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operations analyst
Pense Ltd
Web Developer (.NET)
Pense Ltd
Role and Responsibilities This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing. You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.” You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements. The job role will consist of the below responsibilities: Development CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C# Modernisation: Incremental modernisation of legacy applications using strangler pattern Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights) Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required Testing: Conduct thorough testing and peer review of work items Data Analysis (SQL Server/TSQL) Write performance conscious, SARGable queries and implement appropriate indexing Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB Technical Documentation Produce documentation for requirement gathering, code architecture and training guides Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls) Support Triage and resolve support tickets relating to in-house applications from employees Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues Requirement Gathering: Communicate with stakeholders to establish clear problem statements and requirements Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes Accountability and Working Relationships Part of a small, highly motivated and productive development team Partners closely with CTO (hands on) Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions Accountable for delivering projects on time and to specification Working Environment and Hours: Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred) Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones Benefits Competitive salary (dependent on experience) 24 days annual leave (plus bank holidays) Pension scheme Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business Big opportunity to learn new emerging technologies (particularly AI), while at work Skills – Essential C# .NET (6+): Dependency Injection, Web API Working knowledge and experience of legacy .NET Framework 4.x and WebForms Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset TypeScript/React: Component reusability, state management Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management Skills – Desirable Firebase: authentication, hosting, functions, Firestore React Native and building mobile apps Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows) Experience migrating legacy codebases to modern architecture Using Entra ID for authentication (OAuth2 Flow) Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones Twilio API Industry knowledge of Financial services particularly retirement and custodial platforms Knowledge and experience working with the Seccl API Development Path Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day. Job Type: Full-time Benefits:   Company events Company pension Free parking On-site parking   Ability to commute/relocate:   Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)   Work Location: In person
12/11/2025
Full time
Role and Responsibilities This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing. You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.” You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements. The job role will consist of the below responsibilities: Development CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C# Modernisation: Incremental modernisation of legacy applications using strangler pattern Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights) Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required Testing: Conduct thorough testing and peer review of work items Data Analysis (SQL Server/TSQL) Write performance conscious, SARGable queries and implement appropriate indexing Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB Technical Documentation Produce documentation for requirement gathering, code architecture and training guides Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls) Support Triage and resolve support tickets relating to in-house applications from employees Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues Requirement Gathering: Communicate with stakeholders to establish clear problem statements and requirements Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes Accountability and Working Relationships Part of a small, highly motivated and productive development team Partners closely with CTO (hands on) Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions Accountable for delivering projects on time and to specification Working Environment and Hours: Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred) Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones Benefits Competitive salary (dependent on experience) 24 days annual leave (plus bank holidays) Pension scheme Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business Big opportunity to learn new emerging technologies (particularly AI), while at work Skills – Essential C# .NET (6+): Dependency Injection, Web API Working knowledge and experience of legacy .NET Framework 4.x and WebForms Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset TypeScript/React: Component reusability, state management Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management Skills – Desirable Firebase: authentication, hosting, functions, Firestore React Native and building mobile apps Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows) Experience migrating legacy codebases to modern architecture Using Entra ID for authentication (OAuth2 Flow) Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones Twilio API Industry knowledge of Financial services particularly retirement and custodial platforms Knowledge and experience working with the Seccl API Development Path Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day. Job Type: Full-time Benefits:   Company events Company pension Free parking On-site parking   Ability to commute/relocate:   Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)   Work Location: In person
The Royal Household
Technical Business Analyst
The Royal Household London
Elevate your tech career with purpose, impact, and opportunity. If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation.  At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters. Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future. As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals. Key Responsibilities: Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices. Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively. Formulate operational support models, delivering the requisite knowledge transfer and solution documentation. Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this. Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements. Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.   Essential Criteria: You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level. You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills. Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions. You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance. Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.   What we offer: We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts. Find out more about the full range of benefits available to our employees  here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity. If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation.  At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters. Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future. As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals. Key Responsibilities: Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices. Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively. Formulate operational support models, delivering the requisite knowledge transfer and solution documentation. Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this. Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements. Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.   Essential Criteria: You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level. You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills. Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions. You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance. Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.   What we offer: We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts. Find out more about the full range of benefits available to our employees  here.
