ICT Support Technician

ICT Support Technician - Swindon
Salary: 35,000 + benefits

I'm working with a well-established construction and infrastructure business that's looking to appoint an ICT Support Technician to join their Swindon-based team.

You'll be part of a close-knit internal IT function supporting end users across the UK, providing first- and second-line technical support on hardware, software, and systems. This role would suit someone who enjoys problem-solving, variety in their day, and working with a broad range of users across both office and site environments.

Key responsibilities:

• Provide 1st and 2nd line support for all ICT queries, ensuring issues are resolved quickly and effectively.

• Install, configure, and maintain PCs, laptops, mobile devices, and peripherals.

• Support user account management, permissions, and security in line with company systems and processes.

• Assist with hardware and software upgrades, patching, and roll-outs.

• Liaise with third-party suppliers where required and maintain accurate asset records.

• Support the onboarding and offboarding process for new starters and leavers.

What you'll need:

• Previous experience in an ICT Support or Helpdesk role (1st/2nd line).

• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.

• Confident troubleshooting hardware, networking, and connectivity issues.

• Excellent communication and customer service skills - approachable and proactive.

What's on offer:

• Salary up to 35,000

• Long-term career progression within a stable and respected employer

• Supportive team culture with ongoing training and development

If you'd like to know more or have a confidential chat about the role, please get in touch