Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It's a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills. GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments interact digitally with users. One Login will deliver an accessible and essential function that will change lives and help millions. If this sounds like the next role for you on your career journey then we'd love to hear from you. Find out more at the GDS Blog . Job description Site Reliability Engineers in One Login develop infrastructure and support application teams. This involves working with a diverse range of other technologists and non-technical stakeholders so communication and empathy are as important as technical capability. As a Site Reliability Engineer you'll be part of one of our multidisciplinary service teams working with and supporting front-end and back-end developers, delivery and product managers, tech writers and architects build and maintain resilient, highly available and secure systems to meet the needs of our users take responsibility for solving complex and interesting problems create infrastructure as code to ensure our infrastructure and deployment pipelines are reusable, repeatable and reliable ensure our systems are appropriately monitored and instrumented to enable our teams to identify and respond to operational issues quickly and effectively build CI/CD pipelines to enable our developers to get their code into production as quickly and safely as possible act as a digital ambassador, sharing experiences through public speaking and blog posts participate in our in-hours 2nd line and out-of-hours support rotas to gain empathy for users and awareness of operational concerns share knowledge of tools and practices with your wider team and peers to drive consistency and maintain our high engineering standards Person specification We're interested in people who have: a high level of proficiency in at least one programming language (we use Java, Typescript, and Python), modern development standards, awareness of development process optimisation and strong Git skills a working knowledge of Agile best practices, the benefits of focussing on user needs and have used quantitative and qualitative data about users to turn user focus into outcomes a deep understanding of Linux operating system internals and are comfortable working with Linux virtual machines or containers, including the ability to identify, locate and fix service faults, capacity management and availability strategies strong experience of supporting large production services with infrastructure technologies including databases, web servers, DNS, CDNs, reverse proxies, message queues and load balancers. Systems design experience, working with well understood technology and identifying appropriate patterns. Have established design patterns and iterated them extensive experience of building and maintaining services in the cloud (preferably AWS), creating infrastructure as code using Terraform and CloudFormation, and using container orchestration systems like Kubernetes or ECS or serverless application design with AWS Lambda. knowledge of setting up pipelines in a CI/CD tool like Github Actions or AWS Codepipeline, and will have built and tested simple interfaces between systems and worked on more complex integrations as part of a wider team a good understanding of information security principles and how to keep large operational services secure.
01/04/2026
Full time
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It's a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills. GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments interact digitally with users. One Login will deliver an accessible and essential function that will change lives and help millions. If this sounds like the next role for you on your career journey then we'd love to hear from you. Find out more at the GDS Blog . Job description Site Reliability Engineers in One Login develop infrastructure and support application teams. This involves working with a diverse range of other technologists and non-technical stakeholders so communication and empathy are as important as technical capability. As a Site Reliability Engineer you'll be part of one of our multidisciplinary service teams working with and supporting front-end and back-end developers, delivery and product managers, tech writers and architects build and maintain resilient, highly available and secure systems to meet the needs of our users take responsibility for solving complex and interesting problems create infrastructure as code to ensure our infrastructure and deployment pipelines are reusable, repeatable and reliable ensure our systems are appropriately monitored and instrumented to enable our teams to identify and respond to operational issues quickly and effectively build CI/CD pipelines to enable our developers to get their code into production as quickly and safely as possible act as a digital ambassador, sharing experiences through public speaking and blog posts participate in our in-hours 2nd line and out-of-hours support rotas to gain empathy for users and awareness of operational concerns share knowledge of tools and practices with your wider team and peers to drive consistency and maintain our high engineering standards Person specification We're interested in people who have: a high level of proficiency in at least one programming language (we use Java, Typescript, and Python), modern development standards, awareness of development process optimisation and strong Git skills a working knowledge of Agile best practices, the benefits of focussing on user needs and have used quantitative and qualitative data about users to turn user focus into outcomes a deep understanding of Linux operating system internals and are comfortable working with Linux virtual machines or containers, including the ability to identify, locate and fix service faults, capacity management and availability strategies strong experience of supporting large production services with infrastructure technologies including databases, web servers, DNS, CDNs, reverse proxies, message queues and load balancers. Systems design experience, working with well understood technology and identifying appropriate patterns. Have established design patterns and iterated them extensive experience of building and maintaining services in the cloud (preferably AWS), creating infrastructure as code using Terraform and CloudFormation, and using container orchestration systems like Kubernetes or ECS or serverless application design with AWS Lambda. knowledge of setting up pipelines in a CI/CD tool like Github Actions or AWS Codepipeline, and will have built and tested simple interfaces between systems and worked on more complex integrations as part of a wider team a good understanding of information security principles and how to keep large operational services secure.