Acorn Insurance and Financial Services Limited
Senior Information Security Analyst
Acorn Insurance and Financial Services Limited Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.   Job Title:  Senior Information Security Analyst (12 month FTC) Location:  Liverpool City Centre, Hybrid working available Working Hours:  Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM Salary:  £50,000 - £60,000 pa (DOE).   What you will be doing: Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion. Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards. Lead third party risk management processes. Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations. Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities. Lead on security architecture reviews for new systems and services. Evaluate technical security controls and recommending improvements. Support the implementation of security tools and technologies. Provide oversight of the security incident management process. Provide security metrics for interested parties at all levels. Lead the security awareness programme to promote a culture of security within all levels of the Group. Provide support for internal and external security audits. Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required. Provide subject matter expertise liaising across all business functions.   What we look for: Minimum 5 years' experience in information security roles. Strong leadership and mentorship abilities with a strategic mindset. Experience with risk assessment methodologies. Excellent analytical and problem-solving skills with attention to detail. Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders. Ability to manage risk and compliance projects and drive security initiatives. Knowledge of information security frameworks such as ISO 27001 or NIST. Knowledge of vulnerability management processes.   About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.  Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.  Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner  Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.   Reward, Recognition and Culture :  Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!    All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.   Job Title:  Senior Information Security Analyst (12 month FTC) Location:  Liverpool City Centre, Hybrid working available Working Hours:  Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM Salary:  £50,000 - £60,000 pa (DOE).   What you will be doing: Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion. Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards. Lead third party risk management processes. Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations. Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities. Lead on security architecture reviews for new systems and services. Evaluate technical security controls and recommending improvements. Support the implementation of security tools and technologies. Provide oversight of the security incident management process. Provide security metrics for interested parties at all levels. Lead the security awareness programme to promote a culture of security within all levels of the Group. Provide support for internal and external security audits. Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required. Provide subject matter expertise liaising across all business functions.   What we look for: Minimum 5 years' experience in information security roles. Strong leadership and mentorship abilities with a strategic mindset. Experience with risk assessment methodologies. Excellent analytical and problem-solving skills with attention to detail. Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders. Ability to manage risk and compliance projects and drive security initiatives. Knowledge of information security frameworks such as ISO 27001 or NIST. Knowledge of vulnerability management processes.   About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.  Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.  Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner  Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.   Reward, Recognition and Culture :  Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!    All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
The Chartered Institute of Arbitrators
Database Administrator
The Chartered Institute of Arbitrators Holborn, London, UK
Position Overview We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce. The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).   Key Responsibilities   Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Ensure databases are properly structured, maintained, and upgraded as needed. Define, implement, and manage seamless data integration across various platforms and applications. Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches. Develop and manage backup and recovery plans to safeguard data integrity and availability. Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations. Management and training of junior staff and data teams. Oversee data cleansing operations to ensure data is accurate and free from inconsistencies. Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs. Monitor and optimise database performance to ensure efficient data retrieval and storage. Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity. Ensuring that the right data is available to the right people at the right time. Assisting teams in analysing data to support business decisions. Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements. Create and maintain comprehensive documentation of configurations, processes, and procedures. Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.   Experience, Knowledge and Skills   Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience as a Database Administrator or Data Analyst. Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. High level of skills in Power BI to include Dashboards and Executive reporting. Strong knowledge of SQL and database management systems. Experience with database performance tuning and optimisation. Experience in implementing data security best practices. Excellent problem-solving abilities. Experience managing data cleansing exercises. Experience managing and mentoring staff. Strong communication and collaboration skills. Detail-oriented with a focus on accuracy and quality. Ability to work well alone and as part of a team. Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation   What's in it for you?   Contract: Permanent Salary: £50,000 per annum Annual leave: 25 days per annum plus UK bank holidays Sick pay: Enhanced company scheme subject to terms and conditions Life assurance: Company life assurance scheme (4 x annual salary) Pension: Generous Pension Scheme (from day 1 of joining) Check out the full range of benefits on offer on our careers site   Application Notes:   A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site. The deadline for applications is 23:59 hours by Sunday 10 November 2024. Interviews are scheduled to take place from the week commencing 18 November 2024. Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
28/10/2024
Full time
Position Overview We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce. The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).   Key Responsibilities   Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Ensure databases are properly structured, maintained, and upgraded as needed. Define, implement, and manage seamless data integration across various platforms and applications. Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches. Develop and manage backup and recovery plans to safeguard data integrity and availability. Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations. Management and training of junior staff and data teams. Oversee data cleansing operations to ensure data is accurate and free from inconsistencies. Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs. Monitor and optimise database performance to ensure efficient data retrieval and storage. Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity. Ensuring that the right data is available to the right people at the right time. Assisting teams in analysing data to support business decisions. Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements. Create and maintain comprehensive documentation of configurations, processes, and procedures. Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.   Experience, Knowledge and Skills   Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience as a Database Administrator or Data Analyst. Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. High level of skills in Power BI to include Dashboards and Executive reporting. Strong knowledge of SQL and database management systems. Experience with database performance tuning and optimisation. Experience in implementing data security best practices. Excellent problem-solving abilities. Experience managing data cleansing exercises. Experience managing and mentoring staff. Strong communication and collaboration skills. Detail-oriented with a focus on accuracy and quality. Ability to work well alone and as part of a team. Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation   What's in it for you?   Contract: Permanent Salary: £50,000 per annum Annual leave: 25 days per annum plus UK bank holidays Sick pay: Enhanced company scheme subject to terms and conditions Life assurance: Company life assurance scheme (4 x annual salary) Pension: Generous Pension Scheme (from day 1 of joining) Check out the full range of benefits on offer on our careers site   Application Notes:   A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site. The deadline for applications is 23:59 hours by Sunday 10 November 2024. Interviews are scheduled to take place from the week commencing 18 November 2024. Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
