6 jobs found

Assistant IT Support Technician Salary: £24,901.50 per annum Contract: Permanent Work Pattern: This is a full time position working 37.5 hours per week Monday to Friday Workplace: WWT Slimbridge. Hybrid working will be considered once all training has been completed, following a successful probation period About The Role We have an exciting opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office 365. You must be confident in configuring and maintaining PC's, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. About You As an Assistant IT Support Technician, you will: Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests Provide IT related support to the WWT end-user community. Play a key role in processing, configuring and issuing new PC's, laptops and associated peripherals to WWT requirements. Troubleshoot PC's, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate. Perform common user account administration including creating / removing user accounts and managing permissions. Keep updated relevant IT documentation. Assist other members of the IT team in their daily activities and IT projects. About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands. There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? If you enjoy technology and have a passion for problem solving, we would love to hear from you. Closing Date: 5th September 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors. No agencies please.

Assistant IT Support Technician Slimbridge Wetland Centre, HQ, with the opportunity for some hybrid working.37.5 hours per week£22,015 to £24,015 per annum, dependent on experienceIf you enjoy technology and have a passion for problem solving, we would love to hear from you. This is a great opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. The Role As an Assistant IT Support Technician, you will:- Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests- Provide IT related support to the WWT end-user community.- Play a key role in processing, configuring and issuing new PCs, laptops and associated peripherals to WWT requirements.- Troubleshoot PCs, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.- Perform common user account administration including creating / removing user accounts and managing permissions. - Keep updated relevant IT documentation.- Assist other members of the IT team in their daily activities and IT projects. About You You will ideally have experience of supporting a wide range of end users in a Microsoft network. You should be confident in supporting Windows 10 and Office 16 and experience in supporting Office 365 would be an advantage. You must be confident in configuring and maintaining PCs, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. You will also possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. For this role we can offer flexibility around working from home. It is expected the role could work from home up to 2 days a week once the induction period is completed. If this is of interested, then we are happy to discuss this at interview stage. About Us The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.In return for your hard work and dedication you'll enjoy a wide range of benefits including:- 25 days' annual leave plus bank holidays increasing to 30 days after 5 years' service- Contributory pension scheme (conditions apply)- Life assurance - Free parking and secure bike storage areas- Cycle to work scheme- Free entry to all our centres Closing date : 25th September 2022 Interview date : Monday 3rd October onsite at Slimbridge, HQ WWT is an equal opportunities employer, and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410 To apply as an Assistant IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX

We are recruiting for a 1st Line IT support Technician. If you are a natural problem solver and ideally have experience within IT or professional services this could be the perfect opportunity for you. Main duties of 1st Line Support Assistant:  Excellent customer service over the phone  Providing desktop hardware and software support including Windows 7, Windows 8 and Windows 10  Using Active Directory to create users and reset passwords  Updating service desk system in accordance with internal procedures to log all queries and incidents  Carrying out initial incident diagnostics and resolve where possible and escalate to 2nd and 3rd line where necessary  Delivering support for clients remotely and over the phone Microsoft Certifications or relevant qualifications such as BTEC in IT are preferred but not necessary as training is provided. Flexibility is also key in this role and you will be available to work between the hours of 9am -5pm. If you feel that you have the knowledge, experience, motivation and you are proactive and have a can-do attitude, please apply now. Salary is negotiable from £17K-£21K depending on your experience and qualifications. Please note, this is a dual application and if you are not successful we may provide you full training to get you relevant qualifications and experience within the IT market

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX