Data Analyst

Are you an 8+ year Data Analyst ready to drive global customer success for an industry leader in financial software?

We're looking for a highly motivated Data Analyst to join the Global Customer Success Data Science Team in London, UK. This is a critical 10-month contract role focused on establishing reliable data foundations and enabling actionable insights across multiple international markets.

What You'll Do:

• Build the Foundation: Collaborate on data pipelines, improve integrity, and establish metric definitions tailored for non-US markets.
• Automate & Visualize: Create scalable, user-friendly dashboards to track core KPIs (tNPS, AHT, repeat contacts) and automate recurring reports.
• Influence Strategy: Conduct deep-dive analysis (root cause, operational inefficiency) and translate findings into compelling narratives that directly improve the customer journey.
• Experiment: Support A/B testing and digital experience evaluations by analyzing performance and quantifying business impact.

What You'll Bring:

• 8+ years in Data Analytics/Science.
• Expertise in SQL and dashboarding tools (Tableau/Qlik).
• Familiarity with big data tools (Snowflake, Databricks) and ETL.
• Experience with A/B testing and Python/R is preferred.

Contract Details:

• Location: London, UK
• Duration: 10 Months
• Rate: Up to £277 (Umbrella)

Ready to turn global data into customer delight? Apply today! or please share your updated CV to sai saranya digital

Randstad Technologies is acting as an Employment Business in relation to this vacancy.