Technical Consultant
PHOENIX SOFTWARE LIMITED York, Yorkshire
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
07/12/2025
Full time
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
Accenture
Cloud DevOps Engineer, Sr Analyst
Accenture
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their
07/12/2025
Full time
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their
Accenture
Infrastructure Automation Engineer, Specialist
Accenture
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: London with occasional travelling to Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
07/12/2025
Full time
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: London with occasional travelling to Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
Crimson
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid
Crimson
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid working Salary up to £65,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy JBRP1_UKTJ
06/12/2025
Full time
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid working Salary up to £65,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy JBRP1_UKTJ
Gray Global Placements
Head of Product Operations and Support
Gray Global Placements
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Crimson
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid
Crimson Burton-on-trent, Staffordshire
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid workingSalary up to £65,000Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity.Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
06/12/2025
Full time
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid workingSalary up to £65,000Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity.Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
Sanderson
Business Analyst
Sanderson Edinburgh, Midlothian
Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As a Business Analyst working within the Data office, you will provide business analysis services to a variety of data focussed business projects. You will be involved in supporting the 'as-is' and 'to-be' processes and programs as the office grows. This will involve all aspects of the Data office initially, from technical change projects through to governance and data management initiatives.You will facilitate workshops and change initiatives, analyse business requirements, assess the impact of change, investigate options, develop and recommend potential solutions to support the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest-free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you'll be doing: Identify business requirements for change through consultation with business stakeholders. Analyse existing business operations to produce As-Is process models. Collaborate with business stakeholders to assess the impact of change and produce To-Be process models. Apply analytical methods and techniques to assess and validate business solution options. Interpret legislative and regulatory requirements and/or changes to assess the impact on business processes and system solutions. Contribute to impact assessments and cost benefit analysis to inform project and/or business decisions. Partner with stakeholders and external vendors to gather technical and data related requirements, aligning solutions to business goals. Facilitate programs by documenting and clarifying requirements as well as providing flow mapping. Translate business needs into technical specifications. Support prioritisation of technical backlogs related to Data initiatives to meet business goals. What we're looking for: Proven previous experience within a technical Business Analysis position. Proficient in use of MS Office applications. Strong interpersonal skills and confident communicating on 121 basis and with groups of stakeholders in workshops/meetings. Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels. Strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Understands financial considerations and potential financial impacts of requirements and solutions options. Understanding of agile principles and frameworks. Experience of working in either Tech & change or data. A systematic, disciplined and analytical approach to problem solving. Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio (desirable). If you need any help or adjustments during the recruitment process, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!
05/12/2025
Full time
Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As a Business Analyst working within the Data office, you will provide business analysis services to a variety of data focussed business projects. You will be involved in supporting the 'as-is' and 'to-be' processes and programs as the office grows. This will involve all aspects of the Data office initially, from technical change projects through to governance and data management initiatives.You will facilitate workshops and change initiatives, analyse business requirements, assess the impact of change, investigate options, develop and recommend potential solutions to support the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest-free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you'll be doing: Identify business requirements for change through consultation with business stakeholders. Analyse existing business operations to produce As-Is process models. Collaborate with business stakeholders to assess the impact of change and produce To-Be process models. Apply analytical methods and techniques to assess and validate business solution options. Interpret legislative and regulatory requirements and/or changes to assess the impact on business processes and system solutions. Contribute to impact assessments and cost benefit analysis to inform project and/or business decisions. Partner with stakeholders and external vendors to gather technical and data related requirements, aligning solutions to business goals. Facilitate programs by documenting and clarifying requirements as well as providing flow mapping. Translate business needs into technical specifications. Support prioritisation of technical backlogs related to Data initiatives to meet business goals. What we're looking for: Proven previous experience within a technical Business Analysis position. Proficient in use of MS Office applications. Strong interpersonal skills and confident communicating on 121 basis and with groups of stakeholders in workshops/meetings. Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels. Strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Understands financial considerations and potential financial impacts of requirements and solutions options. Understanding of agile principles and frameworks. Experience of working in either Tech & change or data. A systematic, disciplined and analytical approach to problem solving. Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio (desirable). If you need any help or adjustments during the recruitment process, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!
ARC IT Recruitment
Senior Business Analyst
ARC IT Recruitment
Senior Business Analyst, Salesforce Implementation Project 6-month contract, London (4 days), circa £500/day Senior Business Analyst is required well-established organisation with operations across the UK and Europe. Backed by leading investors, the company focuses on delivering high-quality services to a diverse client base, emphasizing innovation, efficiency, and sustainable practices. They need an experience Senior BA with expertise in Salesforce . Role Overview The Senior Business Analyst will support a key business project by implementing technology to enhance service offerings. You will collaborate with technology teams, stakeholders, and delivery groups to gather requirements, analyze processes, and provide documented insights for system enhancements across the full lifecycle. Key Responsibilities Lead requirements gathering sessions and map current/future processes. Analyze impacts and document insights for cross-functional technology changes. Create standardized requirements, User Stories, and functional designs. Develop solutions, define success criteria, and assist with QA testing. Deliver status reports and assess system impacts. Requirements 5+ years as a Senior Business Analyst in complex technology environments. Experience with systems development and integration projects. Track record of producing high-quality documentation for multi-disciplinary teams. Ability to translate non-technical requirements into actionable insights. Salesforce , SAP, DevOps, and Microsoft Azure. Key Skills & Behaviors Strong in requirements gathering, analysis, and stakeholder engagement. Detail-oriented, analytical, and resilient under pressure. Confident in facilitating sessions; excellent communication and multitasking abilities. Collaborative, adaptable, with effective planning skills. To apply, submit your CV and cover letter or contact me directly for more details. Confidentiality assured.
