*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Finance Business Analyst Location: Windsor Hybrid - 1 day per week on-site Day Rate: 550 per day (via Umbrella) Contract: Initial 6 Months We are supporting a major UK Energy organisation with the appointment of a Business Analyst to join a technology delivery team responsible for IT projects across the Group Finance portfolio . This role will play a key part in bridging the gap between Finance and Technology , ensuring that business requirements are clearly defined and translated into effective technology solutions. The team is specifically seeking someone with strong end-to-end finance process knowledge , particularly across Record to Report , who can work closely with finance stakeholders to support large-scale system and process change initiatives. Key Responsibilities Lead business analysis activities across finance transformation and IT delivery projects Gather, analyse, and document functional and non-functional requirements across finance systems and processes Work closely with Finance stakeholders and technology teams to ensure solutions align with business objectives Facilitate workshops and stakeholder sessions to define requirements and business outcomes Map and analyse end-to-end finance processes, identifying opportunities for improvement and optimisation Support the full delivery lifecycle, ensuring requirements are traceable and validated through testing Contribute to supplier engagement processes including RFI/RFP evaluations Key Experience Required Proven experience as a Business Analyst delivering within finance environments Strong knowledge of end-to-end finance processes , particularly Record to Report , alongside planning, risk, and compliance processes Experience working closely with Group Finance or Corporate Finance functions SAP experience is essential Experience working in waterfall delivery environments Strong stakeholder engagement and workshop facilitation skills Desirable Experience with BlackLine or similar finance reconciliation / close management tools Finance qualification such as ACCA, CIMA , or equivalent practical experience within finance environments Interview Process: Two-stage interview process via Microsoft Teams , focusing on competency and previous project experience. If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
01/04/2026
Contractor
Finance Business Analyst Location: Windsor Hybrid - 1 day per week on-site Day Rate: 550 per day (via Umbrella) Contract: Initial 6 Months We are supporting a major UK Energy organisation with the appointment of a Business Analyst to join a technology delivery team responsible for IT projects across the Group Finance portfolio . This role will play a key part in bridging the gap between Finance and Technology , ensuring that business requirements are clearly defined and translated into effective technology solutions. The team is specifically seeking someone with strong end-to-end finance process knowledge , particularly across Record to Report , who can work closely with finance stakeholders to support large-scale system and process change initiatives. Key Responsibilities Lead business analysis activities across finance transformation and IT delivery projects Gather, analyse, and document functional and non-functional requirements across finance systems and processes Work closely with Finance stakeholders and technology teams to ensure solutions align with business objectives Facilitate workshops and stakeholder sessions to define requirements and business outcomes Map and analyse end-to-end finance processes, identifying opportunities for improvement and optimisation Support the full delivery lifecycle, ensuring requirements are traceable and validated through testing Contribute to supplier engagement processes including RFI/RFP evaluations Key Experience Required Proven experience as a Business Analyst delivering within finance environments Strong knowledge of end-to-end finance processes , particularly Record to Report , alongside planning, risk, and compliance processes Experience working closely with Group Finance or Corporate Finance functions SAP experience is essential Experience working in waterfall delivery environments Strong stakeholder engagement and workshop facilitation skills Desirable Experience with BlackLine or similar finance reconciliation / close management tools Finance qualification such as ACCA, CIMA , or equivalent practical experience within finance environments Interview Process: Two-stage interview process via Microsoft Teams , focusing on competency and previous project experience. If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
01/04/2026
Full time
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company. This is a permanent, full time, hybrid working role (3 days a week working from our Letchworth Garden City, Hertfordshire head office). So, what will you be doing? The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction. The role will also identify waste elimination opportunities between ERP and Altro Digital technologies. Role and Responsibilities include: Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed. Assist in the configuration and maintenance of ERP systems to ensure optimal performance. Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy. Conduct user training sessions and create educational documentation to help users effectively utilise the systems. Ensure the ITSM system is kept up to date and users are regularly informed about ticket status Collaborate with senior analysts and the IT team to identify and resolve common support issues. Participate in process improvement initiatives to enhance system efficiency and user experience. Monitor system performance and report any issues to the ERP Lead. Assist with troubleshooting, configuration, and basic administration of digital tools and applications used across departments where data from ERP system has been integrated. Collaborate with other members of the IT Team on new projects and rollouts, helping with testing, training, and user onboarding. Document common issues and resolutions to build a knowledge base for digital technology support. Participate in regular training sessions to stay updated on new digital tools, security protocols, and best practices. Support the implementation of additional digitalisation software in the end-2-end process Identifies opportunities for process optimization and operational efficiency between ERP and Digital application platforms As well as an exciting opportunity and a competitive salary, what do we have offer Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So, who are Altro? Altro are a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we ve been transforming spaces to enhance people s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about , and ? Why Join Us At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you ll be part of a team that truly cares about what we do and each other. Everyone is welcome at?Altro?for who?they are, no matter what?their background?is?or how?they identify.? We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here.? We want you to belong here. Ready to Apply If you re ready to take on this exciting challenge and be part of a company that values your contributions, we d love to hear from you!
