Associate Director of IT & Systems 90,000 + performance related bonus Responsible to: Chief Finance Officer Work Pattern: Hybrid (2-3 days a week in the office) About the organisation The Vertas Group is a collaborative organisation made up of three companies. Vertas, Concertus Design and Property Consultants, and Opus People Solutions. The Vertas Group has become one of the largest integrated facilities management companies in Great Britain, winning multiple awards along the way. Collectively the group cover a wide range of services from designing and building properties to pay management, recruitment capabilities, transport, and cleaning. The Vertas Group embrace challenges alongside clients by working, developing, and learning together - delivering benefits not just to a place of business but to the communities that surround it too. The Vertas Group are incredibly proud of the work they do and how they can support their client's needs through the provision of multiple services under one roof. The role The role will report into the Chief Finance Officer for the Group and support the strategic development and transformation of IT and Systems across Vertas Group and all subsidiaries, which includes Concertus, Concertus Derbyshire, Opus, Opus Teach, Vertas, Oak Park, Verse, Vertas Derbyshire & Vertas Nottinghamshire. This role sits at Associate Director level within our Group and will support the Board of Directors with the achievement of the strategic business plan by creating and implementing an IT transition and growth strategy. The ideal candidate will be dynamic, a strong communicator, solution and action focussed with strong commercial acumen. Key requirements Plan, develop and execute the corporate IT & Systems Strategy and roadmap to support the strategic plans of the Group. The goals here are to enhance client services, improve user effectiveness and encourage innovation. Review and adapt IT processes, policies and ways of working that support the longer-term strategic vision of both the IT function and the Group Analyse the business IT requirements of the Group to determine their IT & System's needs. Liaising regularly with executive and senior management on the IT strategic deliverables, including the provision of service level KPI's. Leading the IT Team and being responsible for performance management, recruitment, and employee relations matters. You are supported by the Groups People team. Maintain operational IT plans and lead the team to deliver these and ensure the on-going delivery of IT & Systems support across the Group including outsourcing / insourcing of activities. Ensure that wider Group maintains and/or achieves, the appropriate accreditations (cyber essentials Plus, ISO etc) in accordance with the IT & Systems Strategy. Maintain high performing service support functions including service desk, onsite support, outsourced support, IT Infrastructure and architecture, and IT training. Accountable for the Groups IT & Systems budget, report on expenditure and variances to budget. Regularly assess the level of customer IT service satisfaction and lead the team to remedy any areas of concerning, ensuring that the internal users are given a strong customer focus, and satisfaction levels increase. Review the IT training needs requirements across the Group at all levels, creating a flexible training delivery solution that is robust, flexible, and future proof to increase IT capability in our workforce. Supported by the Organisational Development Team. Accountable for the implementation and maintenance of IT & Systems policies, processes, and technologies. Plan, manage and oversee all IT communications to the Group, such as service notifications ensuring the message is simple and easy to understand. Supported by the Communications team. Lead the team to ensure they are managing IT suppliers and outsourced services in accordance with agreed service levels, being the final point of escalation for service level issues and holding the provider to account when required. Accountable for ensuring a comprehensive purchase review is carried out by the team to ensure cost-effective and value add purchase on technological equipment, software, contracts and systems. Maintain the IT Risk Register, reporting to the Board any internal information security issues and incidents providing solutions and recommendations to resolution. Support the Board in the management of Group Risk on all IT related matters and report on risk levels and mitigation monthly. Skills & experience Extensive experience in IT, ideally have experience of operating at strategic level and reporting up to Board level Worked in a complex IT environment which is solution focussed Experience of leading large complex IT projects in a fast-paced environment Strong leadership and team management experience Degree (or equivalent) in Computer Science or related subject Experience with methodologies like PRINCE2, ITIL, Scrum and Agile Experienced (or at least significant exposure and keen interest) in the IT governance and information security discipline Proven experience in working with IT teams in complex and dynamic environments Excellent verbal and written communication skills including the ability to explain technical concepts and technologies to senior leaders including non-technical members of staff Good understanding of data privacy (GDPR) governance and risk management activities and how this influences IT and business operations Excellent understanding of the Microsoft eco-system, particularly M365, D365 F&O, Power Suite & Fabric Proven experience with Data & Business Intelligence within an ERP focussed environment If you are interested in the position please submit an application and a member of the team will reach out to you to discuss the role in detail and next steps.
