IT Support Engineer - Field Services (SC Cleared)
Location: High Wycombe area (covering surrounding sites)
Contract Dates: ASAP - 3 months(with a view to extend)
Pay Rates: £18.87/hr(inside IR35) via Umb
Role Overview
We are seeking an SC Cleared IT Support Engineer to join a field-based team providing on-site technical support across the High Wycombe area and nearby locations. Working within a hub-and-spoke model, this role involves a mix of device management, user support, and IT asset handling.
This is an excellent opportunity for a customer-focused engineer with solid technical and organisational skills, looking to work within a secure and structured environment.
Key Responsibilities
- Manage and update support tickets to ensure service levels are met.
- Perform asset management, including tracking kit movements in and out of local hubs.
- Carry out in-warranty hardware triage and repairs, coordinating with vendors where needed.
- Handle locker replenishments and equipment disposals in line with process.
- Distribute end-user devices and peripherals across regional sites.
- Conduct regular stock checks and maintain accurate records.
- Identify and report service issues or improvement opportunities to the team leader.
- Travel across the region (up to 90% of the time) supporting users at different locations.
Requirements
- Active SC Clearance (essential).
- Full, clean UK driving licence (required for regional travel).
- Basic IT knowledge and hardware troubleshooting experience.
- Excellent customer service and communication skills.
- Organised, proactive, and adaptable with a strong "can-do" attitude.
- Familiarity with ServiceNow or similar ticketing tools (preferred).
This is a great opportunity for an SC-cleared IT professional to support secure environments while gaining hands-on experience across multiple sites.