Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Plymouth area , and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
05/12/2025
Full time
Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Plymouth area , and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Overview We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience (Dynamics Navision or similar), and a track record of managing IT within an SME environment. Key Responsibilities ERP Implementation & Management Lead or support the implementation, optimisation, and ongoing management of Dynamics ERP system Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs. Provide user support, training, and process refinement related to ERP functions. Strategic Leadership & Technology Roadmap Develop and maintain a clear IT and technology roadmap aligned to business objectives. Assess business needs and translate them into actionable IT strategies. Drive continuous improvement across systems, processes, and security. Team Leadership & People Management Line manage the IT Support team, providing coaching, training, and performance management. Set clear objectives and create a high-performing service-focused culture. Oversee prioritisation and resolution of support tickets and escalations. Infrastructure & Systems Management Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation. Manage hardware, software, networks, backups, and disaster recovery procedures. Ensure system performance, reliability, and scalability across all sites. Cybersecurity & Compliance Lead cybersecurity initiatives, risk assessments, and mitigation plans. Ensure compliance with data protection (e.g., GDPR) and industry standards. Implement and maintain security policies, monitoring tools, and incident-response processes. Supplier & Third-Party Management Manage third-party IT vendors, suppliers, and service providers. Negotiate contracts, manage performance, and ensure value and quality of service. Coordinate external support for ERP, infrastructure, and security services where required. Skills & Experience Required Essential Proven experience as an IT Manager or Senior IT Leader within an SME environment. Hands-on experience with ERP systems Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation. Demonstrable experience in cybersecurity management, compliance, and risk mitigation. Experience managing IT suppliers, third-party providers, and service contracts. Track record of managing and developing IT support teams. Ability to create and deliver an IT/technology roadmap for business growth. Full UK driving licence Desirable Experience within a manufacturing, distribution, or similar operational SME. Knowledge of modern IT frameworks (ITIL, NIST, ISO27001). Project management certification or experience (Prince2, Agile, etc.). Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
04/12/2025
Full time
Overview We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience (Dynamics Navision or similar), and a track record of managing IT within an SME environment. Key Responsibilities ERP Implementation & Management Lead or support the implementation, optimisation, and ongoing management of Dynamics ERP system Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs. Provide user support, training, and process refinement related to ERP functions. Strategic Leadership & Technology Roadmap Develop and maintain a clear IT and technology roadmap aligned to business objectives. Assess business needs and translate them into actionable IT strategies. Drive continuous improvement across systems, processes, and security. Team Leadership & People Management Line manage the IT Support team, providing coaching, training, and performance management. Set clear objectives and create a high-performing service-focused culture. Oversee prioritisation and resolution of support tickets and escalations. Infrastructure & Systems Management Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation. Manage hardware, software, networks, backups, and disaster recovery procedures. Ensure system performance, reliability, and scalability across all sites. Cybersecurity & Compliance Lead cybersecurity initiatives, risk assessments, and mitigation plans. Ensure compliance with data protection (e.g., GDPR) and industry standards. Implement and maintain security policies, monitoring tools, and incident-response processes. Supplier & Third-Party Management Manage third-party IT vendors, suppliers, and service providers. Negotiate contracts, manage performance, and ensure value and quality of service. Coordinate external support for ERP, infrastructure, and security services where required. Skills & Experience Required Essential Proven experience as an IT Manager or Senior IT Leader within an SME environment. Hands-on experience with ERP systems Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation. Demonstrable experience in cybersecurity management, compliance, and risk mitigation. Experience managing IT suppliers, third-party providers, and service contracts. Track record of managing and developing IT support teams. Ability to create and deliver an IT/technology roadmap for business growth. Full UK driving licence Desirable Experience within a manufacturing, distribution, or similar operational SME. Knowledge of modern IT frameworks (ITIL, NIST, ISO27001). Project management certification or experience (Prince2, Agile, etc.). Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Service Desk Associate - 6 months - Crawley- Inside IR35 We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. Key Responsibilities: Handle service desk requests including answering calls, responding to emails, and managing ticket submissions Reset passwords and assist users in regaining access to systems Perform basic troubleshooting for minor software issues and hardware glitches Support configuration challenges and simple setup problems Respond to user inquiries via phone, email, chat, or ticketing systems Log and track IT incidents and service requests accurately What You Will Ideally Bring: Solid understanding of IT infrastructure and common support tools Prior experience in a Service Desk, Helpdesk, or Technical Support role Technical proficiency at L1.5 level Excellent verbal and written communication skills Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £135 per day (Inside IR35) Location: Crawley Start Date: ASAP Service Desk Associate - 6 months - Crawley- Inside IR35
