IT Technical Support Analyst

Good Afternoon,

I am currently representing Norfolk & Norwich University Hospital, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for an IT Technical Support Analyst this role will be: NR4 7UY

The right candidate will:

A 3rd-line infra engineer in the NHS is expected to:

• Provide advanced technical support (3rd line) for infrastructure: servers, networks, storage, virtualisation, telephony, etc.
• Be involved in incident, problem & change management. Investigate root causes of recurring issues.
• Participate in or lead infrastructure projects: upgrades, migrations, deployments, transformation programmes (e.g. cloud, digital transformation)
• Maintain and configure infrastructure components: virtualisation (VMware, Hyper-V, etc.), servers (Windows, Linux), network hardware (routers, switches, firewalls), telephony systems, wireless networks.
• Ensure infrastructure meets security, availability, capacity, business continuity & disaster recovery expectations.
• Produce and maintain technical documentation: architecture diagrams, configuration guides, runbooks, change plans.
• Work under or contribute to Service Management frameworks (ITIL etc.): managing changes, adherence to SLAs, reporting, etc.

We require the following:

• Certifications / Qualifications Degree in computing / IT or equivalent relevant technical experience; relevant vendor or professional certifications (e.g. Microsoft, Cisco, VMware, etc.); ITIL Foundation / Service Management qualification.
• Experience > Several years (often 3-5+) in infrastructure/systems experience in large, complex organisations; exposure to infrastructure project delivery; handling enterprise systems.
• Server / Virtualisation > Strong experience with Windows Server (newer versions), possibly Linux; virtualisation platforms such as VMware, Hyper-V; managing physical server hardware.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,