210 jobs found

IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.

IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.

IT Technician (1st and 2nd Line Support) Chester-le-Street - 5 days per week ONSITE 3 month Contract - £20 per hour(Umbrella) One of my national clients' is looking for 2 IT Technicians to join their team on a 3 month basis. The role will be based fully onsite, 5 days per week(Monday-Friday). Key Skills and Responsibilities You will be an experienced IT Engineer, comfortable providing 1st and 2nd Line support. This role does involve working within the helpdesk, therefore you will be confident in supporting end users remotely. Technically you will have experience of supporting within a M365 environment. You will be a team player, ready to hit the ground running and assist in the triage of new and backlogged tickets. Next Steps If you are interested, please submit your updated CV today to be considered. The client is looking for an immediate start, to those who can start w.c 27th October would be preferred.

Our client based in Bournemouth has an immediate requirement for an experienced IT Support Technician to join their well-established and busy team. The company are a local Managed Service Provider (MSP), who provide an exceptionally high level of customer service and support to a diverse customer base across the globe. We are looking for an IT support technician who has experience working for an outsourced IT provider. The company provide day to day IT support to businesses and organisations of all shapes and sizes and with a wide range of IT environments. Primary technology focus is Microsoft 365 - but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person. You will be primarily office based in Bournemouth with site visits to clients when required. You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs/laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are important on a day to-day basis. The ideal candidate must be self-motivated and an experienced support engineer, who has the right mindset to want to continue to learn and advance technical knowledge. You should be able to work on your own (sometimes under pressure for time or technical issues) but also as an important part of a small, friendly, team of engineers. Essential Requirements: 3 years minimum IT support experience dealing with multiple clients and/or sites in a similar MSP environment. Excellent customer service skills and experience. Excellent understanding and support experience of Microsoft 365, Windows Server , Active Directory, Windows 10/11, IP Networking, Firewalls, Broadband Services. Full driving license and own vehicle. Preferable Requirements: Experience of hardware from HP, Dell, Draytek, SonicWall and Ubiquiti amongst others Experience with VoIP technology Microsoft Azure experience would be advantageous This is a full-time permanent position with an immediate start available; days and hours of work to be discussed at interview. We are able to offer a salary of between £26,000 - £35,000 per annum, dependent on experience. Based in central Bournemouth, onsite parking is available and it is just a 5 minute walk to Bournemouth Pier.

Job Title: Senior IT Technician Location: Pencoed,Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required - travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst - temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

Senior IT Support TechnicianLocation: Newton-Le-Willows - WA11 Permanent / onsite based role Salary: Up to £40k plus benefitsOur client is looking for a hands-on IT professional with a passion for problem-solving anddelivering exceptional service. The IT team play a key role in supporting, maintaining, andenhancing IT support and infrastructure while providing end-user support across hardwareand applications. The ideal person profile for this opportunity will have experience ofsupporting IT within a manufacturing setting.Senior IT Support Technician key responsibilities:• PC Support & Helpdesk Management: Ensure efficient operation of the PCsupport function and timely resolution of Helpdesk tickets in line with internalSLAs.• Network Infrastructure Maintenance: Oversee the health and performance ofOffice 365 environment, Windows Server, Active Directory, VoIP phonesystem, and Meraki switch/cabling infrastructure.• Security & Data Integrity: Maintain a safe network environment and upholddata protection standards.• Strategic IT Solutions: Contribute to the development of new technicalsolutions aligned with business goals.• User Setup & Daily Operations: Support new user onboarding and participatein the day-to-day activities of a busy IT department. Qualifications & Skills• Printer installs via duplication on a remote desktop systemSenior IT Support Technician profile• A technical IT qualification or equivalent hands-on experience• Experience of supporting IT within a manufacturing environment• Strong communication and interpersonal skills• Proactive research ability to identify and implement effective solutions• A practical, problem-solving mindset with a customer-first attitude• Commitment to going above and beyond to deliver outstanding serviceSenior IT Support Technician technical skills• Microsoft Windows 10 / 11• Microsoft Server 2022• Active Directory• Hyper-V• Meraki switches• Firewall / security principles• Backup methodologiesTo discuss the Senior IT Support Technician role in more detail please contact Vicky Heardon or email

