IT Engineer

Your new companyThis organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in building long-lasting, personable relationships with clients. With impressive growth behind it and exciting plans ahead, this business is evolving to meet the changing needs of its customers, and they are looking to add to their team. Your new roleReporting directly to the Managing Director, the role involves taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director, Network Manager, and support engineers, you'll ensure efficient service delivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please note this role will be based on site 5 days a week, with time split between the Head Office in Wigan and the schools. What you'll need to succeedIn order to be successful in securing this position, you must possess significant IT support experience, with experience either in the education sector or working for a Managed Service Provider. A knowledge of educational technologies would be beneficial, with a passion for working in this rewarding sector being essential. As you will be visiting the school sites, you must also have a valid UK driving licence and access to your own vehicle. What you'll get in returnIn return, you will be paid a competitive salary of between £28,000 and £32,000 dependent on experience, and you will be joining a well-established team where you will be fully supported upon joining the team. You will also gain access to an attractive benefits package which includes a generous holiday allowance, an additional day off for your birthday and branded workwear, as well as your own mobile devices. This is an exciting opportunity for an established IT Technician or IT Engineer to join an organisation where you will continue to grow and develop. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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