Lead Software Developer / Squad Lead Permanent, Full-time Hybrid - 2 days at our Derby office, 3 days working from home Salary up to £80,000 depending on experience plus benefits About the role As a Squad Lead, you'll sit at the centre of delivery driving technical quality, supporting the squad, and championing effective Agile practices. This hybrid role blends team leadership, coaching, and hands on engineering across our C#, .NET Core, Angular, PostgreSQL, and Docker based solutions. You'll empower the squad to perform at their best, remove obstacles to progress, and contribute directly to building reliable, scalable software. If you enjoy combining technical contribution with developing high performing teams, this role offers the opportunity to make a real impact. What you'll be doing Your key responsibilities: Provide technical leadership and architectural direction, overseeing design, development, and the management of technical debt. Line manage developers, running 1:1s, performance reviews, onboarding, mentoring, and capability development while fostering a positive engineering culture. Maintain high standards for code quality, scalability, security, and long-term system health, including review and approval of complex technical changes. Lead Agile ceremonies, ensure stories meet the Definition of Ready/Done, remove blockers, and use delivery metrics to improve team workflow. Partner with the Product Owner on prioritisation, effective backlog management, and continuous improvement across the squad. About You You're an experienced people leader who thrives on developing others, confident in line management, running effective 1:1s and performance reviews, mentoring, and creating a positive, collaborative engineering culture. You excel at guiding teams through Agile delivery, facilitating ceremonies, removing blockers, improving workflow, and ensuring work meets high standards of readiness and completion. You work seamlessly with Product Owners, offering clear coaching on prioritisation and backlog management to help the squad deliver meaningful value. You bring solid technical credibility, enabling you to provide direction and support as the team builds scalable, secure, and maintainable solutions. Recruitment Process Call with a member of our TA Team 1st stage: MS Teams interview 2nd stage: In person interview at MAB HQ in Derby What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. The Company Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.
01/04/2026
Full time
Lead Software Developer / Squad Lead Permanent, Full-time Hybrid - 2 days at our Derby office, 3 days working from home Salary up to £80,000 depending on experience plus benefits About the role As a Squad Lead, you'll sit at the centre of delivery driving technical quality, supporting the squad, and championing effective Agile practices. This hybrid role blends team leadership, coaching, and hands on engineering across our C#, .NET Core, Angular, PostgreSQL, and Docker based solutions. You'll empower the squad to perform at their best, remove obstacles to progress, and contribute directly to building reliable, scalable software. If you enjoy combining technical contribution with developing high performing teams, this role offers the opportunity to make a real impact. What you'll be doing Your key responsibilities: Provide technical leadership and architectural direction, overseeing design, development, and the management of technical debt. Line manage developers, running 1:1s, performance reviews, onboarding, mentoring, and capability development while fostering a positive engineering culture. Maintain high standards for code quality, scalability, security, and long-term system health, including review and approval of complex technical changes. Lead Agile ceremonies, ensure stories meet the Definition of Ready/Done, remove blockers, and use delivery metrics to improve team workflow. Partner with the Product Owner on prioritisation, effective backlog management, and continuous improvement across the squad. About You You're an experienced people leader who thrives on developing others, confident in line management, running effective 1:1s and performance reviews, mentoring, and creating a positive, collaborative engineering culture. You excel at guiding teams through Agile delivery, facilitating ceremonies, removing blockers, improving workflow, and ensuring work meets high standards of readiness and completion. You work seamlessly with Product Owners, offering clear coaching on prioritisation and backlog management to help the squad deliver meaningful value. You bring solid technical credibility, enabling you to provide direction and support as the team builds scalable, secure, and maintainable solutions. Recruitment Process Call with a member of our TA Team 1st stage: MS Teams interview 2nd stage: In person interview at MAB HQ in Derby What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. The Company Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients. Description Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company's ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support when required. Assist in maintaining system documentation and user guides. Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubleshooting and resolving technical issues in a support role. Familiarity with operating systems, network configurations, and IT hardware. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal abilities. A willingness to learn and adapt to new technologies. Relevant IT certifications or equivalent technical knowledge. Job Offer Competitive salary ranging from 28,000 to 29,000 per annum. Hybrid working arrangement for improved work-life balance - 2 WFH days per week. Permanent position within a supportive and professional environment. Opportunity to work in the Technology & Telecoms industry in Birmingham. Excellent progression/development opportunities. If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.
