17 jobs found

Azure-Certified Desktop Support Engineer - Investment Banking (VIP Support) Immediate Start We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client's team in Central London . This is a fully onsite, hands-on desktop role for an initial 6 month contract , with a strong possibility of extension. Key Details Location: Onsite, Central London Working Pattern: Rotational shifts 07:30 - 16:30 10:30 - 19:30 (Monday to Friday) Rate: £275 per day (Inside IR35 - Umbrella only) Languages: French fluency advantageous Role Overview This role is heavily desktop and floor-walking focused , supporting front-office and senior stakeholders in a high-pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards. Essential Skills & Experience (Non-Negotiable) Proven VIP / Executive Desktop Support experience within Investment Banking Azure certification with practical exposure to Azure-based user and endpoint support Minimum 5 years' experience across 1st-3rd Line Desktop / End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk / Incident Management environment Advanced support of Windows OS (Windows 7 & Windows 10) Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word) Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting Confident supporting users both face-to-face and remotely Exceptional customer-facing skills , with a polished, professional presence Excellent troubleshooting ability with strong attention to detail Service-oriented mindset with a focus on first-time fix and user satisfaction Desirable Skills Fluency in French Experience supporting front-office trading environments Exposure to Azure AD / Intune user support Knowledge of endpoint security and encryption tools Why Apply If you are a hands-on Desktop Support Engineer with Investment Banking VIP experience , strong onsite support skills , and a recognised Azure certification , and you are available to start immediately, this is an excellent opportunity to join a fast-paced, high-profile environment.

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

IT Support & AV Specialist - Banbury Bibby Financial Services have an exciting opportunity available for a reliable IT Support & AV Specialist to join our team. You will join us on a full time, permanent basisand in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it is working when needed. VIP IT Support. This includes: To provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. To manage the provision of new, replacement, and allocation of machines; To plan, test and undertake endpoint deployments, refreshes or updates where required. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. What we are looking for in our ideal IT Support & AV Specialist: Experience with provisioning service and AV Excellent customer service skills with the desire to exceed customer expectations Excellent communication skills both verbal and written Excellent organisation and prioritisation skills Ability to establish and maintain effective relationships with customers, colleagues and suppliers Ability to work independently, and as part of a team Ability to work effectively under pressure Strong Microsoft office skills, Excel in particular Good understanding of IT Security principles & controls Skilled in documenting processes and procedures A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service As our IT Support & AV Specialist , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our IT Support & AV Specialist - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.

Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM - 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends and bank holidays on a voluntary on-call basis to increase earnings if so desired. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (hybrid remote 2/3 days p/w) Term: Full Time, 12-month initial fixed term contract (Possible permanent) Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by, which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.

*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Role Introduction We are looking for an experienced Technical Support Engineer who will be based at one of our customer s sites in the London area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. What You Will Have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach. A good understanding and knowledge of ITSM practices and procedures Good knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload Excellent communication and inter-personal skills A proactive approach to self-development What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire

Job Role: Onsite Support Engineer Location: Central London Salary: Up to £40,000 per annum CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. Main Responsibilities: Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary. Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered. Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications. Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times. Skills and experience required: Desktop technologies; Windows, Office 365, Intune, Bloomberg etc. Cloud technologies i.e Azure Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL Supporting VIP's Desirable: Experience working within the legal sector For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us

Bring your energetic approach to customer service and join our Technology team as an Tech Assist member. This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support. You will also be providing support through the Customer Contact Team function support in which staff across the globe will reach out through phone lines and various digital platforms. As part of the role, you will also provide local support in the at our walk-up desk for all technology-based queries and troubleshooting. This is a great opportunity for you to develop your skills and move into other roles in the future. As well as a general technology assistance and information point, the walk-up Service Desk is used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of digital products. As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will bring your excellent communication skills, enabling you to assist VIP's over the phone, and you will be able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise, as well as work effectively with minimal supervision. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience. It is desirable for you to have: completed external study in a PC/IT related course previous experience in a Help Desk/Desktop Support role. If this sounds like you, and you're ready to take the next step in your career, please apply online now. If you would like more information, please visit The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, Brand & Marketing and the Macquarie Group Foundation If you would like more information, please visit Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. As part of this role, you may be required to work on weekends & bank holidays. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

Desktop Support Engineer - Trade Floor (x2) London Contract (3 months initially) c£260 per day (via Umbrella) Skills and Experience: 3-5 years' commercial IT experience, with Financial Services exposure Experienced in working or supporting a trade floor or banking client VDI administration & troubleshooting Active Directory administration including GPO Good understanding of control principles (Release and Change Management) Familiar with ITIL practises Understanding of build and client distribution architectures (SCCM) Microsoft Office Suite 2016/2019/365. PowerShell Scripting The Opportunity: My client are a leading UK IT Managed Service Provider and we are looking for two Trade Floor Desktop Support Engineers to join and work within a global financial services organisation. This is an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. You will be primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. They also provide telephone and user-facing support to the trade floor, VIPs and other offices. Candidates must have the essential knowledge of supporting trade floors, this is an absolute essential requirement. Applications: To learn more about our client and this great opportunity on offer working as a Trade Floor Desktop Support Engineer; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.

Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Here at  Jet2.com  and  Jet2holidays  the customer is VIP, we strive to exceed expectations.  We work together as  One Team  in an  Agile environment  and we all drive a culture of change, inspiring and motivating each other to continuously improve current ways of working. We believe that our open and honest culture combined with great opportunities for learning makes  Jet2.com  and  Jet2holidays  a great place to work and leads to better service for our all-important customers. As a  Front End Developer  at  Jet2.com  &  Jet2holidays , you will be responsible for building new and exciting user-centered developments and interpreting graphic visual or interaction designs in  HTML ,  CSS , and  JavaScript . In this exciting opportunity, you will build production-ready interfaces that work cross-platform for the  Jet2.com  and  Jet2holidays  websites. Experience building with  HTML5/CSS  and  Javascript (ES6)  is essential in the role. You'll be able to spot and fix cross-device/browser issues, including desktop, tablet, and mobile. Confident within an Agile environment, you will thrive on working as a team to deliver high quality, high traffic sites.   The successful candidate will be a  strong Front End Developer  with a portfolio to prove it. With an increasing number of mobile visitors, you’ll be  experienced in building responsive mobile experiences . You’ll be able to bridge the gap between design and technology, being able to think and speak the language of the UX designers and technical teams. Experience with SASS, Vue.js, Gulp, Webpack, and Git are desirable. You should be comfortable building components for CMS and have a deep understanding of usability and accessibility standards and approaches. Being a good communicator in this role is crucial. In return, we offer an  excellent salary and benefits package  with  fantastic opportunities for progression  in a growing business. This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with  Jet2.com  and  Jet2holidays !!

Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:   Filesite software   Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:   07:00 – 15:30   08:00 – 16:30   09:00 – 17:30   10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms

Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank. The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience. Responsibilities *Provide 1st/2nd line IT support to Premium User Support * Incident resolution via phone, service desk tools or direct desk side engagement with the customer. *Customer coaching. * Involvement in project implementation and moves and changes. *Support of Remote Working. *Maintain effective working relationships with other support teams, other Head Office areas and external service providers. *Identify potential technology improvements where possible and improvements in how technology can be used to support the business. *Participate in testing new applications and hardware as required. *Communicate effectively with key business users regarding day-to-day support. *Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times. *Strong analytical skills to quickly assess situations, their impact and options for resolution. *Ability to work under pressure and deliver within limited timescales. *Strong interpersonal skills. *Good communication, both verbal and written. *Experience providing IT Support to customers at all levels Skills Mandatory: * Premium User Support experience (VIP Support) * MS Windows Support experience * Microsoft Office * Device Support - Blackberry/ Ipad etc * 2nd Line support level experience supporting a large user base * Recent and extensive experience with a Global Bank. This is an urgent requirement; please apply as soon as possible if you would like to be considered. Project People Ltd is acting as an Employment Business in relation to this vacancy

Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank. The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience. Responsibilities *Provide 1st/2nd line IT support to Premium User Support * Incident resolution via phone, service desk tools or direct desk side engagement with the customer. *Customer coaching. * Involvement in project implementation and moves and changes. *Support of Remote Working. *Maintain effective working relationships with other support teams, other Head Office areas and external service providers. *Identify potential technology improvements where possible and improvements in how technology can be used to support the business. *Participate in testing new applications and hardware as required. *Communicate effectively with key business users regarding day-to-day support. *Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times. *Strong analytical skills to quickly assess situations, their impact and options for resolution. *Ability to work under pressure and deliver within limited timescales. *Strong interpersonal skills. *Good communication, both verbal and written. *Experience providing IT Support to customers at all levels Skills Mandatory: * Premium User Support experience (VIP Support) * MS Windows Support experience * Microsoft Office * Device Support - Blackberry/ Ipad etc * 2nd Line support level experience supporting a large user base * Recent and extensive experience with a Global Bank. This is an urgent requirement; please apply as soon as possible if you would like to be considered. Project People Ltd is acting as an Employment Business in relation to this vacancy

Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank. The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience. Responsibilities *Provide 1st/2nd line IT support to Premium User Support * Incident resolution via phone, service desk tools or direct desk side engagement with the customer. *Customer coaching. * Involvement in project implementation and moves and changes. *Support of Remote Working. *Maintain effective working relationships with other support teams, other Head Office areas and external service providers. *Identify potential technology improvements where possible and improvements in how technology can be used to support the business. *Participate in testing new applications and hardware as required. *Communicate effectively with key business users regarding day-to-day support. *Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times. *Strong analytical skills to quickly assess situations, their impact and options for resolution. *Ability to work under pressure and deliver within limited timescales. *Strong interpersonal skills. *Good communication, both verbal and written. *Experience providing IT Support to customers at all levels Skills Mandatory: * Premium User Support experience (VIP Support) * MS Windows Support experience * Microsoft Office * Device Support - Blackberry/ Ipad etc * 2nd Line support level experience supporting a large user base * Recent and extensive experience with a Global Bank. This is an urgent requirement; please apply as soon as possible if you would like to be considered. Project People Ltd is acting as an Employment Business in relation to this vacancy