18/10/2025
Full time
Associate Director of IT & Systems 90,000 + performance related bonus Responsible to: Chief Finance Officer Work Pattern: Hybrid (2-3 days a week in the office) About the organisation The Vertas Group is a collaborative organisation made up of three companies. Vertas, Concertus Design and Property Consultants, and Opus People Solutions. The Vertas Group has become one of the largest integrated facilities management companies in Great Britain, winning multiple awards along the way. Collectively the group cover a wide range of services from designing and building properties to pay management, recruitment capabilities, transport, and cleaning. The Vertas Group embrace challenges alongside clients by working, developing, and learning together - delivering benefits not just to a place of business but to the communities that surround it too. The Vertas Group are incredibly proud of the work they do and how they can support their client's needs through the provision of multiple services under one roof. The role The role will report into the Chief Finance Officer for the Group and support the strategic development and transformation of IT and Systems across Vertas Group and all subsidiaries, which includes Concertus, Concertus Derbyshire, Opus, Opus Teach, Vertas, Oak Park, Verse, Vertas Derbyshire & Vertas Nottinghamshire. This role sits at Associate Director level within our Group and will support the Board of Directors with the achievement of the strategic business plan by creating and implementing an IT transition and growth strategy. The ideal candidate will be dynamic, a strong communicator, solution and action focussed with strong commercial acumen. Key requirements Plan, develop and execute the corporate IT & Systems Strategy and roadmap to support the strategic plans of the Group. The goals here are to enhance client services, improve user effectiveness and encourage innovation. Review and adapt IT processes, policies and ways of working that support the longer-term strategic vision of both the IT function and the Group Analyse the business IT requirements of the Group to determine their IT & System's needs. Liaising regularly with executive and senior management on the IT strategic deliverables, including the provision of service level KPI's. Leading the IT Team and being responsible for performance management, recruitment, and employee relations matters. You are supported by the Groups People team. Maintain operational IT plans and lead the team to deliver these and ensure the on-going delivery of IT & Systems support across the Group including outsourcing / insourcing of activities. Ensure that wider Group maintains and/or achieves, the appropriate accreditations (cyber essentials Plus, ISO etc) in accordance with the IT & Systems Strategy. Maintain high performing service support functions including service desk, onsite support, outsourced support, IT Infrastructure and architecture, and IT training. Accountable for the Groups IT & Systems budget, report on expenditure and variances to budget. Regularly assess the level of customer IT service satisfaction and lead the team to remedy any areas of concerning, ensuring that the internal users are given a strong customer focus, and satisfaction levels increase. Review the IT training needs requirements across the Group at all levels, creating a flexible training delivery solution that is robust, flexible, and future proof to increase IT capability in our workforce. Supported by the Organisational Development Team. Accountable for the implementation and maintenance of IT & Systems policies, processes, and technologies. Plan, manage and oversee all IT communications to the Group, such as service notifications ensuring the message is simple and easy to understand. Supported by the Communications team. Lead the team to ensure they are managing IT suppliers and outsourced services in accordance with agreed service levels, being the final point of escalation for service level issues and holding the provider to account when required. Accountable for ensuring a comprehensive purchase review is carried out by the team to ensure cost-effective and value add purchase on technological equipment, software, contracts and systems. Maintain the IT Risk Register, reporting to the Board any internal information security issues and incidents providing solutions and recommendations to resolution. Support the Board in the management of Group Risk on all IT related matters and report on risk levels and mitigation monthly. Skills & experience Extensive experience in IT, ideally have experience of operating at strategic level and reporting up to Board level Worked in a complex IT environment which is solution focussed Experience of leading large complex IT projects in a fast-paced environment Strong leadership and team management experience Degree (or equivalent) in Computer Science or related subject Experience with methodologies like PRINCE2, ITIL, Scrum and Agile Experienced (or at least significant exposure and keen interest) in the IT governance and information security discipline Proven experience in working with IT teams in complex and dynamic environments Excellent verbal and written communication skills including the ability to explain technical concepts and technologies to senior leaders including non-technical members of staff Good understanding of data privacy (GDPR) governance and risk management activities and how this influences IT and business operations Excellent understanding of the Microsoft eco-system, particularly M365, D365 F&O, Power Suite & Fabric Proven experience with Data & Business Intelligence within an ERP focussed environment If you are interested in the position please submit an application and a member of the team will reach out to you to discuss the role in detail and next steps.