01/04/2026
Full time
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients. Description Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company's ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support when required. Assist in maintaining system documentation and user guides. Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubleshooting and resolving technical issues in a support role. Familiarity with operating systems, network configurations, and IT hardware. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal abilities. A willingness to learn and adapt to new technologies. Relevant IT certifications or equivalent technical knowledge. Job Offer Competitive salary ranging from 28,000 to 29,000 per annum. Hybrid working arrangement for improved work-life balance - 2 WFH days per week. Permanent position within a supportive and professional environment. Opportunity to work in the Technology & Telecoms industry in Birmingham. Excellent progression/development opportunities. If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
01/04/2026
Full time
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we're looking for Proven experience in a 2nd Line or Service Desk role within an MSP Strong Microsoft 365 administration and troubleshooting skills Hands-on experience with Aruba networking (wired and wireless) Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing) Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? Fully remote contract Outside IR35 engagement Immediate start in a busy, high-performing team Opportunity to work across diverse client environments ? Apply now to support delivery in a fast-moving MSP setting.
01/04/2026
Contractor
2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we're looking for Proven experience in a 2nd Line or Service Desk role within an MSP Strong Microsoft 365 administration and troubleshooting skills Hands-on experience with Aruba networking (wired and wireless) Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing) Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? Fully remote contract Outside IR35 engagement Immediate start in a busy, high-performing team Opportunity to work across diverse client environments ? Apply now to support delivery in a fast-moving MSP setting.
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
01/04/2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Umbraco Developer Are you a passionate Software Developer who loves building beautiful, performant web experiences in Umbraco? If so, this is your chance to join a fast-growing digital team at a UK powerhouse known for innovation, stability, and exceptional culture. About the company / team If you love technology- you'll fit right in! Their HQ is host to a fast-growing Technology & IT team driving digital projects like a new customer app and modern web platforms-plus hands-on roles across engineering, delivery, and ERP. Expect agile squads, modern tooling, and career opportunities from leadership to digital delivery-all within a culture that backs ideas and invests in your growth The IT / Tech team has an excellent gender balance, which contributes to varied perspectives and a more inclusive working atmosphere Why is this role available? Thanks to major growth within the Software Development function, driven by ongoing investment in technology and digital capability. With a 30% increase in headcount over the last 12 months-and plans to repeat that scale of growth again this year-you'll be joining at an exciting moment where momentum, investment, and ambition are all rising fast. The day to day of the role You'll play a part in shaping future-ready digital solutions used by millions of customers. This will include brand-new greenfield projects, building modern internal systems designed to remove reliance on third-party platforms and give the business greater control, agility, and innovation. It's the perfect environment for developers who want ownership, impact and the freedom to build solutions from the ground up. Technology you'll be using and need experience in Front-end technology including HTML5, CSS3, JavaScript (ES6+) Umbraco CMS (or any similar such as Sitecore or Optimizely) This role focuses on building secure, scalable, high-performance web applications using C#, ASP.NET (MVC/Core), Razor You'll work with RESTful APIs, JSON, Azure-hosted solutions, and use CI/CD pipelines and source control as part of modern delivery. The role also involves contributing to code quality, accessibility, and continuous improvement within an Agile/Scrum environment. Benefits Package Up to £50,000 salary 25 days holiday + bank holidays Holiday buy and sell options Private medical insurance Company pension scheme + more! How they work This is an on-site role in Sunderland Core hours 10am - 3pm Growth & learning L&D budget + learning day, conference tickets, meet ups & internal talks. Clear progression framework, mentorship and tech leadership opportunities. Hiring process 1st stage - 30-45 min intro over teams with the Software Development Manager 2nd and Final stage -1 hour in person conversation where you'll meet the Software Development Manager and CTO Decision within 3 business days Equal opportunity employer. They value diverse perspectives and offer adjustments throughout the process. Apply Apply to the advert or drop me a message on LinkedIn at "Jessica Blackburn" for a confidential chat and to find out about any other Software Development opportunities available.
