IT Support Engineer

IT Support Engineer

We're looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You'll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications.

What You'll Do

• Provide 2nd line technical support to users and resolve escalated incidents.
• Troubleshoot issues across Windows, Microsoft 365, and networking environments.
• Support system maintenance, software installations, and remote upgrades.
• Assist 1st line teams and escalate to senior engineers where needed.
• Ensure accurate case documentation and timely resolution.

What You'll Bring

• Experience in IT support (ideally 2nd line or similar).
• Strong knowledge of Windows OS, networking basics, and remote access tools.
• Familiarity with Microsoft 365, Active Directory, and SQL.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and proactive attitude.

Why Join Us

• Competitive salary and benefits package.
• Great career development and training opportunities.
• Supportive, collaborative team culture.