49 jobs found

Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ

About Ruskin Mill Trust: Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. Overview: As an IT Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers. Responsibilities: Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Desirable skills: Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Good organisation skills Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. Benefits: Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications A comprehensive induction Internal and external staff development opportunities Working for a visionary organisation Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Software Solutions Engineer to be a key part of our Egham team, representing proAV, playing a pivotal role in driving the successful adoption, ongoing enhancement and support of our internal software platforms, with a strong focus on user experience and engagement. This role is central to supporting the development, deployment, and continuous improvement of software solutions across the business-ensuring that both the company and its users gain maximum value from the tools in place. Your primary responsibility (not limited to) will be to support and optimise our Microsoft Dynamics 365 CRM platform, including system and data administration. Working closely with the Lead Software Solutions developer, you will deliver high-quality user support and training, maintain system integrity, set and champion best practices in data management. This is an ideal opportunity for someone with strong technical aptitude, excellent communication skills, and a passion for delivering reliable, user-friendly systems. This is an exciting opportunity for an exceptional, experienced to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Key Objectives/deliverables for the Role: Provide day to day support to end users, ensuring a "best experience" approach is adopted whilst training and supporting end users using Company software. Plan and deliver software projects and changes. Owning or involved in all aspects from concept, design, scoping, roll out, end user adoption and support. Create and deliver training, including training documentation - in collaboration with the training department. Supporting training efforts (formal and informal) and work to identify new opportunities to improve D365 usage. System administration, ensuring accuracy and integrity of system configuration and system data. Reinforcing good data entry and maintenance practices by users. Work with end users to create personal / department dashboards and reports (Both Dynamics and Power BI). Support internal software change control, this will include, but not limited to: Creating and administering change control tickets Implementing approved changes Attending scoping / delivery workshops Supporting the Software Solutions Officer with minor system changes. Support: Provide D365 helpdesk services for both internal users and the D365 team. Including associated solutions such as the Portal and Field Engineering App. Create, manage and resolve support tickets, documenting all actions and solutions. Analyse and troubleshoot issues to determine root causes and solutions. Keep stakeholders informed on issue status and escalate high-priority cases where needed. Assist with testing for new implementations and system updates. System Administration: Assist with day-to-day platform administration including user management, security roles, views, dashboards, marketing lists, license assignment and configuration changes. Collaborate with external partners and internal teams to plan and deploy system enhancements and updates. Participate in system improvement discussions and suggest enhancements based on user feedback. Stay up to date with the latest Microsoft and Dynamics technologies through ongoing learning. Data Administration: Develop and implement data quality standards, validation rules, and entry protocols. Conduct routine audits to identify and correct duplicates and inconsistencies. Work with business stakeholders to implement data retention policies and optimize storage. Maintain a strong focus on ensuring data integrity across all integrated systems. Key Requirements: Strong technical and analytical skills with attention to detail and a methodical approach. Proven experience implementing and maintaining data quality standards. Excellent problem-solving skills with the ability to communicate technical solutions effectively. Ability to manage multiple priorities and deliver in a fast paced and dynamic environment. Strong interpersonal and communication skills; able to run and deliver training sessions, a team player who can work cross-functionally across various users and departments. Growth mindset and eagerness to learn and develop professionally. Experience of Microsoft Dynamics would be a distinct advantage, including Power BI Power Apps Power Automate Basic understanding and or an active interest in: Programming languages such as C#, JavaScript, Python and SQL. AI and machine learning Model Context Protocol (MCP) Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

