Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
01/06/2025
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
01/06/2025
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
29/10/2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
29/10/2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
