DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
04/06/2025
Full time
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
14/02/2025
Full time
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
The Chartered Institute of Arbitrators
Holborn, London, UK
Position Overview
We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce.
The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).
Key Responsibilities
Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
Ensure databases are properly structured, maintained, and upgraded as needed.
Define, implement, and manage seamless data integration across various platforms and applications.
Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches.
Develop and manage backup and recovery plans to safeguard data integrity and availability.
Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations.
Management and training of junior staff and data teams.
Oversee data cleansing operations to ensure data is accurate and free from inconsistencies.
Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs.
Monitor and optimise database performance to ensure efficient data retrieval and storage.
Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity.
Ensuring that the right data is available to the right people at the right time.
Assisting teams in analysing data to support business decisions.
Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements.
Create and maintain comprehensive documentation of configurations, processes, and procedures.
Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.
Experience, Knowledge and Skills
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as a Database Administrator or Data Analyst.
Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
High level of skills in Power BI to include Dashboards and Executive reporting.
Strong knowledge of SQL and database management systems.
Experience with database performance tuning and optimisation.
Experience in implementing data security best practices.
Excellent problem-solving abilities.
Experience managing data cleansing exercises.
Experience managing and mentoring staff.
Strong communication and collaboration skills.
Detail-oriented with a focus on accuracy and quality.
Ability to work well alone and as part of a team.
Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation
What's in it for you?
Contract: Permanent
Salary: £50,000 per annum
Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Enhanced company scheme subject to terms and conditions
Life assurance: Company life assurance scheme (4 x annual salary)
Pension: Generous Pension Scheme (from day 1 of joining)
Check out the full range of benefits on offer on our careers site
Application Notes:
A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site.
The deadline for applications is 23:59 hours by Sunday 10 November 2024.
Interviews are scheduled to take place from the week commencing 18 November 2024.
Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
28/10/2024
Full time
Position Overview
We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce.
The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).
Key Responsibilities
Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
Ensure databases are properly structured, maintained, and upgraded as needed.
Define, implement, and manage seamless data integration across various platforms and applications.
Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches.
Develop and manage backup and recovery plans to safeguard data integrity and availability.
Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations.
Management and training of junior staff and data teams.
Oversee data cleansing operations to ensure data is accurate and free from inconsistencies.
Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs.
Monitor and optimise database performance to ensure efficient data retrieval and storage.
Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity.
Ensuring that the right data is available to the right people at the right time.
Assisting teams in analysing data to support business decisions.
Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements.
Create and maintain comprehensive documentation of configurations, processes, and procedures.
Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.
Experience, Knowledge and Skills
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as a Database Administrator or Data Analyst.
Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
High level of skills in Power BI to include Dashboards and Executive reporting.
Strong knowledge of SQL and database management systems.
Experience with database performance tuning and optimisation.
Experience in implementing data security best practices.
Excellent problem-solving abilities.
Experience managing data cleansing exercises.
Experience managing and mentoring staff.
Strong communication and collaboration skills.
Detail-oriented with a focus on accuracy and quality.
Ability to work well alone and as part of a team.
Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation
What's in it for you?
Contract: Permanent
Salary: £50,000 per annum
Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Enhanced company scheme subject to terms and conditions
Life assurance: Company life assurance scheme (4 x annual salary)
Pension: Generous Pension Scheme (from day 1 of joining)
Check out the full range of benefits on offer on our careers site
Application Notes:
A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site.
The deadline for applications is 23:59 hours by Sunday 10 November 2024.
Interviews are scheduled to take place from the week commencing 18 November 2024.
Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary We are looking for a Pensions Implementation Consultant to join our team. It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system, but also working closely with the ongoing development of a system called Compendia, this includes contributing to development plans, reviewing enhancement requests, Compendia rollouts and producing prototypes for new functionality. This is a great role for you if you already have a good knowledge of public sector and/or defined benefit pension schemes and experience of implementing pensions software. Core Duties/Responsibilities The successful candidates will be responsible for the following: Specialising in calculations using the Compendia Touch application Liaising with clients (both internal and external) to understand their requirements for the Compendia Touch application Analysing, documenting and estimating client requirements Configuring and testing the Compendia Touch application Enhancing and developing the Touch Model Improving the implementation practices and procedures Working closely with the development team to refine and improve the system Skills, Knowledge & Experience The successful candidate will demonstrate the following experience, skills and behaviours: Defined benefit pensions knowledge, LGPS experience would be advantageous Experience in DB pension calculations Experience of using Pension Configuration Tools and MS SQL Relevant qualifications in the Pensions & Actuarial Industry desirable (e.g. Pensions Management Institute Certification) At least 1/3 years of experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects Demonstrable software development capability Demonstrate commercial awareness & operational efficiencies/income generation in current role What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
31/10/2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary We are looking for a Pensions Implementation Consultant to join our team. It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system, but also working closely with the ongoing development of a system called Compendia, this includes contributing to development plans, reviewing enhancement requests, Compendia rollouts and producing prototypes for new functionality. This is a great role for you if you already have a good knowledge of public sector and/or defined benefit pension schemes and experience of implementing pensions software. Core Duties/Responsibilities The successful candidates will be responsible for the following: Specialising in calculations using the Compendia Touch application Liaising with clients (both internal and external) to understand their requirements for the Compendia Touch application Analysing, documenting and estimating client requirements Configuring and testing the Compendia Touch application Enhancing and developing the Touch Model Improving the implementation practices and procedures Working closely with the development team to refine and improve the system Skills, Knowledge & Experience The successful candidate will demonstrate the following experience, skills and behaviours: Defined benefit pensions knowledge, LGPS experience would be advantageous Experience in DB pension calculations Experience of using Pension Configuration Tools and MS SQL Relevant qualifications in the Pensions & Actuarial Industry desirable (e.g. Pensions Management Institute Certification) At least 1/3 years of experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects Demonstrable software development capability Demonstrate commercial awareness & operational efficiencies/income generation in current role What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Oracle Data Migration Specialist - Oracle Fusion £450 - £600 per day (inside IR35) London (3 days per week on-site - mandatory ) 6 months initially (part of a multi-year programme - expected to extend) We are seeking an Oracle Data Migration Specialist for a critical project involving the migration from on-premises Oracle E-Business Suite to Oracle Fusion Cloud. This role requires a professional with a strong background in Oracle Fusion data migration, particularly within HR, Payroll, and Finance modules. Day-to-day of the role: Perform data extraction, transformation, and loading (ETL) processes. Conduct data quality assessments and cleansing to ensure accuracy and completeness. Ensure that migrated data aligns with strategic goals and reconciles accurately post-migration. Provide support to the master vendor, focusing on data strategy and integrity rather than hands-on transformation. Required Skills & Qualifications: Proven experience with Oracle Fusion data migration. Hands-on experience with HR, Payroll, and Finance modules in Oracle Fusion. Strong understanding of data security principles, especially when handling sensitive data. Excellent stakeholder engagement and communication skills, capable of working effectively with both technical and business teams. Desirable: Public sector experience and familiarity with multiple data sources like spreadsheets and small databases. In the first instance, please submit your CV.
31/10/2025
Contractor
Oracle Data Migration Specialist - Oracle Fusion £450 - £600 per day (inside IR35) London (3 days per week on-site - mandatory ) 6 months initially (part of a multi-year programme - expected to extend) We are seeking an Oracle Data Migration Specialist for a critical project involving the migration from on-premises Oracle E-Business Suite to Oracle Fusion Cloud. This role requires a professional with a strong background in Oracle Fusion data migration, particularly within HR, Payroll, and Finance modules. Day-to-day of the role: Perform data extraction, transformation, and loading (ETL) processes. Conduct data quality assessments and cleansing to ensure accuracy and completeness. Ensure that migrated data aligns with strategic goals and reconciles accurately post-migration. Provide support to the master vendor, focusing on data strategy and integrity rather than hands-on transformation. Required Skills & Qualifications: Proven experience with Oracle Fusion data migration. Hands-on experience with HR, Payroll, and Finance modules in Oracle Fusion. Strong understanding of data security principles, especially when handling sensitive data. Excellent stakeholder engagement and communication skills, capable of working effectively with both technical and business teams. Desirable: Public sector experience and familiarity with multiple data sources like spreadsheets and small databases. In the first instance, please submit your CV.