About the role: Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers - from household names to innovative start-ups - across industries including law, accountancy, storage, shipping, travel, and manufacturing. We currently have an exciting opportunity to join a global organisation operating within the maritime and business services sector. This role offers the chance to develop valuable IT skills while supporting the company's commitment to maintaining a secure, efficient, and technology-driven workplace. As an IT Service Delivery Apprentice , you'll gain hands-on experience in a busy, professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. You'll work alongside experienced IT professionals, developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation. Responsibilities: Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self-Service Portal. Provide clear and concise ticket notes in ITSM tool when creating, updating and resolving incidents. Ticket quality is imperative Knowledge articles - Review and assist with creation and upkeep of knowledge base articles to be consumed by the end user - with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk Hardware - Assist in the setup, installation and configuration of laptops, printers, and other IT equipment Projects - Provide support and guidance for any projects that require Service Desk involvement Assets - Work closely with the team to ensure that the IT Asset Database is always maintained and up to date JML (joiners/movers/leavers) - Assist the team with weekly Joiners/Movers and Leavers from the company. Ensure all tickets are actioned correctly in line with SOC controls General housekeeping - Ensure our Service Delivery department, build room and working area are free from clutter, with a clear desk policy in mind Communication and collaboration - Workprofessionally and closely with team members and wider business colleagues Stay informed about emerging IT trends and security standards What's in it for you? A chance to earn while you learn and achieve a nationally recognised qualification Hands-on experience in a global, professional organisation Mentoring and support from experienced IT professionals Opportunities to grow and progress within IT support and related fields Salary: £16,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: The opportunity to work with an experienced IT team Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Huddersfield Town Association Football Club is a historic English football club based in West Yorkshire. Known as The Terriers , the club boasts a proud legacy, including being the first team to win three consecutive English league titles in the 1920s and an FA Cup victory in 1922. Today, Huddersfield Town plays at the modern John Smith's Stadium, which serves as a hub for sport and community engagement. With a strong commitment to innovation, teamwork, and local pride, HTAFC continues to build on its rich heritage while striving for success on and off the pitch. Overview: The IT Network Support Apprentice will support the IT Team with the day-to-day operation of the various components that comprise the active infrastructure (including Aruba switches, routers, firewalls, wireless infrastructure, and network management systems). The post holder will also assist in the continuous development and design of the network active infrastructure, maintaining and monitoring the network as part of day-to-day operations, and contributing to the ongoing development of the company's networks. Working as a team member, the post holder will also contribute to investigating and introducing new technologies and networking services to support the company's IT strategy. Responsibilities: Problem-solving end user support issues. Being a direct point of contact for both internal and external enquiries. Client operating systems installations. Telecoms installations. IT remote support. Assisting with repairs of faulty equipment. Assisting in setting up office network systems. Assisting in the audio-visual set-up for the stadium and training ground, including for match days and other events as required. Contributing ideas to programmes and developing projects. Ensuring all information is kept up-to-date and recorded as necessary. Active Directory, Group Policy, DNS, DHCP. IT security, desktop/file and folder/network and internet. Office 365 applications. Liaising with external suppliers. Monitoring backup and recovery policies. Continuing to invest in learning and development. Ensuring IT-related issues are addressed and resolved in a timely manner. Providing a high level of customer service at all times. Ensuring infrastructure is consistently well-maintained and developed, with all necessary security in place Desirable skills: Proactive with workload and interventions. Seek to continually develop their skills and knowledge. Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role. Communicate appropriately at all levels. Be flexible to fit the development and growth of the organisation. Be flexible in hours of work. Be trustworthy and adhere to the Club's Code of Conduct and Ethics. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours a week, 9am - 5pm with 1 hour lunch break. If you are working a matchday you will get a day off in lieu. Benefits: Enhanced maternity, paternity, and adoption payments. Season card allocation. Professional development opportunities. Free on-site parking. Pension scheme. Support for caring and family commitments. Future prospects: Potential to move to a qualified role in IT Support. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business. Responsibilities: Log incidents and faults, categorising them Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow standard operating procedures of the company Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks to management team Manage scheduled tasks for customers Desirable skills: A good understanding and hands on experience of Microsoft 365 and Windows Great communications skills both verbal and written Good and efficient problem solving, with a focus on quick fixes Able to follow processes and procedures The ability to work well under pressure in a fast moving and dynamic business The ability to work at both our office in Cranleigh (3 days) and at home (2 days) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5.30pm Benefits: Coffee machine Regular team outings Dress down environment Future prospects: Possibility of full time employment About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.