05/12/2025
Contractor
Senior Business Analyst, Salesforce Implementation Project 6-month contract, London (4 days), circa £500/day Senior Business Analyst is required well-established organisation with operations across the UK and Europe. Backed by leading investors, the company focuses on delivering high-quality services to a diverse client base, emphasizing innovation, efficiency, and sustainable practices. They need an experience Senior BA with expertise in Salesforce . Role Overview The Senior Business Analyst will support a key business project by implementing technology to enhance service offerings. You will collaborate with technology teams, stakeholders, and delivery groups to gather requirements, analyze processes, and provide documented insights for system enhancements across the full lifecycle. Key Responsibilities Lead requirements gathering sessions and map current/future processes. Analyze impacts and document insights for cross-functional technology changes. Create standardized requirements, User Stories, and functional designs. Develop solutions, define success criteria, and assist with QA testing. Deliver status reports and assess system impacts. Requirements 5+ years as a Senior Business Analyst in complex technology environments. Experience with systems development and integration projects. Track record of producing high-quality documentation for multi-disciplinary teams. Ability to translate non-technical requirements into actionable insights. Salesforce , SAP, DevOps, and Microsoft Azure. Key Skills & Behaviors Strong in requirements gathering, analysis, and stakeholder engagement. Detail-oriented, analytical, and resilient under pressure. Confident in facilitating sessions; excellent communication and multitasking abilities. Collaborative, adaptable, with effective planning skills. To apply, submit your CV and cover letter or contact me directly for more details. Confidentiality assured.
Sanderson
Business Analyst
Sanderson Peterborough, Cambridgeshire
Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As a Business Analyst working within the Data office, you will provide business analysis services to a variety of data focussed business projects. You will be involved in supporting the 'as-is' and 'to-be' processes and programs as the office grows. This will involve all aspects of the Data office initially, from technical change projects through to governance and data management initiatives.You will facilitate workshops and change initiatives, analyse business requirements, assess the impact of change, investigate options, develop and recommend potential solutions to support the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest-free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you'll be doing: Identify business requirements for change through consultation with business stakeholders. Analyse existing business operations to produce As-Is process models. Collaborate with business stakeholders to assess the impact of change and produce To-Be process models. Apply analytical methods and techniques to assess and validate business solution options. Interpret legislative and regulatory requirements and/or changes to assess the impact on business processes and system solutions. Contribute to impact assessments and cost benefit analysis to inform project and/or business decisions. Partner with stakeholders and external vendors to gather technical and data related requirements, aligning solutions to business goals. Facilitate programs by documenting and clarifying requirements as well as providing flow mapping. Translate business needs into technical specifications. Support prioritisation of technical backlogs related to Data initiatives to meet business goals. What we're looking for: Proven previous experience within a technical Business Analysis position. Proficient in use of MS Office applications. Strong interpersonal skills and confident communicating on 121 basis and with groups of stakeholders in workshops/meetings. Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels. Strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Understands financial considerations and potential financial impacts of requirements and solutions options. Understanding of agile principles and frameworks. Experience of working in either Tech & change or data. A systematic, disciplined and analytical approach to problem solving. Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio (desirable). If you need any help or adjustments during the recruitment process, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!
05/12/2025
Full time
Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As a Business Analyst working within the Data office, you will provide business analysis services to a variety of data focussed business projects. You will be involved in supporting the 'as-is' and 'to-be' processes and programs as the office grows. This will involve all aspects of the Data office initially, from technical change projects through to governance and data management initiatives.You will facilitate workshops and change initiatives, analyse business requirements, assess the impact of change, investigate options, develop and recommend potential solutions to support the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest-free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you'll be doing: Identify business requirements for change through consultation with business stakeholders. Analyse existing business operations to produce As-Is process models. Collaborate with business stakeholders to assess the impact of change and produce To-Be process models. Apply analytical methods and techniques to assess and validate business solution options. Interpret legislative and regulatory requirements and/or changes to assess the impact on business processes and system solutions. Contribute to impact assessments and cost benefit analysis to inform project and/or business decisions. Partner with stakeholders and external vendors to gather technical and data related requirements, aligning solutions to business goals. Facilitate programs by documenting and clarifying requirements as well as providing flow mapping. Translate business needs into technical specifications. Support prioritisation of technical backlogs related to Data initiatives to meet business goals. What we're looking for: Proven previous experience within a technical Business Analysis position. Proficient in use of MS Office applications. Strong interpersonal skills and confident communicating on 121 basis and with groups of stakeholders in workshops/meetings. Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels. Strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Understands financial considerations and potential financial impacts of requirements and solutions options. Understanding of agile principles and frameworks. Experience of working in either Tech & change or data. A systematic, disciplined and analytical approach to problem solving. Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio (desirable). If you need any help or adjustments during the recruitment process, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!
