Contract: Permanent, full-time Location: London (hybrid-working Closing Date: 9 September 2025
About the role
As an IT Application Support Engineer, you will be responsible for providing application support to Trinity users on a range of digital systems both internally developed, and SaaS based.
Working with 3rd parties you will ensure all applications work optimally, interfaces between systems are robust, user issues can be resolved quickly and small value add changes can be coordinated and delivered.
You will also engage in reactive support for break fix incidents escalated from the service desk and completing service requests. You will also participate in projects which underpin the Trinity range of customer products and operating processes
Key responsibilities include but are not limited to:
Provide application support for internally developed Trinity systems
Provide internal support for SaaS applications
Provide application support for legacy systems and websites
Work with 3rd party development teams to develop and support systems
Manage support for technical interfaces between systems to ensure constant uptime.
Continually work with the IT Projects team to grow as much knowledge of these applications as possible to be able to diagnose and resolve common issues.
Build knowledge of the intranet system to be able to support technical issues
Meet regularly with key user stakeholders, developing good relationships, to ensure IT service meets their needs.
About you
Experience of working with SDLC (software development life cycle)
Demonstration of technical problem diagnosis and troubleshooting
Experience with workflow management
Understanding of database technology
Team player, with demonstrable ability to work collaboratively with colleagues.
Excellent verbal and written communication skills for technical and non-technical audiences.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
18/08/2025
Full time
Contract: Permanent, full-time Location: London (hybrid-working Closing Date: 9 September 2025
About the role
As an IT Application Support Engineer, you will be responsible for providing application support to Trinity users on a range of digital systems both internally developed, and SaaS based.
Working with 3rd parties you will ensure all applications work optimally, interfaces between systems are robust, user issues can be resolved quickly and small value add changes can be coordinated and delivered.
You will also engage in reactive support for break fix incidents escalated from the service desk and completing service requests. You will also participate in projects which underpin the Trinity range of customer products and operating processes
Key responsibilities include but are not limited to:
Provide application support for internally developed Trinity systems
Provide internal support for SaaS applications
Provide application support for legacy systems and websites
Work with 3rd party development teams to develop and support systems
Manage support for technical interfaces between systems to ensure constant uptime.
Continually work with the IT Projects team to grow as much knowledge of these applications as possible to be able to diagnose and resolve common issues.
Build knowledge of the intranet system to be able to support technical issues
Meet regularly with key user stakeholders, developing good relationships, to ensure IT service meets their needs.
About you
Experience of working with SDLC (software development life cycle)
Demonstration of technical problem diagnosis and troubleshooting
Experience with workflow management
Understanding of database technology
Team player, with demonstrable ability to work collaboratively with colleagues.
Excellent verbal and written communication skills for technical and non-technical audiences.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Service Desk Engineer - Central Birmingham 3 month contract 200 - 250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels
28/10/2025
Contractor
Service Desk Engineer - Central Birmingham 3 month contract 200 - 250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Database and Web Developer Salary: £32,000-£35,000 Contract Type: Permanent Hours : Monday-Friday 37.5 hours per week Location: Uppingham School, Uppingham Job Purpose The purpose of the role is to assist the Lead and Senior Database and Web Developers to: • Provide expert-level database administration (DBA) services for the School's database systems.• Design, develop and maintain modern, web-based software applications and utilities to supplement and enhance off-the-shelf management systems.• Deliver robust 3rd line support for all database systems and applications. You will work with experienced developers who will help you develop into a full-stack developer by on-the-job training and access to online training resources. This is an office-based role. Your key accountabilities will include: • Assist with the design of the school's data warehouse, providing the necessary infrastructure for Business Intelligence (BI) dashboards, analytics and reporting tools• Support the design and configuration of Microsoft SQL-based databases• Assist with database monitoring, backup routines, and data integration processes (ETL, API, etc.)• Develop, maintain and enhance in-house software applications• Provide expert-level software and database support during critical operations, ensuring continuity and performance during peak periods• Maintain accurate documentation for all database and software systems.• Develop and support off-the-shelf and in-house software applications using Microsoft technologies.• Contribute to software testing, deployment, and version control in line with best practices.• Provide 3rd line support for internal systems and assist staff during critical business events.• Collaborate with support teams to enhance their technical capabilities through training and documentation.• Maintain high standards of customer service through clear and professional communication Qualifications: • Degree in Computer Science. Skills and Experience: • At least one year's programming experience using .net 6+ with C# or equivalent in similar languages (essential).• Using Blazer Web Assembly and Telerik to create web client applications or GUI web design using similar frameworks and techniques.