04/12/2025
Contractor
Service Desk Associate - 6 months - Crawley- Inside IR35 We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. Key Responsibilities: Handle service desk requests including answering calls, responding to emails, and managing ticket submissions Reset passwords and assist users in regaining access to systems Perform basic troubleshooting for minor software issues and hardware glitches Support configuration challenges and simple setup problems Respond to user inquiries via phone, email, chat, or ticketing systems Log and track IT incidents and service requests accurately What You Will Ideally Bring: Solid understanding of IT infrastructure and common support tools Prior experience in a Service Desk, Helpdesk, or Technical Support role Technical proficiency at L1.5 level Excellent verbal and written communication skills Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £135 per day (Inside IR35) Location: Crawley Start Date: ASAP Service Desk Associate - 6 months - Crawley- Inside IR35
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, s curit , DNS, DHCP, VPN configuration, Understanding of normes and protocols : SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
03/12/2025
Seasonal
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, s curit , DNS, DHCP, VPN configuration, Understanding of normes and protocols : SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
Join a leading independent technology and services provider as a Technical Operative 2 ! Job Overview: We are looking for an experienced Technical Operative professional to join our Field & Lifecycle Services team. In this role, you will be responsible for inspecting, testing, and cleaning various IT devices, including laptops, desktops, screens, and mobile devices. You will carry out configuration software builds, updates, repairs, and diagnostic fault finding, ensuring devices are prepared for shipment to customers. Location : Maintenance Service Centre, 2nd Floor, Hatfield Rate : £15.48 per hour (PAYE) OR £20.09 per hour (via a Hays Approved Umbrella Company), in-scope IR35 Contract Length : 15-Dec-25 to 15-May-26 Hours : Shifts between 07:00 - 15:00 (7.5 hrs) with 30 minutes lunch. Flexibility on hours may be requested. Key Responsibilities Troubleshooting incidents, software and hardware Resolution of software and hardware issues (laptop, desktop, mobile devices) Installation of spare parts and configuration of laptops, desktops, and tablets Organising, analysing, and handling tickets in the company computing system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers Assisting in specific tasks where prompt investigation and resolution are required Maintaining a functional and accurate location system to ensure precise asset management Implementing and maintaining 6S standards in the workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and maintain achievement of SLAs Ability to work on own initiative and prioritise tasks Key Requirements Excellent administration and communication skills, both written and oral Previous knowledge of Microsoft applications Holds or can attain up-to-date accreditations with major manufacturers (HP, Dell, Apple, Lenovo, etc.) Previous experience supporting mobile and handheld devices Strong administrative experience with attention to detail and accuracy Previous experience in a corporate IT environment is an asset Excellent time management and organisational skills Willing to take initiative and be hands-on Ability to build effective relationships and work in a team Confident, professional, positive, and proactive approach Forward-thinking and able to offer efficient ways of working Ability to coach and mentor team members and new starters Previous experience in enterprise maintenance Adaptable, self-driven, and quick to learn to meet service demands Able to gain government SC clearance Additional Information Interview Proces s: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/12/2025
Contractor
Join a leading independent technology and services provider as a Technical Operative 2 ! Job Overview: We are looking for an experienced Technical Operative professional to join our Field & Lifecycle Services team. In this role, you will be responsible for inspecting, testing, and cleaning various IT devices, including laptops, desktops, screens, and mobile devices. You will carry out configuration software builds, updates, repairs, and diagnostic fault finding, ensuring devices are prepared for shipment to customers. Location : Maintenance Service Centre, 2nd Floor, Hatfield Rate : £15.48 per hour (PAYE) OR £20.09 per hour (via a Hays Approved Umbrella Company), in-scope IR35 Contract Length : 15-Dec-25 to 15-May-26 Hours : Shifts between 07:00 - 15:00 (7.5 hrs) with 30 minutes lunch. Flexibility on hours may be requested. Key Responsibilities Troubleshooting incidents, software and hardware Resolution of software and hardware issues (laptop, desktop, mobile devices) Installation of spare parts and configuration of laptops, desktops, and tablets Organising, analysing, and handling tickets in the company computing system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers Assisting in specific tasks where prompt investigation and resolution are required Maintaining a functional and accurate location system to ensure precise asset management Implementing and maintaining 6S standards in the workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and maintain achievement of SLAs Ability to work on own initiative and prioritise tasks Key Requirements Excellent administration and communication skills, both written and oral Previous knowledge of Microsoft applications Holds or can attain up-to-date accreditations with major manufacturers (HP, Dell, Apple, Lenovo, etc.) Previous experience supporting mobile and handheld devices Strong administrative experience with attention to detail and accuracy Previous experience in a corporate IT environment is an asset Excellent time management and organisational skills Willing to take initiative and be hands-on Ability to build effective relationships and work in a team Confident, professional, positive, and proactive approach Forward-thinking and able to offer efficient ways of working Ability to coach and mentor team members and new starters Previous experience in enterprise maintenance Adaptable, self-driven, and quick to learn to meet service demands Able to gain government SC clearance Additional Information Interview Proces s: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