Accenture
Network Infrastructure Specialist
Accenture
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
05/12/2025
Full time
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
CEF - City Electrical Factors - IT
IT Service Desk Team Lead
CEF - City Electrical Factors - IT Durham, County Durham
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
05/12/2025
Full time
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
Foresters Financial
1st Line Support Analyst
Foresters Financial Bromley, Kent
1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
05/12/2025
Full time
1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Gregory Distribution Ltd
IT Business Systems Analyst
Gregory Distribution Ltd Cullompton, Devon
IT Business Systems Analyst Location: Cullompton Job Description: Join our dynamic Technology team as an IT Business Systems Analyst , where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact across our business, helping teams work smarter and deliver exceptional service to our customers. Key Responsibilities: Championing Business-Critical Systems: Configure, maintain, and support essential line-of-business systems that power our operations and enable us to deliver cutting-edge logistics solutions. Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes - whether part of strategic projects or continuous improvement initiatives. Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business. Modernising Operations: Migrate legacy systems and outdated processes to our group-standard platforms, unlocking efficiency and future-readiness. Optimising for Impact: Continuously refine system configurations and processes to ensure they're fully aligned with business needs and delivering maximum value. Collaborating with Key Partners: Build strong relationships with external system vendors to support solution delivery and resolve escalated issues swiftly. Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people. Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation. Leading Quality Assurance : Define testing requirements, write scripts, and coordinate testing to ensure smooth and successful system changes and implementations. Creating Clarity and Confidence : Maintain clear and up-to-date documentation, including process flows, training materials, and support guides. Shaping the Future: Contribute to the roadmap for system enhancements, helping to steer the evolution of our technology landscape. Supporting Smooth Transitions: Provide hands-on support during system changes and implementations, ensuring a smooth transition to business-as-usual operations. Required Experience: Minimum of 2 years' experience of configuring IT applications - ideally logistics / ERP / TMS / WMS / Finance or HR systems - but other equivalent systems experience will be considered. Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution Ltd? Competitive Salary : £38,000pa - £42,000pa (Including on call pay), Depending on experience! Hours: 08:30-17:00, with Monday to Friday (Including 3 days per week based in Cullompton) Flexibility required around project go-lives and system maintenance. Training : Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme , Retail discounts with Circular Benefits , Retail Trust Wellbeing Support , and more. Career Growth : Explore opportunities for professional development within our expanding business. Company Benefits : Excellent holiday allowance. Life assurance, pension, and sickness scheme . Extras : Christmas Savings Club , Black Circle Tyre Discount , Cycle To Work Scheme , Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program. Team Environment: Be part of a strong culture of teamwork and collaboration.
05/12/2025
Full time
IT Business Systems Analyst Location: Cullompton Job Description: Join our dynamic Technology team as an IT Business Systems Analyst , where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact across our business, helping teams work smarter and deliver exceptional service to our customers. Key Responsibilities: Championing Business-Critical Systems: Configure, maintain, and support essential line-of-business systems that power our operations and enable us to deliver cutting-edge logistics solutions. Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes - whether part of strategic projects or continuous improvement initiatives. Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business. Modernising Operations: Migrate legacy systems and outdated processes to our group-standard platforms, unlocking efficiency and future-readiness. Optimising for Impact: Continuously refine system configurations and processes to ensure they're fully aligned with business needs and delivering maximum value. Collaborating with Key Partners: Build strong relationships with external system vendors to support solution delivery and resolve escalated issues swiftly. Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people. Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation. Leading Quality Assurance : Define testing requirements, write scripts, and coordinate testing to ensure smooth and successful system changes and implementations. Creating Clarity and Confidence : Maintain clear and up-to-date documentation, including process flows, training materials, and support guides. Shaping the Future: Contribute to the roadmap for system enhancements, helping to steer the evolution of our technology landscape. Supporting Smooth Transitions: Provide hands-on support during system changes and implementations, ensuring a smooth transition to business-as-usual operations. Required Experience: Minimum of 2 years' experience of configuring IT applications - ideally logistics / ERP / TMS / WMS / Finance or HR systems - but other equivalent systems experience will be considered. Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution Ltd? Competitive Salary : £38,000pa - £42,000pa (Including on call pay), Depending on experience! Hours: 08:30-17:00, with Monday to Friday (Including 3 days per week based in Cullompton) Flexibility required around project go-lives and system maintenance. Training : Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme , Retail discounts with Circular Benefits , Retail Trust Wellbeing Support , and more. Career Growth : Explore opportunities for professional development within our expanding business. Company Benefits : Excellent holiday allowance. Life assurance, pension, and sickness scheme . Extras : Christmas Savings Club , Black Circle Tyre Discount , Cycle To Work Scheme , Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program. Team Environment: Be part of a strong culture of teamwork and collaboration.
