Lead Solutions Architect (Salesforce) £800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
05/12/2025
Contractor
Lead Solutions Architect (Salesforce) £800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
05/12/2025
Contractor
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !
04/12/2025
Full time
Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
04/12/2025
Full time
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/12/2025
Full time
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.
04/12/2025
Full time
Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep , we're looking for a Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that s reshaping how midsize law firms run their businesses. If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we d love to meet you. Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world. The Role at a Glance: Solutions Engineer Hybrid - London (Kings Cross) with travel to client sites as required Competitive Salary and Bonus possibilities Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Team: Sales Team Your Background / Skills: Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM. Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value. We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function. The Solutions Engineer Role: The Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact. In this role, you ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You ll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth. About You: Key Strengths: • Excellent communicator with customers and internal teams; confident saying no when needed. • Strong relationship builder - personable, empathetic, and able to understand customer needs. • Curious and eager to learn; stays current with technology and industry trends. • Proactive problem solver. • Technically confident and quick to learn new technologies. Experience & Qualifications: Essential • Bachelor s degree (or equivalent) in a relevant field, or equivalent experience. • Proven experience in sales engineering or technical pre-sales within tech. • Strong communication and presentation skills; able to explain complex accounting concepts to all audiences. • Strategic thinker with strong problem-solving abilities. • Willingness to travel for on-site customer work. • Comfortable using Office 365. Desirable • Experience with (url removed). • Knowledge or exposure to the legal industry. Personal Skills & Competencies: • Able to work independently and as part of a team. • Strong multitasking and workload management skills. • Effective time-management practices. • Excellent communication and interpersonal skills. • Team-oriented and collaborative mindset. What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary and bonus possibilities • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities If you re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care. Don t wait to take the next step. Apply now and help us build the future of legal practice management. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
03/12/2025
Full time
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep , we're looking for a Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that s reshaping how midsize law firms run their businesses. If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we d love to meet you. Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world. The Role at a Glance: Solutions Engineer Hybrid - London (Kings Cross) with travel to client sites as required Competitive Salary and Bonus possibilities Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Team: Sales Team Your Background / Skills: Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM. Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value. We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function. The Solutions Engineer Role: The Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact. In this role, you ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You ll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth. About You: Key Strengths: • Excellent communicator with customers and internal teams; confident saying no when needed. • Strong relationship builder - personable, empathetic, and able to understand customer needs. • Curious and eager to learn; stays current with technology and industry trends. • Proactive problem solver. • Technically confident and quick to learn new technologies. Experience & Qualifications: Essential • Bachelor s degree (or equivalent) in a relevant field, or equivalent experience. • Proven experience in sales engineering or technical pre-sales within tech. • Strong communication and presentation skills; able to explain complex accounting concepts to all audiences. • Strategic thinker with strong problem-solving abilities. • Willingness to travel for on-site customer work. • Comfortable using Office 365. Desirable • Experience with (url removed). • Knowledge or exposure to the legal industry. Personal Skills & Competencies: • Able to work independently and as part of a team. • Strong multitasking and workload management skills. • Effective time-management practices. • Excellent communication and interpersonal skills. • Team-oriented and collaborative mindset. What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary and bonus possibilities • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities If you re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care. Don t wait to take the next step. Apply now and help us build the future of legal practice management. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices. Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value. Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients. Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations. You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Experience of managing teams. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
03/12/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices. Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value. Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients. Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations. You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Experience of managing teams. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
