Prompt Engineer

Contract Role: Prompt Engineer (Salesforce & Generative AI Integration)

Duration: 4 5 months (November March)
Day Rate: £600 £700 (Inside IR35)
Location: Fully Remote (UK-based candidates only)

Overview

We are seeking a highly skilled Prompt Engineer with deep expertise in the Salesforce platform and hands-on experience in Generative AI integration. This role bridges the gap between business requirements and intelligent automation, crafting high-impact prompts and embedding AI capabilities into Salesforce workflows to enhance customer experience and operational efficiency.

Key Responsibilities

Salesforce Platform Expertise

• Design and configure Salesforce objects, data models, and automation using Flows, Apex, and Lightning Web Components (LWC).
• Leverage Service Cloud and Sales Cloud functionality to support AI-driven use cases.
• Integrate Einstein AI and Prompt Builder within Salesforce environments.

Prompt Engineering Fundamentals

• Develop clear, context-rich prompts for generative AI models, ensuring accuracy and relevance.
• Apply role-based prompting, task specificity, and format constraints.
• Continuously refine and iterate prompt logic based on output quality and user feedback.

Business Process & Use Case Design

• Translate business needs into actionable GenAI use cases.
• Collaborate with subject matter experts to define, validate, and prioritize AI-driven solutions.
• Document prompt logic and use cases for scalability and future reuse.

Testing, Validation & Compliance

• Review GenAI outputs for accuracy, safety, and compliance with company standards.
• Configure and test Lightning components and AI features within Salesforce workflows.
• Ensure all AI implementations adhere to ethical and security guidelines.

Integration & Automation

• Embed generative AI features directly into Salesforce UI and case management flows.
• Integrate external AI services using APIs and middleware platforms.
• Contextualize prompts using real-time Salesforce data and user inputs.

Collaboration & Communication

• Partner with solution architects, developers, and business analysts.
• Support training initiatives and document best practices for prompt engineering.
• Present findings, performance metrics, and recommendations to leadership and stakeholders.

Continuous Improvement & Analytics

• Monitor prompt performance and gather user feedback to inform optimizations.
• Conduct A/B testing, audits, and surveys to refine prompt strategies.
• Stay up to date with AI trends, Salesforce releases, and evolving platform capabilities.

Qualifications

• 5+ years experience in Salesforce platform development and configuration.
• 2+ years experience in prompt engineering or generative AI implementation.
• Proficiency in Apex, LWC, Flows, and Salesforce integration frameworks.
• Familiarity with Einstein AI, Prompt Builder, and GenAI APIs.
• Strong analytical, communication, and documentation skills.
• Experience working in agile, cross-functional teams.

Preferred Skills

• Experience with AI model tuning and prompt chaining.
• Understanding of data privacy and AI ethics in enterprise environments.
• Certifications such as Salesforce Platform Developer and Salesforce AI Associate (preferred).

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