About Optical Express: Optical Express are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in their people and technology. Optical Express are Europe's leading private provider of laser eye, premium intraocular lens and cataract surgery. They look after thousands of patients in their clinics every week. The Optical Express team work together, collectively and consistently striving for excellence. They support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to local communities, through their range of charitable and environmental projects. What will I be doing? Assess and respond to incidents logged according to customer and priority needs, while aiming to reach a resolution in agreement with relevant SLAs and maximise customer satisfaction Log all incoming calls, chats, web and emails to the service desk Ensure all information is accurately recorded in the service management tool ServiceNow Ensure that incidents/requests are assigned to the correct resolver team Take ownership of logged incidents/requests, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolutions, ensuring the incident log is accurately updated at all stages Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users Plan and prioritise workload to ensure deadlines and targets are met while following processes to ensure that a high-quality service is provided to both internal and external customers Develop and maintain knowledge and skills and keep up to date with new processes, procedures and developments What do I need to be successful? Passion for IT Enthusiasm to learn Excellent communication skills Strong work ethic Interest in problem solving Desire to build relationships within the Service Desk Team and the wider organisation Salary : £20,800 per annum Working hours : Monday to Friday, 9am - 5:30pm Benefits: Great starting salary Opportunity to progress internally Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Associate Solutions Engineer Farnborough Up to £45,000 + 25 Days Holiday + Enhanced Pension + Medical and Dental Care + Free Gym + Charity Days + Training and Certifications Excellent opportunity for someone early in their technical career to take the next step into a customer facing role, develop real hands on engineering experience, and work towards industry recognised certifications with a clear progression path into a full Solutions Engineer position. This company are a leading provider of wireless connectivity, IoT solutions and professional services. With strong year on year growth, they support customers across the UK with the rollout of advanced networking technologies. As part of their Technical Operations team, you will work alongside experienced Solutions Engineers and gain exposure to a wide range of modern wireless, networking and connectivity solutions. In this role you will support pre sales activities, assist with the preparation of technical documentation and proposals, and help senior engineers design and deliver customer solutions. You will pre stage and configure equipment in the lab, contribute to solution testing, and support service desk escalations where appropriate. You will also shadow senior engineers on customer sites and remote projects, building the experience needed to progress into a Solutions Engineer role. The ideal candidate will have some hands on experience in a technical role, home lab, apprenticeship, or similar environment and be looking to move into a more customer facing engineering career. You will have a demonstrable interest in networking, wireless technologies or connectivity, with a willingness to learn and progress. Any exposure to networking fundamentals, vendor equipment or wireless tools would be an advantage. This is a fantastic opportunity to join a highly respected and well supported engineering team, gain access to structured development and certifications, and build a long term career within a rapidly growing business. The Role: Support senior engineers with pre sales documentation and solution preparation Assist with the design and delivery of customer connectivity solutions Configure and pre stage equipment in the lab under guidance Contribute to testing, research and onboarding of new technologies The Person: Early in your technical career with some hands on experience Strong interest in networking, wireless technologies or connectivity Good communication skills and a willingness to learn Exposure to networking fundamentals or vendor equipment is desirable Reference Number: BBBH262305C To apply for this role or to be considered for further roles, please click Apply Now or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

1st Line IT Support Technician - MSP - Cheadle - Up to £26k DOE A growing IT Managed Services Provider (MSP) in Cheadle is looking for an early-career 1st Line IT Support Technician to join their friendly, customer-focused team. This role is ideal for candidates who've recently completed a Level 3 IT apprenticeship or those with up to 18 months' MSP/service desk experience. You'll be the first point of contact for customer issues, with the freedom to resolve tickets yourself or escalate when needed- giving you strong exposure to a wide range of technologies. This is a fully-office based position. Some onsite work is required, so a full UK driving licence and your own vehicle are essential. Key Skills Required: 1.5 years+ Service Desk experience (MSP experience desirable) Windows OS (essential) and/or macOS (desirable) Experience with cloud technologies i.e. Microsoft 365 Active Directory Basic understanding of networking Strong communication and customer-facing skills Full UK driving licence & own vehicle - essential With this opportunity, you'll get structured learning, hands-on mentoringship, and the chance to earn Microsoft, cloud, networking or security certifications - mayn of their Senior Engineers started exactly where you are now. Additionally, there's clear progression and optional vendor training like WatchGuard, Draytek or 3CX. Why Join? Salary up to £26,000 DOE 25 days holiday + bank holidays Certification support & dedicated training time Salary uplift per each exam pass Clear progression routes into cloud, networking or security Supportive, sociable team culture Interested? Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. Key words: Windows Server, Microsoft, MSP, Cheadle, Stockport, Cheshire, Manchester, Wythenshawe, Wilmslow, Office 365, Azure, Networking, VMWare, 1st line, IT Support, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.

