760 jobs found

An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a 1:1 environment Contribute to project tasks and assist with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team Awareness of cybersecurity best practices, MFA, and phishing prevention Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services

2nd Line IT Support EngineerLondon Bridge, SE1 - Hybrid (1 week office / 1-week WFH)£38,000 - £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They're all about great service, teamwork and continuous improvement - and they're looking for a talented 2nd Line IT Support Engineer to join the journey. What You'll Do: You'll be the friendly face and trusted problem-solver for clients - keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You'll Bring You're confident, curious and customer-focused, with: Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Why Join? Hybrid flexibility - split your time between home and their London Bridge office Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you're ready to take the next step and make a genuine impact in a collaborative, growing MSP - apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal for a proactive leader with a strong technical background and a passion for delivering outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities Lead, coach and develop IT support teams through regular reviews, mentoring and structured development plans Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management Oversee third-party service providers, ensuring contractual and performance standards are met Identify and address process gaps, implement corrective actions and champion continuous improvement Produce and present detailed monthly service reports and performance reviews for key stakeholders Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels Identify risks to service continuity and implement mitigation strategies to maintain operational stability Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption Requirements: Experience working in IT service delivery within complex or infrastructure-heavy environments (e.g. construction, utilities, transport, or enterprise IT) Proven success in managing IT support operations and delivering high-quality IT services Strong technical background with hands-on IT support experience Deep understanding of ITIL frameworks (Intermediate certification or higher preferred) Experienced ServiceNow Administrator or Product Owner Inspirational people leader with a proven ability to motivate, develop and manage teams Excellent communication and stakeholder management skills Strong analytical and organisational abilities, with a proactive approach to problem-solving

We are seeking a skilled and customer-focused 2nd Line Infrastructure Engineer to join our dynamic IT team. In this key role, you'll be responsible for supporting, maintaining, and enhancing our core IT infrastructure while providing exceptional 2nd line support to internal users. If you're looking for a hands-on position where no two days are the same - and where infrastructure and desktop support go hand-in-hand - this could be your ideal next step. Key Responsibilities Infrastructure Support & Maintenance Manage and maintain servers, network devices, and storage systems. Support and monitor virtual environments (VMware/Hyper-V). Perform system updates, backups, and patch management to ensure security and reliability. Assist with infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring tools, firewalls, and access control. User Support & Training Provide clear, user-friendly technical guidance and occasional training sessions. Ensure end-user systems are protected, patched, and up to date. Project Work Contribute to IT projects including upgrades, cloud migration, and strategy development. Support the business in identifying and implementing new technologies. What You'll Need to Succeed Technical Skills Experience with hybrid infrastructure environments. Strong knowledge of VMWare vSphere and virtualisation platforms. Familiarity with SANs and small-scale storage architectures. Proficiency with Linux (Debian/RedHat/Suse) and Windows Server (DNS, DHCP, DFS, AD). Hands-on experience with Microsoft technologies: Intune, Office 365, Exchange Online, MFA, SharePoint Online. SQL Server administration basics. Knowledge of backup technologies, networking (routing/switching), wireless systems. Azure cloud services knowledge. Understanding of firewalls, network security, and VOIP telephony systems. Personal Attributes Strong problem-solving skills and ability to prioritise workload. Excellent communication and interpersonal abilities. Customer-focused with a proactive approach to support. Ability to work independently and as part of a collaborative team. Well-organised with good documentation habits and attention to detail. Why Join Us? Be part of a supportive and innovative IT team. Work on diverse infrastructure projects that make a real impact. Opportunities for professional development and technical progression. Hybrid working options (where applicable).

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge We're on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. We're all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, we're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

IT Support Specialist - 1st/2nd Line Warrington 6-Month FTC Up to 32,000 Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person. What You'll Be Doing Providing responsive IT support across desktop, mobile, and telephony Building and deploying devices with the latest software and security standards Managing tickets, troubleshooting issues, and ensuring SLA compliance Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2nd Line/Desktop support in medium/large organisations A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst other hardware Strong knowledge of Windows 10/11, Office 365, and network fundamentals Excellent communication skills and a customer-first mindset UK Driving Licence required Desirable Experience: MCP certification Experience with multi-domain environments and mobile device management Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the server infrastructure. The role focuses on ensuring the smooth operation, modernisation, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organisations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations. KEY RESPONSIBILITIES AND ACCOUNT ABILITIES: Maintain and support our client's server infrastructure. Ensure the continuous operation of primary and disaster recovery data centres through regular health checks. Participate in infrastructure-related projects, ensuring they meet business objectives and time lines. Collaborate with other IT teams and business units to ensure successful project implementation. Enhance system reliability and security by adhering to and implementing industry best practices. Ensure all infrastructure components are updated, patched, and protected against security threats. Provide support for server, network, and related infrastructure issue troubleshoot complex technical problems, ensuring system availability and optimal performance. Identify opportunities to enhance infrastructure efficiency, reliability, and security. Stay informed of industry trends and emerging technologies to introduce innovative solutions. Maintain and secure the IT infrastructure, focusing on anti virus, firewalls, and endpoint protection. Provide escalation support to the Help desk team. Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated Provide out-of-hours support and maintenance when required. Responsibility for the health, safety and well being of yourself and colleagues in the workplace. QUALIFICATIONS REQUIRED: Minimum of 2 years in a similar role within a medium to large organization. Proficient in Microsoft Windows Server technologies and VMware virtualization. Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS. Familiarity with Office 365, Azure, and other cloud platforms. Excellent troubleshooting skills for server, storage, and network issues. Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance. Strong communication skills across all levels of the business. Must possess all relevant work permits for the UK and security clearances (DBS and CTC). Relevant Vendor training and certifications DESIRABLE: Experience supporting mission-critical cloud-based systems, particularly Azure. Knowledge of and experience with Palo Alto firewall configuration. Proficiency in Power Shell scripting. This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

