2nd Line IT Support Engineer

1st/2nd Line IT Support Engineer

Location: Wirral (with travel in the North West to client sites as required)

Salary: £28-30k plus competitive benefits

Job Type: Full-Time, Permanent-9am-5.30pm

Sector: IT Support / Managed Service

Why This Company

A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual.

A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard.

What You'll Be Doing

We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment.

• Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits
• Use RMM tools for daily proactive maintenance and monitoring
• Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks
• Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory
• Manage users and permissions across Active Directory and Microsoft 365
• Assist with IT projects including new system installs, office moves, and network rollouts
• Maintain accurate system documentation and client environment records
• Provide onboarding, training, and technical guidance to users

What We're Looking For

• Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V)
• Confident communicator with excellent client-facing and problem-solving skills
• Full UK driving licence and access to a vehicle insured for business use (essential)
• Organised, proactive, and comfortable working independently or as part of a team
• Familiarity with IT ticketing systems and escalation procedures

What's In It for You?

• A varied and rewarding role within a respected MSP
• Exposure to a wide range of IT environments and technologies
• Ongoing training and support
• Opportunities for progression and career development
• Competitive salary and employee benefits
• Stability and ability to work autonomously

Sound Good? Let's Talk!

If you think you'd be a great fit, we'd love to hear from you. Hit "Apply Now".

A note from us

We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.