DMS Technician - FTC 12 months

Role Overview

The DMS Technician plays a critical role in ensuring the integrity, accessibility, and security of the organization's digital documentation. This position is responsible for administering and optimizing the Document Management System (DMS) to support efficient workflows and compliance with regulatory standards.

You will act as the primary point of contact for all DMS-related issues, providing technical expertise and user support across the business. The role involves configuring system settings, managing permissions, and troubleshooting complex problems to maintain seamless document operations.

This is a hands-on role requiring strong problem-solving skills, attention to detail, and the ability to deliver outstanding customer service. You will also contribute to continuous improvement initiatives, including data migrations, and integration projects.

Key Responsibilities:

Support and maintain the Work 10 client.

Manage users, groups, and applications within IMCC.

Oversee third-party iManage integrated applications.

Perform housekeeping and data management for iManage Work and iManage Share.

Manage data imports and exports for lateral movers.

Support Business and Service Desk upskilling.

Suggest improvements within the DMS ecosystem.

Liaise with external support vendors.

Implement and maintain information barriers.

Facilitate reporting where appropriate.

Key Skills & Experience

In-depth knowledge of the Work 10 client

Strong troubleshooting experience

Knowledge of Microsoft 365, Teams, and SharePoint

Experience with Active Directory and Azure cloud services

Confident with Incident and Problem Management

Outstanding customer service skills

Experience with data migration tools (Importers/Exporters)

Ability to work within ITIL framework

Foundational knowledge of iManage Work Server, Preview Server, and RAVN

Experience with an Information barrier solution, preferably Intapp Walls

Experience with Litera tools, specifically Litera CAM

Awareness of the iManage REST API and its application

Who are we looking for?

• We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits Fieldfisher.
• Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
• Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

Inclusion is not exclusive:

If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.