Senior IT Delivery Engineer

Job Title: Senior IT Delivery Engineer

Location: Bridgend, South Wales (travel is expected as part of this role)

Salary: Competitive depending on experience

Job Type: Full time, Permanent

Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the Role:

As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities.

Responsibilities

• Reporting to the IT Delivery Manager
• Stay updated on industry trends and Flotek technologies
• Scoping of complex projects including resources, timelines and budgets
• Setup and installation of new Microsoft server environments, locally and within data centre environments
• Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365
• Installation of advanced firewall technologies incl. security features & change requests
• Design and Implementation of internal network infrastructures
• Responsible for giving world-class service at all times
• Responsible for delivering your IT projects on time and within budget
• Responsible for communicating with partners and internal project managers
• Hands-on technical troubleshooting, resolution of incidents and change requests
• Creating and maintaining detailed project documentation, including technical specifications and user guides
• Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk
• Deliver product training to end users as well as internally
• Mentor and support the growth of aspiring IT delivery engineers

What we're looking for:

• A positive attitude with a can do approach to everything!
• Excellent communication skills
• Great telephone manner
• Previous experience in an IT Service or senior IT Delivery role in an MSP environment
• Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products
• Experience with server environments (DCs, AD, DHCP, DNS)
• Experience with Sharepoint migration and management
• Experienced in advanced firewalls with security technologies
• Experience of Email migrations (Cloud to Cloud, On Prem to cloud)
• Experience in using IT Service Management software
• Be user-focused and understand and identify user needs
• Knowledge of managed Security technologies
• An understanding of network technologies (LAN, WAN, Wi-Fi)
• Excellent organisational skills and the ability to prioritise work effectively
• Excellent external partner liaison skills
• Ability to prioritise personal workload
• Full UK Driving Licence

Benefits:

• EMI Share Equity Scheme - own a slice of the "Purple Pie"
• Day off for your birthday
• Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays
• Give back day to support your chosen charity
• Savings on gym memberships, shopping and other discounts available through Perkbox
• Variety of social events & team building opportunities are available
• Opportunities for professional development and career progression

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.