03/12/2025
Full time
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration, Understanding of normes and protocols: SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
03/12/2025
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration, Understanding of normes and protocols: SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
Join a leading independent technology and services provider as a Technical Operative 1 - Configuration Department Job Overview: We are looking for a Technical Operative 1 to join our Configuration Department and provide effective IT configuration support. This is a hands-on role requiring attention to detail, strong communication skills, and the ability to work independently within set timelines. Location : Hatfield (Computacenter UK LTD) Daily Rate : An hourly rate, in-scope IR35, of £16.45(PAYE) OR £17.19 (via a Hays Approved Umbrella Company). Contract Length: 01-Dec-2025 to 02-Feb-2026 Shift Pattern: Monday to Friday, 16:00 - 00:00 (8am-4pm or 4pm-12am options available) Key Responsibilities Perform IT configuration services at basic to intermediate level. Install and configure software within existing IT infrastructure or pre-designed projects. Work with Microsoft desktop operating systems and bespoke in-house systems (training provided). Build systems using detailed scripts (training provided; strict adherence required). Maintain effective communication and reporting with stakeholders. Manual data input (25-50% of role) with high attention to detail. Consolidate consignments for distribution and coordinate assignments within the team. Manage pallet movement and work planning. Meet SLA-driven targets and demonstrate strong time management. Handle boxing/unboxing of IT equipment. Key Requirements Willingness to undergo SC Clearance. Strong communication and reporting skills. Ability to work independently and manage workload effectively. Attention to detail for data entry tasks. Familiarity with Microsoft OS environments. Ability to meet deadlines and work under pressure. Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/12/2025
Contractor
Join a leading independent technology and services provider as a Technical Operative 1 - Configuration Department Job Overview: We are looking for a Technical Operative 1 to join our Configuration Department and provide effective IT configuration support. This is a hands-on role requiring attention to detail, strong communication skills, and the ability to work independently within set timelines. Location : Hatfield (Computacenter UK LTD) Daily Rate : An hourly rate, in-scope IR35, of £16.45(PAYE) OR £17.19 (via a Hays Approved Umbrella Company). Contract Length: 01-Dec-2025 to 02-Feb-2026 Shift Pattern: Monday to Friday, 16:00 - 00:00 (8am-4pm or 4pm-12am options available) Key Responsibilities Perform IT configuration services at basic to intermediate level. Install and configure software within existing IT infrastructure or pre-designed projects. Work with Microsoft desktop operating systems and bespoke in-house systems (training provided). Build systems using detailed scripts (training provided; strict adherence required). Maintain effective communication and reporting with stakeholders. Manual data input (25-50% of role) with high attention to detail. Consolidate consignments for distribution and coordinate assignments within the team. Manage pallet movement and work planning. Meet SLA-driven targets and demonstrate strong time management. Handle boxing/unboxing of IT equipment. Key Requirements Willingness to undergo SC Clearance. Strong communication and reporting skills. Ability to work independently and manage workload effectively. Attention to detail for data entry tasks. Familiarity with Microsoft OS environments. Ability to meet deadlines and work under pressure. Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Break Fix and Deskside Support Engineer 150 per day Speke, Liverpool 22/12/2025 - 31/05/2028 Your New Role We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day. Your Responsibilities Break fix support for laptops, desktops, monitors, printers and peripherals Diagnosing and resolving hardware faults including drives, memory, boards and power issues Fielding walk up requests and completing same day break fix repairs Installation and configuration of new devices and peripherals IMACD activity including installs, moves, changes and disposals Troubleshooting Windows 10, Mac OS and Office 365 issues Smart Hands support for basic network and infrastructure tasks Meeting room and live event support when required Managing local stock, spares and accurate asset records Providing early life support for new deployments You Will Have Strong break fix background with hands on repair experience Confident replacing laptop and desktop components Proven deskside support experience in a live business environment Good understanding of Windows 10, Mac OS and Office 365 Familiarity with networking basics Excellent communication and customer service skills Ability to lift and move IT equipment up to 20kg Eligible to work full time in the UK Pre-Start Requirements Background check Drug test Account setup prior to start If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.