01/04/2026
Full time
We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company. This is a permanent, full time, hybrid working role (3 days a week working from our Letchworth Garden City, Hertfordshire head office). So, what will you be doing? The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction. The role will also identify waste elimination opportunities between ERP and Altro Digital technologies. Role and Responsibilities include: Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed. Assist in the configuration and maintenance of ERP systems to ensure optimal performance. Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy. Conduct user training sessions and create educational documentation to help users effectively utilise the systems. Ensure the ITSM system is kept up to date and users are regularly informed about ticket status Collaborate with senior analysts and the IT team to identify and resolve common support issues. Participate in process improvement initiatives to enhance system efficiency and user experience. Monitor system performance and report any issues to the ERP Lead. Assist with troubleshooting, configuration, and basic administration of digital tools and applications used across departments where data from ERP system has been integrated. Collaborate with other members of the IT Team on new projects and rollouts, helping with testing, training, and user onboarding. Document common issues and resolutions to build a knowledge base for digital technology support. Participate in regular training sessions to stay updated on new digital tools, security protocols, and best practices. Support the implementation of additional digitalisation software in the end-2-end process Identifies opportunities for process optimization and operational efficiency between ERP and Digital application platforms As well as an exciting opportunity and a competitive salary, what do we have offer Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So, who are Altro? Altro are a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we ve been transforming spaces to enhance people s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about , and ? Why Join Us At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you ll be part of a team that truly cares about what we do and each other. Everyone is welcome at?Altro?for who?they are, no matter what?their background?is?or how?they identify.? We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here.? We want you to belong here. Ready to Apply If you re ready to take on this exciting challenge and be part of a company that values your contributions, we d love to hear from you!
Business Analyst - National company - Birmingham hybrid - Up to 45K plus bens Stratospherec have an opportunity for a Business Analyst with at least 3 years commercial experience to join one of its clients working for a Family Centred Services company in Birmingham in the West Midlands. As part of its ongoing mission to strengthen its services and systems our client is looking for an experienced Business Analyst to join its dynamic Programme and Project Management team. As a Business Analyst you will play a direct role in improving services for families and young people as part of a forward-thinking digital team that values innovation, efficiency, and social impact. You will play an essential role in supporting the successful delivery of business change initiatives across the company. Working closely with project managers, developers, and stakeholders, you will be responsible for gathering, analysing, and translating business requirements into actionable solutions. This position requires strong communication, stakeholder management, and documentation skills, as well as a keen understanding of business processes and IT systems. This will be a hybrid role based 2 to 3 times a week in the company s central Birmingham office close to rail and transport links. Key Responsibilities • Gather and analyse business requirements throughout the full lifecycle. • Conduct workshops, interviews, and prototyping sessions to capture stakeholder needs. • Produce functional and non-functional specifications, user stories, and other documentation. • Support Agile software development and project delivery teams. • Assist with User Acceptance Testing (UAT) and business readiness activities. • Collaborate with project managers to manage scope, changes, and deliverables. • Ensure compliance with regulatory conduct rules. • Facilitate positive change by embedding improved processes and solutions. Skills & Experience • 3 5+ years of experience as a Business Analyst. • Educated to degree level or equivalent experience, with strong Maths and English skills. • Proficient in requirements gathering from diverse stakeholder groups. • Strong stakeholder management and influencing skills. • Excellent communication and documentation skills. • Experienced in Agile, Waterfall, or hybrid delivery methodologies. • Skilled in creating user stories, epics, and maintaining product backlogs. • Experienced in process mapping tools (e.g., Visio, Lucidchart, Draw.io). • Familiar with BPMN standards and process modelling techniques. • Confident with O365 tools including Word, Excel, Teams, PowerPoint, and Outlook. • Industry-recognised qualifications in business analysis are a plus. • Ability to work independently and collaboratively in fast-paced project environments. This role is offering a competitive salary and benefits package up to 45K plus excellent benefits, opportunities for personal growth, training, and professional development and a flexible, supportive working environment.