01/04/2026
Full time
Umbraco Developer Are you a passionate Software Developer who loves building beautiful, performant web experiences in Umbraco? If so, this is your chance to join a fast-growing digital team at a UK powerhouse known for innovation, stability, and exceptional culture. About the company / team If you love technology- you'll fit right in! Their HQ is host to a fast-growing Technology & IT team driving digital projects like a new customer app and modern web platforms-plus hands-on roles across engineering, delivery, and ERP. Expect agile squads, modern tooling, and career opportunities from leadership to digital delivery-all within a culture that backs ideas and invests in your growth The IT / Tech team has an excellent gender balance, which contributes to varied perspectives and a more inclusive working atmosphere Why is this role available? Thanks to major growth within the Software Development function, driven by ongoing investment in technology and digital capability. With a 30% increase in headcount over the last 12 months-and plans to repeat that scale of growth again this year-you'll be joining at an exciting moment where momentum, investment, and ambition are all rising fast. The day to day of the role You'll play a part in shaping future-ready digital solutions used by millions of customers. This will include brand-new greenfield projects, building modern internal systems designed to remove reliance on third-party platforms and give the business greater control, agility, and innovation. It's the perfect environment for developers who want ownership, impact and the freedom to build solutions from the ground up. Technology you'll be using and need experience in Front-end technology including HTML5, CSS3, JavaScript (ES6+) Umbraco CMS (or any similar such as Sitecore or Optimizely) This role focuses on building secure, scalable, high-performance web applications using C#, ASP.NET (MVC/Core), Razor You'll work with RESTful APIs, JSON, Azure-hosted solutions, and use CI/CD pipelines and source control as part of modern delivery. The role also involves contributing to code quality, accessibility, and continuous improvement within an Agile/Scrum environment. Benefits Package Up to £50,000 salary 25 days holiday + bank holidays Holiday buy and sell options Private medical insurance Company pension scheme + more! How they work This is an on-site role in Sunderland Core hours 10am - 3pm Growth & learning L&D budget + learning day, conference tickets, meet ups & internal talks. Clear progression framework, mentorship and tech leadership opportunities. Hiring process 1st stage - 30-45 min intro over teams with the Software Development Manager 2nd and Final stage -1 hour in person conversation where you'll meet the Software Development Manager and CTO Decision within 3 business days Equal opportunity employer. They value diverse perspectives and offer adjustments throughout the process. Apply Apply to the advert or drop me a message on LinkedIn at "Jessica Blackburn" for a confidential chat and to find out about any other Software Development opportunities available.
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
01/04/2026
Full time
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
IT Infrastructure Engineer Eastbourne Fully Onsite Up to £45,000 DOE We're looking for a talented IT Infrastructure Engineer with strong Azure skills to join a growing tech business in Eastbourne. You'll support and improve real-time services and web application management systems in a fully onsite role. Key Responsibilities Provide technical support across core systems and infrastructure Troubleshoot complex issues in an Azure-centric environment Maintain, monitor and optimise SQL Server databases Support real-time services and web application management platforms Participate in an on-call rota (1 in 3 weeks) for out-of-hours support Requirements 3+ years in 2nd/3rd line IT support Strong hands-on experience with Microsoft Azure (IaaS/PaaS, monitoring, configuration) Proven SQL Server administration and troubleshooting skills Good general infrastructure knowledge and solid problem-solving ability Clear communication and ability to work closely with internal teams If you're an Azure-focused IT Support Engineer looking for a hands-on onsite role, apply now with your CV. Please note: Our client cannot offer sponsorship - you must have the right to work in the UK.
01/04/2026
Full time
IT Infrastructure Engineer Eastbourne Fully Onsite Up to £45,000 DOE We're looking for a talented IT Infrastructure Engineer with strong Azure skills to join a growing tech business in Eastbourne. You'll support and improve real-time services and web application management systems in a fully onsite role. Key Responsibilities Provide technical support across core systems and infrastructure Troubleshoot complex issues in an Azure-centric environment Maintain, monitor and optimise SQL Server databases Support real-time services and web application management platforms Participate in an on-call rota (1 in 3 weeks) for out-of-hours support Requirements 3+ years in 2nd/3rd line IT support Strong hands-on experience with Microsoft Azure (IaaS/PaaS, monitoring, configuration) Proven SQL Server administration and troubleshooting skills Good general infrastructure knowledge and solid problem-solving ability Clear communication and ability to work closely with internal teams If you're an Azure-focused IT Support Engineer looking for a hands-on onsite role, apply now with your CV. Please note: Our client cannot offer sponsorship - you must have the right to work in the UK.
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
01/04/2026
Full time
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
01/04/2026
Full time
1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
IT Support Analyst - Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company's IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years' experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst - Financial Services.
01/04/2026
Full time
IT Support Analyst - Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company's IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years' experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst - Financial Services.