Brookson
Data Engineer
Brookson Warrington, Cheshire
Following the acquisition of Brookson by People2.0, the responsibilities of the Data and Analytics team have significantly expanded. We are now seeking a skilled Data Engineer to join our dynamic team. As a Data Engineer within the Data and Analytics team, you will play a pivotal role in designing, maintaining, and optimising the data architecture for People2.0 Group. This architecture ensures the seamless flow of data from source systems to the Data Warehouse, providing a robust foundation of aggregated analytical base tables and operational sources. Our data architecture is critical in enabling People2.0 Group to become a data-driven organisation. Your responsibilities will include maintaining existing data pipelines, developing new branches within the architecture, and collaborating closely with stakeholders across the business. You will engage with stakeholders from various regions, including EMEA, US, and APAC, ensuring that the architecture aligns with regional and global requirements. Reporting directly to the Senior Data Engineer within the Data and Analytics team, you will work alongside internal and external stakeholders, depending on project requirements. Your ability to communicate effectively and adapt to different regions and business needs will be key to your success. This role offers an exciting opportunity to be part of a team that directly contributes to the data-driven evolution of People2.0 Group. Our Warrington office (WA1) is easily accessible by car and a 10-minute walk from the nearest train station. We offer hybrid working, with a minimum requirement of 2 days in the office and the flexibility to work from home the rest of the week. What will you be doing as Data Engineer: ETL Maintenance: Collaborating with the Senior Data Engineer to ensure that the ETL process between source systems and the Data Warehouse remains fully operational, with minimal downtime and blockages. Implementing new systems: Working with key stakeholders to integrate new systems and acquisitions into the People2.0 Data Architecture. This includes mapping fields to existing systems, evaluating master data management (MDM) opportunities, and building core data sources for end-user consumption. Building Data Marts: Working with analytical operations and business analyst to develop key data sources for business end users. This includes analytical base tables for MI, operational metrics for data integrity, Develop Native Databases: Working with the business and/or the Analytics team to build bespoke and native applications that require database structures. This includes designing, optimising and promoting it through the Development process. Improve Data Literacy: Work with the Senior Data Engineer to improve data literacy on end point architecture. Improving engagement, business buy-in and understanding of the data, thus promoting a self-serve analytical culture. What are the qualities that can help you thrive as a Data Engineer? Essential Experience and Qualifications: Strong SQL skills - Tables, Stored Procedures, performance tuning etc. Experience with Azure ETL tools - Azure data Factory / Synapse Strong experience in Data movement methodologies and standards, ELT & ETL. A self-motivated, enthusiastic problem solver, with the ability to work under pressure and prioritise workload in order to meet deadlines. Educated to degree level BSc in - for example - Computer Science, Mathematics, Engineering or other STEM A strong team player with empathy, humility and dedication to joint success and shared development. Desirable Experience and Qualifications: Experience with Databricks or Delta Lake architecture. Experience building architecture and Data Warehousing within the Microsoft Stack Experience in development Source control (e.g. Bit Bucket, Github) Experience in Low Code Analytical Tools (e.g. Alteryx) Experience in Power Platform Stack (Power BI, Power Automate) In Return for joining us as a Senior Data Engineer: Salary of £34,000 - £38,000, depending on experience 23 days annual leave, plus bank holidays Your birthday off 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness - whatever that may look like) Hybrid working 5% company pension contribution after 3 months Access to free Financial Advice including Mortgages, and Savings Cyle2Work scheme Perkbox employee discounts Next Steps If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria. Regardless of the outcome of your application, all candidates will be contacted, and we aim to do this within 3 working days.
05/12/2025
Full time
Following the acquisition of Brookson by People2.0, the responsibilities of the Data and Analytics team have significantly expanded. We are now seeking a skilled Data Engineer to join our dynamic team. As a Data Engineer within the Data and Analytics team, you will play a pivotal role in designing, maintaining, and optimising the data architecture for People2.0 Group. This architecture ensures the seamless flow of data from source systems to the Data Warehouse, providing a robust foundation of aggregated analytical base tables and operational sources. Our data architecture is critical in enabling People2.0 Group to become a data-driven organisation. Your responsibilities will include maintaining existing data pipelines, developing new branches within the architecture, and collaborating closely with stakeholders across the business. You will engage with stakeholders from various regions, including EMEA, US, and APAC, ensuring that the architecture aligns with regional and global requirements. Reporting directly to the Senior Data Engineer within the Data and Analytics team, you will work alongside internal and external stakeholders, depending on project requirements. Your ability to communicate effectively and adapt to different regions and business needs will be key to your success. This role offers an exciting opportunity to be part of a team that directly contributes to the data-driven evolution of People2.0 Group. Our Warrington office (WA1) is easily accessible by car and a 10-minute walk from the nearest train station. We offer hybrid working, with a minimum requirement of 2 days in the office and the flexibility to work from home the rest of the week. What will you be doing as Data Engineer: ETL Maintenance: Collaborating with the Senior Data Engineer to ensure that the ETL process between source systems and the Data Warehouse remains fully operational, with minimal downtime and blockages. Implementing new systems: Working with key stakeholders to integrate new systems and acquisitions into the People2.0 Data Architecture. This includes mapping fields to existing systems, evaluating master data management (MDM) opportunities, and building core data sources for end-user consumption. Building Data Marts: Working with analytical operations and business analyst to develop key data sources for business end users. This includes analytical base tables for MI, operational metrics for data integrity, Develop Native Databases: Working with the business and/or the Analytics team to build bespoke and native applications that require database structures. This includes designing, optimising and promoting it through the Development process. Improve Data Literacy: Work with the Senior Data Engineer to improve data literacy on end point architecture. Improving engagement, business buy-in and understanding of the data, thus promoting a self-serve analytical culture. What are the qualities that can help you thrive as a Data Engineer? Essential Experience and Qualifications: Strong SQL skills - Tables, Stored Procedures, performance tuning etc. Experience with Azure ETL tools - Azure data Factory / Synapse Strong experience in Data movement methodologies and standards, ELT & ETL. A self-motivated, enthusiastic problem solver, with the ability to work under pressure and prioritise workload in order to meet deadlines. Educated to degree level BSc in - for example - Computer Science, Mathematics, Engineering or other STEM A strong team player with empathy, humility and dedication to joint success and shared development. Desirable Experience and Qualifications: Experience with Databricks or Delta Lake architecture. Experience building architecture and Data Warehousing within the Microsoft Stack Experience in development Source control (e.g. Bit Bucket, Github) Experience in Low Code Analytical Tools (e.g. Alteryx) Experience in Power Platform Stack (Power BI, Power Automate) In Return for joining us as a Senior Data Engineer: Salary of £34,000 - £38,000, depending on experience 23 days annual leave, plus bank holidays Your birthday off 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness - whatever that may look like) Hybrid working 5% company pension contribution after 3 months Access to free Financial Advice including Mortgages, and Savings Cyle2Work scheme Perkbox employee discounts Next Steps If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria. Regardless of the outcome of your application, all candidates will be contacted, and we aim to do this within 3 working days.