Join us as a Data Platform Engineer for our client. At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: As a Data Platform Engineer in a highly regulated environment, you will be responsible for designing, building, and maintaining secure and scalable data infrastructure that supports both cloud and onpremises platforms. You will play a key role in ensuring that all data systems comply with industry regulations and security standards while enabling efficient access for analytics and operational teams. A strong command of Apache NiFi is essential for this role. You will be expected to design, implement, and maintain data flows using NiFi, ensuring accurate, efficient, and secure data ingestion, transformation, and delivery. You should be adept at identifying and resolving issues within NiFi flows, managing performance bottlenecks, and implementing robust error handling strategies. You ll work closely with cross-functional teams including data architects, compliance officers, and cybersecurity specialists to integrate data from various systems such as databases, APIs, and cloud platforms. Your work will directly support batch processing, real-time streaming, and event-driven data pipelines across a variety of use cases. We re looking for candidates with over 3 years of relevant experience in data engineering, platform engineering, or a related field, with demonstrated hands-on expertise in NiFi and data pipeline design in regulated environments. Responsibilities: Design, develop, and maintain robust and secure data pipelines using NiFi and related big data technologies. • Troubleshoot and optimize NiFi flows, including performance tuning, error resolution, and flow control. • Integrate NiFi with cloud platforms, databases (SQL & NoSQL), APIs, and third-party systems. • Ensure compliance with regulatory and security requirements across data storage, transfer, and access layers. • Support data migration efforts and implement disaster recovery protocols. • Continuously monitor data infrastructure performance and recommend improvements. • Collaborate with cross-functional teams to align data platform capabilities with business needs and compliance requirements. • Maintain documentation of data flows and processes, ensuring knowledge sharing and operational transparency. Skills & Experience: You will have the following skills or proven experience: Apache NiFi Expertise: • Deep understanding of core NiFi concepts: FlowFiles, Processors, Controller Services, Schedulers, Web UI. • Experience designing and optimizing data flows for batch, real-time streaming, and event-driven architectures. • Ability to identify and resolve flow issues, optimize performance, and implement errorhandling strategies. • Optional scripting skills for creating custom NiFi processors. Programming & Data Technologies: • Proficiency in Java and SQL. • Experience with C# and Scala is a plus. • Experience with ETL tools and big data platforms. • Knowledge of data modeling, replication, and query optimization. • Hands-on experience with SQL and NoSQL databases is desirable. • Familiarity with data warehousing solutions (e.g., Snowflake, Redshift, BigQuery) would be beneficial. Data Platform Management: • Comfortable operating in hybrid environments (cloud and on-prem). • Experience integrating diverse data sources and systems. • Understanding of secure data transfer protocols and disaster recovery planning. CI/CD & DevOps Practices: • Experience working with CI/CD pipelines to automate deployment of NiFi flows and data infrastructure components. • Familiarity with tools such as Git, Jenkins, Azure DevOps, or similar. Ways of Working: • Comfortable working in Agile/Scrum environments, participating in sprint planning, stand-ups, and retrospectives. • Experience using Agile collaboration tools (e.g., Jira, Azure DevOps, Confluence). Communication: • Ability to clearly explain technical concepts to both technical and non-technical stakeholders. • Strong written and verbal communication skills. • Experience creating and maintaining technical documentation. Collaboration & Relationship Management: • Proven track record of cross-functional collaboration with product, engineering, security, compliance, and business teams. • Strong interpersonal skills; able to build trust and manage stakeholder expectations. • Able to adapt to diverse working styles and team dynamics. Analytical Thinking & Problem-Solving: • Strong analytical skills for troubleshooting complex data flow and infrastructure issues. • Ability to juggle multiple priorities and adapt to dynamic workloads. • Detail-oriented with a commitment to high-quality delivery. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we re always ready to help each other out. And we believe that our work can benefit society whether it s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and
02/10/2025
Contractor
