Trainee Technical Support Engineer

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.

Duties and tasks will include:

• Customer Support
  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
• Technical Troubleshooting
  • Learn to use diagnostic tools and remote access software to investigate faults.
  • Assist in testing and configuring systems, applications, and equipment.
  • Support the roll out of upgrades or new systems or applications
• Documentation & Knowledge Sharing
  • Maintain accurate records of issues, resolutions, and system changes.
  • Contribute to the internal knowledge base by documenting common fixes.
• Continuous Learning
  • Participate in structured product and technical training sessions and shadowing opportunities. Keep up to date with product updates, industry trends, and best practices

INDL