18 jobs found

Are you a proactive, customer-focused IT professional with a knack for hands-on problem-solving? Do you thrive in a fast-paced, multi-site environment, ready to make an immediate impact? We're looking for an enthusiastic First Line Support Technician to join our client in Clackmannanshire within the education sector. This is a fantastic opportunity to demonstrate your technical expertise and commitment to excellent service, delivering vital on-site support and ensuring smooth IT operations across multiple locations. This is an initial 1-month contract with the potential for extension. If you're ready to hit the ground running and be a vital part of a busy IT team, we want to hear from you! What you will get in your new role Competitive pay £13.50 to £15.38 per hour The opportunity to gain valuable experience within the fast-paced IT & Technology sector. A chance to work autonomously across multiple buildings, developing your on-site support skills (note - this role is strictly on-site and does not offer hybrid/remote option). Responsibilities in your new role as First Line Support Engineer As our First Line Support Engineer, you will be the initial point of contact for all technical queries, providing vital on-site 1st line IT support. Your day-to-day duties will involve diagnosing and resolving faults with desktops, laptops, printers, projectors, and interactive screens. You will also manage user accounts within Active Directory and Office 365, including password resets and access updates. A key part of your role will involve troubleshooting user's device issues, helping them connect to WiFi and troubleshoot Office 365 account problems, ensuring a smooth and productive learning environment. Your personality, experience and qualifications We are looking for a dependable and service-oriented individual who is ready to make a significant contribution. You will need proven experience in an on-site IT support or Field role, demonstrating strong 1st line support expertise. Your excellent client-facing skills, professional demeanour, and fluent English communication will be key when supporting users directly. You should possess strong hardware troubleshooting skills and experience with Active Directory/Microsoft Entra ID administration. We value an enthusiastic, committed, and flexible approach, coupled with a solutions-focused mindset and the ability to work independently across multiple buildings at the client's site. A current PVG check will be essential for this role, given the environment you will be working in. Due to location of job and immediate start required, it would be suitable for an individual with access to own transport and who currently lives a commutable distance (within 30 minutes drive). Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.

Job Title: IT Infrastructure Technician Location: Bristol Pay Range/details: Competitive salary Contract Type: Permanent We are seeking an experienced IT Infrastructure Technician to join a fast-paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment. Key Responsibilities - IT Infrastructure Technician Installing and configuring software onto new hardware and equipment Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email Managing and prioritising IT support tickets Troubleshooting system and network issues, diagnosing faults and implementing fixes Managing IT assets including Windows devices and mobile devices Supporting IT infrastructure including communication systems and software contracts Assisting with IT budget tracking and procurement of equipment Maintaining documentation including knowledge base and audit records Supporting upgrades, rollouts and business-wide IT projects Managing starters and leavers processes Supporting Cyber Essentials compliance and certification Providing guidance and support to junior team members or apprentices Liaising with external suppliers and supporting international branches Qualifications & Requirements - IT Infrastructure Technician Level 3 IT qualification or equivalent experience Level 4 qualification or degree in a relevant field desirable Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365 Familiarity with Apple Business Manager Experience in on-premises, hybrid and cloud environments Minimum of 3 years' experience in an IT support or helpdesk role Strong troubleshooting and problem-solving skills Good communication skills with the ability to build relationships across all levels Organised, reliable and able to work independently Experience with PowerShell beneficial but not essential What we can offer - IT Infrastructure Technician Competitive salary Opportunity to work in a collaborative and supportive IT team Exposure to a wide range of technologies and systems Ongoing training and development opportunities Career progression within a growing organisation For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap

About the role Asa Deployment Engineer you will follow a predefined deployment script to handover newly built Windows 11 laptops to end users. Tell me more, tell me more Our client is currently looking fora recruit in joining their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: Kidlington Working Hours: 09:00am to 5:30pm Contract Duration: 13-Oct-25till 07-Nov-25 Roles and Responsibilities: Execute scripted handover of Windows 11 laptops to customer staff Provide basic guidance on new device features and setup Ensure accurate documentation of deployments Liaise with onsite contacts to coordinate handovers Maintain professionalism and discretion in a secure environment Other stuff we'repotentially looking for: Active Security Clearance is mandatory Experience deploying Windows 11 devices in enterprise environments Strong communication and customer service skills Ability to follow structured processes and scripts precisely What's in it for you? - Our client loves to reward theirpeople for doing a great job. This is 5 day per week onsite contract. A daily rate, in scope IR35, of £14.54 (PAYE) OR £18.87 (via a Hays Approved Umbrella Company) Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Roles and Responsibilities: Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions, Refresh laptops. Collect existing devices from users and handover new devices in accordance with the migration schedule and project processes Handover and collect the correct number of devices each in accordance with the migration schedule. Correctly update the Contractor's workflow management system at all relevant steps Report issues arising from migration activity promptly and accurately to the contractor Engineer and Site Manager. Where issues cannot be resolved immediately, pass them over to an onsite Post Migration Support Engineer. Conduct manual stock checks daily and report findings to the contractor engineer and site Manager Place existing devices collected from users at the Refresh Clinic within the packaging that was used to contain a new device and, in accordance with the device Designation Rules, mark the outside of the box to indicate whether it is for "disposal" or for refurbishment. At the end of each day, they move all the devices and equipment into the onsite storage location. Other stuff we're potentially looking for: SC Clearence What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues. Responsibilities will cover both hardware and software, including user devices (mobiles, tablets, laptops) and applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager Experience (Required) Service desk or contact centre environment Customer-facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken English Organised Collaborative team player Other requirements Valid driver's licence Within a 45-minute commute of Hoddesdon Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

IT Support Technician Location: Bromborough, Liverpool Employment Type: Contract .Please only apply if you have full working rights for the UK* Job Summary We are seeking a proactive and technically skilled IT Support Technician to provide ongoing support and maintenance for production and development systems, software products, and configured services across various platforms. This role involves both remote and onsite support, operating within defined processes and service models. Key Responsibilities Deliver Level 1 and Level 2 technical support for hardware, software, and network systems. Maintain and support production and development environments, ensuring system stability and performance. Provide operating system-level support across server and network infrastructure. Troubleshoot and resolve desktop hardware faults and software issues. Build and configure laptops, including imaging and deployment processes. Support mobile devices (iOS and Android) and basic printer functionality. Collaborate with vendors and internal teams to resolve technical issues. Ensure high standards of customer service and user satisfaction. Document support activities and maintain accurate records of incidents and resolutions. Required Skills & Experience Demonstrated understanding of diverse IT infrastructure environments. Strong customer service orientation with effective communication skills. Proficient in Windows 10 and Microsoft Office suite. Experience in desktop hardware troubleshooting and repair. Familiarity with laptop imaging and deployment processes. Knowledge for mobile platforms (iOS and Android). Experience with basic printer troubleshooting and maintenance. Desirable Qualifications Relevant IT certifications (eg, CompTIA A+, Microsoft Certified Professional). Experience working in a structured IT support environment. Knowledge of ITIL processes or similar service management frameworks.

About the role Tech 2 - Remote Early-Life Support Engineer provides critical first-line support to end users during the initial phase of IT deployment and migration. Operating remotely, this role involves responding to queries via phone, troubleshooting issues, and ensuring a smooth transition for users receiving new devices. The engineer must hold valid SC clearance and demonstrate strong technical and communication skills. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: Porton Down - Salisbury Working Hours: 9:00 AM to 5:30 PM Contract Duration: 13th October 2025 till 24th October 2025 Roles and Responsibilities: Provide remote early-life support to end users via phone following device refresh or migration. Act as a knowledgeable point of contact for troubleshooting basic hardware and software issues. Guide users through setup, login, and configuration steps as needed. Escalate unresolved or complex issues to onsite support teams or higher-level engineers. Maintain clear and accurate records of support interactions and resolutions. Collaborate with the Project Manager and onsite teams to ensure consistent support coverage. Adhere to all security protocols and confidentiality requirements associated with SC clearance. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to work flexible hours to support in-hours and out-of-hours queries. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 5 day per week onsite contract. A per hour, in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company). Next Step Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

HAYS Technology are currently recruiting for an exciting 6 month role in Newcastle Upon Tyne. This is a fast paced role, assisting the organisation in a large roll out of hardware devices. Flexible on pay depending on experience, they are also open to part and full time hours. There is also scope for this role to evolve further and offer a permanent contract at the end of the initial period. Key duties will include: * Interpret and prioritise IT support requests, identifying incidents and problems. * Be the daily contact for the Management Information System, MS Office 365 and other software used throughout the business, assisting in the development and implementation of enhancements. * Provide responsive, helpful and quality service to computer users to the level that they require. * Undertake specified daily tasks and make decisions relating to them to minimise the effect of any user problems. * Set disk space and printer quota and monitor usage; manage access rights; monitor system logs. * Liaise with suppliers of maintenance for computer hardware and software for the purposes of fault diagnosis and repair. * Understand how computer systems are networked in order to provide support to users including administration and troubleshooting of network systems. * Undertake installation of new and updated hardware and software as required; purchase computer consumables as required. * Be familiar with and be able to support Windows Server based systems. * Ensure that all computer equipment installations and movements are logged for inventory purposes. * Be familiar with and be able to support computer suites. * Prioritise own tasks on a day to day basis. For more information, please don't hesitate to contact me! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