Junior IT Field Service Technician Bromsgrove (Hybrid - 3 days per week) 25,000 - 27,000 + Personal Development Budget + Travel Allowance An excellent opportunity for someone early in their IT career, whether that's through commercial experience in IT Support or an apprenticeship route to join a leading IT solutions provider in a role offering plenty of technical variety, training and clear progression paths, This company is a leading IT partner specialising in delivering solutions, installations, and support to a wide range of clients across England. In this role, you will provide field-based and occasional office desk-side support, installing, maintaining, and repairing systems and devices, providing technical support, and offering IT advice. The role involves travel, including occasional overnight stays, with hybrid working available when not in the field. The ideal candidate will have at a minimum of around a of experience in IT Support as an IT Technician in a commercial or apprenticeship capacity. Ideally the right person will have exposure to core Windows environments, user and access management, and general day to day troubleshooting. Any familiarity with basic networking, cabling, on site hardware setups, or telephony systems would be a bonus. More importantly the right person will be keen to learn and progress. Due to the field-based nature of the role an Full UK Driving License is required for this role. This is a fantastic opportunity for a junior IT professional to join a leading tech solutions provider in a technically varied role with strong personal development and a supportive working environment. The Role: Provide field based and occasional desk side IT support, covering installation, maintenance, and repairs across a range of systems and devices Support a mix of clients in different sectors, offering clear technical guidance and hands on troubleshooting Training and development Travel to client sites as needed, including the odd overnight stay, with some hybrid working available The Person: Early experience in Windows environments, with a good grounding in user support, access management, and day to day troubleshooting Any exposure to basic networking, cabling, on site hardware setups, CCTV, or telephony systems would be a bonus Holds a full UK driving licence and comfortable travelling to client sites Based within commuting distance of Bromsgrove office and keen on a varied, hands on technical role Reference Number: BBBH (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Envolve Infrastructure Ltd are a subsidiary of Renew Holdings Plc and are looking to recruit an IT Manager to accommodate the ambitions of the subsidiary to grow both organically and by acquisition. Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards. The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance. ABOUT THE ROLE Reporting to the Head of Services, the IT Manager role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business. RESPONSIBILITIES Strategic Planning & Delivery Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR). Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes Budget Management Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR) Own and manage the annual IT budget, including forecasting, cost control, and reporting Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning Governance & Compliance Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks. Development and review of IT policies and procedures Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus) Infrastructure & Service Management Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices Ensure robust disaster recovery and business continuity plans are in place and regularly tested Manage service desk operations and ensure timely resolution of technical issues Leadership & Development Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning Stakeholder Engagement Act as the primary liaison between the company and Group IT Director Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions SKILLS, EXPERIENCE & QUALIFICATIONS An understanding of Cyber Essentials Plus, CIS audits and NIST frameworks is also required to ensure the business meets the challenges of cyber security hygiene Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.). A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice Understanding the importance of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills and the ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Associate Solutions Engineer Farnborough Up to £45,000 + 25 Days Holiday + Enhanced Pension + Medical and Dental Care + Free Gym + Charity Days + Training and Certifications Excellent opportunity for someone early in their technical career to take the next step into a customer facing role, develop real hands on engineering experience, and work towards industry recognised certifications with a clear progression path into a full Solutions Engineer position. This company are a leading provider of wireless connectivity, IoT solutions and professional services. With strong year on year growth, they support customers across the UK with the rollout of advanced networking technologies. As part of their Technical Operations team, you will work alongside experienced Solutions Engineers and gain exposure to a wide range of modern wireless, networking and connectivity solutions. In this role you will support pre sales activities, assist with the preparation of technical documentation and proposals, and help senior engineers design and deliver customer solutions. You will pre stage and configure equipment in the lab, contribute to solution testing, and support service desk escalations where appropriate. You will also shadow senior engineers on customer sites and remote projects, building the experience needed to progress into a Solutions Engineer role. The ideal candidate will have some hands on experience in a technical role, home lab, apprenticeship, or similar environment and be looking to move into a more customer facing engineering career. You will have a demonstrable interest in networking, wireless technologies or connectivity, with a willingness to learn and progress. Any exposure to networking fundamentals, vendor equipment or wireless tools would be an advantage. This is a fantastic opportunity to join a highly respected and well supported engineering team, gain access to structured development and certifications, and build a long term career within a rapidly growing business. The Role: Support senior engineers with pre sales documentation and solution preparation Assist with the design and delivery of customer connectivity solutions Configure and pre stage equipment in the lab under guidance Contribute to testing, research and onboarding of new technologies The Person: Early in your technical career with some hands on experience Strong interest in networking, wireless technologies or connectivity Good communication skills and a willingness to learn Exposure to networking fundamentals or vendor equipment is desirable Reference Number: BBBH262305C To apply for this role or to be considered for further roles, please click Apply Now or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. JBRP1_UKTJ

Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement.The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination.The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required.The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will:- Be attentive to detail and committed to delivering an exemplary customer experience- Approach your work positively and proactively, enjoying and succeeding in the role- Have proven success in an IT customer service environment, delivering outputs on time and to quality standards- Identify and implement improvements to ensure requests are processed efficiently and effectively- Work with minimal supervision, while knowing when to seek advice- Have the confidence to say no when required and make informed decisions- Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027.For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website.We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:- Free counselling services through Health Assured- Cycle to work scheme- Electric vehicle salary sacrifice scheme- Staff discount at Team Bath gym- Staff discounts on postgraduate tuition fees- Staff discount on language courses- Generous employer contributory pension schemes- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance- A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more- Free entry to the Holburne Museum in Bath- Local discounts and more- A family-friendly workplace- An excellent reward package that recognises the talents of our diverse workforce- Relocation allowance- Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expensesFind out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.