01/12/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Analytics Engineer Hybrid 2-3 days in the office Build the backbone of data-driven decision-making.We're looking for an Analytics Engineer to design, optimise, and maintain the data infrastructure that powers insights across the business.What you'll do Data Ownership & Architecture Own the end-to-end data landscape across CRM, project delivery, HRIS, finance, and marketing systems. Develop and maintain a unified data architecture for reporting, analytics, and insights. Ensure robust, accurate, and scalable integrations between systems. Data Quality, Pipelines & Analytics Build and optimise data pipelines for reliable, timely data availability. Define governance standards to ensure data quality and integrity. Manage complex SQL datasets and models to support forecasting and proactive insights. Cross-Functional Collaboration Work closely with Sales, Delivery, People, Finance, and Marketing teams to understand data needs. Enable dashboards and reporting frameworks that empower data-driven decisions. Translate technical data into clear, actionable insights for stakeholders. Continuous Improvement Identify opportunities to automate and streamline data processes. Lead initiatives to enhance data capture, management, and interpretation. Recommend and implement tools that improve analytical capability. What you'll bring 4+ years in Analytics Engineering, BI, or similar data-focused role. Advanced SQL skills for complex queries across multiple systems. Experience with CRM data (Salesforce, HubSpot) and at least one operational or finance system. Skilled in dashboard/reporting tools (Power BI, Tableau, Looker). Strong ability to transform raw data into actionable insights and commercial recommendations. Experience in data governance or process improvement. Bonus: Financial or operational modelling experience. If you think this sounds like you, please apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
28/11/2025
Full time
Analytics Engineer Hybrid 2-3 days in the office Build the backbone of data-driven decision-making.We're looking for an Analytics Engineer to design, optimise, and maintain the data infrastructure that powers insights across the business.What you'll do Data Ownership & Architecture Own the end-to-end data landscape across CRM, project delivery, HRIS, finance, and marketing systems. Develop and maintain a unified data architecture for reporting, analytics, and insights. Ensure robust, accurate, and scalable integrations between systems. Data Quality, Pipelines & Analytics Build and optimise data pipelines for reliable, timely data availability. Define governance standards to ensure data quality and integrity. Manage complex SQL datasets and models to support forecasting and proactive insights. Cross-Functional Collaboration Work closely with Sales, Delivery, People, Finance, and Marketing teams to understand data needs. Enable dashboards and reporting frameworks that empower data-driven decisions. Translate technical data into clear, actionable insights for stakeholders. Continuous Improvement Identify opportunities to automate and streamline data processes. Lead initiatives to enhance data capture, management, and interpretation. Recommend and implement tools that improve analytical capability. What you'll bring 4+ years in Analytics Engineering, BI, or similar data-focused role. Advanced SQL skills for complex queries across multiple systems. Experience with CRM data (Salesforce, HubSpot) and at least one operational or finance system. Skilled in dashboard/reporting tools (Power BI, Tableau, Looker). Strong ability to transform raw data into actionable insights and commercial recommendations. Experience in data governance or process improvement. Bonus: Financial or operational modelling experience. If you think this sounds like you, please apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join Our Client's Team as a Business Development Manager to drive growth and innovation with new clients and opportunities in the world of Engineering. Are you an ambitious and technically savvy professional looking to make your mark in the engineering sector? Our client, a leading organisation in the engineering field, is seeking an experienced Business Development Manager to join their team. If you are a proactive, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! Bring your technical expertise and passion for engineering to our client's dynamic team, and help shape the future of infrastructure solutions. Location: Hybrid (with occasional travel to client sites (national) and offices (Kent Contract Type: Permanent Working Pattern: Full Time Salary: 50k- 60k + car allowance + bonus + benefits Why work for our client? Competitive salary and performance-based incentives Opportunities for career advancement within a growing engineering business Dynamic, supportive, and innovative work culture Access to cutting-edge technology and multidisciplinary projects Work on impactful infrastructure and engineering solutions across multiple sectors What You'll Do: Your responsibilities will include: Market Development & Opportunity Generation Identify and pursue new business opportunities in the MEICA and wider engineering sectors Build and maintain a robust pipeline of potential clients and projects Analyse market trends and client requirements to inform strategic decisions Sales & Commercial Management Lead sales activities from lead generation through to contract negotiation and closure Develop tailored proposals and present them to both technical and non-technical audiences Collaborate with marketing teams to enhance sector visibility and client engagement Client Relationship Management Serve as the main point of contact for key clients, ensuring exceptional service and repeat business Strengthen long-term partnerships through proactive engagement and support Project & Internal Collaboration Support project delivery teams with valuable client insights for smooth execution Participate in tenders, bids, and framework submissions as needed We want to speak to candidates who have; A strong M&E or related engineering background Proven experience in developing new business and securing high-value contracts Excellent communication skills and the ability to manage long sales cycles effectively A motivated, strategic mindset combined with technical credibility Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or related discipline) preferred Experience in business development or technical sales, ideally within MEICA, utilities, or engineering services Familiarity with CRM and project management tools (e.g., Salesforce, HubSpot, MS Project) If this is you, please apply today. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
27/11/2025
Full time
