Role: ServiceNow Technical Lead
Job Type: Contract (Inside IR35)
Location: Remote
Client: Genpact
About the Role
We're looking for a ServiceNow Technical Lead to design, build, and deliver scalable enterprise solutions. You'll lead a team of developers, drive platform architecture, and ensure best practices across multiple ServiceNow modules.
Key Responsibilities
- Lead end-to-end ServiceNow solution design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.).
- Translate business needs into technical architecture and integrations.
- Guide developers, enforce coding standards, and optimize platform performance.
- Manage CMDB, Discovery, and automation initiatives.
- Stay current with new releases and recommend platform improvements.
Requirements
- 8+ years of experience with ServiceNow.
- Expertise in JavaScript, Glide API, workflows, and integrations (REST/SOAP).
- Strong knowledge of CMDB, Flow Designer, and Integration Hub.
- Excellent communication and leadership skills.
- Certifications: CSA, CIS (preferred), CAD (plus).