Nomad Foods
Senior S2P Business Analyst
Nomad Foods Woking, Surrey
Senior S2P Business Analyst Woking, Surrey - Hybrid Competitive salary, car allowance and up to 25% bonus and other benefits Proud to present an opportunity to join our Central Business solution team as a Senior S2P Business Analyst to own our SAP Ariba division. We have a vacancy for a Senior Business Analyst - Source to Pay (S2P), leading a team of permanent and contract Business Analysts and Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. About the role: Management & Strategy: Work with Business Partners to perform strategic reviews and deliver systems and business functional change within the Technology Team. Act as workstream lead on large projects, or overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA's, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into functional specifications and detailed test plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls. Process Design: Provide Business Process design and documentation expertise, recommending business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements / new processes. Business Knowledge & Expertise: Lead continuous improvement and capability build for Business Analyst community, collaborating with other Senior Business Analysts. Evaluate industry and competitor solutions, and incorporate into own thinking, analysis and solution design About you: We need someone who will lead the specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. Some of the must have requirement are the followings: 5-8yrs Business Analysis, covering both Waterfall and Agile project environments. Demonstrable knowledge and successful application of the principles, methods, techniques and tools of various business analysis techniques. Strong analytical skills coupled with knowledge of how IT applications can maximize business advantage. Knowledge of market leading ERP systems and related process implementations for SAP ECC, SAP S/4 HANA Knowledge of SAP Ariba or similar relevant applications supporting the S2P process. Knowledge of supplier excellence and vendor management programmer Experience of IT Service Delivery and Application support Experience of managing a team What we can offer you: An ambitious employer with recognized brands and growth potential A culture where your part of a team, where you feel encouraged to make a difference. The potential to progress your career across different areas of the Nomad Foods Group We're on an exceptional adventure and offer a truly purpose led career. We aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future. Who are we: Headquartered in the UK, with revenues of 3.2 billion and operations in 22 key markets, Nomad Foods is Europe's leading frozen food company. We are a young company, founded only 10 years ago, and built around a number of iconic brands (including Birds Eye, Findus and iglo and more recently Ledo and Frikom) that invented the frozen category 100 years ago and continue to set the bar for great taste, nutrition, convenience and affordability. Across everything we do, we are guided by our Purpose - become frozen food world champions - and how we can make a positive impact on our Performance, People and the Planet. At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
05/12/2025
Full time
Senior S2P Business Analyst Woking, Surrey - Hybrid Competitive salary, car allowance and up to 25% bonus and other benefits Proud to present an opportunity to join our Central Business solution team as a Senior S2P Business Analyst to own our SAP Ariba division. We have a vacancy for a Senior Business Analyst - Source to Pay (S2P), leading a team of permanent and contract Business Analysts and Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. About the role: Management & Strategy: Work with Business Partners to perform strategic reviews and deliver systems and business functional change within the Technology Team. Act as workstream lead on large projects, or overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA's, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into functional specifications and detailed test plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls. Process Design: Provide Business Process design and documentation expertise, recommending business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements / new processes. Business Knowledge & Expertise: Lead continuous improvement and capability build for Business Analyst community, collaborating with other Senior Business Analysts. Evaluate industry and competitor solutions, and incorporate into own thinking, analysis and solution design About you: We need someone who will lead the specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. Some of the must have requirement are the followings: 5-8yrs Business Analysis, covering both Waterfall and Agile project environments. Demonstrable knowledge and successful application of the principles, methods, techniques and tools of various business analysis techniques. Strong analytical skills coupled with knowledge of how IT applications can maximize business advantage. Knowledge of market leading ERP systems and related process implementations for SAP ECC, SAP S/4 HANA Knowledge of SAP Ariba or similar relevant applications supporting the S2P process. Knowledge of supplier excellence and vendor management programmer Experience of IT Service Delivery and Application support Experience of managing a team What we can offer you: An ambitious employer with recognized brands and growth potential A culture where your part of a team, where you feel encouraged to make a difference. The potential to progress your