Join Our Client's Team as a Business Development Manager to drive growth and innovation with new clients and opportunities in the world of Engineering. Are you an ambitious and technically savvy professional looking to make your mark in the engineering sector? Our client, a leading organisation in the engineering field, is seeking an experienced Business Development Manager to join their team. If you are a proactive, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! Bring your technical expertise and passion for engineering to our client's dynamic team, and help shape the future of infrastructure solutions. Location: Hybrid (with occasional travel to client sites (national) and offices (Kent Contract Type: Permanent Working Pattern: Full Time Salary: 50k- 60k + car allowance + bonus + benefits Why work for our client? Competitive salary and performance-based incentives Opportunities for career advancement within a growing engineering business Dynamic, supportive, and innovative work culture Access to cutting-edge technology and multidisciplinary projects Work on impactful infrastructure and engineering solutions across multiple sectors What You'll Do: Your responsibilities will include: Market Development & Opportunity Generation Identify and pursue new business opportunities in the MEICA and wider engineering sectors Build and maintain a robust pipeline of potential clients and projects Analyse market trends and client requirements to inform strategic decisions Sales & Commercial Management Lead sales activities from lead generation through to contract negotiation and closure Develop tailored proposals and present them to both technical and non-technical audiences Collaborate with marketing teams to enhance sector visibility and client engagement Client Relationship Management Serve as the main point of contact for key clients, ensuring exceptional service and repeat business Strengthen long-term partnerships through proactive engagement and support Project & Internal Collaboration Support project delivery teams with valuable client insights for smooth execution Participate in tenders, bids, and framework submissions as needed We want to speak to candidates who have; A strong M&E or related engineering background Proven experience in developing new business and securing high-value contracts Excellent communication skills and the ability to manage long sales cycles effectively A motivated, strategic mindset combined with technical credibility Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or related discipline) preferred Experience in business development or technical sales, ideally within MEICA, utilities, or engineering services Familiarity with CRM and project management tools (e.g., Salesforce, HubSpot, MS Project) If this is you, please apply today. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Specification: Industrial IoT & Embedded Computing Sales Lead / Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead / Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across key industrial and defence sectors. This role combines technical sales leadership, business development, and solution positioning. Reporting to the Sales Director, the Sales Lead / Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the UK. Engage early in the design cycle to position embedded and rugged computing platforms for design-in wins. Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate in UK exhibitions, trade shows, and technical workshops. Collaborate with marketing and product teams to create sales collateral, case studies, and campaigns. Monitor market trends, competitor activity, and emerging technologies to identify growth opportunities. Ensure compliance with export control, RoHS, REACH, and all applicable trade regulations in every sales transaction. Skills & Experience Essential: - Leadership experience managing or supervising a technical or industrial sales team. - Strong track record in B2B technical sales within industrial computing, embedded systems, or IoT hardware. - Understanding of edge computing architectures, connectivity, and industrial integration. - Confident in solution-selling able to link technical capability to customer value and ROI. - Excellent communication, presentation, and negotiation skills with both technical and commercial stakeholders. - Proficient in CRM tools (e.g., Dynamics 365, Salesforce, or similar) and pipeline forecasting. - Full UK driving licence and willingness to travel nationwide. Key Performance Indicators (KPIs) Team sales performance against quarterly and annual revenue targets. Design-in opportunities generated and converted. Pipeline growth and forecast accuracy. New customer and partner acquisition. Customer satisfaction and retention. Team development, engagement, and compliance with CRM standards. Personal Attributes Technically credible, commercially astute, and people-focused. Self-driven with a hands-on leadership style. Strong collaborator across departments (Engineering, Compliance, Marketing). Calm under pressure, decisive, and accountable for results. Professional and credible when representing the organisation to clients and partners. Willingness to continuously learn and evolve with emerging technologies.
26/11/2025
Full time
Job Specification: Industrial IoT & Embedded Computing Sales Lead / Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead / Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across key industrial and defence sectors. This role combines technical sales leadership, business development, and solution positioning. Reporting to the Sales Director, the Sales Lead / Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the UK. Engage early in the design cycle to position embedded and rugged computing platforms for design-in wins. Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate in UK exhibitions, trade shows, and technical workshops. Collaborate with marketing and product teams to create sales collateral, case studies, and campaigns. Monitor market trends, competitor activity, and emerging technologies to identify growth opportunities. Ensure compliance with export control, RoHS, REACH, and all applicable trade regulations in every sales transaction. Skills & Experience Essential: - Leadership experience managing or supervising a technical or industrial sales team. - Strong track record in B2B technical sales within industrial computing, embedded systems, or IoT hardware. - Understanding of edge computing architectures, connectivity, and industrial integration. - Confident in solution-selling able to link technical capability to customer value and ROI. - Excellent communication, presentation, and negotiation skills with both technical and commercial stakeholders. - Proficient in CRM tools (e.g., Dynamics 365, Salesforce, or similar) and pipeline forecasting. - Full UK driving licence and willingness to travel nationwide. Key Performance Indicators (KPIs) Team sales performance against quarterly and annual revenue targets. Design-in opportunities generated and converted. Pipeline growth and forecast accuracy. New customer and partner acquisition. Customer satisfaction and retention. Team development, engagement, and compliance with CRM standards. Personal Attributes Technically credible, commercially astute, and people-focused. Self-driven with a hands-on leadership style. Strong collaborator across departments (Engineering, Compliance, Marketing). Calm under pressure, decisive, and accountable for results. Professional and credible when representing the organisation to clients and partners. Willingness to continuously learn and evolve with emerging technologies.