REED are exclusively supporting a great company by recruiting for the position of IT Support / Service Desk Advisor. This position is for an 11 month fixed term contract, although could have the potential to go permanent thereafter. Office based role, Monday to Friday 9am-5pm (although could be flexibility for 8-4 or 9:30-5:30) Role details Support staff and IT users with excellent service, resolving IT-related queries Logging IT queries accurately, prioritising and escalating as required Handling enquiries patiently and understanding any frustrations, resolving effectively Install or remove software on a networked device as required and update documentation with any changes Deliver technical support across all platforms, diagnosing hardware and software faults, for laptops, computers, iPads and Mobile phones etc. Setting up new mobile devices including mobile phones and iPads Making user related changes to the Mitel telephony system Provide user training and support for basic computer and application use Ensure compliance to all policies and procedures Experience required Minimum of 1-2 years experience within a similar IT support / First line support / Service desk / Helpdesk role Personable and able to provide great service with a friendly nature Strong problem solving and troubleshooting Accurate and good level of attention to detail Good time management and prioritisation skills Package Salary of £22,000 - £27,000 dependant on experience Annual leave Free parking Great modern and recently refurbished offices Potential for permanent opportunity Please apply asap with your updated CV.

IT Technician, Malmesbury, £23,000pa - £26,000pa plus benefits: An amazing opportunity has arisen for an IT Technician to join a growing educational organisation. You will be responsible for providing and assisting with technical 1st/2nd line support across two sites, Swindon and Tetbury, so you ideally live somewhere between the two sites. On a daily basis, you will support IT equipment, software and other related technology. Reporting into the IT Manager, you will also be involved in IT projects which may consist of hardware and software upgrades and migrations. The company has invested heavily in updating its IT infrastructure over the past few years including virtual server infrastructure at most sites, upgrading core switches and extending wireless networks, online backup systems, centralised managed printing systems. About you: The successful IT Technician will need previous 2nd Line IT Support experience with a passion for learning and developing skills within IT. Previous of experience of supporting a variety of devices such as Windows computers, Windows Laptops, iPads, plus systems such as Windows Server and Microsoft 365. A good knowledge of Active Directory, Group Policy and Microsoft 365 Administration would be highly desirable. Having a driving licence and vehicle is essential for this position. Also having worked in an educational environment before is a massive plus. If you're an IT Support professional who enjoys delivering support to end users, and you're someone who loves being hands on, this role will perfectly suit you on a day to day basis. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract. Can you demonstrate Knowledge and experience in the following areas: Minimum 3 years' IT Desktop experience Windows OS knowledge iOS device knowledge and experience Apple iPad configuration knowledge Apple / MobileIron software experience Microsoft SCCM experience Microsoft Software experience Hardware/software integration knowledge Significant Apple device and IOS knowledge The Role: To contribute to the Trust's service to patients by: Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service. To provide a second-line remedial or support service to all IT users within the Trust; To ensure requests are answered promptly and efficiently; To communicate with the user to understand or explain the nature of the problem and timescales; To establish good relationships between IT and users of IT equipment throughout the Trust; To provide ad-hoc end user coaching; To maintain records of work carried out using software employed by the IT department.; To support all other members of the IT Team; The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required; The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests; To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include: Installation and repairs of IT equipment and software. Configure IT equipment onto the hospital network, troubleshoot minor network issues. Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution. Provide advice where possible to enable users to resolve their own problems. Call on assistance from other members of the IT Operations teams or external suppliers as appropriate. Assist in the training of new users and the set-up of data backup and security procedures. Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust. Maintain an inventory of all IT equipment from the point of receipt into the Trust. Install required software packages, apps and virus checking software prior to installation of equipment and handover to users This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour. If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.

ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!