1st Line IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional who wants to learn, grow, and make a real impact. They are now looking for an enthusiastic 1st Line IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same. The Role Provide 1st line IT support via phone, email, remote access, and occasional site visits Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365 Administer Active Directory, Azure AD, Exchange, and Microsoft Teams Use RMM tools to proactively monitor and maintain client systems Log and manage tickets accurately, keeping clients updated and informed Contribute to knowledge sharing and process improvement What My Client Is Looking For Previous IT support experience (MSP/helpdesk preferred but not essential) Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking basics A natural problem-solver with great communication skills A proactive, customer-first mindset and eagerness to learn GCSEs including English and Maths; certifications such as CompTIA A+ are a plus Full UK driving licence Why Join My Client? Be part of a fast-growing MSP where your career can take off Funded training and certifications to help you progress (CompTIA, Microsoft, Cisco) A friendly, supportive team that celebrates success and values your input Varied work with exposure to a wide range of clients and technologies Genuine opportunities to grow your skills and move up within the business If you're ready to kick-start or take the next step in your IT career and want to join an MSP that values its people, apply today and discover where this role can take you. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

IT Support Engineer (Company Bonus) £35,000 + Internal Training + Progression + Company Bonus + Company Benefits Horley Are you an IT Support Engineer or similar looking to join a growing construction equipment supplier that will invest in your professional development and offer long term progression opportunities to management? Do you want to join a rapidly expanding business that values candidates that want to develop and build on their career. On offer is a great opportunity for an IT Support Engineer to work in a tight-knit and very successful company, in this role you will be supporting with tickets, supporting for hardware, software, networking whilst identifying re-occurring issues and advising long term solutions. This company are a UK-based supplier of mechanical and plumbing components, supporting building services contractors with a streamlined online ordering system, rapid nationwide delivery, and reliable logistics that keep projects running smoothly This role would suit someone with some IT Support experience looking to work for a growing, reputable company and wanting to progress down the line. The Role: General IT support - Hardware, software, networking etc. Identifying and improving re-occurring issues Documentation and overall operations of helpdesk Monday - Friday, 8am - 5pm The Person IT Support experience Reference Number: BBBH21859 Key words: Troubleshooting, Hardware, Software, Instillation, Technology, Microsoft, Windows, Microsoft Window, IT, IT Support, IT Technician, Horley, Gatwick If you're interested in this role, click ' apply now' to forward an up-to-date copy of your CV. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