Join Our Client's Team as a Business Development Manager to drive growth and innovation with new clients and opportunities in the world of Engineering. Are you an ambitious and technically savvy professional looking to make your mark in the engineering sector? Our client, a leading organisation in the engineering field, is seeking an experienced Business Development Manager to join their team. If you are a proactive, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! Bring your technical expertise and passion for engineering to our client's dynamic team, and help shape the future of infrastructure solutions. Location: Hybrid (with occasional travel to client sites (national) and offices (Kent Contract Type: Permanent Working Pattern: Full Time Salary: 50k- 60k + car allowance + bonus + benefits Why work for our client? Competitive salary and performance-based incentives Opportunities for career advancement within a growing engineering business Dynamic, supportive, and innovative work culture Access to cutting-edge technology and multidisciplinary projects Work on impactful infrastructure and engineering solutions across multiple sectors What You'll Do: Your responsibilities will include: Market Development & Opportunity Generation Identify and pursue new business opportunities in the MEICA and wider engineering sectors Build and maintain a robust pipeline of potential clients and projects Analyse market trends and client requirements to inform strategic decisions Sales & Commercial Management Lead sales activities from lead generation through to contract negotiation and closure Develop tailored proposals and present them to both technical and non-technical audiences Collaborate with marketing teams to enhance sector visibility and client engagement Client Relationship Management Serve as the main point of contact for key clients, ensuring exceptional service and repeat business Strengthen long-term partnerships through proactive engagement and support Project & Internal Collaboration Support project delivery teams with valuable client insights for smooth execution Participate in tenders, bids, and framework submissions as needed We want to speak to candidates who have; A strong M&E or related engineering background Proven experience in developing new business and securing high-value contracts Excellent communication skills and the ability to manage long sales cycles effectively A motivated, strategic mindset combined with technical credibility Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or related discipline) preferred Experience in business development or technical sales, ideally within MEICA, utilities, or engineering services Familiarity with CRM and project management tools (e.g., Salesforce, HubSpot, MS Project) If this is you, please apply today. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
26/11/2025
Full time
Join Our Client's Team as a Business Development Manager to drive growth and innovation with new clients and opportunities in the world of Engineering. Are you an ambitious and technically savvy professional looking to make your mark in the engineering sector? Our client, a leading organisation in the engineering field, is seeking an experienced Business Development Manager to join their team. If you are a proactive, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! Bring your technical expertise and passion for engineering to our client's dynamic team, and help shape the future of infrastructure solutions. Location: Hybrid (with occasional travel to client sites (national) and offices (Kent Contract Type: Permanent Working Pattern: Full Time Salary: 50k- 60k + car allowance + bonus + benefits Why work for our client? Competitive salary and performance-based incentives Opportunities for career advancement within a growing engineering business Dynamic, supportive, and innovative work culture Access to cutting-edge technology and multidisciplinary projects Work on impactful infrastructure and engineering solutions across multiple sectors What You'll Do: Your responsibilities will include: Market Development & Opportunity Generation Identify and pursue new business opportunities in the MEICA and wider engineering sectors Build and maintain a robust pipeline of potential clients and projects Analyse market trends and client requirements to inform strategic decisions Sales & Commercial Management Lead sales activities from lead generation through to contract negotiation and closure Develop tailored proposals and present them to both technical and non-technical audiences Collaborate with marketing teams to enhance sector visibility and client engagement Client Relationship Management Serve as the main point of contact for key clients, ensuring exceptional service and repeat business Strengthen long-term partnerships through proactive engagement and support Project & Internal Collaboration Support project delivery teams with valuable client insights for smooth execution Participate in tenders, bids, and framework submissions as needed We want to speak to candidates who have; A strong M&E or related engineering background Proven experience in developing new business and securing high-value contracts Excellent communication skills and the ability to manage long sales cycles effectively A motivated, strategic mindset combined with technical credibility Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or related discipline) preferred Experience in business development or technical sales, ideally within MEICA, utilities, or engineering services Familiarity with CRM and project management tools (e.g., Salesforce, HubSpot, MS Project) If this is you, please apply today. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Application Engineer Power Generation Job Title: Application Engineer Power Generation Job reference Number: (phone number removed) Industry Sector: Generators, Petrol Generators, Industrial Generators, Gas Generators, Battery Storage Systems, Handling Equipment, Service & Parts, Battery Energy Storage, Rental Companies, Plant Hire, Light Towers, Resellers, Electrician, Electrical Installer, Electrical Technician, Electrical Engineer, Service Engineer, Maintenance Engineer, Installation Engineer, Application Engineer, Engineer Location: Rugby Area to be covered: National Remuneration: £45,000 - £50,000 Benefits: £600 - £700 car allowance, phone, laptop, pension, 25 days annual leave, death in service The role of the Application Engineer Power Generation will involve: Application Engineer role working with manufactured range of generators, from small mobile petrol generators up to large scale industrial diesel and gas stationary generators, light towers and battery storage systems Liaising with sales team, manufacturers and clients to determine right power equipment and design suitability Support the sales team by giving technical advice, training, and joining them on customer visits Continually learn and update your technical knowledge Internal reporting using CRM (salesforce) systems Possibility for the occasional overnight stay, project dependant The ideal applicant will be an Application Engineer Power Generation with: Must have hands on experience in Electrical Power generation Ideally from a service or installation background within commercial/industrial power generation Technically minded and competent in regards to electrical systems Full UK Drivers License Great communication Strong work ethic CRM/ IT Literate Can work under pressure Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and technical construction positions within Generators, Petrol Generators, Industrial Generators, Gas Generators, Battery Storage Systems, Handling Equipment, Service & Parts, Battery Energy Storage, Rental Companies, Plant Hire, Light Towers, Resellers, Electrician, Electrical Installer, Electrical Technician, Electrical Engineer, Service Engineer, Maintenance Engineer, Installation Engineer, Application Engineer, Engineer