Join us as a Data Platform Engineer for our client. At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: As a Data Platform Engineer in a highly regulated environment, you will be responsible for designing, building, and maintaining secure and scalable data infrastructure that supports both cloud and onpremises platforms. You will play a key role in ensuring that all data systems comply with industry regulations and security standards while enabling efficient access for analytics and operational teams. A strong command of Apache NiFi is essential for this role. You will be expected to design, implement, and maintain data flows using NiFi, ensuring accurate, efficient, and secure data ingestion, transformation, and delivery. You should be adept at identifying and resolving issues within NiFi flows, managing performance bottlenecks, and implementing robust error handling strategies. You ll work closely with cross-functional teams including data architects, compliance officers, and cybersecurity specialists to integrate data from various systems such as databases, APIs, and cloud platforms. Your work will directly support batch processing, real-time streaming, and event-driven data pipelines across a variety of use cases. We re looking for candidates with over 3 years of relevant experience in data engineering, platform engineering, or a related field, with demonstrated hands-on expertise in NiFi and data pipeline design in regulated environments. Responsibilities: Design, develop, and maintain robust and secure data pipelines using NiFi and related big data technologies. • Troubleshoot and optimize NiFi flows, including performance tuning, error resolution, and flow control. • Integrate NiFi with cloud platforms, databases (SQL & NoSQL), APIs, and third-party systems. • Ensure compliance with regulatory and security requirements across data storage, transfer, and access layers. • Support data migration efforts and implement disaster recovery protocols. • Continuously monitor data infrastructure performance and recommend improvements. • Collaborate with cross-functional teams to align data platform capabilities with business needs and compliance requirements. • Maintain documentation of data flows and processes, ensuring knowledge sharing and operational transparency. Skills & Experience: You will have the following skills or proven experience: Apache NiFi Expertise: • Deep understanding of core NiFi concepts: FlowFiles, Processors, Controller Services, Schedulers, Web UI. • Experience designing and optimizing data flows for batch, real-time streaming, and event-driven architectures. • Ability to identify and resolve flow issues, optimize performance, and implement errorhandling strategies. • Optional scripting skills for creating custom NiFi processors. Programming & Data Technologies: • Proficiency in Java and SQL. • Experience with C# and Scala is a plus. • Experience with ETL tools and big data platforms. • Knowledge of data modeling, replication, and query optimization. • Hands-on experience with SQL and NoSQL databases is desirable. • Familiarity with data warehousing solutions (e.g., Snowflake, Redshift, BigQuery) would be beneficial. Data Platform Management: • Comfortable operating in hybrid environments (cloud and on-prem). • Experience integrating diverse data sources and systems. • Understanding of secure data transfer protocols and disaster recovery planning. CI/CD & DevOps Practices: • Experience working with CI/CD pipelines to automate deployment of NiFi flows and data infrastructure components. • Familiarity with tools such as Git, Jenkins, Azure DevOps, or similar. Ways of Working: • Comfortable working in Agile/Scrum environments, participating in sprint planning, stand-ups, and retrospectives. • Experience using Agile collaboration tools (e.g., Jira, Azure DevOps, Confluence). Communication: • Ability to clearly explain technical concepts to both technical and non-technical stakeholders. • Strong written and verbal communication skills. • Experience creating and maintaining technical documentation. Collaboration & Relationship Management: • Proven track record of cross-functional collaboration with product, engineering, security, compliance, and business teams. • Strong interpersonal skills; able to build trust and manage stakeholder expectations. • Able to adapt to diverse working styles and team dynamics. Analytical Thinking & Problem-Solving: • Strong analytical skills for troubleshooting complex data flow and infrastructure issues. • Ability to juggle multiple priorities and adapt to dynamic workloads. • Detail-oriented with a commitment to high-quality delivery. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we re always ready to help each other out. And we believe that our work can benefit society whether it s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
20/12/2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Momenta Group
Liverpool Street Station, London, UK
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
07/01/2022
Full time
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
Police Headquarters, Middlemoor, Exeter or Police Headquarters, Winfrith, Dorset (although regular attendance at Middlemoor, Exeter will be required).
Salary - The commencing salary will be up to £92,823 rising by yearly increments to a maximum of £100,431 per annum.
This salary includes a market supplement of £33,351 in addition to a basic Grade 12 salary (£59,472 to £67,080 per annum). The market supplement will take effect from the date of appointment and will be reviewed after 36 months.
Applications are invited for the post of ICT Chief Technology Officer leading the ICT department across Devon and Cornwall and Dorset Police.
The principal responsibility of the role will be to lead the ICT function across Devon and Cornwall and Dorset Police forces. To lead 100 staff and oversee significant contracts. To ensure the provision of operationally critical systems. To develop ICT strategies that help enable and support policing strategies. To contribute at a senior level to both Forces.
