1097 jobs found

2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.

A brilliant opportunity for a hands-on Test Engineer (Hardware, Software, and Systems) to join a pioneering tech start-up working on innovative connected devices that blend hardware, software, and intelligent cloud systems. You'll be joining a small, talented team at an early stage, helping to shape and test next-generation products designed to perform flawlessly in real-world environments. Location: London (Ideally 5 days in the office) Salary: £50k - £90k per annum + equity options + healthcare Requirements for Product Reliability Engineer Strong experience as a Test Engineer testing hardware and software products This company values a strong academic history so is looking for someone who achieved a 2.1 or 1st class degree and at least AAB at A Level (or international equivalent) Comfortable working with both hardware and software systems, ideally including embedded or IoT-based products Practical ability to build or modify simple test setups using microcontrollers, sensors, or similar platforms Strong scripting or automation ability, ideally in Python (other languages such as Bash or Go are also welcome) Curious and analytical approach to investigating how systems work and identifying edge cases or weaknesses Strong communication and collaboration skills, comfortable working closely with cross-functional teams Interest in modern technology stacks and emerging product architectures (e.g. cloud-based or AI-assisted systems) Desirable: exposure to networking, sensors, or multimedia systems such as audio or video streaming Responsibilities for Product Reliability Engineer Plan and carry out comprehensive system-level testing across connectivity, performance, and environmental conditions Proactively identify faults and bottlenecks to improve reliability, robustness, and scalability Design and maintain hardware test environments, integrating automation to streamline testing and data capture Write lightweight scripts or tools to coordinate, analyse, and visualise test outcomes Replicate realistic usage conditions-such as changes in temperature, motion, or signal quality-to evaluate performance Collaborate with hardware, firmware, and software engineers to validate complete system functionality Play a key role in evolving testing frameworks and ensuring reliability is built into designs from the outset What the role offers Join a well-backed start-up at a formative stage, where your input genuinely shapes the direction of the product Work in a supportive, low-ego environment alongside experienced engineers and product specialists Access to cutting-edge technology and a culture that actively encourages experimentation and growth Applications If you're passionate about building and testing high-performance technology products and want to play a key role in their journey from concept to launch, please apply via the relevant link. We're committed to creating an inclusive and accessible recruitment process. Reasonable adjustments are available for candidates with disabilities during the application and interview stages - please email (if removed by the job board, full details are available on our website).

Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

1st / 2nd Line Support Analyst - Fixed Term Contract Our client is looking for an IT Support Analyst for a 12 month Fixed Term Contract to start ASAP. Hybrid working - 3 days on site Key skills & experience • Full ownership of support tickets including assigning and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc. • Manage new starters, leavers and internal transfer requests • Administer the mobile phones and tablets estate using Intune • Improve and maintain existing IT processes and system documentation • To work as directed on any other business projects and tasks required by the business • Identify trends or periods of high demand whereby the business will require additional support/resource • Implement desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices • Good working knowledge of Windows 10/11 • Active Directory • Good understanding of Microsoft O365 Applications, MS Teams etc. • Good understanding of networking principles, including VPN's • Windows 2019 (awareness) • Powershell (awareness, but not essential) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.

IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.

