IT - Technical Support

IT Technical Support

Location: Essex

Type: Full-time Permanent

Are you an IT professional who enjoys solving complex technical challenges and improving systems that make a real impact? Join a forward-thinking organisation specialising in waterproofing solutions for both refurbishments and new builds where every project is unique, and innovation is part of the foundation.

Our client delivers customisable solutions backed by end-to-end technical expertise from bespoke roof design services and accredited manufacturing training to dedicated customer and project support. As part of this growing team, you'll play a key role in maintaining and optimising the company's IT infrastructure to support seamless operations across all departments.

Key Responsibilities

Project Management

• Lead the planning, execution, and delivery of technical projects.
• Collaborate with stakeholders to define requirements and align business and IT objectives.

Technical Problem Solving

• Diagnose and resolve complex technical issues, ensuring minimal disruption.
• Implement practical, long-term solutions that enhance performance and reliability.

Continuous Improvement

• Stay current with evolving IT trends and technologies.
• Recommend and implement process and system enhancements to drive efficiency.

Email Administration

• Manage Exchange Online accounts, distribution lists, and mail flow rules.
• Troubleshoot email issues, configure forwarding, and maintain security filters.

Device Management

• Administer and secure corporate devices using Microsoft Intune or equivalent MDM tools.
• Enforce company security policies and manage access to resources.

Troubleshooting & Support

• Provide first and second-line support for Microsoft 365, hardware, software, and network systems.
• Act as the first point of contact for technical queries across the business.

Compliance & Risk Management

• Ensure adherence to IT compliance standards and conduct regular audits.
• Identify and mitigate cybersecurity threats and vulnerabilities.

Access Control

• Manage access control policies and permissions to safeguard sensitive data.

Additional Duties

• Support users with software and hardware issues as needed.
• Assist with wider IT initiatives to support business goals.

Key Skills and Qualifications

• Strong knowledge of Microsoft 365 administration and SharePoint development
• Experience with Azure Active Directory (AD) and Power Platform
• Familiarity with cybersecurity principles and training
• Skilled in device management (Intune or equivalent)
• Excellent troubleshooting skills for software, hardware, and network systems
• Experience in project management and network diagnostics
• Understanding of AI-driven process automation

Key Stakeholders

Internal: All departments across the company

External:

• IT equipment and service providers
• Microsoft 365 development partner (Intelogy)
• Hardware and finance software partner (Intact)

Why Join?

• Work with a company that values innovation and technical excellence.
• Be part of a team that supports your professional growth and development.
• Play a crucial role in shaping IT infrastructure and security for a growing business.

If you're passionate about IT, security, and driving digital improvement we'd love to hear from you.