1st Line Support Technician

  • CVL
  • Birmingham, Birmingham, West Midlands, UK
  • Sep 09, 2016

Job Description

We are recruiting for a 1st Line IT support Technician. If you are a natural problem solver and ideally have experience within IT or professional services this could be the perfect opportunity for you. Main duties of 1st Line Support Assistant:  Excellent customer service over the phone  Providing desktop hardware and software support including Windows 7, Windows 8 and Windows 10  Using Active Directory to create users and reset passwords  Updating service desk system in accordance with internal procedures to log all queries and incidents  Carrying out initial incident diagnostics and resolve where possible and escalate to 2nd and 3rd line where necessary  Delivering support for clients remotely and over the phone Microsoft Certifications or relevant qualifications such as BTEC in IT are preferred but not necessary as training is provided. Flexibility is also key in this role and you will be available to work between the hours of 9am -5pm. If you feel that you have the knowledge, experience, motivation and you are proactive and have a can-do attitude, please apply now. Salary is negotiable from £17K-£21K depending on your experience and qualifications. Please note, this is a dual application and if you are not successful we may provide you full training to get you relevant qualifications and experience within the IT market