Infrastructure Support Engineer

Thrive Oldham are recruiting on behalf of our well established client in the Torfaen area a Infrastructure Support Engineer.

Job title: Infrastructure Support Engineer

Function: IT Department

Responsible to: IT Manager

Job Purpose:

As an Infrastructure Support Engineer, you will be working closely with the IT Manager to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you'll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Principle Accountabilities:

Troubleshoot and resolve hardware, connection, printer and software issues.

Check daily backup's.

Update network applications as required.

Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

Ensuring antivirus software is installed and up to date on all machines.

Perform routine server monitoring and performance benchmarking.

Monitor and remove viruses, spyware, and other non-authorised software.

Document procedures where appropriate.

Maintain disaster recovery documentation.

Complete ad-hoc projects as requested.

Minimum Criteria

English and Maths at GCSE standard or equivalent

Excellent organisational skills.

Ability to build good relationships with colleagues.

Confident enough to be able to challenge processes.

Qualifications and Experience (desirable)

BTEC National Diploma in Computer Studies

NVQ Level 2 in IT Practitioners.

Personal Skills and Abilities (Must have)

Ability to achieve deadlines and targets.

Ability to work under own initiative.

Excellent verbal and written communication skills.

High self-motivation and determination to succeed.

Excellent time management.

Salary Competitive

8-4.30 Monday to Thurs, 8-1 Friday