? ICT Technician - Immediate Start Temporary Contract Location: North East (travel across multiple academy sites may be required) Contract: Full-time 37 hours per week 52 weeks (all year round) Salary: £26,835 - £27,711 (Grade 4, SCP 10-12) Hours: Monday-Friday Start Date: ASAP About the Role An exciting opportunity has arisen for a proactive and technically skilled ICT Technician to join a dynamic educational trust. You'll play a key role in ensuring the smooth running of ICT systems, providing high-quality technical support to staff and students, and maintaining the reliability and security of the academy's IT infrastructure. This is an urgent role, starting as soon as possible. Please only apply if you have relevant experience and are available immediately. This opportunity is subject to an Enhanced DBS check , and we particularly welcome applicants who are already on the DBS Update Service . Key Responsibilities Provide first-line ICT support to staff and students Maintain and troubleshoot hardware, software, and network systems Manage support tickets via the Helpdesk and prioritise effectively Assist with the setup and maintenance of ICT suites, devices, and peripherals Support the testing, commissioning, and repair of ICT and AV equipment Maintain accurate software and hardware inventories Help evaluate and implement new software and systems Ensure ICT operations comply with GDPR, Health & Safety, and safeguarding policies Engage in professional development to stay current with ICT innovations ? About You You're a confident, solutions-focused individual who thrives in a busy environment. You bring excellent technical knowledge, strong communication skills, and a commitment to providing exceptional service. Essential: Experience providing ICT support in a professional or educational setting Strong understanding of hardware, software, and networks Excellent organisational and prioritisation skills Calm and professional under pressure Desirable: Experience within a school or multi-site organisation Familiarity with MIS or education-specific systems ? Why Join? Be part of a supportive and forward-thinking ICT team Continuous training and professional development opportunities Contribute to an organisation making a real difference in education Competitive salary and benefits package This role involves working with children and requires an Enhanced DBS check . The organisation is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Do you work in a school and ever called a service desk or helpdesk, with an education data query and thought, I'd love that job helping out other schools colleagues? Or maybe you feel there is more to life than managing a schools admin and accuracy but want to stay involved in the sector Or maybe you have such a strong understanding of SIMS.net, Arbor or Bromcom that you feel you can train others and make a real difference to your colleagues and schools/academies? If this strikes a chord with you then get in touch ESP is recruiting for an MIS accredited team supporting schools across the UK from their offices in Hull. It is principally a service desk role, so logging and responding to calls from schools on a variety of data issues from technical to user training, as well as giving the opportunity to specialise in certain areas and/or training. Our client will consider someone who could start at 1st line, IE a basic understanding of school admin up to a 2nd line level IE you would already have a strong knowledge of modules like exams, timetabling or assessment. You could already be a schools administrator, schools secretary, ICT technician, data manager, a Bursar, school business manager or software specialist. Knowledge of sims, arbor or bromcom from a user's perspective is strongly preferred although good understanding of systems and the desire to be trained up would be good as an alternative This could be suitable for someone who wants an all year round full time role, or part time /reduced hours or term time only. Core hours are 8.30-4.30 but there could be some flexibility here.

Job Title: IT Support Engineer Location: Rotherham, South Yorkshire Salary: £30,000 - £35,000 plus Private Healthcare, Car Allowance, Private Pension Scheme, 25 Days Holiday Bank Holidays, and more We're working with an innovative manufacturing company in Rotherham that is looking for an experienced IT Support Engineer to join their internal IT team. This role is ideal for someone with strong technical support skills who wants to be hands-on across infrastructure, systems, and user support. You'll play a key role in maintaining and developing IT systems while also contributing to digital transformation and IT improvement projects. Key Responsibilities: - Provide 1st Line and 2nd Line IT Support across hardware, software, networks, and end-users - Troubleshoot and administer Windows 10/11 and Windows Server environments - Manage Active Directory, Group Policy, and Microsoft 365 (Teams, Exchange, SharePoint, OneDrive) - Deliver IT support for desktops, laptops, printers, mobile devices, and telephony - Handle user account administration, password resets, onboarding/offboarding - Assist with IT projects including hardware refresh, system upgrades, and infrastructure improvements - Monitor and maintain IT systems performance, escalating to senior engineers and 3rd parties when required Technical Environment Includes: - Windows 10/11, Windows Server, Active Directory, Group Policy - Microsoft 365, Teams, SharePoint, Exchange, OneDrive - Networking (TCP/IP, DNS, DHCP, switches, routers, firewalls) - Endpoint security, data backup, disaster recovery tools This is an excellent opportunity for an IT Support Engineer in Rotherham who wants to broaden their technical exposure and develop their career within a fast-moving, innovative manufacturing environment. You'll gain experience across a wide technical stack, with career progression routes into Systems Administration, Infrastructure Engineering, or IT Project Delivery. Key Words: IT Support Engineer Rotherham, IT Jobs South Yorkshire, IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk Jobs, Desktop Support, Internal IT Support, Microsoft 365 Support, Active Directory Jobs, Windows Server Support, Networking Jobs Rotherham, Infrastructure Support, IT Jobs in Manufacturing