• Use of RESTful APIs to obtain and manipulate data.• At least one year's experience of Microsoft (or similar) SQL queries to extract and manipulate data in multi-tabled normalised databases (essential).• Knowledge of Data Warehousing design and data presentation techniques especially using tools such as SSAS, PowerBI, Telerik Reporting (or similar)• Knowledge of programming and manipulating Microsoft cloud services such Azure/Sharepoint/Teams• Any development of Console Applications/Windows Service Applications. Benefits The annual holiday entitlement is 30 working days, of which up to 5 days must be taken over the Christmas period. Public holidays in term time are normal working days; a day off in lieu is given at another time. • Defined contribution scheme: employee contribution matched by School by factor of two, up to 10% maximum.• 50% contribution to premiums for School's private health scheme• Free membership of dual-use Sports Centre (£25 annual joining fee)• Free staff lunches in term-time• School fee discount for children of staff• Retail, gym, supermarket, cinema and restaurant discounts (via Westfield Benefits)• Cycle to work scheme• Employee Assistance Programme which provides a range of support including counselling and legal advice.• Occupational Health Services• Free annual 'flu jabs'• Recognised as a "Disability Confident" employer• Recognised as a "Mindful" employer You may have experience in the following: Junior Software Developer, Graduate Developer, Database Administrator, Full Stack Developer, Web Developer, Software Engineer, Application Developer, Systems Developer, Database Developer, Junior Programmer, etc. Safeguarding The post-holder's responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with the School's Safeguarding (Child Protection) Policy at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School s/he must report any concerns to the School's Designated Safeguarding Lead (DSL) or to the Headmaster. REF-
28/10/2025
Full time
Database and Web Developer Salary: £32,000-£35,000 Contract Type: Permanent Hours : Monday-Friday 37.5 hours per week Location: Uppingham School, Uppingham Job Purpose The purpose of the role is to assist the Lead and Senior Database and Web Developers to: • Provide expert-level database administration (DBA) services for the School's database systems.• Design, develop and maintain modern, web-based software applications and utilities to supplement and enhance off-the-shelf management systems.• Deliver robust 3rd line support for all database systems and applications. You will work with experienced developers who will help you develop into a full-stack developer by on-the-job training and access to online training resources. This is an office-based role. Your key accountabilities will include: • Assist with the design of the school's data warehouse, providing the necessary infrastructure for Business Intelligence (BI) dashboards, analytics and reporting tools• Support the design and configuration of Microsoft SQL-based databases• Assist with database monitoring, backup routines, and data integration processes (ETL, API, etc.)• Develop, maintain and enhance in-house software applications• Provide expert-level software and database support during critical operations, ensuring continuity and performance during peak periods• Maintain accurate documentation for all database and software systems.• Develop and support off-the-shelf and in-house software applications using Microsoft technologies.• Contribute to software testing, deployment, and version control in line with best practices.• Provide 3rd line support for internal systems and assist staff during critical business events.• Collaborate with support teams to enhance their technical capabilities through training and documentation.• Maintain high standards of customer service through clear and professional communication Qualifications: • Degree in Computer Science. Skills and Experience: • At least one year's programming experience using .net 6+ with C# or equivalent in similar languages (essential).• Using Blazer Web Assembly and Telerik to create web client applications or GUI web design using similar frameworks and techniques.• Use of RESTful APIs to obtain and manipulate data.• At least one year's experience of Microsoft (or similar) SQL queries to extract and manipulate data in multi-tabled normalised databases (essential).• Knowledge of Data Warehousing design and data presentation techniques especially using tools such as SSAS, PowerBI, Telerik Reporting (or similar)• Knowledge of programming and manipulating Microsoft cloud services such Azure/Sharepoint/Teams• Any development of Console Applications/Windows Service Applications. Benefits The annual holiday entitlement is 30 working days, of which up to 5 days must be taken over the Christmas period. Public holidays in term time are normal working days; a day off in lieu is given at another time. • Defined contribution scheme: employee contribution matched by School by factor of two, up to 10% maximum.• 50% contribution to premiums for School's private health scheme• Free membership of dual-use Sports Centre (£25 annual joining fee)• Free staff lunches in term-time• School fee discount for children of staff• Retail, gym, supermarket, cinema and restaurant discounts (via Westfield Benefits)• Cycle to work scheme• Employee Assistance Programme which provides a range of support including counselling and legal advice.• Occupational Health Services• Free annual 'flu jabs'• Recognised as a "Disability Confident" employer• Recognised as a "Mindful" employer You may have experience in the following: Junior Software Developer, Graduate Developer, Database Administrator, Full Stack Developer, Web Developer, Software Engineer, Application Developer, Systems Developer, Database Developer, Junior Programmer, etc. Safeguarding The post-holder's responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with the School's Safeguarding (Child Protection) Policy at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School s/he must report any concerns to the School's Designated Safeguarding Lead (DSL) or to the Headmaster. REF-