Windows Support Technician 12 month Fixed-Term Contract Our client is seeking an IT Support Technician to join the IT Services Team. As part of the team, you will provide client end users with technical support and troubleshooting services across a wide range of computer hardware and software systems. The successful candidate will be capable of taking ownership of individual requests, pursuing them to completion. The client requires an excellent team player with a proactive attitude, who is enthusiastic and has an aptitude for learning. The site is a networked environment comprised of over 700 computers, (predominantly Windows but with a significant number of Mac's). System Engineers work closely with IT Support technicians, in an environment with over 150 physical and virtual Servers, (Windows, Linux and VMWare). A purpose-built data centre is at the heart of the client's infrastructure, with a fully meshed network and over a petabyte of disk storage in a tiered system. The client supports a hybrid Microsoft Office 365 environment, utilises an endpoint systems management application and continues to improve their processes with the use of PowerShell. Main duties/key responsibilities: Provide frontline IT technical support, either remotely or at the physical location Take ownership of tasks generated through the helpdesk system, pursuing them to completion Install, diagnose, repair, maintain, and upgrade hardware and software systems Maintain optimal Workstation performance across site via proactive strategies Follow and contribute to standard processes and local team policies Undertake auditing of software and hardware Create new user accounts and archive old user accounts in accordance with local policy Specify, procure, configure and deploy new computers and devices Undertake general troubleshooting and investigative work Provide user training and support of basic computer and application use Contribute ideas for streamlining and improving team processes

IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Guildford, Surrey. Working for a large, well-established Public Sector organisation, we have three opportunities for permanent positions within their central IT Technical Service Desk. You have the option of working directly on a permanent basis with the client, or starting on a contract basis with the view to becoming a permanent member of staff within 3 months. Main responsibilities and duties: * Providing 1st line support for end users using IT services, including satellite sites within the community (approximately 3000 client devices plus associated peripherals). * Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. * Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. * To record all calls reported to the IT Service Desk on the call logging software, ensuring that data held in the system is both current and accurate. * To provide, where possible, a first time fix to callers where skills are appropriate and to identify call escalation route for more difficult calls. Ensure the caller is aware of escalation. * Be responsible for keeping the caller / requestor up to date with progress - this will include ensuring that users are informed on the call reference number and possible response times if available. For these positions you need to have previous experience of working within a Helpdesk / Service Desk / remote support / 1st line support position within a MS environment with a working knowledge of Windows 7, XP, Office 2003/2007/2010. These roles are to start ASAP on a contract basis on a rate of £9.50 + HP PAYE / £11.30 ltd/umbrella per hour. If permanent application - the salary expectations will be between £17.5k - £19k + benefits / pension depending on your level of experience

IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Guildford, Surrey. Working for a large, well-established Public Sector organisation, we have three opportunities for permanent positions within their central IT Technical Service Desk. You have the option of working directly on a permanent basis with the client, or starting on a contract basis with the view to becoming a permanent member of staff within 3 months. Main responsibilities and duties: * Providing 1st line support for end users using IT services, including satellite sites within the community (approximately 3000 client devices plus associated peripherals). * Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. * Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. * To record all calls reported to the IT Service Desk on the call logging software, ensuring that data held in the system is both current and accurate. * To provide, where possible, a first time fix to callers where skills are appropriate and to identify call escalation route for more difficult calls. Ensure the caller is aware of escalation. * Be responsible for keeping the caller / requestor up to date with progress - this will include ensuring that users are informed on the call reference number and possible response times if available. For these positions you need to have previous experience of working within a Helpdesk / Service Desk / remote support / 1st line support position within a MS environment with a working knowledge of Windows 7, XP, Office 2003/2007/2010. These roles are to start ASAP on a contract basis on a rate of £9.50 + HP PAYE / £11.30 ltd/umbrella per hour. If permanent application - the salary expectations will be between £17.5k - £19k + benefits / pension depending on your level of experience

IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Guildford, Surrey. Working for a large, well-established Public Sector organisation, we have three opportunities for permanent positions within their central IT Technical Service Desk. You have the option of working directly on a permanent basis with the client, or starting on a contract basis with the view to becoming a permanent member of staff within 3 months. Main responsibilities and duties: * Providing 1st line support for end users using IT services, including satellite sites within the community (approximately 3000 client devices plus associated peripherals). * Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. * Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. * To record all calls reported to the IT Service Desk on the call logging software, ensuring that data held in the system is both current and accurate. * To provide, where possible, a first time fix to callers where skills are appropriate and to identify call escalation route for more difficult calls. Ensure the caller is aware of escalation. * Be responsible for keeping the caller / requestor up to date with progress - this will include ensuring that users are informed on the call reference number and possible response times if available. For these positions you need to have previous experience of working within a Helpdesk / Service Desk / remote support / 1st line support position within a MS environment with a working knowledge of Windows 7, XP, Office 2003/2007/2010. These roles are to start ASAP on a contract basis on a rate of £9.50 + HP PAYE / £11.30 ltd/umbrella per hour. If permanent application - the salary expectations will be between £17.5k - £19k + benefits / pension depending on your level of experience