IT Helpdesk Technician Kenilworth, Warwickshire (with hybrid working) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.Due to an exciting period of growth, we are now looking for an IT Helpdesk Technician to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £28,000 - £30,000 per annum- 25 days' annual leave, increasing with service- Flexible and Hybrid working arrangements- Defined contributory pension scheme or pension auto-enrolment scheme- Professional development and career growth opportunities- Collaborative and friendly work environment- Employee assistance scheme- Hapi - employee benefits and wellbeing platform- Medical cash plans- Enhanced maternity and adoption pay- Rewards for length of service- Health and wellbeing events and initiatives- Free voluntary day- Employee rewards- Free parking- Free drinksThis is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation.You'll gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount.So, if you're passionate about technology and looking for a role where your skills can make a real impact, then apply today! The Role As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices.Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed.Additionally, you will:- Provide support for IT equipment and software- Manage IT assets and software- Set up new accounts and new starters- Ensure meeting rooms are set up with all necessary equipment- Maintain and set up laptops and mobile phones in Microsoft Intune- Support the Facilities Manager and Reception staff with all IT requests About You To be considered as an IT Helpdesk Technician, you will need:- Experience using a helpdesk and providing 1st line support for IT systems- Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365- Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members- Experience troubleshooting more complicated faults in software and hardware- Experience in general administration of Office 365 and administering Windows Server 2019 and above- Experience in basic networking- Basic SharePoint 365 administration experience- Current CompTIA + and CompTIA Network+ certifications or equivalents (acquired within the last three years or refreshed and certificated)- A full, valid driving licence (due to our location)Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year).We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.We look forward to working with you!Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst.Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday hours per week. As an IT Support Technician, you'll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You'll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We're looking for someone who's technically capable, customer-focused, and eager to learn. You'll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1-2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of £28,000 - £30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

The Support Technician will provide IT technical support and ensure the availability of ICT systems, Services and Telephony across the College Group. You'll provide 1st line and 2nd line ICT support to all employees and supported clients including assisting with day-to-day escalations and investigating complex problems or repeat failures. Providing a quality customer focused service, you'll ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System and liaise with the Senior Support Technician in relation to issues on software or the network. Maintaining the smooth and efficient operation of end-user computer equipment (including desktop and mobile devices), you will maintain audio-visual equipment, printers and scanners and install and configure client-based hardware and software to agreed timescales. This role would suit someone who has detailed experience of Microsoft Office and someone who has experience in computer hardware/software installation, audio-visual technology and printer technology. We'd also like you to have experience in diagnosing issues in a PC/MAC environment and be able to work independently, without supervision and as part of a team. Results focused and with a positive 'can-do' attitude, you'll have excellent problem-solving skills and be able to build credibility with managers, understanding the business need. An understanding of network technology such as routers and switches is desirable, as is knowledge of network topologies and services and of Microsoft Active Directory. This role is based at Kingston College but you will cover all STCG sites. Closing date for the return of completed applications is 27th October 2025. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone shooting Issues: Diagnosing and resolving application and system faults Monitoring Performance: Ensuring high availability and reliability of supported applications Updating Documentation: Maintaining accurate records of support activities and resolutions Supporting Upgrades: Assisting in migration from legacy to web-based applications Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of supporting complex business or software applications High level of computer literacy with a logical and analytical mindset Strong communication and interpersonal skills Dynamic and energetic approach to problem solving Ability to work effectively under pressure DESIRABLE Experience in a senior or leadership support role Knowledge of MS Windows and Linux operating systems Understanding of networking and TCP/IP fundamentals Familiarity with Exchange or similar email systems Exposure to financial or accounting software systems BENEFITS Competitive salary with performance-related bonus scheme 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays) Group Life Insurance (after first year) Ongoing training and professional development opportunities Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13975 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: £24,938 to £26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company, bringing strong communication skills as well as good troubleshooting skills. This role is fully office based and applicants should reside within the Milton Keynes area. The IT Support Technician responsibilities include: Troubleshooting and resolving hardware, software and network related issues. Providing 1st line support to end-users. Responding to helpdesk tickets via ServiceNow, email, in person and phone. Set up, configure and maintain desktop, laptops and printers. Perform hardware/software installations and upgrades. The successful IT Support Technician will bring experience in: Minimum of 1-2 years working in a 1st line helpdesk or IT support role. Windows OS and Microsoft Office applications. PC/Laptop hardware and peripherals including printers. Active Directory along with VPN and anti-virus solutions. Basic networking concepts such as IP, DNS, DHCP. Mobile devices and mobile device management tools (Intune ideal) The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.