Transformation Business Analyst

Transformation Business Analyst6 Mth ContractPart TimeOutside IR35Occasional travel to Woking COUNCIL EXPERIENCE ESSENTIAL Your new companyYou'll be joining a forward-thinking local authority undergoing a major Transformation and Digital Programme. This initiative spans six strategic workstreams focused on modernising services, improving operational efficiency, and enhancing customer experience. The Service Modernisation workstream is a cornerstone of this effort, driving improvements across planning, housing, and telephony services. Your new roleAs a part-time Business Analyst (initial 6-month contract with potential extension), you'll play a pivotal role in supporting digital transformation across key service areas. Reporting to the Design Lead and working closely with Project Managers, you'll assess current systems, analyse customer journeys, identify improvement opportunities, and support solution design and implementation planning.Your focus will span:

• Planning Service Modernisation
• Telephony Improvements
• Housing Service Modernisation
• Enhancing use of ArcGIS mapping tools
• Supporting cloud migration, AI feasibility, and system optimisation

You'll act as a bridge between technical teams, service leads, and project managers - ensuring shared understanding and alignment across systems and stakeholders.What you'll need to succeed

• Proven experience in systems analysis, IT business analysis, or technical project support-ideally within local government, housing, or digital transformation contexts
• Strong understanding of system architecture, data flows, and integration principles
• Ability to produce clear technical documentation, process maps, and implementation plans
• Confident communicator with the ability to liaise across technical and non-technical teams
• Proactive, adaptable, and solution-focused mindset

Desirable:

• Familiarity with contact centre call routing and reporting
• Experience with housing management systems (e.g. MRI OneHousing), Microsoft 365, and AI tools (e.g. Copilot, Power Platform)
• Understanding of Agile delivery methods

What you'll get in return

• Opportunity to shape and influence a high-impact transformation programme
• Flexible part-time working arrangement
• Collaborative, cross-functional team environment
• Exposure to strategic digital initiatives and cutting-edge technologies
• Potential for contract extension based on performance and programme needs

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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