796 jobs found

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Software Support Analyst - Southampton (hybrid working) Up to 41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to 41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.

An international organisation is seeking an IT Lead to support and develop its local IT environment, acting as the senior on-site point of ownership for IT services and infrastructure, with a strong focus on Azure and Microsoft cloud technologies. The role will combine hands-on technical responsibility with oversight of day-to-day IT operations, acting as a senior point of escalation and supporting the development of less experienced team members. Working closely with a central IT Operations function based in Europe, you will play a key role in maintaining stable, secure systems while helping to prioritise workloads, manage incidents and improve overall service delivery. This position offers a broad scope across infrastructure, end user support and cloud technologies, with Azure and Microsoft 365 forming a core part of the environment. Key Responsibilities: Acting as the lead IT presence on site and primary escalation point Managing and prioritising incidents to ensure effective resolution Supporting and developing junior team members and IT support staff Managing and supporting Azure and Microsoft 365 environments Supporting infrastructure, networking and endpoint environments Leading system builds, configurations and deployments Contributing to service improvements and operational best practice Working closely with the wider business to support day-to-day IT needs Background and Experience: Experience operating in a senior IT support, infrastructure or systems role Strong hands-on experience with Azure, including administration and support Experience managing Microsoft 365 environments Experience supporting Windows desktop and server environments Good understanding of networking fundamentals (LAN, WAN, firewalls, WiFi) Experience with device builds, deployments and end user support Comfortable acting as a senior on-site IT lead within a wider international IT structure Ability to manage and prioritise workload in a fast-paced environment Further details will be shared as the process progresses.

IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453

Security Engineer Opportunity Scotland Region Salary: Up to £40,000 + Overtime Benefits: Company Van (Personal Use), 25 Days Holiday + Bank Holidays, Pension, Life Assurance, Flexible Working Are you a skilled Security Engineer with a passion for safeguarding high-profile sites and delivering top-tier service? Our client a leading provider of integrated security solutions is seeking a proactive and reliable engineer to join their team in the Edinburgh. This is a fantastic opportunity to work on large-scale, high-end systems across a diverse client base. Security Engineer Role Overview As a Security Engineer, you ll be responsible for fault diagnostics, planned preventative maintenance (PPM), and reactive out-of-hours support. You ll play a key role in maintaining the integrity and safety of critical infrastructure, requiring a high level of vetting due to the sensitive nature of the sites. Security Engineer Key Responsibilities Respond to service calls and complete updates via the helpdesk system Deliver courteous, efficient, and professional service at all times Maintain the company vehicle in good working order Support colleagues and contribute to a collaborative team environment Participate in the call-out rota and adapt to flexible working hours Uphold company standards and management systems Assist the Service Manager with additional duties as required Skills & Attributes Methodical problem solver with strong analytical skills Confident communicator with excellent documentation ability Organised, reliable, and self-motivated Willing to learn and share knowledge Strong customer service and telephone manner Team-oriented with a proactive mindset Technical Expertise Essential: CCTV, IT, and PID systems Access Control with Site Mustering DVR & NVR systems On-site repair capability Desirable: Galaxy Alarms, Cortech GUI, CEM Access Control Synergy, Video Matrix Systems, IP Networks RAID Recording, Gate & Barrier first-line repairs What s in It for You Our client offers a comprehensive benefits package designed to support your wellbeing and career growth: Salary up to £40,000 + Overtime Company Van (with personal use) Remote & Hybrid Working Options Flexible Hours Around Core Schedule Health & Wellbeing Programme Life Assurance (4x Annual Salary) 5% Matched Pension Scheme Holiday Carry-Over (Up to 5 Days) Reward & Recognition Programme Long Service Awards Ready to take the next step in your security engineering career? Apply today to join a forward-thinking team committed to excellence and innovation.

Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location Belfast, Birmingham, Bristol, Leicester, London, Normanton (Calder), Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Have you got the skills and experience to set the vision and strategy for service management, within a complex organisation? If so, continue reading to find out more about this fantastic opportunity to join the National Crime Agency (NCA) as it continues its digital and technology transformation. This is a critical, high impact, leadership role within the Digital, Data and Technology Enterprise Services function. At the heart of delivering and managing a complex technology estate with a strong focus on service, delivery and innovation, this leadership role will ensure operational excellence, service readiness, continuous improvement, user centricity, and importantly, alignment with our strategic objectives and vision. You will act as a role model to create a high performing, service driven and customer centric division. You will be accountable for delivering high-quality, customer-focused IT services working with partners and suppliers including service desk operations, corporate IT services, incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role links to the Service owner - Government Digital and Data Profession Capability Framework Job description As Head of IT Service Management - IT Operations, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. You will ensure the provision of the organisational IT is well maintained, up to date, and secure. This is a 24-hour operation, working 7 days a week, 365 days a year. You will work with suppliers to ensure our services are reliable, with high levels of availability, and affordable within our financial budgets. The team manages the movement of new services as they go live to users across the estate. The team also manage the performance of our suppliers in the daily provision of Services. Duties and Responsibilities Leadership - Lead and manage the IT Operations teams, making sure Service Level Agreements (SLA) and Operational Level Agreements (OLA) are in place and compliant, driving service continuity for a technology estate that is complex and includes significant proportion of legacy (technical debt). Delivering Service Excellence - Design, own and oversee incident and problem management, service improvement initiatives, change management processes and performance reporting to enable data driven decisions to achieve service excellence. Lead organisational changes - To become more digitally enabled, embedding agile ways of working alongside the management of legacy Technology and modern products & platforms including new functionality while protecting the integrity of existing service Stakeholder Management - Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services, collaborating with stakeholders to align IT services with business needs. Lead, coach, and develop the IT Operations teams - To achieve higher performance, continuous improvement, driving digital adoption that balances legacy and agile approaches with a customer centric mindset and culture. Person specification Leadership - Highly engaging and service driven leader able to build trust and provide clear direction at a senior level within a complex, technology driven organisation. Proven leader of high performing teams, applying industry standards and best practice to continually improve services and deliver organisational value. Effective team leader with the ability to see the bigger picture, make sound decisions, and drive continuous improvement while maintaining high performance. Operational and Service Excellence - Strong understanding of IT services, products, tools, methods, procedures and software used in the delivery and management of modern IT environments. Demonstrated ability to improve performance, drive service delivery excellence and lead turnaround activity in challenging or fast moving environments. Skilled service manager with a strong customer and end user focus, able to simplify processes and deliver efficiencies, particularly in complex or legacy IT environments. Stakeholder Engagement and Communication - Excellent stakeholder engagement skills, able to work credibly with technology experts, senior leaders, customers and end users. Strong communicator with the ability to influence, gain buy in and adapt messaging for diverse audiences in high pressure or complex contexts. Agile and Multi Disciplinary Team Working - Experienced in agile ways of working, enabling multi disciplinary teams to work flexibly and meet delivery standards. Proven ability to coordinate diverse skill sets and bring teams together to achieve effective delivery under tight or shifting timelines. Qualifications ITIL 4 Foundation qualification

