Security Cleared (SC) IT Support Engineer

We are seeking an experienced Technical Engineer on behalf of a global IT services client, to support a key secure site near Guildford, Hampshire. This is a hands-on role focused on providing technical support, asset and stock management, and hardware triage to ensure smooth day-to-day IT operations.

*Due to the nature of the role, the successful candidate will have a valid UK SC Clearance prior to the start.

Key Responsibilities:

• Manage queue tickets assigned to your hub and surrounding spokes, ensuring timely updates and SLA adherence.

• Oversee hub stock control and asset management, including scanning kit in/out of locations.

• Handle hardware repairs for in-warranty devices and liaise with vendors for parts and returns.

• Coordinate disposals and ensure compliance with contractual processes.

• Conduct locker replenishments as needed.

• Identify and escalate potential service issues or improvement opportunities to the Team Leader.

• Follow all site regulations and agreed internal procedures.

Ideal Candidate:

• Proven experience in a technical support or field engineering environment.

• Strong attention to detail and ability to manage multiple priorities.

• Confident communicator with a proactive, service-focused mindset.

• Eligible and willing to work on-site in a secure MOD setting.