01/04/2026
Full time
Business Analyst - National company - Birmingham hybrid - Up to 45K plus bens Stratospherec have an opportunity for a Business Analyst with at least 3 years commercial experience to join one of its clients working for a Family Centred Services company in Birmingham in the West Midlands. As part of its ongoing mission to strengthen its services and systems our client is looking for an experienced Business Analyst to join its dynamic Programme and Project Management team. As a Business Analyst you will play a direct role in improving services for families and young people as part of a forward-thinking digital team that values innovation, efficiency, and social impact. You will play an essential role in supporting the successful delivery of business change initiatives across the company. Working closely with project managers, developers, and stakeholders, you will be responsible for gathering, analysing, and translating business requirements into actionable solutions. This position requires strong communication, stakeholder management, and documentation skills, as well as a keen understanding of business processes and IT systems. This will be a hybrid role based 2 to 3 times a week in the company s central Birmingham office close to rail and transport links. Key Responsibilities • Gather and analyse business requirements throughout the full lifecycle. • Conduct workshops, interviews, and prototyping sessions to capture stakeholder needs. • Produce functional and non-functional specifications, user stories, and other documentation. • Support Agile software development and project delivery teams. • Assist with User Acceptance Testing (UAT) and business readiness activities. • Collaborate with project managers to manage scope, changes, and deliverables. • Ensure compliance with regulatory conduct rules. • Facilitate positive change by embedding improved processes and solutions. Skills & Experience • 3 5+ years of experience as a Business Analyst. • Educated to degree level or equivalent experience, with strong Maths and English skills. • Proficient in requirements gathering from diverse stakeholder groups. • Strong stakeholder management and influencing skills. • Excellent communication and documentation skills. • Experienced in Agile, Waterfall, or hybrid delivery methodologies. • Skilled in creating user stories, epics, and maintaining product backlogs. • Experienced in process mapping tools (e.g., Visio, Lucidchart, Draw.io). • Familiar with BPMN standards and process modelling techniques. • Confident with O365 tools including Word, Excel, Teams, PowerPoint, and Outlook. • Industry-recognised qualifications in business analysis are a plus. • Ability to work independently and collaboratively in fast-paced project environments. This role is offering a competitive salary and benefits package up to 45K plus excellent benefits, opportunities for personal growth, training, and professional development and a flexible, supportive working environment.
Information Security Analyst - Staffordshire Cyber Analyst to join the Information Security Team. Someone who can take those outputs from projects / tools and drive improvements. Looking for an experienced, proactive Security Analyst to ensure the correct level of security integrity to protect systems, information, personal data and people from cyber-attacks and unauthorised access. Working with other departments to ensure security systems are secure, fit for purpose and protected to an optimal level. You will be responsible for driving the security scrutiny, culture, awareness, and adoption across the business. Security Toolsets and a Technical Mindset, you re not expected or required to be an expert in all areas but expected to have a solid understanding and grounding in security principals to adapt to the varied requirements Experienced in a wide variety of security software, systems, services and toolsets such as E-mail Security, EDR, NAC, IT/OT Segmentation, 365 etc along with an understanding of malware prevention, emerging threats, attacks and vulnerability management Understanding of Information Security best practice for elements including workstations, servers, cloud, networking, architecture, common protocols, and application security Can confidently perform security audits, both internal and external (e.g., third party and supplier assurance) and ensure recommendations are followed for continuous improvement Strong Incident Response Management skills including threat and vulnerability analysis Understanding of security frameworks such as NIST, and Cyber Essentials As the analyst you will work with the security manager and engineer the day-to-day running and monitoring of Information Security systems. Analyse and interpret outputs to identify security weaknesses and recommend continuous improvements and be involved in - Respond to Security Incidents, reports and alerts ensuring prompt containment and recovery. Plan and oversee regular security penetration testing against new and existing services to identify weaknesses and formulate plans and processes to minimise current and future risk Conduct regular security risk reviews and manage security remediation activity, internally on new IT/Business projects and with third parties This is working for an excellent client who offer progression and development. This is an office-based role in Staffordshire and you will join a small, dedicated security team.
01/04/2026
Full time
Information Security Analyst - Staffordshire Cyber Analyst to join the Information Security Team. Someone who can take those outputs from projects / tools and drive improvements. Looking for an experienced, proactive Security Analyst to ensure the correct level of security integrity to protect systems, information, personal data and people from cyber-attacks and unauthorised access. Working with other departments to ensure security systems are secure, fit for purpose and protected to an optimal level. You will be responsible for driving the security scrutiny, culture, awareness, and adoption across the business. Security Toolsets and a Technical Mindset, you re not expected or required to be an expert in all areas but expected to have a solid understanding and grounding in security principals to adapt to the varied requirements Experienced in a wide variety of security software, systems, services and toolsets such as E-mail Security, EDR, NAC, IT/OT Segmentation, 365 etc along with an understanding of malware prevention, emerging threats, attacks and vulnerability management Understanding of Information Security best practice for elements including workstations, servers, cloud, networking, architecture, common protocols, and application security Can confidently perform security audits, both internal and external (e.g., third party and supplier assurance) and ensure recommendations are followed for continuous improvement Strong Incident Response Management skills including threat and vulnerability analysis Understanding of security frameworks such as NIST, and Cyber Essentials As the analyst you will work with the security manager and engineer the day-to-day running and monitoring of Information Security systems. Analyse and interpret outputs to identify security weaknesses and recommend continuous improvements and be involved in - Respond to Security Incidents, reports and alerts ensuring prompt containment and recovery. Plan and oversee regular security penetration testing against new and existing services to identify weaknesses and formulate plans and processes to minimise current and future risk Conduct regular security risk reviews and manage security remediation activity, internally on new IT/Business projects and with third parties This is working for an excellent client who offer progression and development. This is an office-based role in Staffordshire and you will join a small, dedicated security team.
Software Support AnalystNeath, 2 days onsite each weekSalary up to £42,000 per annum plus benefits Are you looking for a technical role with real variety where you work across SQL, integrations and business critical systems as part of a major digital transformation? This role sits within the Innovation team and blends data work, application support, integrations and small enhancements. You will help modernise systems across the organisation while keeping day to day operations running smoothly. What you will do Work heavily with SQL across queries, tuning and larger datasets Support core business applications and improve how they operate day to day Contribute to technical change within the wider transformation programme Assist with integrations and API related work as systems become more connected Deliver small enhancements, configuration tasks and process improvements Use C#, HTML or CSS occasionally, but not as a main focus What we are looking for Strong SQL experience and confidence working with data Background in supporting applications and resolving technical issues Understanding of APIs and integrations, or interest in developing that skillset Ability to work across multiple tools and systems rather than one narrow specialism Hands on, practical approach and comfortable managing both BAU and project work Benefits package 35 hour week, hybrid working, 25 days holiday plus bank holidays and 2 Christmas leave days, increasing to 31 with long service Employer pension contribution rising from 4% to 8% with service Death in service at three times salary and enhanced sick pay that increases each year Private healthcare and a supportive, people focused culture with training and long term development opportunities If you would like to find out more, please contact James Chau at .
01/04/2026
Full time
Software Support AnalystNeath, 2 days onsite each weekSalary up to £42,000 per annum plus benefits Are you looking for a technical role with real variety where you work across SQL, integrations and business critical systems as part of a major digital transformation? This role sits within the Innovation team and blends data work, application support, integrations and small enhancements. You will help modernise systems across the organisation while keeping day to day operations running smoothly. What you will do Work heavily with SQL across queries, tuning and larger datasets Support core business applications and improve how they operate day to day Contribute to technical change within the wider transformation programme Assist with integrations and API related work as systems become more connected Deliver small enhancements, configuration tasks and process improvements Use C#, HTML or CSS occasionally, but not as a main focus What we are looking for Strong SQL experience and confidence working with data Background in supporting applications and resolving technical issues Understanding of APIs and integrations, or interest in developing that skillset Ability to work across multiple tools and systems rather than one narrow specialism Hands on, practical approach and comfortable managing both BAU and project work Benefits package 35 hour week, hybrid working, 25 days holiday plus bank holidays and 2 Christmas leave days, increasing to 31 with long service Employer pension contribution rising from 4% to 8% with service Death in service at three times salary and enhanced sick pay that increases each year Private healthcare and a supportive, people focused culture with training and long term development opportunities If you would like to find out more, please contact James Chau at .
I'm working with a fantastic organisation that's looking to bring an Oracle HCM Functional Consultant into their growing HRIS/Transformation team. This is an excellent opportunity for someone with early Oracle exposure who's eager to develop their functional expertise and progress within a supportive environment. What You'll Be Doing Supporting the configuration and improvement of Oracle HCM Cloud modules (Core HR, Absence, Talent, Performance, Payroll, or Recruitment). Assisting with business workshops, gathering requirements, and documenting functional specs. Supporting testing cycles, data validation, and release management. Handling user queries and problem-solving across the HCM suite. Contributing to quarterly updates, system enhancements, and larger project deliverables. Creating documentation, process notes, and supporting internal knowledge sharing. Own and maintain data within Oracle and produce HR reports Essential Oracle HCM experience, or a similar HRIS Good understanding of HR processes and data. Strong communication skills and the confidence to engage with stakeholders. OTBI/SQL/Reporting experience Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/04/2026
Full time
I'm working with a fantastic organisation that's looking to bring an Oracle HCM Functional Consultant into their growing HRIS/Transformation team. This is an excellent opportunity for someone with early Oracle exposure who's eager to develop their functional expertise and progress within a supportive environment. What You'll Be Doing Supporting the configuration and improvement of Oracle HCM Cloud modules (Core HR, Absence, Talent, Performance, Payroll, or Recruitment). Assisting with business workshops, gathering requirements, and documenting functional specs. Supporting testing cycles, data validation, and release management. Handling user queries and problem-solving across the HCM suite. Contributing to quarterly updates, system enhancements, and larger project deliverables. Creating documentation, process notes, and supporting internal knowledge sharing. Own and maintain data within Oracle and produce HR reports Essential Oracle HCM experience, or a similar HRIS Good understanding of HR processes and data. Strong communication skills and the confidence to engage with stakeholders. OTBI/SQL/Reporting experience Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Data Engineer (Mid-Level) - Manchester (Hybrid, 2 Days Onsite) Morson Edge have partenered with an incredible, life changing Health-Tech organisation, in their search for a talented Mid-Level Data Engineer to join their growing team in Manchester. This is a permanent opportunity for someone who is passionate about building scalable data solutions and enjoys working in a collaborative, fast-paced environment. The Role As a Data Engineer, you will play a key role in designing, developing, and maintaining data pipelines and infrastructure. You'll work closely with analysts, data scientists, and stakeholders to ensure data is accessible, reliable, and optimised for business use. Key Responsibilities Develop and maintain robust data pipelines and ETL processes Work with large datasets to ensure data quality, integrity, and performance Collaborate with cross-functional teams to support data-driven decision-making Optimise and manage cloud-based data infrastructure Contribute to best practices in data engineering and architecture Requirements Minimum 1 year of hands-on experience with Python At least 1 year of experience working with AWS (eg S3, Lambda, Redshift, or similar services) Strong understanding of data engineering principles and data modelling Experience with SQL and relational databases Ability to work both independently and as part of a team Working Arrangement Hybrid working model with 2 days per week in the Manchester office Flexible and supportive working environment What's on Offer Competitive salary and benefits package Opportunity to work on impactful data projects Career development and learning opportunities Collaborative and inclusive team culture If you're looking to take the next step in your data engineering career and want to be part of a forward-thinking organisation, I'd love to hear from you.