For further details or an informal discussion please contact Head of ICT Andrew Bennington – 01202 006084 or Director of Finance and Resources Sandy Goscomb on 01392 226614.
If you are interested, you will need to complete an application form providing evidence, as detailed in the advertisement on our website, and also associated documents which you will find by visiting our website at: www.devon-cornwall.police.uk . CVs will not be accepted.
Completed applications should be submitted to:
People Services Centre (Resourcing), Force HQ, Middlemoor, Exeter, EX2 7HQ
Closing Date: 19 August 2019
Shortlisting Date: 22/23 August 2019
Assessment and Interview Date: 5/6 September 2019
19/07/2019
Full time
Police Headquarters, Middlemoor, Exeter or Police Headquarters, Winfrith, Dorset (although regular attendance at Middlemoor, Exeter will be required).
Salary - The commencing salary will be up to £92,823 rising by yearly increments to a maximum of £100,431 per annum.
This salary includes a market supplement of £33,351 in addition to a basic Grade 12 salary (£59,472 to £67,080 per annum). The market supplement will take effect from the date of appointment and will be reviewed after 36 months.
Applications are invited for the post of ICT Chief Technology Officer leading the ICT department across Devon and Cornwall and Dorset Police.
The principal responsibility of the role will be to lead the ICT function across Devon and Cornwall and Dorset Police forces. To lead 100 staff and oversee significant contracts. To ensure the provision of operationally critical systems. To develop ICT strategies that help enable and support policing strategies. To contribute at a senior level to both Forces.
For further details or an informal discussion please contact Head of ICT Andrew Bennington – 01202 006084 or Director of Finance and Resources Sandy Goscomb on 01392 226614.
If you are interested, you will need to complete an application form providing evidence, as detailed in the advertisement on our website, and also associated documents which you will find by visiting our website at: www.devon-cornwall.police.uk . CVs will not be accepted.
Completed applications should be submitted to:
People Services Centre (Resourcing), Force HQ, Middlemoor, Exeter, EX2 7HQ
Closing Date: 19 August 2019
Shortlisting Date: 22/23 August 2019
Assessment and Interview Date: 5/6 September 2019
IT Support Officer
Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills.
About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses.
Main Responsibilities
Act as the first point of contact for staff and provide effective end-user support as required.
Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business.
Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service.
Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language.
Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required.
Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc.
Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security.
Provide guidance and support to regional offices to improve their IT support capacity.
Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap.
Qualifications, experience and skills
Graduate in computer science, network engineering or similar qualification
At least 1 year of relevant work experience in a similar role in a medium size business IT environment
Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment
Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology
Strong knowledge of Microsoft Office 365 and Azure
A good understanding of security infrastructure and systems would be an advantage
Knowledge of configuring/supporting laptop and desktop computers
Highly developed organisational skills including prioritisation, project management and time management
A drive and desire for continuous professional development
Salary, location and contract type
Salary: 25,000 – 28,000 dependent on experience
Location: Oxford
Contract type: Permanent, full-time
How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
• Application deadline: 12 January 2018 • Phone interviews planned: 18 / 19 January 2018 • Final interview planned: 25 - 31 January 2018
Proforest is an equal opportunity employer.
11/12/2017
Full time
IT Support Officer
Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills.
About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses.
Main Responsibilities
Act as the first point of contact for staff and provide effective end-user support as required.
Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business.
Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service.
Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language.
Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required.
Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc.
Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security.
Provide guidance and support to regional offices to improve their IT support capacity.
Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap.
Qualifications, experience and skills
Graduate in computer science, network engineering or similar qualification
At least 1 year of relevant work experience in a similar role in a medium size business IT environment
Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment
Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology
Strong knowledge of Microsoft Office 365 and Azure
A good understanding of security infrastructure and systems would be an advantage
Knowledge of configuring/supporting laptop and desktop computers
Highly developed organisational skills including prioritisation, project management and time management
A drive and desire for continuous professional development
Salary, location and contract type
Salary: 25,000 – 28,000 dependent on experience
Location: Oxford
Contract type: Permanent, full-time
How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
• Application deadline: 12 January 2018 • Phone interviews planned: 18 / 19 January 2018 • Final interview planned: 25 - 31 January 2018
Proforest is an equal opportunity employer.
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