IT Support Engineer

IT Support EngineerLocation: London (onsite five days a week)Salary: £28,000-£40,000About the RoleWe are looking for a talented and motivated IT Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go to person for a variety of clients, delivering both remote and on-site support while ensuring every interaction leaves a positive impression.As the IT Support Engineer, one day you could be resolving a complex networking issue and the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. You will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.Technical Requirements for the IT Support Engineer:The ideal IT Support Engineer will have hands-on experience and confidence working with the following technologies and concepts:

• Office 365 administration and support
• Veeam for backup and disaster recovery
• Strong understanding of network troubleshooting including connectivity, Pings, firewalls, DNS, DHCP and TCP IP
• VMware virtualisation technologies
• Experience supporting both Windows and macOS environments

What You Will Be Doing as an IT Support Engineer:

• Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process.
• Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks.
• Carry out occasional on-site visits to client locations across London to provide hands on support when required.
• Communicate clearly with clients, providing regular updates and setting realistic expectations.
• Manage your workload effectively, balancing multiple priorities while maintaining high standards.
• Record all time, notes and updates accurately to maintain transparency and clear reporting.
• Look for ways to improve services, processes and solutions while adding value for clients wherever possible.

What We Are Looking for in an IT Support Engineer

• A strong background in IT support and service delivery, ideally within a managed service provider or similar environment.
• Excellent communication skills and the ability to explain technical concepts clearly to all audiences.
• A proactive and solution-focused mindset with a genuine desire to help clients.
• Solid technical understanding across infrastructure, networking, cloud services and cybersecurity.
• Strong organisational skills with the ability to manage multiple tasks without compromising quality.
• A collaborative approach and willingness to share knowledge with others.

If you're interested in find out more about this IT Support Engineer position then please apply!