Are you looking to launch your career in IT, networking and security? We're looking for an IT Support Apprentice to join our team, where you'll gain hands-on experience supporting a range of IT and security systems. Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You'll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry. What you'll be doing: As an IT Support Apprentice, you'll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems. Responsibilities: Providing 1st & 2nd line support to staff and customers across IT and security systems. Keeping our networks running smoothly with updates, patches, and upgrades. Supporting remote users and apps - configuring, troubleshooting, and making sure things work. Managing user accounts and access across our platforms. Helping keep our 5,000+ devices connected and secure. Looking after our VOIP system and CCTV video management systems. Teaming up with external suppliers to get the right kit and support in place. Pitching in with general admin tasks when needed. What we're looking for: A natural multitasker who can prioritise what matters most. Basic networking knowledge (LAN, WAN, WiFi, DNS, DHCP, port forwarding). Confident with Microsoft Windows, Office, and familiar with iOS & Android. A strong communicator who works well in a team (but also cracks on independently). Reliable, accountable, and cool under pressure. A problem-solver who doesn't just find the issue - you fix it. Someone eager to learn and grow into new technologies, especially in security systems. Driving licence and own vehicle (due to location of the office) You don't need to know everything on day one - full training will be provided to help you build confidence and expertise. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am to 5pm with 30 minute lunch break. Benefits: 28 days holiday allowance (including bank holidays). Company events. Casual dress. Employee mentoring programme. Free, on-site parking. Ongoing support and training throughout your apprenticeship. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £27,000 per annum, DOE - Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp of networking to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems.You'll also be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' camera systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- An IT degree, or, at a minimum, an HND qualification in IT- Strong IT skills and a keen interest in technology - A basic understanding of computer networking- Good organisational and prioritisation skills - Excellent written and verbal English language skillsOther organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.Webrecruit and NW Security Group Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you'd like to join us as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education. Benefits of Working with Us: Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday) Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts Mileage Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements Ensure licensing checks are conducted in accordance with service level agreements Provide advice, support, and handover information to clients and, when necessary, pupils on-site Liaise with third-party suppliers and provide support for complex client issues Assist clients and staff with new product demonstrations and training on hardware and software Create backups on-site for clients and manage security measures and protection protocols for internet browsing Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling Skills and Experience: Proficiency in Windows servers and strong MS Office skills with knowledge of O365 Comfortable using all versions of Windows and experience with Network Security Technologies Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration Additional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageous Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable Ability to diagnose failures, take corrective action, and repair on-site Attributes: Self-starter with the ability to drive projects to completion independently Excellent interpersonal skills with a strong focus on customer service Maintains professional standards of quality of work, personal presentation, and conduct Collaborative team player with a customer-focused mindset Flexible and adaptable to changing priorities and tasks Join Us: If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact. Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!

Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria's public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions. This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows. Due to the nature of the role, our client requires all successful applicants to be put through SC clearance before starting and successful applicants must be eligible and willing to be put forward for DV clearance. In order to support a 24/7 365 operation, the team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution. Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner. Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning. What you'll bring: Valid and existing SC Clearance Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role A natural curiosity to investigate and solve issues as quickly and accurately as possible Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels It would be great if you had: Experience within a Service Desk environment ITIL or other relevant IT qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Security Clearance Level : SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.) Referral Bonus : £1000 Salary offered will be in line with experience and development needs. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.

Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Benefits: Working hours - Monday to Friday Clear Career Progression Pathways In-House Learning & Development Team Buy & Sell Annual Leave Scheme Company Pension Continuous Training & Skill-Building Referral program Free onsite parking Employee Assistance Programme (EAP) Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to): Desktop Support: Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Incident Management: Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end-users. Escalate complex incidents to higher-level support teams when necessary. Follow up with end-users to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: Process and fulfil service requests from end-users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Problem Management: Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service: Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. Communicate technical information to end-users in a clear and understandable manner. Educate end-users on IT policies, procedures, and best practices. Process and Policy Compliance: Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organizational security policies and guidelines. Quality Improvement: Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers Requirements to be considered: Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem-solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today!

The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure. London / Hybrid - £55,000 - £65,000 Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work. Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK. Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues. Performing preventative maintenance, including daily/weekly checks. Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group. Ensuring that records are kept in line with company policy. Keep internal documentations and knowledgebase up to date and accurate. Work with third party vendors to resolve issues where necessary Essential: At least 5 years' experience in the following areas: colleague facing IT support role. building, configuring, and deploying desktops and laptops. user account administration in Active Directory and/or Azure AD Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi. Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365 Proficient knowledge of Microsoft OS 7-10 and Windows Servers Cloud, AWS, Azure PowerShell, Windows Server & Hyper-V Firewalls, Switches and Wi-Fi solutions Backup and recovery solutions Cyber security solutions. Microsoft Intune Technologies: Windows 10 MacOS Microsoft Office 365 Google Workspace (formerly G-Suite) Active Directory Antivirus products; McAfee, Sophos, Windows Defender Desktop and printer hardware including building and maintaining. This is an excellent opportunity to join an organisation that invests in its staff and technology.