Senior 2nd Line Engineer

2nd Line IT Support Engineer (MSP) ? Central London Up to £45,000

We're looking for a skilled and motivated 2nd Line IT Support Engineer with a strong background in IT infrastructure and support. This role suits someone with around 3+ years' experience in a technical support or systems engineering position-ideally within a Managed Service Provider environment.

We're looking for a skilled and motivated Solutions Engineer with a strong background in IT infrastructure and support. This role suits someone with around 3+ years' experience in a technical support or systems engineering position-ideally within a Managed Service Provider environment.

You'll act as a key escalation point for complex issues, provide advanced 3rd-line support, and contribute to a range of infrastructure projects across server, network, and cloud environments.

• Deliver high-level remote and on-site technical support.

• Configure and maintain Windows Server environments, including Active Directory, Group Policy, and DNS/DHCP.

• Manage virtual platforms (Hyper-V / VMware) and backup solutions (e.g. Veeam).

• Support network setups including VLANs, VPNs, routing, and IP configurations.

• Assist with deployments and migrations involving cloud and MDM platforms (e.g. Microsoft 365, Intune).

• Document systems, procedures, and technical changes.

• Collaborate with 1st and 2nd-line teams to resolve escalated issues efficiently.

• Strong knowledge of Windows Server administration and virtualisation technologies.

• Experience supporting enterprise backup and disaster recovery solutions.

• Solid networking understanding (TCP/IP, VLANs, DNS, DHCP, VPN).

• Familiarity with cloud storage and endpoint security tools.

• Excellent troubleshooting and communication skills.

• Competitive salary and benefits package.

• Exposure to a variety of technologies and client environments.

• Career development and progression opportunities.

• Supportive, collaborative team culture.

If this role sounds of interest, please apply or send me an email at .