19/11/2025
Full time
Application Engineer Power Generation Job Title: Application Engineer Power Generation Job reference Number: (phone number removed) Industry Sector: Generators, Petrol Generators, Industrial Generators, Gas Generators, Battery Storage Systems, Handling Equipment, Service & Parts, Battery Energy Storage, Rental Companies, Plant Hire, Light Towers, Resellers, Electrician, Electrical Installer, Electrical Technician, Electrical Engineer, Service Engineer, Maintenance Engineer, Installation Engineer, Application Engineer, Engineer Location: Rugby Area to be covered: National Remuneration: £45,000 - £50,000 Benefits: £600 - £700 car allowance, phone, laptop, pension, 25 days annual leave, death in service The role of the Application Engineer Power Generation will involve: Application Engineer role working with manufactured range of generators, from small mobile petrol generators up to large scale industrial diesel and gas stationary generators, light towers and battery storage systems Liaising with sales team, manufacturers and clients to determine right power equipment and design suitability Support the sales team by giving technical advice, training, and joining them on customer visits Continually learn and update your technical knowledge Internal reporting using CRM (salesforce) systems Possibility for the occasional overnight stay, project dependant The ideal applicant will be an Application Engineer Power Generation with: Must have hands on experience in Electrical Power generation Ideally from a service or installation background within commercial/industrial power generation Technically minded and competent in regards to electrical systems Full UK Drivers License Great communication Strong work ethic CRM/ IT Literate Can work under pressure Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and technical construction positions within Generators, Petrol Generators, Industrial Generators, Gas Generators, Battery Storage Systems, Handling Equipment, Service & Parts, Battery Energy Storage, Rental Companies, Plant Hire, Light Towers, Resellers, Electrician, Electrical Installer, Electrical Technician, Electrical Engineer, Service Engineer, Maintenance Engineer, Installation Engineer, Application Engineer, Engineer
Lead Solutions Architect (Salesforce) 800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
12/11/2025
Contractor
Lead Solutions Architect (Salesforce) 800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Role: Solutions Consultant Location: London, UK (Hybrid: 3 days onsite) Role Type: Contract My client, a global technology leader, is seeking a Solutions Consultant to support operational and strategic solution delivery across internal teams and external partners. This is a maternity cover role within a horizontal business function. Responsibilities Act as a partner to internal teams and external users to translate business needs into scalable solutions Manage stakeholder relationships and ensure high-quality delivery across the user/partner/client lifecycle Lead project planning, status reporting, issue tracking, and documentation Create and maintain repeatable solution content (e.g., best practices, tutorials, support materials) Identify inefficiencies and contribute to business efficiency plans (BEP) Collaborate cross-functionally to define long-term solution strategies and influence product direction Execute solutions aligned with business objectives and technical requirements Analyze trends in solution issues and work with engineering to mitigate future risks Participate in partner reviews and contribute to adoption and engagement strategies Support gap analysis using user feedback and metrics to inform solution development Required Skills Strong stakeholder management and interpersonal communication Experience in vendor management, operations management, project delivery, and process optimization Proficiency in Excel and ability to interpret data and metrics Consultative problem-solving and documentation skills Familiarity with systems thinking and cross-functional collaboration Nice to Have Experience in big tech, SaaS, or vendor operations Understanding of basic technical concepts (e.g., APIs, onboarding flows) Exposure to Salesforce or similar CRM platforms Ready to drive strategic solutions in a high-impact, cross-functional environment? We'd love to hear from you - apply now. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
11/11/2025
Contractor
Role: Solutions Consultant Location: London, UK (Hybrid: 3 days onsite) Role Type: Contract My client, a global technology leader, is seeking a Solutions Consultant to support operational and strategic solution delivery across internal teams and external partners. This is a maternity cover role within a horizontal business function. Responsibilities Act as a partner to internal teams and external users to translate business needs into scalable solutions Manage stakeholder relationships and ensure high-quality delivery across the user/partner/client lifecycle Lead project planning, status reporting, issue tracking, and documentation Create and maintain repeatable solution content (e.g., best practices, tutorials, support materials) Identify inefficiencies and contribute to business efficiency plans (BEP) Collaborate cross-functionally to define long-term solution strategies and influence product direction Execute solutions aligned with business objectives and technical requirements Analyze trends in solution issues and work with engineering to mitigate future risks Participate in partner reviews and contribute to adoption and engagement strategies Support gap analysis using user feedback and metrics to inform solution development Required Skills Strong stakeholder management and interpersonal communication Experience in vendor management, operations management, project delivery, and process optimization Proficiency in Excel and ability to interpret data and metrics Consultative problem-solving and documentation skills Familiarity with systems thinking and cross-functional collaboration Nice to Have Experience in big tech, SaaS, or vendor operations Understanding of basic technical concepts (e.g., APIs, onboarding flows) Exposure to Salesforce or similar CRM platforms Ready to drive strategic solutions in a high-impact, cross-functional environment? We'd love to hear from you - apply now. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: 400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
