End User Computing Team Lead (Bilingual - English/French)

We are seeking an experienced and bilingual (English/French) End User Computing (EUC) Team Lead to manage a team of 5 IT support professionals. This role is responsible for ensuring the delivery of high-quality technical support and services to internal users, overseeing endpoint management, software deployments, and user satisfaction across the organization. The role is based 5 days a week onsite with occasional travel to Head office in Midlands.

The ideal candidate will combine strong technical knowledge, leadership skills, and excellent communication abilities in both English and French.

• Lead and mentor a team of 5 EUC support analysts/technicians.

• Coordinate and oversee daily support operations, ensuring timely resolution of incidents and service requests (L1/L2).

• Manage the deployment, configuration, and maintenance of end-user hardware (laptops, desktops, mobile devices) and software.

• Monitor performance metrics and drive continuous improvement in service delivery.

• Act as an escalation point for complex technical issues.

• Oversee onboarding/offboarding processes and user access management.

• Support implementation of IT policies, security protocols, and compliance requirements.

• Collaborate with other IT teams (infrastructure, security, network) to ensure seamless support.

• Maintain up-to-date documentation of procedures and technical knowledge base.

• Communicate effectively with users and stakeholders in both English and French.

• Proven experience in end user computing or IT support, with at least 2 years in a team lead or supervisory role.

• Fluency in English and French, both written and verbal.

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and endpoint management tools (eg, Intune, SCCM).

• Familiarity with ITIL framework and ticketing systems (eg, ServiceNow, Jira).

• Excellent troubleshooting, problem-solving, and organizational skills.

• Ability to manage and prioritize multiple tasks under pressure.

• Strong interpersonal and communication skills with a user-focused mindset.

• ITIL Foundation certification.

• Microsoft certifications (MD-102, MS-900, or similar).

• Experience with remote support tools and hybrid work environments.

• Exposure to MacOS support and mobile device management (MDM).

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.