Head of Data Governance £90k + car/allowance - Permanent - 35 hrs - Hybrid (c.2 days/week near Worcester) At a Glance: Mission: Stand up and lead enterprise data governance from near ground-zero. Team: You'll lead 2 Data Quality Improvement Managers and 1 Data Quality Analyst. Impact: Build the policies, standards, stewardship model and data quality controls that underpin analytics, AI readiness and regulatory confidence. Fit: Credible changemaker who's done this 3-4 times in complex organisations and can win hearts and minds, not just write policy. Introduction: If you believe good data should drive better decisions and lasting cultural change, this role offers the chance to build it properly from the ground up. You'll join a large, complex organisation headquartered near Worcester, one that's investing in data as a genuine enabler of transformation. This is a hands-on leadership role for someone who's rolled out governance frameworks, data quality controls and stewardship models before-and knows how to make them stick through people, not process. What you'll do: Own the data governance strategy, operating model and roadmap. Establish and embed policies, standards, definitions, lineage and stewardship across functions. Operationalise data quality (rules, controls, dashboards, SLAs) and embed KPI reporting. Identify and escalate data risks using an agreed risk matrix; drive remediation with owners. Lead comms and education to create a strong culture of accountability and data literacy. Manage and develop a small DQ team; expand capability as the programme scales. What you've done: Led data governance and DQ across multiple organisations (ideally regulated, asset-heavy or service-based). Implemented stewardship models end-to-end (roles, RACI, workflows, adoption). Delivered measurable DQ improvements (profiling, rules, exceptions, remediation, KPIs). Tooled with one or more: Collibra, Informatica DQ, Experian Aperture, Ataccama, Talend, Microsoft Purview (or comparable). Worked with both supportive and resistant stakeholders-tailoring your message to the audience. Built and led capable data teams through delivery and change. Nice to have: DAMA certification (or equivalent knowledge base). Experience embedding governance during digital, ERP, or BI transformation. Package & working pattern: Base: c.£90k + car/allowance (flexible for standout profiles). Benefits: 25-30 days leave + bank holidays, matched pension, life assurance, wellbeing support, flexible benefits. Hybrid: Around two days a week West Midlands, plus flexibility for workshops and team collaboration.
31/10/2025
Full time
Head of Data Governance £90k + car/allowance - Permanent - 35 hrs - Hybrid (c.2 days/week near Worcester) At a Glance: Mission: Stand up and lead enterprise data governance from near ground-zero. Team: You'll lead 2 Data Quality Improvement Managers and 1 Data Quality Analyst. Impact: Build the policies, standards, stewardship model and data quality controls that underpin analytics, AI readiness and regulatory confidence. Fit: Credible changemaker who's done this 3-4 times in complex organisations and can win hearts and minds, not just write policy. Introduction: If you believe good data should drive better decisions and lasting cultural change, this role offers the chance to build it properly from the ground up. You'll join a large, complex organisation headquartered near Worcester, one that's investing in data as a genuine enabler of transformation. This is a hands-on leadership role for someone who's rolled out governance frameworks, data quality controls and stewardship models before-and knows how to make them stick through people, not process. What you'll do: Own the data governance strategy, operating model and roadmap. Establish and embed policies, standards, definitions, lineage and stewardship across functions. Operationalise data quality (rules, controls, dashboards, SLAs) and embed KPI reporting. Identify and escalate data risks using an agreed risk matrix; drive remediation with owners. Lead comms and education to create a strong culture of accountability and data literacy. Manage and develop a small DQ team; expand capability as the programme scales. What you've done: Led data governance and DQ across multiple organisations (ideally regulated, asset-heavy or service-based). Implemented stewardship models end-to-end (roles, RACI, workflows, adoption). Delivered measurable DQ improvements (profiling, rules, exceptions, remediation, KPIs). Tooled with one or more: Collibra, Informatica DQ, Experian Aperture, Ataccama, Talend, Microsoft Purview (or comparable). Worked with both supportive and resistant stakeholders-tailoring your message to the audience. Built and led capable data teams through delivery and change. Nice to have: DAMA certification (or equivalent knowledge base). Experience embedding governance during digital, ERP, or BI transformation. Package & working pattern: Base: c.£90k + car/allowance (flexible for standout profiles). Benefits: 25-30 days leave + bank holidays, matched pension, life assurance, wellbeing support, flexible benefits. Hybrid: Around two days a week West Midlands, plus flexibility for workshops and team collaboration.