11/11/2025
Contractor
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: 400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
Engineering Business Development Manager (MEICA) Are you an ambitious Engineering Business Development Manager ready to take the lead in driving growth within the MEICA sector? If you're passionate about combining your engineering expertise with commercial strategy and relationship building, this could be the perfect next step for you. At Carrington West, we're working with a forward-thinking engineering organisation that's shaping the future of infrastructure and technical solutions. As their new Engineering Business Development Manager, you'll be the driving force behind securing new opportunities, developing key client relationships, and helping to deliver innovative engineering projects that make a real impact. You'll join a company renowned for its technical excellence, collaborative culture, and commitment to professional growth. With a strong reputation across multiple engineering disciplines, you'll be supported by expert teams who share your passion for delivering results that exceed client expectations. What you'll be doing As the Engineering Business Development Manager (MEICA), you will: Identify and develop new business opportunities across the MEICA sector through market research, networking, and strategic outreach. Manage and grow a pipeline of clients and projects, ensuring alignment with business goals. Lead sales activities, from generating leads and delivering technical presentations to negotiating contracts and securing deals. Build and maintain strong client relationships to ensure long-term partnerships and repeat business. Collaborate with project, engineering, and marketing teams to ensure smooth project delivery and client satisfaction. Monitor market trends, competitor activity, and technological developments to inform strategic decisions. Provide regular performance updates and contribute to shaping the company's wider growth strategy. What you'll bring To succeed as Engineering Business Development Manager, you'll need: 5+ years' experience in business development or technical sales within an engineering or MEICA environment. A proven ability to generate revenue and close complex, high-value deals. Strong communication and negotiation skills with a confident, professional approach. The ability to interpret and communicate technical information to a variety of stakeholders. Experience using CRM systems (Salesforce, HubSpot or similar). A self-driven attitude with a focus on delivering results in a fast-paced setting. What's in it for you Competitive salary and a rewarding performance-related bonus structure. Remote working for improved work-life balance. Ongoing professional development and clear career progression opportunities. The chance to work with a dynamic, supportive, and highly skilled engineering team. Exposure to high-profile projects across diverse industries. Your next step If you're ready to take ownership of your career and play a key role in the continued success of an industry leader, we'd love to hear from you. Apply today to become the next Engineering Business Development Manager (MEICA) and help shape the future of engineering innovation.
10/11/2025
Full time
Engineering Business Development Manager (MEICA) Are you an ambitious Engineering Business Development Manager ready to take the lead in driving growth within the MEICA sector? If you're passionate about combining your engineering expertise with commercial strategy and relationship building, this could be the perfect next step for you. At Carrington West, we're working with a forward-thinking engineering organisation that's shaping the future of infrastructure and technical solutions. As their new Engineering Business Development Manager, you'll be the driving force behind securing new opportunities, developing key client relationships, and helping to deliver innovative engineering projects that make a real impact. You'll join a company renowned for its technical excellence, collaborative culture, and commitment to professional growth. With a strong reputation across multiple engineering disciplines, you'll be supported by expert teams who share your passion for delivering results that exceed client expectations. What you'll be doing As the Engineering Business Development Manager (MEICA), you will: Identify and develop new business opportunities across the MEICA sector through market research, networking, and strategic outreach. Manage and grow a pipeline of clients and projects, ensuring alignment with business goals. Lead sales activities, from generating leads and delivering technical presentations to negotiating contracts and securing deals. Build and maintain strong client relationships to ensure long-term partnerships and repeat business. Collaborate with project, engineering, and marketing teams to ensure smooth project delivery and client satisfaction. Monitor market trends, competitor activity, and technological developments to inform strategic decisions. Provide regular performance updates and contribute to shaping the company's wider growth strategy. What you'll bring To succeed as Engineering Business Development Manager, you'll need: 5+ years' experience in business development or technical sales within an engineering or MEICA environment. A proven ability to generate revenue and close complex, high-value deals. Strong communication and negotiation skills with a confident, professional approach. The ability to interpret and communicate technical information to a variety of stakeholders. Experience using CRM systems (Salesforce, HubSpot or similar). A self-driven attitude with a focus on delivering results in a fast-paced setting. What's in it for you Competitive salary and a rewarding performance-related bonus structure. Remote working for improved work-life balance. Ongoing professional development and clear career progression opportunities. The chance to work with a dynamic, supportive, and highly skilled engineering team. Exposure to high-profile projects across diverse industries. Your next step If you're ready to take ownership of your career and play a key role in the continued success of an industry leader, we'd love to hear from you. Apply today to become the next Engineering Business Development Manager (MEICA) and help shape the future of engineering innovation.