01/04/2026
Full time
Data Engineer (Mid-Level) - Manchester (Hybrid, 2 Days Onsite) Morson Edge have partenered with an incredible, life changing Health-Tech organisation, in their search for a talented Mid-Level Data Engineer to join their growing team in Manchester. This is a permanent opportunity for someone who is passionate about building scalable data solutions and enjoys working in a collaborative, fast-paced environment. The Role As a Data Engineer, you will play a key role in designing, developing, and maintaining data pipelines and infrastructure. You'll work closely with analysts, data scientists, and stakeholders to ensure data is accessible, reliable, and optimised for business use. Key Responsibilities Develop and maintain robust data pipelines and ETL processes Work with large datasets to ensure data quality, integrity, and performance Collaborate with cross-functional teams to support data-driven decision-making Optimise and manage cloud-based data infrastructure Contribute to best practices in data engineering and architecture Requirements Minimum 1 year of hands-on experience with Python At least 1 year of experience working with AWS (eg S3, Lambda, Redshift, or similar services) Strong understanding of data engineering principles and data modelling Experience with SQL and relational databases Ability to work both independently and as part of a team Working Arrangement Hybrid working model with 2 days per week in the Manchester office Flexible and supportive working environment What's on Offer Competitive salary and benefits package Opportunity to work on impactful data projects Career development and learning opportunities Collaborative and inclusive team culture If you're looking to take the next step in your data engineering career and want to be part of a forward-thinking organisation, I'd love to hear from you.
IT Risk Analyst Location: London (Hybrid - 3 days in the office) Job Type: Permanent Who We Are ICBC Standard Bank, a joint venture between the world's largest bank ICBC and Africa's top lender Standard Bank, excels in cross-border trade finance, project advisory, and emerging markets solutions. The company offers dynamic careers in a multicultural environment, emphasizing innovation, professional growth, and expertise in finance, risk, compliance, and project delivery. What You'll Do Support IT risk governance operations across teams, including control assessments, risk committees, risk acceptances, risk register management, remediation efforts, and action tracking Assist in identifying, capturing, and managing IT risks from teams, including those from vulnerabilities, incidents, and formal control assessments Collaborate with IT teams to define, track, and monitor remediation actions for control weaknesses, including those from vulnerability scans and penetration testing Support periodic control assurance activities through application and system control reviews Assist in producing monthly management information and reports to support IT risk activities Provide technology risk and controls advice to IT teams; liaise with control owners bank-wide, including Information Security and Business Continuity Collaborate with Operational Risk, Internal, and External Audit teams to support assurance and governance activities What You Bring Professional qualifications such as CISA, RiskIT, CISM, CISSP, or CSSLP (desirable) Knowledge of technology risk/control taxonomies and industry frameworks (COBIT, ISO 27001, ISO/IEC 27034) Experience in IT with a risk/controls focus, or in IT-specialized internal audit Understanding of Software Development Lifecycles (SDLC) and IT General Controls (ITGCs) Excellent relationship management and collaboration skills; ability to challenge IT colleagues on control design/operation and track agreed remediation activities Understanding of audit requirements; ability to provide accurate, timely information in response to requests What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
01/04/2026
Full time
IT Risk Analyst Location: London (Hybrid - 3 days in the office) Job Type: Permanent Who We Are ICBC Standard Bank, a joint venture between the world's largest bank ICBC and Africa's top lender Standard Bank, excels in cross-border trade finance, project advisory, and emerging markets solutions. The company offers dynamic careers in a multicultural environment, emphasizing innovation, professional growth, and expertise in finance, risk, compliance, and project delivery. What You'll Do Support IT risk governance operations across teams, including control assessments, risk committees, risk acceptances, risk register management, remediation efforts, and action tracking Assist in identifying, capturing, and managing IT risks from teams, including those from vulnerabilities, incidents, and formal control assessments Collaborate with IT teams to define, track, and monitor remediation actions for control weaknesses, including those from vulnerability scans and penetration testing Support periodic control assurance activities through application and system control reviews Assist in producing monthly management information and reports to support IT risk activities Provide technology risk and controls advice to IT teams; liaise with control owners bank-wide, including Information Security and Business Continuity Collaborate with Operational Risk, Internal, and External Audit teams to support assurance and governance activities What You Bring Professional qualifications such as CISA, RiskIT, CISM, CISSP, or CSSLP (desirable) Knowledge of technology risk/control taxonomies and industry frameworks (COBIT, ISO 27001, ISO/IEC 27034) Experience in IT with a risk/controls focus, or in IT-specialized internal audit Understanding of Software Development Lifecycles (SDLC) and IT General Controls (ITGCs) Excellent relationship management and collaboration skills; ability to challenge IT colleagues on control design/operation and track agreed remediation activities Understanding of audit requirements; ability to provide accurate, timely information in response to requests What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