career across different areas of the Nomad Foods Group We're on an exceptional adventure and offer a truly purpose led career. We aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future. Who are we: Headquartered in the UK, with revenues of 3.2 billion and operations in 22 key markets, Nomad Foods is Europe's leading frozen food company. We are a young company, founded only 10 years ago, and built around a number of iconic brands (including Birds Eye, Findus and iglo and more recently Ledo and Frikom) that invented the frozen category 100 years ago and continue to set the bar for great taste, nutrition, convenience and affordability. Across everything we do, we are guided by our Purpose - become frozen food world champions - and how we can make a positive impact on our Performance, People and the Planet. At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
Meritus Talent
Cyber Engineer - DV Cleared
Meritus Talent Newport, Gwent
Job Advert: Contract Cyber Engineer (DV Cleared) Newport 6-month contract + likely extension ? Fully onsite Up to £90 per hour (Umbrella) DV Clearance required / British Nationals only We're recruiting for an experienced Contract Cyber Engineer to join a major defence cyber security function. This role is ideal for someone who enjoys hands-on technical problem solving, acting as a senior point of escalation, and supporting a high-performance Security Operations Centre (SOC). You'll work within a specialist cyber defence organisation, supporting the smooth running of security tools, leading operational engineering activity, and ensuring that new security projects transition successfully into the live environment. The Role As a Contract Cyber Engineer, you will: Act as the senior escalation point for SOC engineering issues Support SOC Analysts and Engineers with toolset faults, troubleshooting and ongoing operational work Oversee toolset availability, performance, and capacity Support change and release management, including planned upgrades and deployments Ensure new systems introduced by the design team can be supported operationally Maintain a strong awareness of emerging cyber technologies, tools and best practice Work with the wider Airbus Cyber Defence Centre on tooling and security product improvements Provide technical input into documentation, processes, and service support activities This is a key position in a busy SOC environment, fully onsite, requiring strong communication skills and the ability to work across engineering, operations, and cyber security functions. What You'll Need (Essential) Strong working knowledge of core SOC tooling e.g. SIEM/Splunk, IDPS, Email/Web security, Firewalls Hands-on experience with Cisco ASR, Palo Alto or Fortinet firewalls Excellent understanding of network technologies (LAN/WAN, routing, switching) Experience with scripting or programming (PowerShell, Python, Bash etc.) Experience with Windows Server and RedHat (RHEL) administration, including CIS hardening Desirable Skills Experience with any of the following is beneficial: vCenter / VMware ESXi / vSAN Nessus / Tenable SQL / MariaDB CheckMK, Jira, Syslog management Patch management (WSUS etc.) AD / LDAP / PAM Backup/restore solutions Disaster recovery and service continuity ISO 27001 / Cyber Essentials
05/12/2025
Contractor
Job Advert: Contract Cyber Engineer (DV Cleared) Newport 6-month contract + likely extension ? Fully onsite Up to £90 per hour (Umbrella) DV Clearance required / British Nationals only We're recruiting for an experienced Contract Cyber Engineer to join a major defence cyber security function. This role is ideal for someone who enjoys hands-on technical problem solving, acting as a senior point of escalation, and supporting a high-performance Security Operations Centre (SOC). You'll work within a specialist cyber defence organisation, supporting the smooth running of security tools, leading operational engineering activity, and ensuring that new security projects transition successfully into the live environment. The Role As a Contract Cyber Engineer, you will: Act as the senior escalation point for SOC engineering issues Support SOC Analysts and Engineers with toolset faults, troubleshooting and ongoing operational work Oversee toolset availability, performance, and capacity Support change and release management, including planned upgrades and deployments Ensure new systems introduced by the design team can be supported operationally Maintain a strong awareness of emerging cyber technologies, tools and best practice Work with the wider Airbus Cyber Defence Centre on tooling and security product improvements Provide technical input into documentation, processes, and service support activities This is a key position in a busy SOC environment, fully onsite, requiring strong communication skills and the ability to work across engineering, operations, and cyber security functions. What You'll Need (Essential) Strong working knowledge of core SOC tooling e.g. SIEM/Splunk, IDPS, Email/Web security, Firewalls Hands-on experience with Cisco ASR, Palo Alto or Fortinet firewalls Excellent understanding of network technologies (LAN/WAN, routing, switching) Experience with scripting or programming (PowerShell, Python, Bash etc.) Experience with Windows Server and RedHat (RHEL) administration, including CIS hardening Desirable Skills Experience with any of the following is beneficial: vCenter / VMware ESXi / vSAN Nessus / Tenable SQL / MariaDB CheckMK, Jira, Syslog management Patch management (WSUS etc.) AD / LDAP / PAM Backup/restore solutions Disaster recovery and service continuity ISO 27001 / Cyber Essentials

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