Your new company You'll be joining a forward-thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people-focused environment where delivery excellence is at the heart. Your new role As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement. Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project. A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication. What you'll need to succeed To thrive in this role, you will bring: Experience comparing and applying different delivery methods and processes. Practical knowledge of running Agile ceremonies (eg stand-ups, sprint planning). A strong understanding of constraints such as timelines, technology and budgets. Proven ability to scope work accurately and understand the financial impact of delivery decisions. Awareness of revenue recognition principles and experience ensuring ETCs are accurate and completed weekly. The ability to monitor project performance versus budget and escalate issues appropriately. Excellent communication skills, with the ability to translate between technical and non-technical audiences and facilitate multidisciplinary discussions. Strong planning and forecasting capabilities, with an understanding of multiple planning approaches. The ability to identify and apply the right processes for the team and project. Experience managing risks, issues, and different phases of project delivery. Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints. A flexible, adaptable mindset and a genuine willingness to learn. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast-paced, supportive environment. What You Will Do Act as the first point of contact for IT incidents and service requests via phone, email, and portal Log, categorise, and prioritise tickets accurately using FreshService Resolve issues at first contact where possible, escalating when needed Take ownership of tickets through to resolution within SLA targets Support Windows 11, end-user devices, and common applications Set up hardware including laptops, monitors, and peripherals Manage user accounts and access in Active Directory and Microsoft Entra ID Support tools such as Microsoft Teams Monitor ticket queues and alerts to maintain service quality A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED A genuine interest in IT and a desire to build a career in support Basic understanding of IT support environments or helpdesk processes Familiarity with Windows and everyday technology Strong communication skills and a user-focused mindset Ability to prioritise and stay organised in a busy environment Calm, logical problem-solving approach We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practice Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountability Requirements Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we're looking for Proven experience in a 2nd Line or Service Desk role within an MSP Strong Microsoft 365 administration and troubleshooting skills Hands-on experience with Aruba networking (wired and wireless) Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing) Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? Fully remote contract Outside IR35 engagement Immediate start in a busy, high-performing team Opportunity to work across diverse client environments ? Apply now to support delivery in a fast-moving MSP setting.

Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices

This is a newly created role for an IT Infrastructure Engineer to join a leading SME firm in the heart of Surrey. This role is paying £60,000 and offers hybrid working (3 days office / 2 days home). To be considered for this IT Infrastructure Engineer role you will have a solid background with a wide variety of IT systems & hardware vendors, providing remote customer support & maintenance, and design & implementation services. As an experienced IT Infrastructure Engineer / IT Consultant, your skill set will include: Microsoft Azure cloud VMWare & HyperV virtualisation IBM iSeries & IBM Power Servers Veeam &/or Commvault Network switches, routers & firewalls Data Centre experience Working across the complete infrastructure you will be responsible for designing, configuring, monitoring, automating, storage & disaster recovery systems & hardware, this will also include Backup As A Service, Disaster Recovery As A Service, and Hosting As A Service. Working on an IT Service Desk in a small team of specialists you will provide remote customer support and remote data centre support to enterprise IBMi, Azure & VMWare environments. In addition to BAU support, you will also be responsible for scheduled OS upgrades, firmware upgrades, DR tests and Data Restore tests. Any further experience with enterprise storage systems such as IBM, PURE, EMC &/or HP; and replication & backup tools such as Commvault, Mimix, Maxava, &/or Q-EDD. Based in Central Surrey (with onsite parking) my client offers hybrid working of 3 days in the office and 2 days working from home. Please note - there will be 1 week a month of on-call support where there is an additional weekly bonus for being on call + time & half / double pay for carrying out work. This role pays £60,000 and offers the chance to work with an impressive array of enterprise clients using the latest technologies. If you are an experienced infrastructure engineer with solid Microsoft Azure, IBM iSeries, IBM Power Servers, & VMWare skills, and you are looking for a new challenge please send me your CV immediately.