Business Analyst

We're seeking a Business Analyst to drive transformation and efficiency across Ruby Energy. You'll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live.

Working across operations including sales, customer service, billing, and data you'll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences.

Please note: This is a 12-month fixed-term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role.

Benefits:

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On-site Canteen
• Local discounts / benefits
• Early Finish Fridays

Pay: £35,000.00-£50,000.00 per year

Main Responsibilities (but not limited to):

• Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.
• Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.
• Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.
• Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance.
• Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.
• Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.
• Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.
• Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.
• Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.
• Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements

Requirements to be considered:

• 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.
• A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping..
• Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.
• Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.
• Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status.
• Experience with stakeholder management and business change-the ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery.
• Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations.

Competencies:

• Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.
• Data analysis & problem-solving skills: Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions
• Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.
• Project management skillset: Including experience in supporting project delivery.
• Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.
• Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation
• Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.
• Technical proficiency: Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.