Senior Managed Service Engineer

Senior Managed Service Engineer

Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.

Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup & Replication to join our high-performing Managed Services team. In this role, you'll play a pivotal part in delivering world-class support to enterprise clients, ensuring their hybrid cloud environments achieve peak availability, performance, and resilience.

You'll lead innovation by applying your technical expertise and solution-focused mindset to troubleshoot, optimise, and enhance our managed services. If you're a self-driven professional who thrives in collaboration and client engagement, this role offers the chance to make a real impact in a growing organisation.

Key Responsibilities

• Provide operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security.
• Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and virtual networking.
• Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads.
• Manage incidents, service requests, and change controls in alignment with ITIL-based processes.
• Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement.
• Maintain and update accurate, detailed technical documentation and configuration records.
• Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements.
• Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support.
• Participate in out-of-hours support rotation as required.

Required Skills, Experience, and Technical Expertise:

• vSphere 7/8 hands-on operational and management experience
• VSAN operational and management experience
• NSX operational and management experience (DFW, NAT, Routing, troubleshooting)
• Veeam Backup and Replication operational and management experience (job management and configuration, restore testing, SureBackup, troubleshooting)
• Operational and management experience of Omnissa Horizon, AppVolumes, DEM and associated technologies
• Validated VMware certifications (example: VCP-DCV, VCP-NV)
• Experience utilising Aria Operations to monitor and detect issues in environments

Highly Desirable:

• Veeam Certified Engineer
• ITIL Foundation or experience working in ITIL-governed environments
• VCF hands on operational and management experience (patching, maintenance activities, troubleshooting)
• Aria Operations for Logs
• Aria Operations for Networks
• Dell server / VxRail operational experience (firmware, troubleshooting)
• Veeam on AWS and/or Azure

Desirable:

• Azure / EntraID / M365 operations
• AWS native operational management
• Site Recovery Manager
• VMware Cloud Director
• Aria Automation (blueprint creation and maintenance)
• Microsoft SQL operational experience (such as release and manage database deadlocks, backup jobs, manage database instance sizing, and perform backup and restoration activities)
• Experience with Jenkins - pipeline design and execution
• Competency in one of more of PowerShell / Bash / Python scripting languages
• Hands on experience with Hashicorp Packer

Professional Competencies:

• Exceptional customer-facing communication and interpersonal skills, both written and verbal.
• Strong time management and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Capable of working independently with minimal supervision, as well as contributing effectively to a high-performing, remote-first team.
• Skilled in delivering clear, concise technical updates and guidance to clients in both virtual and in-person settings.
• Capable of producing and maintaining documentation of operational processes presentable both internally and to customers.

Work Environment:

• Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.
• Flexible working hours around core support requirements.
• Equipment and software provided to support effective home working.

Company Benefits:

• 25 days annual leave plus UK bank holidays
• Company pension scheme
• Private medical insurance
• Ongoing technical training and certification support
• Regular team social events and wellbeing initiatives
• Recognition and performance reward schemes