2nd Line Support

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We're looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment.

What You'll Be Doing:

• Provide 1st & 2nd line IT support - over the phone, face-to-face and remotely
• Log, diagnose and resolve incidents quickly using our Service Desk system
• Escalate complex problems to the right teams while keeping users in the loop
• Troubleshoot hardware, software and network issues across multiple sites
• Identify ways to make IT support smoother and more efficient

What We're Looking For:

• Demonstrated experience in a service desk or desktop support environment
• Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
• Experience using Service Desk systems in a fast-paced environment
• Strong communication skills and a customer-first attitude

If you're ready to make an impact then please get in touch with a recent CV.

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35