FINANCE SYSTEMS ANALYST - RESTAURANT GROUP - £55-60K + GREAT BENEFITS Your new company I am currently supporting a leading Restaurant Group looking for a Finance Systems Analyst to join their team. You'll be responsible for administrating all financial systems and lead the ongoing maintenance, alongside supporting the wider finance function with FP&A, reporting and analysis support. Your new role You will be responsible for: Ownership of administrating financial systems and ongoing system maintenance Identify opportunities to automate the current systems & procedures Business partner with finance team & wider business Implementation of new upgrades or enhancements Troubleshooting support Systems improvementSupporting auditAd hoc finance projects and analysis What you'll need to succeed You'll be a Qualified / Finalist level accountant (ACCA/ACA/CIMA) with strong systems experience. You'll ideally come from the restaurant or wider hospitality sector, however if you're a strong systems analyst/accountant from another sector please do still apply. If coming from the hospitality sector, they are open to candidates who aren't in a solely systems role but have had exposure to system implementation / improvement / automation / data migration etc. What you'll get in return This is an excellent opportunity for a qualified accountant to join a growing business in a role that will expose you to many key areas of finance. You'll work amongst impressive finance leaders who will support your development and professional growth. This business offers a competitive salary of £55,000 - £60,000 + benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
01/04/2026
Full time
FINANCE SYSTEMS ANALYST - RESTAURANT GROUP - £55-60K + GREAT BENEFITS Your new company I am currently supporting a leading Restaurant Group looking for a Finance Systems Analyst to join their team. You'll be responsible for administrating all financial systems and lead the ongoing maintenance, alongside supporting the wider finance function with FP&A, reporting and analysis support. Your new role You will be responsible for: Ownership of administrating financial systems and ongoing system maintenance Identify opportunities to automate the current systems & procedures Business partner with finance team & wider business Implementation of new upgrades or enhancements Troubleshooting support Systems improvementSupporting auditAd hoc finance projects and analysis What you'll need to succeed You'll be a Qualified / Finalist level accountant (ACCA/ACA/CIMA) with strong systems experience. You'll ideally come from the restaurant or wider hospitality sector, however if you're a strong systems analyst/accountant from another sector please do still apply. If coming from the hospitality sector, they are open to candidates who aren't in a solely systems role but have had exposure to system implementation / improvement / automation / data migration etc. What you'll get in return This is an excellent opportunity for a qualified accountant to join a growing business in a role that will expose you to many key areas of finance. You'll work amongst impressive finance leaders who will support your development and professional growth. This business offers a competitive salary of £55,000 - £60,000 + benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Financial Reporting Analyst - Energy Business Your new company You will be working for a-name brand energy business based in Central London with offices worldwide. Your new role You will sit within the controllership team and focus on the review of accruals and payments. Additionally, you will help produce monthly/quarterly financial reports and assist with ad hoc analysis and presentations to the board. A large part of this role is analysis focussed, so a good understanding of Excel is needed. What you'll need to succeed You are qualified within a Top 10 practice and ideally have 1-3 years of post-qualification experience. Prepare monthly, quarterly, and annual financial statements. Analyse variances between actuals, forecasts, and budgets. Identify trends, risks, and opportunities in financial performance Ensure reports comply with relevant accounting standards (e.g., IFRS, GAAP). Support internal and external audits by providing documentation and explanations. Maintain strong internal controls around financial reporting processes. What you'll get in return Working for a name-branded company Flexible working hours with an excellent hybrid model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
01/04/2026
Seasonal
Financial Reporting Analyst - Energy Business Your new company You will be working for a-name brand energy business based in Central London with offices worldwide. Your new role You will sit within the controllership team and focus on the review of accruals and payments. Additionally, you will help produce monthly/quarterly financial reports and assist with ad hoc analysis and presentations to the board. A large part of this role is analysis focussed, so a good understanding of Excel is needed. What you'll need to succeed You are qualified within a Top 10 practice and ideally have 1-3 years of post-qualification experience. Prepare monthly, quarterly, and annual financial statements. Analyse variances between actuals, forecasts, and budgets. Identify trends, risks, and opportunities in financial performance Ensure reports comply with relevant accounting standards (e.g., IFRS, GAAP). Support internal and external audits by providing documentation and explanations. Maintain strong internal controls around financial reporting processes. What you'll get in return Working for a name-branded company Flexible working hours with an excellent hybrid model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