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary An experienced individual delivering Pensions System configuration to both internal and external software and administration clients. A client facing role, acting as workstream or technical lead for client configuration and an expert in automating scheme calculations, workflows, client output configuration, data migrations and / or interfaces. Agree the scope of work and provide estimates. Will define, configure, test, implement and maintain specific pension's elements of the Company's software. The role also requires the individual to continuously develop a professional, technical and commercially aware approach Core Duties/Responsibilities The successful candidate will be responsible for the following, but not limited to; Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Analyse the impact of legislation changes to a client's pensions system functionality, providing advice and guidance on the integration of new legislative software modules released by the company. Interpret and implement legislative changes making use of senior consultant advice where necessary. Design the proposed solution prior to the onset of any coding to ensure; It fulfils the business requirements, it makes best use of existing code instead of re-inventing the wheel and adheres to technical best practice Undertake the development of, and continuous improvements to, an appropriate methodology for the construction of pensions calculations to optimise delivery. Liaise and provide guidance to clients on the production of appropriate test data and results. Produce user and pensions systems documentation as required and agreed. Where adherence to a client's standards and procedures is determined within the contractual terms of a project, to ensure that documentation is produced, approved and issued in accordance with those requirements. Provide support and consultancy to clients, including telephone support and site visits. Ensure successful application of best practice plus all defined policies and procedures, identifying, where appropriate, any deficiencies in, or opportunities for improvement to them. Ensure quality and timeliness of deliverables from staff. Identify and nurture individual staff development and training within the scope of the supervisory responsibility. Taking into consideration the best fit with Company direction and annual budget. Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: Essential Prior experience of Pensions Systems configuration Analytical mindset Administration of DB / DC Pensions Schemes. Excellent working knowledge of UK Pensions Legislation. Good ability to perform scheme calculations manually (supported by appropriate tools). Excellent understanding of Pensions Administration Business Processes and Workflows Desirable Educated to degree standard preferred. Relevant qualifications in the Pensions Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Essential Strong experience of the Pensions Industry, either as a Senior Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects and subsequently supervising (on large projects) or developing and testing (smaller projects) Pensions Systems Changes, such as scheme calculation changes. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
31/10/2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary An experienced individual delivering Pensions System configuration to both internal and external software and administration clients. A client facing role, acting as workstream or technical lead for client configuration and an expert in automating scheme calculations, workflows, client output configuration, data migrations and / or interfaces. Agree the scope of work and provide estimates. Will define, configure, test, implement and maintain specific pension's elements of the Company's software. The role also requires the individual to continuously develop a professional, technical and commercially aware approach Core Duties/Responsibilities The successful candidate will be responsible for the following, but not limited to; Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Analyse the impact of legislation changes to a client's pensions system functionality, providing advice and guidance on the integration of new legislative software modules released by the company. Interpret and implement legislative changes making use of senior consultant advice where necessary. Design the proposed solution prior to the onset of any coding to ensure; It fulfils the business requirements, it makes best use of existing code instead of re-inventing the wheel and adheres to technical best practice Undertake the development of, and continuous improvements to, an appropriate methodology for the construction of pensions calculations to optimise delivery. Liaise and provide guidance to clients on the production of appropriate test data and results. Produce user and pensions systems documentation as required and agreed. Where adherence to a client's standards and procedures is determined within the contractual terms of a project, to ensure that documentation is produced, approved and issued in accordance with those requirements. Provide support and consultancy to clients, including telephone support and site visits. Ensure successful application of best practice plus all defined policies and procedures, identifying, where appropriate, any deficiencies in, or opportunities for improvement to them. Ensure quality and timeliness of deliverables from staff. Identify and nurture individual staff development and training within the scope of the supervisory responsibility. Taking into consideration the best fit with Company direction and annual budget. Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: Essential Prior experience of Pensions Systems configuration Analytical mindset Administration of DB / DC Pensions Schemes. Excellent working knowledge of UK Pensions Legislation. Good ability to perform scheme calculations manually (supported by appropriate tools). Excellent understanding of Pensions Administration Business Processes and Workflows Desirable Educated to degree standard preferred. Relevant qualifications in the Pensions Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Essential Strong experience of the Pensions Industry, either as a Senior Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects and subsequently supervising (on large projects) or developing and testing (smaller projects) Pensions Systems Changes, such as scheme calculation changes. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Role: ICT Service Desk Operative Location: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
31/10/2025
Contractor
Role: ICT Service Desk Operative Location: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of 28,000 - 30,000 per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
31/10/2025
Contractor
IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of 28,000 - 30,000 per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
31/10/2025
Full time
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
31/10/2025
Full time
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior Cyber Security Analyst - (Apply online only)pd (experience dependent) INSIDE IR35 - 3 month initial contract - London (3 days per week onsite) Please note: Due to the nature of the role, we are ideally looking for candidates to hold an active SC clearance. We are looking for a SC Cleared Senior Cyber Security Analyst with SPLUNK experience to join our central government client on an initial 3-month contract. You must have experience investigating and responding to cyber incidents, co-ordinating incident response in a large organisation. We have both a Senior and mid-level role available. Main responsibilities: As a senior security analyst with responsibility for incident response, you will: Lead the investigation of security alerts to understand the nature and extent of possible cyber incidents Lead the forensic analysis of systems, files, network traffic and cloud environment Lead the technical response to cyber incidents by identifying and implementing (or coordinating the implementation of) containment, eradication and recovery actions Support the wider coordination of cyber incidents Review previous incidents to identify lessons and actions Identify and deliver opportunities for continual improvement of the incident response capability Work closely alongside other Cyber Defence functions, supporting the continual improvement of wider capabilities Develop and update internal plans, playbooks and knowledge base articles Act as an escalation point for, and provide coaching and mentoring to, security analysts Be responsible for leadership and line management of security analysts Cyber incidents can and do arise on a 24/7 basis. The team operates an out-of-hours on call rota, which you will be expected to join. Essential skills and experience: SPLUNK EDR (Endpoint Detection and Response) Significant experience investigating and responding to cyber incidents Significant experience using security tools (e.g., EDR, SIEM) to support the investigation and response to cyber incidents Experience managing and coordinating the response to cyber incidents Experience coaching and mentoring junior staff An in-depth understanding of the tools, techniques and procedures used by threat actors Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
31/10/2025
Contractor
Senior Cyber Security Analyst - (Apply online only)pd (experience dependent) INSIDE IR35 - 3 month initial contract - London (3 days per week onsite) Please note: Due to the nature of the role, we are ideally looking for candidates to hold an active SC clearance. We are looking for a SC Cleared Senior Cyber Security Analyst with SPLUNK experience to join our central government client on an initial 3-month contract. You must have experience investigating and responding to cyber incidents, co-ordinating incident response in a large organisation. We have both a Senior and mid-level role available. Main responsibilities: As a senior security analyst with responsibility for incident response, you will: Lead the investigation of security alerts to understand the nature and extent of possible cyber incidents Lead the forensic analysis of systems, files, network traffic and cloud environment Lead the technical response to cyber incidents by identifying and implementing (or coordinating the implementation of) containment, eradication and recovery actions Support the wider coordination of cyber incidents Review previous incidents to identify lessons and actions Identify and deliver opportunities for continual improvement of the incident response capability Work closely alongside other Cyber Defence functions, supporting the continual improvement of wider capabilities Develop and update internal plans, playbooks and knowledge base articles Act as an escalation point for, and provide coaching and mentoring to, security analysts Be responsible for leadership and line management of security analysts Cyber incidents can and do arise on a 24/7 basis. The team operates an out-of-hours on call rota, which you will be expected to join. Essential skills and experience: SPLUNK EDR (Endpoint Detection and Response) Significant experience investigating and responding to cyber incidents Significant experience using security tools (e.g., EDR, SIEM) to support the investigation and response to cyber incidents Experience managing and coordinating the response to cyber incidents Experience coaching and mentoring junior staff An in-depth understanding of the tools, techniques and procedures used by threat actors Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
31/10/2025