02/12/2025
Contractor
IT Break Fix and Deskside Support Engineer 150 per day Speke, Liverpool 22/12/2025 - 31/05/2028 Your New Role We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day. Your Responsibilities Break fix support for laptops, desktops, monitors, printers and peripherals Diagnosing and resolving hardware faults including drives, memory, boards and power issues Fielding walk up requests and completing same day break fix repairs Installation and configuration of new devices and peripherals IMACD activity including installs, moves, changes and disposals Troubleshooting Windows 10, Mac OS and Office 365 issues Smart Hands support for basic network and infrastructure tasks Meeting room and live event support when required Managing local stock, spares and accurate asset records Providing early life support for new deployments You Will Have Strong break fix background with hands on repair experience Confident replacing laptop and desktop components Proven deskside support experience in a live business environment Good understanding of Windows 10, Mac OS and Office 365 Familiarity with networking basics Excellent communication and customer service skills Ability to lift and move IT equipment up to 20kg Eligible to work full time in the UK Pre-Start Requirements Background check Drug test Account setup prior to start If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.
Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle's UK offices. Customer site visits may be required. The Role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities: Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work. KPIs: Work to achieve the team's KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director Salary will be negotiable depending on track record and experience. The position is a full time permanent contract. The role offers an exciting opportunity for an enthusiastic and customer service-focused software support professional who wishes to be a part of a well-established and rapidly expanding technology company. The Person At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows 10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations Good Hardware Skills and confidence working on site in front of customers as required Backup Solutions knowledge (General Understanding, Backup, Restore, Retention) Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support
28/11/2025
Full time
Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle's UK offices. Customer site visits may be required. The Role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities: Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work. KPIs: Work to achieve the team's KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director Salary will be negotiable depending on track record and experience. The position is a full time permanent contract. The role offers an exciting opportunity for an enthusiastic and customer service-focused software support professional who wishes to be a part of a well-established and rapidly expanding technology company. The Person At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows 10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations Good Hardware Skills and confidence working on site in front of customers as required Backup Solutions knowledge (General Understanding, Backup, Restore, Retention) Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support
ISOC Tier 1 Engineer Location: Horwich, Bolton Salary: £28,500 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you. Key Responsibilities Provide 1st line triage, investigation, and resolution of network and security alerts Monitor and support customer environments including routers, switches, firewalls, and related tools Escalate issues to Tier 2 engineers where required Work closely with customers and internal teams to ensure timely updates and high-quality service Maintain accurate incident records and contribute to service improvement Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in structured learning and certification programmes to build towards Tier 2 responsibilities Skills and Experience Required A strong interest in networking or cyber security-formal study or self-learning welcomed CCNA (completed or in progress) or equivalent foundational networking knowledge Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided) Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential Confident communicator with solid problem-solving skills Ability to work in a fast-paced shift-based environment Must be a British national and eligible for Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts typically start between 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development What's on Offer Salary: £28,500 Full training plan with funded certifications (Cisco, Juniper, and security technologies) Clearly defined career pathway to Tier 2 roles Exposure to a wide range of technologies and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) + your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
28/11/2025
Full time
ISOC Tier 1 Engineer Location: Horwich, Bolton Salary: £28,500 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you. Key Responsibilities Provide 1st line triage, investigation, and resolution of network and security alerts Monitor and support customer environments including routers, switches, firewalls, and related tools Escalate issues to Tier 2 engineers where required Work closely with customers and internal teams to ensure timely updates and high-quality service Maintain accurate incident records and contribute to service improvement Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in structured learning and certification programmes to build towards Tier 2 responsibilities Skills and Experience Required A strong interest in networking or cyber security-formal study or self-learning welcomed CCNA (completed or in progress) or equivalent foundational networking knowledge Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided) Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential Confident communicator with solid problem-solving skills Ability to work in a fast-paced shift-based environment Must be a British national and eligible for Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts typically start between 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development What's on Offer Salary: £28,500 Full training plan with funded certifications (Cisco, Juniper, and security technologies) Clearly defined career pathway to Tier 2 roles Exposure to a wide range of technologies and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) + your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
27/11/2025
Contractor
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member
27/11/2025
Full time
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
26/11/2025
Full time
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.
25/11/2025
Contractor
IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
24/11/2025
Contractor
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
21/11/2025
Full time
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
