IT Support Technician Location: Wellington, Somerset (onsite 5x days per week) Salary: 28k Role Profile Are you a problem-solver with a passion for technology and a desire to make a real impact? We're looking for an enthusiastic IT Support Technician to support a vibrant school community teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites. In this hands-on role, you'll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment. Your responsibilities as an IT Support Technician: Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed. Deliver first- and second-line support-diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed. Support school events, making sure AV, networking and IT setups run without a hitch. Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school. Help manage servers, cloud services, networks and endpoint environments. Maintain secure IT operations through good practice with access control, patching, backups and safeguarding. Deploy and support end-user devices-desktops, laptops, tablets, printers, mobiles and peripherals. Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech. Assist with deploying and maintaining school applications and cloud platforms. About You A logical thinker with strong attention to detail and a passion for problem-solving. Great communicator- comfortable working with everyone from senior leaders to students. Excellent time-management, able to juggle multiple tasks and prioritise effectively. Curious, adaptable and eager to learn new technologies End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM). Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals. Server and identity management within Windows Server (Apply online only), Active Directory, Azure AD/Entra ID and Group Policy. Microsoft 365 administration, including Exchange Online, SharePoint and Teams. Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts. Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems. Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
03/03/2026
Full time
IT Support Technician Location: Wellington, Somerset (onsite 5x days per week) Salary: 28k Role Profile Are you a problem-solver with a passion for technology and a desire to make a real impact? We're looking for an enthusiastic IT Support Technician to support a vibrant school community teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites. In this hands-on role, you'll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment. Your responsibilities as an IT Support Technician: Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed. Deliver first- and second-line support-diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed. Support school events, making sure AV, networking and IT setups run without a hitch. Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school. Help manage servers, cloud services, networks and endpoint environments. Maintain secure IT operations through good practice with access control, patching, backups and safeguarding. Deploy and support end-user devices-desktops, laptops, tablets, printers, mobiles and peripherals. Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech. Assist with deploying and maintaining school applications and cloud platforms. About You A logical thinker with strong attention to detail and a passion for problem-solving. Great communicator- comfortable working with everyone from senior leaders to students. Excellent time-management, able to juggle multiple tasks and prioritise effectively. Curious, adaptable and eager to learn new technologies End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM). Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals. Server and identity management within Windows Server (Apply online only), Active Directory, Azure AD/Entra ID and Group Policy. Microsoft 365 administration, including Exchange Online, SharePoint and Teams. Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts. Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems. Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We re growing rapidly and we re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You ll work independently, think on your feet, and get stuck in across a wide range of environments. What You ll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
16/02/2026
Full time
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We re growing rapidly and we re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You ll work independently, think on your feet, and get stuck in across a wide range of environments. What You ll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
13/02/2026
Full time
1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move. About the Role: You'll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues-from setting up equipment to troubleshooting network problems. What You'll Be Doing: Responding to support requests via the internal ticketing system Diagnosing and resolving software, hardware, and connectivity issues Installing and configuring laptops, desktops, printers, and phones Managing user accounts and permissions using Active Directory Supporting the onboarding of new staff with equipment and system access Keeping records up to date and contributing to IT documentation Escalating issues to senior technicians when necessary What We're Looking For: 1 year of experience in a similar IT support role Good knowledge of Windows 10/11, Office 365, and common IT tools Clear communicator with a strong customer-service mindset Organised, self-motivated, and able to prioritise tasks Familiarity with Active Directory, Exchange, and basic networking Any IT certifications (e.g. CompTIA, Microsoft) are a bonus What's in it for You: Competitive salary of £25,000 - £30,000 Opportunities to grow into more senior or specialist roles Access to training and potential certification support Collaborative work environment with a great team culture Office located in central Birmingham with great transport links
03/10/2025
Full time
RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move. About the Role: You'll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues-from setting up equipment to troubleshooting network problems. What You'll Be Doing: Responding to support requests via the internal ticketing system Diagnosing and resolving software, hardware, and connectivity issues Installing and configuring laptops, desktops, printers, and phones Managing user accounts and permissions using Active Directory Supporting the onboarding of new staff with equipment and system access Keeping records up to date and contributing to IT documentation Escalating issues to senior technicians when necessary What We're Looking For: 1 year of experience in a similar IT support role Good knowledge of Windows 10/11, Office 365, and common IT tools Clear communicator with a strong customer-service mindset Organised, self-motivated, and able to prioritise tasks Familiarity with Active Directory, Exchange, and basic networking Any IT certifications (e.g. CompTIA, Microsoft) are a bonus What's in it for You: Competitive salary of £25,000 - £30,000 Opportunities to grow into more senior or specialist roles Access to training and potential certification support Collaborative work environment with a great team culture Office located in central Birmingham with great transport links
Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
01/09/2025
Full time
Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
23/09/2022
Full time
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
28/10/2021
Full time
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
Working for a growing employer who are passionate about their employees we are recruiting for an experienced 2nd line support technician. The role involves providing on-site and remote technical troubleshooting, high quality customer-focused support, training and mentoring, within a busy Service Desk environment. The successful candidate will work confidently in a fast-paced environment which requires a flexible approach. This role will suit someone with a positive outlook, can-do attitude, proven technical ability, previous Service Desk experience and an enthusiasm for excellent customer service. Location: Wirral (office based minimum 2 days) and home based Salary: Up to £25k Benefits: 25 days holiday, pension, healthcare scheme Key Duties and Responsibilities • Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues • Assist senior colleagues in the diagnosis & resolution of server & network faults • Perform intermediate phone system administration tasks under guidance from senior colleagues • Handle escalated problems from 1st Line colleagues, mentoring where appropriate • Assist with call logging overflow when required, using professional telephone manner • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management • Document recurring issues and system best practices • Perform regular system health checks to ensure continuous system operation • Undertake project work as directed by the 2nd Line Team Manager • Pro-actively seek out & resolve issues by liaising & engaging with staff at all levels • Complete work in line with agreed targets / KPIs Experience & Knowledge • Good knowledge of Windows 7 / 10 • Good knowledge of Office 2010 / 2013 / 2016 / O365 • Windows Server (2008 / 2012 R2 / 2016) technologies • Windows infrastructure administration (e.g. DNS, DHCP, Active Directory) • Software deployment (e.g. SCCM) • Networking knowledge (e.g. TCP/IP, routing, vLANs) • Service Desk operation & administration • Centrally managed printing solutions • Exchange 2016 / VMWare vCenter 6.5 / Citrix XenDesktop 7 beneficial • Telephony experience beneficial (e.g. Avaya Aura) • ITIL / ISO27001 best practice beneficial • Experience working in a Service Desk environment supporting end users (2+ years) • Able to work independently with attention to detail to complete assigned tasks • Able to work as part of a team, sharing knowledge and making best use of skills in order to complete more complex tasks • Professional appearance and warm, positive personality • Communicates effectively at the level of their audience • Exhibits good problem solving skills • Manages their time successfully • Has a keen interest in technology & best practice • Flexible attitude to out-of-hours and cross-site work • Motivated to pick up new skills, study in a formal training environment and seek out opportunities • Customer Service and/or technical qualifications beneficial • Acts as a role model for junior staff Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
06/10/2021
Full time
Working for a growing employer who are passionate about their employees we are recruiting for an experienced 2nd line support technician. The role involves providing on-site and remote technical troubleshooting, high quality customer-focused support, training and mentoring, within a busy Service Desk environment. The successful candidate will work confidently in a fast-paced environment which requires a flexible approach. This role will suit someone with a positive outlook, can-do attitude, proven technical ability, previous Service Desk experience and an enthusiasm for excellent customer service. Location: Wirral (office based minimum 2 days) and home based Salary: Up to £25k Benefits: 25 days holiday, pension, healthcare scheme Key Duties and Responsibilities • Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues • Assist senior colleagues in the diagnosis & resolution of server & network faults • Perform intermediate phone system administration tasks under guidance from senior colleagues • Handle escalated problems from 1st Line colleagues, mentoring where appropriate • Assist with call logging overflow when required, using professional telephone manner • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management • Document recurring issues and system best practices • Perform regular system health checks to ensure continuous system operation • Undertake project work as directed by the 2nd Line Team Manager • Pro-actively seek out & resolve issues by liaising & engaging with staff at all levels • Complete work in line with agreed targets / KPIs Experience & Knowledge • Good knowledge of Windows 7 / 10 • Good knowledge of Office 2010 / 2013 / 2016 / O365 • Windows Server (2008 / 2012 R2 / 2016) technologies • Windows infrastructure administration (e.g. DNS, DHCP, Active Directory) • Software deployment (e.g. SCCM) • Networking knowledge (e.g. TCP/IP, routing, vLANs) • Service Desk operation & administration • Centrally managed printing solutions • Exchange 2016 / VMWare vCenter 6.5 / Citrix XenDesktop 7 beneficial • Telephony experience beneficial (e.g. Avaya Aura) • ITIL / ISO27001 best practice beneficial • Experience working in a Service Desk environment supporting end users (2+ years) • Able to work independently with attention to detail to complete assigned tasks • Able to work as part of a team, sharing knowledge and making best use of skills in order to complete more complex tasks • Professional appearance and warm, positive personality • Communicates effectively at the level of their audience • Exhibits good problem solving skills • Manages their time successfully • Has a keen interest in technology & best practice • Flexible attitude to out-of-hours and cross-site work • Motivated to pick up new skills, study in a formal training environment and seek out opportunities • Customer Service and/or technical qualifications beneficial • Acts as a role model for junior staff Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
09/09/2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
09/09/2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
09/09/2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
09/09/2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
