ITSM Solutions Consultant/Architect

Our Watford based client is a trusted global SaaS organisation providing integrated solutions to some of the world's most dynamic industries. With secure technology, robust compliance, and a people-first culture, they believe systems integration should be both bold and responsible and uses its collaborative culture to blend innovation with trusted expertise.

Within its expert services team, there is a need for a hands-on individual with a comprehensive set of skills combining solution architecture, customer engagement and project management. This is a formidable toolkit in any industry but within ITSM, it requires a broad range of experience. I am seeking someone with an indepth understanding of the ITSM landscape and the ability to work at the intersection of clients and third-party suppliers to design and deliver integrated and advanced service management frameworks. The successful candidate will translate unique business needs into operating models built for scalability, compliance, and enterprise-wide agility - but without ever losing sight of the long term value for the customer.

The role

• Design, architect and implement ITSM solutions that integrate seamlessly across the client and third-party environments
• Translate business needs into robust, scalable service models
• Collaborate with internal teams and partners to drive efficiency and innovation
• Ensure solutions meet compliance, security, and service-quality standards
• Contribute to pre-sales activities by defining solution scope, estimating delivery effort, and providing expert technical insight.
• Stay ahead of emerging trends in integration, automation, and SaaS, bringing fresh, forward-thinking ideas into every project
• Build long term relationships with clients
• Take full ownership for project delivery
• This a hybrid role, so you must be willing to work remotely.

The requirements:

• Demonstrated experience in solution architecture, ideally within ITSM and systems integration environments.
• Skilled in leading complex projects, coordinating across functions, managing stakeholders, and maintaining full delivery accountability.
• Deep understanding of managed service delivery, with a focus on long-term client value and life cycle optimisation.
• Clear, confident communicator - able to engage effectively with both technical and business audiences.
• Analytical and systems-minded, capable of designing scalable, future-proof solutions rather than short-term fixes.

If you are an experienced service management architect/ITSM Solution Architect and you are looking for the freedom to innovate, the support of a collaborative team, and the stability of a well-established business committed to doing things the right way, then we need to speak. I know my client is looking to build a team of experts who are passionate about modernising IT service delivery - and it could be you!

For further information and an initial discussion please call Keith Wilkins today or send your CV 

Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools, or AI. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

SDI Recruitment is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.