Full time
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
31/10/2025
Full time
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Third Nexus Group Limited
Chalfont St. Peter, Buckinghamshire
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
31/10/2025
Full time
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Job title: Technical Support Analyst Location: Norfolk (Hybrid working) Contract: 3 months (possible extension) Inside IR35 Day rate: 127 Job Purpose: The post holder will work in the Trust's IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other Technical Support Analysts Performs work which requires the application of a significant range of fundamental principles in a variety of contexts Takes a structured and effective approach to own work and demonstrates leadership potential Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives Is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates Displays a responsible attitude to following procedures, keeping records and caring for equipment and other assets Is thoroughly familiar with the installed hardware and software and the procedures in use in the Computer Operations area Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems Management and analysis of systems capacities and performance using agreed procedures and tools OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software Participating in the administration of security implementation and analysis, involving the identification and scheduling of server level updates and patches from Microsoft and user level security infrastructure from Domain-wide administration group privileges to individual access rights to remote resources Prompt exporting and importing of NSTS (National Strategic Tracing Service) data from PPA Oracle database on a monthly basis Issue escalation for both internal and third party applications such as A&E, Maternity, Purchasing systems. NNUH Contract for IBM global services for issues management and resolution Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements Works with others, including user representatives, facilities managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with the system. Ensures that procedures are followed, particularly those relating to safety, AV procedures and security Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention Works with system architects, designers and contractors to plan and implement major configuration changes and upgrades. Conducts investigations on system performance and makes proposals for involvement. Provides advice and assistance to specialists and other system or service providers Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays Provides advice and guidance to less experienced colleagues as required Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements Participating in the on-call rota as required Project assignments
31/10/2025
Contractor
Job title: Technical Support Analyst Location: Norfolk (Hybrid working) Contract: 3 months (possible extension) Inside IR35 Day rate: 127 Job Purpose: The post holder will work in the Trust's IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other Technical Support Analysts Performs work which requires the application of a significant range of fundamental principles in a variety of contexts Takes a structured and effective approach to own work and demonstrates leadership potential Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives Is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates Displays a responsible attitude to following procedures, keeping records and caring for equipment and other assets Is thoroughly familiar with the installed hardware and software and the procedures in use in the Computer Operations area Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems Management and analysis of systems capacities and performance using agreed procedures and tools OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software Participating in the administration of security implementation and analysis, involving the identification and scheduling of server level updates and patches from Microsoft and user level security infrastructure from Domain-wide administration group privileges to individual access rights to remote resources Prompt exporting and importing of NSTS (National Strategic Tracing Service) data from PPA Oracle database on a monthly basis Issue escalation for both internal and third party applications such as A&E, Maternity, Purchasing systems. NNUH Contract for IBM global services for issues management and resolution Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements Works with others, including user representatives, facilities managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with the system. Ensures that procedures are followed, particularly those relating to safety, AV procedures and security Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention Works with system architects, designers and contractors to plan and implement major configuration changes and upgrades. Conducts investigations on system performance and makes proposals for involvement. Provides advice and assistance to specialists and other system or service providers Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays Provides advice and guidance to less experienced colleagues as required Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements Participating in the on-call rota as required Project assignments
2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
31/10/2025
Full time
2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
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