Senior Technical Analyst Cardiff (hybrid) £60,000 The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. We're seeking a Senior Technical Analyst to join our network and infrastructure team. You'll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security. What you'll do Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments. Lead technical projects, working closely with network architects and security teams. Mentor junior engineers and review their work. Optimise network performance and develop automation scripts. Ensure systems are patched, secure, and highly available. Monitor infrastructure, investigate incidents, and manage service requests. Participate in an on-call rota to provide out-of-hours support. Collaborate with stakeholders, partners, and third-party providers. Technologies you'll use LAN / WAN / SD-WAN Wireless solutions Firewalls (Cisco, Palo Alto) Cisco ISE, ZScaler Cloud Services Microsoft Azure Ansible and other automation / DevOps tools Network monitoring platforms (e.g., SolarWinds, SNMP) About you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
28/10/2025
Full time
Senior Technical Analyst Cardiff (hybrid) £60,000 The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. We're seeking a Senior Technical Analyst to join our network and infrastructure team. You'll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security. What you'll do Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments. Lead technical projects, working closely with network architects and security teams. Mentor junior engineers and review their work. Optimise network performance and develop automation scripts. Ensure systems are patched, secure, and highly available. Monitor infrastructure, investigate incidents, and manage service requests. Participate in an on-call rota to provide out-of-hours support. Collaborate with stakeholders, partners, and third-party providers. Technologies you'll use LAN / WAN / SD-WAN Wireless solutions Firewalls (Cisco, Palo Alto) Cisco ISE, ZScaler Cloud Services Microsoft Azure Ansible and other automation / DevOps tools Network monitoring platforms (e.g., SolarWinds, SNMP) About you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off) Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.
28/10/2025
Seasonal
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off) Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.
Joining Arup Today the risks to people, assets and organisations are rapidly evolving. We help clients navigate the toughest questions in the spheres of safety risk, security risk and business risk. Whether due to geopolitical risk, climate change, life extension of ageing infrastructure or the increased connectivity of our built environment, we help clients develop appropriate and proportionate solutions to their risks. Our Resilience Security and Risk team includes leading experts in security intelligence, blast and protective design, physical and electronic security design, cyber-security, personnel and operational security. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We work closely with other disciplines in Arup to find solutions that meet our client's objectives and are sustainable in their implementation. To enable us to do this we are looking for an enthusiastic and capable Senior Security Consultant/System Engineer to join our world leading security consultancy. Such a specialist should have a strong foundation in security consulting and security system design/implementation. The role of Security Consultant/System Engineer within the Resilience Security and Risk team demands a high degree of technical ability and some commercial exposure. As a Security Consultant/System Engineer, the primary focus will be the day-to-day design of security systems on projects across our portfolio of work, ensuring delivery is to a consistently high standard and meeting client and stakeholder expectations. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? The suitable candidate will have proven skills in delivering security projects within the built environment, a significant part of which must include demonstrable experience of working in a multi-disciplinary engineering consultancy environment. You will possess a relevant qualification in security or built environment discipline. Alternatively, we will also consider significant industry experience within security or risk management. Ideally you will hold or be working towards professional membership of an established UK security related institutions such as Security Institute; Register of Security Engineers and Specialists (RSES); ASIS. We are looking for the following skills and knowledge: Design and delivery of integrated solutions using the latest technology applicable to security design (e.g Video surveillance, access control and intruder detection systems). Integration to other third-party site-based systems (i.e. Fire, BMS, etc.) Knowledge and the implementation of physical barrier systems including; Pedestrian turnstiles/electronical operated gate systems; Perimeter fences, vehicle gates and barriers; Hostile vehicle mitigation systems (active and static). Appreciation of current initiatives within the industry such as SABRE, Secured by Design, etc. Physical design of facilities and controlled areas to mitigate against forced entry using manual/powered tools. Contribute, develop and/or interpret threat, vulnerability and risk assessments. Conversant in designing in the BIM and Revit environments and be able to provide guidance to the junior consultants/engineers on delivery and the security considerations. Capable of undertaking technical security reviews, audits, design surveys, installation inspections and approvals, and other similar tasks of our clients Experience in the design of security systems in the following sectors would be an advantage but not necessary • Data centres • Aviation • Government / defence Not ready to apply just yet, or have a few questions? Contact Marek Mazurowski . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at . We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Stay safe online - Arup will never ask for your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing Date: 23rd November 2025 Please note we may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.
28/10/2025
Full time
Joining Arup Today the risks to people, assets and organisations are rapidly evolving. We help clients navigate the toughest questions in the spheres of safety risk, security risk and business risk. Whether due to geopolitical risk, climate change, life extension of ageing infrastructure or the increased connectivity of our built environment, we help clients develop appropriate and proportionate solutions to their risks. Our Resilience Security and Risk team includes leading experts in security intelligence, blast and protective design, physical and electronic security design, cyber-security, personnel and operational security. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We work closely with other disciplines in Arup to find solutions that meet our client's objectives and are sustainable in their implementation. To enable us to do this we are looking for an enthusiastic and capable Senior Security Consultant/System Engineer to join our world leading security consultancy. Such a specialist should have a strong foundation in security consulting and security system design/implementation. The role of Security Consultant/System Engineer within the Resilience Security and Risk team demands a high degree of technical ability and some commercial exposure. As a Security Consultant/System Engineer, the primary focus will be the day-to-day design of security systems on projects across our portfolio of work, ensuring delivery is to a consistently high standard and meeting client and stakeholder expectations. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? The suitable candidate will have proven skills in delivering security projects within the built environment, a significant part of which must include demonstrable experience of working in a multi-disciplinary engineering consultancy environment. You will possess a relevant qualification in security or built environment discipline. Alternatively, we will also consider significant industry experience within security or risk management. Ideally you will hold or be working towards professional membership of an established UK security related institutions such as Security Institute; Register of Security Engineers and Specialists (RSES); ASIS. We are looking for the following skills and knowledge: Design and delivery of integrated solutions using the latest technology applicable to security design (e.g Video surveillance, access control and intruder detection systems). Integration to other third-party site-based systems (i.e. Fire, BMS, etc.) Knowledge and the implementation of physical barrier systems including; Pedestrian turnstiles/electronical operated gate systems; Perimeter fences, vehicle gates and barriers; Hostile vehicle mitigation systems (active and static). Appreciation of current initiatives within the industry such as SABRE, Secured by Design, etc. Physical design of facilities and controlled areas to mitigate against forced entry using manual/powered tools. Contribute, develop and/or interpret threat, vulnerability and risk assessments. Conversant in designing in the BIM and Revit environments and be able to provide guidance to the junior consultants/engineers on delivery and the security considerations. Capable of undertaking technical security reviews, audits, design surveys, installation inspections and approvals, and other similar tasks of our clients Experience in the design of security systems in the following sectors would be an advantage but not necessary • Data centres • Aviation • Government / defence Not ready to apply just yet, or have a few questions? Contact Marek Mazurowski . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at . We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Stay safe online - Arup will never ask for your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing Date: 23rd November 2025 Please note we may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
27/10/2025
Full time
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
3rd Line IT Support 35,000 - 45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
3rd Line IT Support 35,000 - 45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure Analyst 35,000 - 45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
IT Infrastructure Analyst 35,000 - 45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Please note this role is hybrid with 3/4 days per week based at our Bolton & Manchester offices We are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. The candidate will act as a bridge between our 1st line support team and our 3rd line infrastructure team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You will need to be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing knowledge and expertise to enable them to develop Key responsibilities: 2nd Line IT Support: Provide desk side and remote 2nd line support to end-users, resolving technical issues and escalation issues effectively. Provide 2nd line support for Microsoft 365, Azure & Windows Active directory for on premise and cloud technologies. Ensure a seamless and positive experience for clients. Experience in the building of physical laptops and MAC support is desirable. Proactive Issue Resolution: Identify and resolve issues proactively to minimize downtime. Maintain high standards of customer service. Microsoft Modern Workplace & Cloud Technologies: Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments. Strong knowledge of Office 365, Microsoft Teams, Exchange, Intune, and Azure. Implement and maintain Microsoft Modern Workplace solutions. Technical Expertise: Demonstrate excellent knowledge of Microsoft Operating Systems and networking principles. Proficiency in PC support, email technologies, VoIP telephony, backup solutions, firewalls, switching and routers. Customer Service Skills: Exhibit excellent technical and customer service skills. Communicate effectively with end-users and team members. Manage time efficiently and build strong relationships with users. Able to communicate with and manage VIPs support requests. Documentation: Produce high-quality documentation for IT processes and procedures. Maintain accurate records of support activities. Coaching and Mentoring: Provide guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft Modern Workplace & Cloud technologies. Excellent communication and customer service skills. Ability to produce high-quality documentation. Experience in coaching and mentoring junior team members. Benefits: Competitive salary Life Assurance Health cash plan which includes Wellness & EAP Group Pension Referral incentive Professional development & study support Exclusive staff discounts
27/10/2025
Full time
Please note this role is hybrid with 3/4 days per week based at our Bolton & Manchester offices We are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. The candidate will act as a bridge between our 1st line support team and our 3rd line infrastructure team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You will need to be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing knowledge and expertise to enable them to develop Key responsibilities: 2nd Line IT Support: Provide desk side and remote 2nd line support to end-users, resolving technical issues and escalation issues effectively. Provide 2nd line support for Microsoft 365, Azure & Windows Active directory for on premise and cloud technologies. Ensure a seamless and positive experience for clients. Experience in the building of physical laptops and MAC support is desirable. Proactive Issue Resolution: Identify and resolve issues proactively to minimize downtime. Maintain high standards of customer service. Microsoft Modern Workplace & Cloud Technologies: Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments. Strong knowledge of Office 365, Microsoft Teams, Exchange, Intune, and Azure. Implement and maintain Microsoft Modern Workplace solutions. Technical Expertise: Demonstrate excellent knowledge of Microsoft Operating Systems and networking principles. Proficiency in PC support, email technologies, VoIP telephony, backup solutions, firewalls, switching and routers. Customer Service Skills: Exhibit excellent technical and customer service skills. Communicate effectively with end-users and team members. Manage time efficiently and build strong relationships with users. Able to communicate with and manage VIPs support requests. Documentation: Produce high-quality documentation for IT processes and procedures. Maintain accurate records of support activities. Coaching and Mentoring: Provide guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft Modern Workplace & Cloud technologies. Excellent communication and customer service skills. Ability to produce high-quality documentation. Experience in coaching and mentoring junior team members. Benefits: Competitive salary Life Assurance Health cash plan which includes Wellness & EAP Group Pension Referral incentive Professional development & study support Exclusive staff discounts
3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 - £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you'll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills. Additional Information Full-time, permanent position. Hybrid working available - typically two days per week in the Princes Risborough office. Some travel to client sites required; a full UK driving licence and own vehicle are essential. Appointment subject to an enhanced DBS check. Benefits Salary between £32,000 - £40,000, depending on experience. Pension scheme. Electric/hybrid car leasing scheme. Cycle-to-work and eye care voucher schemes. Mental health and wellbeing support programmes. Flexible working options available.
27/10/2025
Full time
3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 - £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you'll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills. Additional Information Full-time, permanent position. Hybrid working available - typically two days per week in the Princes Risborough office. Some travel to client sites required; a full UK driving licence and own vehicle are essential. Appointment subject to an enhanced DBS check. Benefits Salary between £32,000 - £40,000, depending on experience. Pension scheme. Electric/hybrid car leasing scheme. Cycle-to-work and eye care voucher schemes. Mental health and wellbeing support programmes. Flexible working options available.
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.
27/10/2025
Full time
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices Support and maintain applications such as Microsoft 365, Intune, and Windows 11 Provide local AV and meeting room support, assisting during events where required Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects Maintain accurate asset records, documentation, and knowledge base entries Ensure compliance with security and IT governance standards Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD Proven experience delivering excellent customer service in business-facing IT support roles Confident communication skills with the ability to manage stakeholders effectively Strong troubleshooting, problem-solving, and organisational skills Experience supporting mobile devices and iOS management ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).
27/10/2025
Full time
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices Support and maintain applications such as Microsoft 365, Intune, and Windows 11 Provide local AV and meeting room support, assisting during events where required Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects Maintain accurate asset records, documentation, and knowledge base entries Ensure compliance with security and IT governance standards Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD Proven experience delivering excellent customer service in business-facing IT support roles Confident communication skills with the ability to manage stakeholders effectively Strong troubleshooting, problem-solving, and organisational skills Experience supporting mobile devices and iOS management ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/10/2025
Full time
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
27/10/2025
Full time
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future. Please hit the apply now button & get in touch for a strictly confidential conversation.
27/10/2025
Full time
Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future. Please hit the apply now button & get in touch for a strictly confidential conversation.
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