A fast-growth Renewable Energy business in London is looking to hire a Business Analyst Your new company A PE-backed renewable energy business with a focus on developing battery storage infrastructure. The company is well backed and has an agile approach to management and growth. The business is in a scale-up phase and are looking for experienced professionals. Your new role Working with both the Head of Strategy, FD and CEO as well as other senior stakeholders, this role is all about strategic planning, influencing and market analysis, as well as on-going financial analysis. A large part of the role will be around financial modelling, with a mix of building from scratch and running pre-exisiting operational models. Duties Market analysis Project planning and strategic analysis and financial modelling Financial planning and analysis Involved in pitch and deal process Scenario modelling Presenting to the board Contributing to the strategic direction of the business What you'll need to succeed You will need to come from a corporate finance or analyst or modelling background, ideally with exposure to analysis within an Energy, infra or utility sector. The role is a broad in house function so should be a brilliant opportunity to be involved in the whole deal flow mix within a massively high growth business. What you'll get in return You will get to be part of something that is growing, and really contribute. Working in a company growing on a national and then international scale, means you will see and get rewarded for the work you are doing. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
01/04/2026
Full time
A fast-growth Renewable Energy business in London is looking to hire a Business Analyst Your new company A PE-backed renewable energy business with a focus on developing battery storage infrastructure. The company is well backed and has an agile approach to management and growth. The business is in a scale-up phase and are looking for experienced professionals. Your new role Working with both the Head of Strategy, FD and CEO as well as other senior stakeholders, this role is all about strategic planning, influencing and market analysis, as well as on-going financial analysis. A large part of the role will be around financial modelling, with a mix of building from scratch and running pre-exisiting operational models. Duties Market analysis Project planning and strategic analysis and financial modelling Financial planning and analysis Involved in pitch and deal process Scenario modelling Presenting to the board Contributing to the strategic direction of the business What you'll need to succeed You will need to come from a corporate finance or analyst or modelling background, ideally with exposure to analysis within an Energy, infra or utility sector. The role is a broad in house function so should be a brilliant opportunity to be involved in the whole deal flow mix within a massively high growth business. What you'll get in return You will get to be part of something that is growing, and really contribute. Working in a company growing on a national and then international scale, means you will see and get rewarded for the work you are doing. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/04/2026
Full time
Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Lynx Recruitment are looking for an experienced Solution Architect to design and deliver modern, cloud-first digital services that support large-scale public sector transformation. This role is ideal for a Cloud or Solution Architect looking to expand into AI-led architecture, with greater exposure to data platforms, automation, and AI-driven capabilities. You will shape secure, scalable and user-focused solutions, working within multidisciplinary teams to translate business needs into pragmatic, sustainable technical architectures. Key Responsibilities Design end-to-end cloud-native architectures across applications, data, integration, and platforms. Translate business requirements into clear technical designs and architectural decisions. Ensure solutions meet scalability, security, resilience, and performance requirements. Support the integration of AI and automation capabilities into enterprise systems. Collaborate with delivery teams including engineers, analysts, and AI specialists. Provide architectural governance and oversight through build and live service stages. Skills & Experience Proven experience as a Solution or Cloud Architect delivering services on AWS, Azure or similar platforms. Strong understanding of modern architecture patterns including APIs, integrations, and data platforms. Experience working in public sector or regulated environments is beneficial. Interest or experience in AI, automation, or data-driven architectures. Strong stakeholder communication and architectural decision-making skills. Familiarity with architecture frameworks such as TOGAF. Education: Degree in IT, Computer Science, or related technology discipline with a minimum 2:1 (or equivalent). Please note: Eligibility to obtain UK Security Clearance is required.
