Southampton £22,000-£24,000 Full-time, Onsite (5 days/week)
We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.
What you'll be doingActing as the first point of contact for IT support queries (phone, email and walk-ups)
Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10/11, and core desktop applications
Managing tickets, escalating where needed and keeping users updated
Setting up new starters, accounts and basic access permissions
Delivering excellent customer service to internal users
Experience in 1st Line / Service Desk / Helpdesk support
Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra)
Great communication skills and a positive, user-focused approach
Someone who enjoys being on-site, learning and getting stuck in
FTC with a strong chance of going permanent
Stable, friendly environment with lots to learn
Clear progression into 2nd Line over time
If you're looking for hands-on experience, solid training and a path into long-term IT support, apply now or message me directly for more info.
RSG Plc is acting as an Employment Agency in relation to this vacancy.