IT Helpdesk Technician

Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire!

IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based

• Full time, permanent position, 37.5 per week
• £25,000 - £37,000 DoE

Please Note: Applicants must be authorised to work in the UK

Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients.

The Role

We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments.

Key Responsibilities:

• Deliver first-line technical support via phone, email, and remote access tools
• Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems
• Escalate more complex problems to senior technicians or specialist teams
• Support secure device onboarding and configuration
• Monitor alerts and assist in responding to potential cyber security incidents
• Maintain documentation and contribute to the internal knowledge base

Benefits:

• Friendly, collaborative work culture
• Opportunities for training, mentoring, and IT & Cyber Security certifications
• Clear development pathway: 1st Line to 2nd Line and beyond
• Make a genuine impact by helping to secure local businesses
• 20 days annual leave plus bank holidays
• Company pension scheme

The Ideal Candidate:

You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must.

• Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus)
• Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals
• Keen interest in cyber security with a desire to grow in the field
• Confident communicator with excellent customer service skills
• Proactive and team-oriented

Desirable Extras:

• Familiarity with RMM tools and ticketing systems
• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals
• Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS
• A great sense of humour and collaborative spirit

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support