User Experience Consultant

User Experience Consultant (Infrastructure & End User Computing) - 6-Month Contract - Hybrid (London)

VIQU IT are partnering with a global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform - ServiceNow.

We're seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments.

This role focuses on internal IT user journeys, not customer-facing web design. You'll play a pivotal role in ensuring new technologies and processes deliver a frictionless, efficient, and engaging experience for employees across the business.

For this role we require proven experience of how you have maintained a companies infrastructure, and observing the impacts of change to a business and communicating that through to IT Teams and creating strategies on how the customer can make this work for all aspects/environments.

User Experience Consultant's Key Responsibilities:

• Evaluate and enhance end-to-end employee technology experiences across IT touchpoints.
• Map and redesign EUC journeys to improve usability, consistency, and satisfaction.
• Lead UX input for the ServiceNow rollout and Windows 10-11 transition.
• Contribute to the UX strategy supporting cloud and infrastructure transformation.
• Collaborate with IT, project, and change teams to embed user-centred principles.
• Support adoption and change initiatives, producing clear user guidance and insights.
• Develop and maintain UX frameworks and standards for internal IT services.

User Experience Consultant's Experience & Skills Required:

• Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes.
• Familiarity with ServiceNow or similar IT service platforms.
• Exposure to Windows 10-11 migration and cloud migration projects.
• Strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps).
• Strategic, systems-level thinker with hands-on UX delivery experience.
• Comfortable collaborating with technical and non-technical stakeholders.

Contract Details

• Duration: 6 months (Inside IR35)
• Location: London (Hybrid working)

How to Apply

Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website.

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