Senior IT Systems Engineer & Escalation

The Job:

We're delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. It's important to note that this isn't a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.

Responsibilities will include:

• Acting as a technical escalation point to the IT service desk
• Assist with pre-sales technical support
• Providing technical support by way of support tickets and emails
• Answering the phone when needed
• Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting
• Acting as primary technical lead
• Training other members of the desk, or assisting non technical staff with support issues
• Answering to the service desk manager

A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems.

The Person:

For this role, our client is seeking someone with the following skills and experience.

• Previous experience held in an MSP environment is ideal but essential
• Experience in Azure and Microsoft 365
• Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services
• Strong skills supporting Microsoft AD, DNS and Remote Desktop Services
• Experience supporting network related technologies and equipment
• Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents
• Understanding of virtualisation technologies and concepts
• Understanding of backup and DR technologies
• Excellent people skills
• Have own transport and driving license (though role is predominantly office based)
• Will be expected to complete Microsoft training, most likely one or all of the following:
• AZ-104
• AZ-304
• AZ-700
• AZ800 & 801

The Salary:

£31-37,000 depending on experience

The Hours:

Monday - Friday 9am - 5.30pm

The Location:

Bristol - Hybrid working (3 days in the office)

The Benefits:

Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension