Service Transition Lead

Service Transition Lead - Oracle HCM Transformation 10 Month Contract (Inside IR35) Hybrid, Havant/Reading Starting ASAP

Please not, Oracle HCM implementation exp is required for this role

Day Rate: 648

About the Role:

Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer.

Essential Skills & Experience:

• Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live).
• Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance
• Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS
• Operational Readiness & Support Model
• Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems
• Oversee knowledge transfer, training, and documentation for internal IT and business support team.
• Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one

Collaboration & Stakeholder Engagement
Work with the SI to ensure service transition deliverables are complete and aligned with business expectations
Collaborate with business process owners and IT to ensure continuity of services across Cloud and EBS environments
Communicate service readiness status and risks to program leadership and governance forum.

Risk & Issue Management
Proactively identify and mitigate risks relating to service continuity, support readiness, and coexistence.
Establish incident, problem, change, and escalation processes suitable for hybrid Cloud/on-prem environments
Ensure contingency and rollback processes are documented and tested

Post-Go-Live Stabilisation
Manage early-life support and ensure a controlled handover to BAU operations
Lead post-implementation service reviews

Essential Skills & Experience
Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs.
Strong background in IT Service Management (ITIL) and service transition disciplines.
Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence.
Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams.
Excellent stakeholder management, communication, and leadership skills.
Strong understanding of HR and Payroll processes and their business critically.

Preferred Qualifications
- ITIL v3/v4 certification.
- Background in Oracle EBS ERP modules.
- Familiarity with cloud operations, SaaS service models, and vendor management.

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.