01/04/2026
Full time
Lynx Recruitment are looking for an experienced Solution Architect to design and deliver modern, cloud-first digital services that support large-scale public sector transformation. This role is ideal for a Cloud or Solution Architect looking to expand into AI-led architecture, with greater exposure to data platforms, automation, and AI-driven capabilities. You will shape secure, scalable and user-focused solutions, working within multidisciplinary teams to translate business needs into pragmatic, sustainable technical architectures. Key Responsibilities Design end-to-end cloud-native architectures across applications, data, integration, and platforms. Translate business requirements into clear technical designs and architectural decisions. Ensure solutions meet scalability, security, resilience, and performance requirements. Support the integration of AI and automation capabilities into enterprise systems. Collaborate with delivery teams including engineers, analysts, and AI specialists. Provide architectural governance and oversight through build and live service stages. Skills & Experience Proven experience as a Solution or Cloud Architect delivering services on AWS, Azure or similar platforms. Strong understanding of modern architecture patterns including APIs, integrations, and data platforms. Experience working in public sector or regulated environments is beneficial. Interest or experience in AI, automation, or data-driven architectures. Strong stakeholder communication and architectural decision-making skills. Familiarity with architecture frameworks such as TOGAF. Education: Degree in IT, Computer Science, or related technology discipline with a minimum 2:1 (or equivalent). Please note: Eligibility to obtain UK Security Clearance is required.
GRC Analyst - Data Protection & GDPR Compliance Fixed Term Contract, 12 months - £45k - £50k Location: Hybrid - Birmingham Your new company: I am looking to recruit a GRC Analyst, focusing on Data Protection and GDPR, to join a leader in the hospitality space, with the role focusing on GRC activities, with a strong focus on information security, privacy, and regulatory assurance across the organisation. The role responsibilities: This role focusses on data protection assurance and GDPR compliance, ensuring personal data is processed lawfully, and in line with regulatory and organisational requirements. Key parts of the role: Reviewing how personal data is used across systems, business processes, and technology solutions. Identifying opportunities to reduce, anonymise, or eliminate personal data processing where it is not essential to business needs. Support the review, development, and rollout of information security and data protection policies. Contribute to the management of information security, third party, and privacy risk registers. Assist with internal and external audits, including GDPR assurance, PCI DSS, and financial audits. Track remediation of identified security, privacy, and compliance issues to ensure timely closure. Support incident and breach response activities, including investigation, documentation, and follow up actions. You will need: Strong understanding of GDPR, the UK Data Protection Act, and privacy and security control requirements. Experience working in GRC, information security, data protection, supplier assurance, or a related compliance role. Ability to interpret and assess technical and organisational controls. Strong analytical skills with excellent attention to detail. Confident written and verbal communication skills, able to engage across legal, technical, and operational teams. Experience contributing to incident or breach investigations. Ability to manage multiple competing priorities and constructively challenge established processes. Minimum 3 years' experience in a relevant role. CIPP/E, CIPM, CompTIA Security+, or BCS Practitioner Certificate in Data Protection, desirable. What you'll get in return: Salary of between £45k-£50k Hybrid working Company discounts A pension contribution matched at 1.5x, up to 5%. Private healthcare, dental plan, cycle to work, and keep-fit schemes. 26 days annual leave plus bank holidays. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Full time
GRC Analyst - Data Protection & GDPR Compliance Fixed Term Contract, 12 months - £45k - £50k Location: Hybrid - Birmingham Your new company: I am looking to recruit a GRC Analyst, focusing on Data Protection and GDPR, to join a leader in the hospitality space, with the role focusing on GRC activities, with a strong focus on information security, privacy, and regulatory assurance across the organisation. The role responsibilities: This role focusses on data protection assurance and GDPR compliance, ensuring personal data is processed lawfully, and in line with regulatory and organisational requirements. Key parts of the role: Reviewing how personal data is used across systems, business processes, and technology solutions. Identifying opportunities to reduce, anonymise, or eliminate personal data processing where it is not essential to business needs. Support the review, development, and rollout of information security and data protection policies. Contribute to the management of information security, third party, and privacy risk registers. Assist with internal and external audits, including GDPR assurance, PCI DSS, and financial audits. Track remediation of identified security, privacy, and compliance issues to ensure timely closure. Support incident and breach response activities, including investigation, documentation, and follow up actions. You will need: Strong understanding of GDPR, the UK Data Protection Act, and privacy and security control requirements. Experience working in GRC, information security, data protection, supplier assurance, or a related compliance role. Ability to interpret and assess technical and organisational controls. Strong analytical skills with excellent attention to detail. Confident written and verbal communication skills, able to engage across legal, technical, and operational teams. Experience contributing to incident or breach investigations. Ability to manage multiple competing priorities and constructively challenge established processes. Minimum 3 years' experience in a relevant role. CIPP/E, CIPM, CompTIA Security+, or BCS Practitioner Certificate in Data Protection, desirable. What you'll get in return: Salary of between £45k-£50k Hybrid working Company discounts A pension contribution matched at 1.5x, up to 5%. Private healthcare, dental plan, cycle to work, and keep-fit schemes. 26 days annual leave plus bank holidays. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
01/04/2026
Full time
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Business Analyst jobs at ITOL Recruit
Bradford, Yorkshire
Please note this is a training course and fees apply What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around £52k pa. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a business case to the company or organisation. Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of £100k pa. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.
01/04/2026
Full time
Please note this is a training course and fees apply What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around £52k pa. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a business case to the company or organisation. Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of £100k pa. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.