Robert Half is partnering with a great non for profit organisation to recruit a London-based IT Project Manager on an initial 12 month project. Role: The project manager will be required to lead end-to-end delivery of IT infrastructure and digital transformation projects, including: Migration from existing intranet to Microsoft SharePoint Online (Phase 1). Migration of on-premise file services to SharePoint/OneDrive (Phase 2). Migration of on-premise servers to Azure Cloud Infrastructure , including hybrid configuration and AD Connect. Implementation of a new cloud-based telephone system , ensuring business continuity. Coordination of external developers for Salesforce CRM enhancements across two departments. Create and manage project plans, budgets, time lines, and deliverable. Apply PRINCE2, PMP, Agile, or similar methodologies to structure and execute projects. Conduct risk management, issue resolution, and compliance oversight (ISO27001, GDPR). Perform post-implementation reviews to ensure stability, performance, and optimisation. Act as the primary liaison between technical teams, business stakeholders, and suppliers. Experience: Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Professional certifications: PRINCE2, PMP, AgilePM, Scrum Master, ITIL, MSP . 5+ years of IT project management, with a strong focus on cloud migration Proven track record of delivering multi-phased Microsoft 365 and Azure projects . Demonstrated success in SharePoint intranet and file migration . Experience in vendor selection, contract negotiation, and change management. Background in leading IT transformation projects within a complex, multi-site organisation. Strong stakeholder engagement and communication skills (technical & non-technical). Ability to manage multiple priorities and deliver under pressure. Overview: Initial 12-Month Contract Not-for-Profit Organisation Initially on-site in Southeast London, with transition to hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
03/10/2025
Full time
Robert Half is partnering with a great non for profit organisation to recruit a London-based IT Project Manager on an initial 12 month project. Role: The project manager will be required to lead end-to-end delivery of IT infrastructure and digital transformation projects, including: Migration from existing intranet to Microsoft SharePoint Online (Phase 1). Migration of on-premise file services to SharePoint/OneDrive (Phase 2). Migration of on-premise servers to Azure Cloud Infrastructure , including hybrid configuration and AD Connect. Implementation of a new cloud-based telephone system , ensuring business continuity. Coordination of external developers for Salesforce CRM enhancements across two departments. Create and manage project plans, budgets, time lines, and deliverable. Apply PRINCE2, PMP, Agile, or similar methodologies to structure and execute projects. Conduct risk management, issue resolution, and compliance oversight (ISO27001, GDPR). Perform post-implementation reviews to ensure stability, performance, and optimisation. Act as the primary liaison between technical teams, business stakeholders, and suppliers. Experience: Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Professional certifications: PRINCE2, PMP, AgilePM, Scrum Master, ITIL, MSP . 5+ years of IT project management, with a strong focus on cloud migration Proven track record of delivering multi-phased Microsoft 365 and Azure projects . Demonstrated success in SharePoint intranet and file migration . Experience in vendor selection, contract negotiation, and change management. Background in leading IT transformation projects within a complex, multi-site organisation. Strong stakeholder engagement and communication skills (technical & non-technical). Ability to manage multiple priorities and deliver under pressure. Overview: Initial 12-Month Contract Not-for-Profit Organisation Initially on-site in Southeast London, with transition to hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Security Engineer (Salesforce) Permanent Hybrid - 3 days p/w on-site Leeds area (Hands on recent career experience of Salesforce / Salesforce Industries / Vlocity is essential) FPSG have a fantastic opportunity to join a large-scale digital transformation programme aimed at uniting multiple internal business units under a new, secure, cloud-native digital platform. Ideal for a hands-on Security Engineer who enjoys embedding security into the development lifecycle and working with modern tooling and cloud environments. .Net Azure exposure desired, Salesforce Industries / Vlocity experience is essential. The successful Security Engineer's responsibilities will include: Analysing new feature code to identify and mitigate security risks Collaborating with development teams to implement secure coding practices and remediation strategies Driving improvements in security maturity frameworks such as DSOMM, including hands-on delivery (code, configuration, documentation, tooling) Designing, building, operate, monitoring secure solutions across complex platforms Ensuring internal and industry security standards (e.g. OWASP CI/CD, SAMM) are adhered to across systems Managing and improving cloud security posture (Azure Defender, Prisma Cloud etc) Implementing and optimising observability platforms for holistic system monitoring Supporting and securing software delivery lifecycle, from development to deployment and ongoing operations The successful Security Engineer's essential skills will include: Demonstrated experience in software security within cloud-first or hybrid environments (Azure preferred) A deep understanding of the Salesforce Industries aka Vlocity, with experience supporting secure integration and development Strong knowledge of networking protocols (e.g. TCP/IP, UDP, HTTP/3) and cloud network architecture (VPNs, subnets, zones) Experience with API security and integration-related platforms such as Auth0 or API Gateways Proficiency with security tools including SAST (e.g. Snyk, Checkmarx), SCA, and DAST (e.g. OpenZAP, Qualys DAST) Ability to manage secure operations of large-scale software estates, including deployment pipelines, rollback strategies, and uptime monitoring Practical experience building automated security test suites into CI/CD workflows Familiarity with security frameworks such as DSOMM, OWASP, and SAMM Suitability: This role is a technical hands-on security engineering role, it is NOT GRC focused. It would be well-suited to experienced Security Engineers or Developers with a strong security focus and interest in building secure, scalable systems in the cloud and alongside Salesforce Industries / Vlocity. Note: Demonstrable experience of Security Engineering in, on and around the Salesforce Industries / Vlocity is critical. Note: On-site attendance 3 days a week is required Note: Embedding security in the code development lifecycle is required Location: Candidates can be based (3 days a week) from multiple UK locations, Leeds, Bristol, Tunbridge Wells, Manchester, Leicester, Redhill Reward This is a great opportunity to work on a high-impact transformation within a dynamic and technology-focused environment. In addition to a hybrid working model, the role offers a competitive benefits package: Competitive annual salary (based on experience) + Annual performance-based bonus + Generous pension scheme + Life Assurance + Generous annual leave with buy/sell options + Private healthcare + Extensive Wellbeing services and employee discounts Key Technical Terms Security Engineering, Cybersecurity Engineer, Security Developer, Information Security Specialist, Salesforce, Salesforce Industries, Vlocity, Azure, OWASP CI/CD, DSOMM, SAMM, Cloud Security Posture Management, Prisma Cloud, Azure Defender, Snyk, Checkmarx, OpenZAP, Qualys, DAST, SAST, CI/CD, Infrastructure Security, Auth0, Secure APIs, Networking Protocols, DevSecOps, Secure Development, CRM Security Next Steps Please click "Apply now" and submit your up-to-date CV, including your notice period and salary expectations. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
02/10/2025
Full time
Security Engineer (Salesforce) Permanent Hybrid - 3 days p/w on-site Leeds area (Hands on recent career experience of Salesforce / Salesforce Industries / Vlocity is essential) FPSG have a fantastic opportunity to join a large-scale digital transformation programme aimed at uniting multiple internal business units under a new, secure, cloud-native digital platform. Ideal for a hands-on Security Engineer who enjoys embedding security into the development lifecycle and working with modern tooling and cloud environments. .Net Azure exposure desired, Salesforce Industries / Vlocity experience is essential. The successful Security Engineer's responsibilities will include: Analysing new feature code to identify and mitigate security risks Collaborating with development teams to implement secure coding practices and remediation strategies Driving improvements in security maturity frameworks such as DSOMM, including hands-on delivery (code, configuration, documentation, tooling) Designing, building, operate, monitoring secure solutions across complex platforms Ensuring internal and industry security standards (e.g. OWASP CI/CD, SAMM) are adhered to across systems Managing and improving cloud security posture (Azure Defender, Prisma Cloud etc) Implementing and optimising observability platforms for holistic system monitoring Supporting and securing software delivery lifecycle, from development to deployment and ongoing operations The successful Security Engineer's essential skills will include: Demonstrated experience in software security within cloud-first or hybrid environments (Azure preferred) A deep understanding of the Salesforce Industries aka Vlocity, with experience supporting secure integration and development Strong knowledge of networking protocols (e.g. TCP/IP, UDP, HTTP/3) and cloud network architecture (VPNs, subnets, zones) Experience with API security and integration-related platforms such as Auth0 or API Gateways Proficiency with security tools including SAST (e.g. Snyk, Checkmarx), SCA, and DAST (e.g. OpenZAP, Qualys DAST) Ability to manage secure operations of large-scale software estates, including deployment pipelines, rollback strategies, and uptime monitoring Practical experience building automated security test suites into CI/CD workflows Familiarity with security frameworks such as DSOMM, OWASP, and SAMM Suitability: This role is a technical hands-on security engineering role, it is NOT GRC focused. It would be well-suited to experienced Security Engineers or Developers with a strong security focus and interest in building secure, scalable systems in the cloud and alongside Salesforce Industries / Vlocity. Note: Demonstrable experience of Security Engineering in, on and around the Salesforce Industries / Vlocity is critical. Note: On-site attendance 3 days a week is required Note: Embedding security in the code development lifecycle is required Location: Candidates can be based (3 days a week) from multiple UK locations, Leeds, Bristol, Tunbridge Wells, Manchester, Leicester, Redhill Reward This is a great opportunity to work on a high-impact transformation within a dynamic and technology-focused environment. In addition to a hybrid working model, the role offers a competitive benefits package: Competitive annual salary (based on experience) + Annual performance-based bonus + Generous pension scheme + Life Assurance + Generous annual leave with buy/sell options + Private healthcare + Extensive Wellbeing services and employee discounts Key Technical Terms Security Engineering, Cybersecurity Engineer, Security Developer, Information Security Specialist, Salesforce, Salesforce Industries, Vlocity, Azure, OWASP CI/CD, DSOMM, SAMM, Cloud Security Posture Management, Prisma Cloud, Azure Defender, Snyk, Checkmarx, OpenZAP, Qualys, DAST, SAST, CI/CD, Infrastructure Security, Auth0, Secure APIs, Networking Protocols, DevSecOps, Secure Development, CRM Security Next Steps Please click "Apply now" and submit your up-to-date CV, including your notice period and salary expectations. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