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
01/04/2026
Full time
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered. What You Will Do Own and resolve escalated incidents and service requests via FreshService Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID / identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
01/04/2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered. What You Will Do Own and resolve escalated incidents and service requests via FreshService Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID / identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered. What You Will Do Own and resolve escalated incidents and service requests via FreshService Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID / identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
01/04/2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered. What You Will Do Own and resolve escalated incidents and service requests via FreshService Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID / identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.
01/04/2026
Full time
Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
01/04/2026
Full time
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
M365 Engineer Location: London Hybrid Profectus Recruitment are working with a highly successful and growing financial services organisation to recruit an M365 Engineer. This is a fantastic opportunity to play a key role in shaping how Microsoft 365, Copilot, and Power Platform are safely and effectively adopted across the business. You will operate in a delivery and operational enablement role, ensuring platforms are scalable, secure, and fully supportable, enabling teams to innovate without introducing unmanaged risk. The Role Lead the rollout and adoption of Microsoft 365 Copilot in a controlled, secure manner Configure and manage Power Platform environments, policies, and governance Implement DLP policies and connector governance to ensure safe usage Strengthen SharePoint and M365 configuration, including permissions and sharing controls Establish monitoring, logging, and BAU support processes Provide 2nd and 3rd line support across M365 and Power Platform Work closely with security, risk, and audit teams to implement controls and evidence compliance Create clear documentation, runbooks, and operational standards Support AI and automation initiatives across the wider programme What We Are Looking For Strong experience administering Microsoft 365 in a production environment Solid understanding of identity, access, and permissions within M365 Hands-on experience with Power Platform governance, including DLP and connectors Experience delivering phased rollouts of new M365 capabilities Ability to work closely with security and risk teams in regulated environments Proven experience troubleshooting complex M365 or Power Platform issues Experience setting up BAU support models and transitioning from project to operations Desirable Experience Exposure to Microsoft Purview and information protection controls Experience with Microsoft 365 Copilot and associated governance Understanding of audit, monitoring, and logging within M365 Experience supporting user adoption and working with training or comms teams Why Join Work at the forefront of AI and automation within Microsoft 365 Be part of a forward-thinking, highly regulated environment where your work has real impact Collaborate with senior stakeholders across technology, security, and risk Opportunity to shape governance and best practice in a growing organisation If you are an experienced M365 Engineer looking to step into a role with real influence across AI, automation, and platform governance, please apply with your latest CV for immediate consideration.
01/04/2026
Full time
M365 Engineer Location: London Hybrid Profectus Recruitment are working with a highly successful and growing financial services organisation to recruit an M365 Engineer. This is a fantastic opportunity to play a key role in shaping how Microsoft 365, Copilot, and Power Platform are safely and effectively adopted across the business. You will operate in a delivery and operational enablement role, ensuring platforms are scalable, secure, and fully supportable, enabling teams to innovate without introducing unmanaged risk. The Role Lead the rollout and adoption of Microsoft 365 Copilot in a controlled, secure manner Configure and manage Power Platform environments, policies, and governance Implement DLP policies and connector governance to ensure safe usage Strengthen SharePoint and M365 configuration, including permissions and sharing controls Establish monitoring, logging, and BAU support processes Provide 2nd and 3rd line support across M365 and Power Platform Work closely with security, risk, and audit teams to implement controls and evidence compliance Create clear documentation, runbooks, and operational standards Support AI and automation initiatives across the wider programme What We Are Looking For Strong experience administering Microsoft 365 in a production environment Solid understanding of identity, access, and permissions within M365 Hands-on experience with Power Platform governance, including DLP and connectors Experience delivering phased rollouts of new M365 capabilities Ability to work closely with security and risk teams in regulated environments Proven experience troubleshooting complex M365 or Power Platform issues Experience setting up BAU support models and transitioning from project to operations Desirable Experience Exposure to Microsoft Purview and information protection controls Experience with Microsoft 365 Copilot and associated governance Understanding of audit, monitoring, and logging within M365 Experience supporting user adoption and working with training or comms teams Why Join Work at the forefront of AI and automation within Microsoft 365 Be part of a forward-thinking, highly regulated environment where your work has real impact Collaborate with senior stakeholders across technology, security, and risk Opportunity to shape governance and best practice in a growing organisation If you are an experienced M365 Engineer looking to step into a role with real influence across AI, automation, and platform governance, please apply with your latest CV for immediate consideration.
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
01/04/2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