IT Support Engineer (SC Cleared), £165 per day inside IR35 3 months rolling, Lytham St Annes Bench IT require an experienced IT Support Engineer to join a large organisation starting ASAP working onsite 4 days per week in Lytham St Annes and working 1 day remotely to provide 1st & 2nd Line Support. Please note due to the timescales to start candidates must have already hold active SC Clearance The successful candidate should have the skills and experience included below; Strong experience providing 1st & 2nd Line IT support Working knowledge of Microsoft Operating Systems, Microsoft Exchange, Office, Office 365, Teams, SCCM, Intune and other common tools Ensure end users are provided efficient and timely second level BAU support on a daily basis Liaise with Service Management and other IT teams to ensure business continuity, providing smart hands whenever necessary Knowledge of networking Excellent communication skills IT Support Engineer (SC Cleared), £165 per day inside IR35 3 months rolling, Lytham St Annes

2nd Line Support Engineer - ON SITE 5 DAYS A WEEK We are working with a fantastic client of ours who have a great opportunity for the right individual. They are looking for a dynamic individual who wants to join a progressive team where they can grow both personally and career wise. We are looking for an IT Infrastructure Engineer (2nd Line) to join our IT Team. This role is ideal for someone who is a problem-solver with a solid understanding of IT systems and ready to collaborate with cross-functional teams to enhance operational efficiency. Key Responsibilities Infrastructure Support & Maintenance 2nd Line Support Networking User Support & Training Project Work Compliance Key Skills and Experience Proven experience in a 2nd line support or similar role. Strong knowledge of Windows Server, Active Directory, and Group Policy. Experience with virtualization technologies such as VMware or Hyper-V. Proficiency in desktop support, including Windows 10/11 and Office 365. Networking knowledge (TCP/IP, DNS, DHCP, VPNs, VLANs). Familiarity with ITSM tools and ticketing systems. Excellent problem-solving and communication skills. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Location Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit an Application Operations Engineer to join our DF Engineering Team, which works within the Specialist Operational Services (SOS) function. The SOS team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with an technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK, together we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include International deployments. Additional teams and specialist services are also being identified to move into this Engineering function so the Agency is able to respond proactively to the changing nature of the SOC threats. The Targeted Interception Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including NPCC and MPS and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics tools including infrastructure, networking and software used within the Investigations department and for overseas partners. Job description The purpose of the Applications Operations Engineer role is to support and maintain critical digital forensic and/or intelligence collection applications to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after the SOS networks to provide full critical support, upgrades, development and maintenance. The role involves supports the delivery of 1st, 2nd and 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; Installing new hardware, installation and configuration of a mixture of Operating Systems including Windows Server 2019, 2019, 2022 and Windows 10 and 11, virtual servers (VMWare and Hyper-V) and the use of containerized technologies; Supporting systems maintenance in line with technical requirements for business area. This post requires SC clearance as a minimum, with a possibility to gain DV within 12 months of being in post. Due to the nature of this role, travel between sites may be required. As such, a Full, clean, UK Driving Licence is desirable. Please note, staff in our DF Engineering functions will form part of an on-call rota. This role aligns to Application Operations Engineer within the Government Digital and Data career framework. Duties and Responsibilities: Business as Usual Support - Help deliver 2nd and 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure the business can function as efficiently as possible. Installation of hardware - Installation of desktop computers, screens and build/delivery of laptops where required Installation of software - Installation, updating or upgrading of software including of support, asset management plus managing licensing requirements Creation and maintenance of system documentation - Create technical designs and ensure High and Low Level Designs (HLD/LLD) are maintained to an accurate level Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems Client Image Build - Creation of client images including deployment and testing, using Windows Deployment Server or similar technologies Patching and upgrades - Using standard IT tooling to deploy and test software patches Configuration - Implementation of Group Policies for servers and clients to ensure the secure running and use of the systems. DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified Certificates - Be able to generate system certificates at renewal or based on certificate requests Server Maintenance - Assist with supporting servers within the current network. Supporting the wider SOS team - Providing support to the wider team, assisting where needed and to share knowledge, providing briefing sessions and training material to aid in that process. Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements. Digital forensic principles - To gain an understanding of digital forensic tools or techniques would be useful, even at a basic level. Networking - Have a basic understanding of networking to be able to fault find servers and / or network issues Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22 October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note, you will be asked for your name and email address. The registration will close on Sunday, 19 October 2025 at 11:00 p.m. You will not be able to register after this date and time. Person specification Basic understanding of Servers, storage systems and configuration - Basic knowledge of IT hardware; installation and configuration of operating systems including virtualized environments Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Adaptability - Be able to learn quickly in a fast moving agile environment and adapt to new technologies. Fault finding - Troubleshooting and provide resolution for system incidents. Recording and sharing the knowledge where appropriate Software and applications - Knowledge of software/application; installation and configuration On-call working The post holder may be required to participate in an on call 24/7 rota. If you do perform on-call duties, you will be entitled to an On-Call allowance, for each session you are on-call, aligned to renumeration policy. Essential Criteria You must meet the essential criteria and evidence this within your application to be considered for the role.Entry Requirements Experience for the following essential entry requirements: Experience of Servers including a basic knowledge of configuration & installation Experience of maintaining software and applications on servers or end user devices Experience in the configuration of Active Directory, Group Policies and certificate management Experience of maintaining and fault finding within an infrastructure which includes multiple physical and virtual servers Any applications from candidates not meeting this eligibility criteria will not progress. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace

Location Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit Senior Infrastructure Operations Engineers at one of our locations in Warrington, London, Birmingham, Leicester, Normanton (Calder) or Bristol (team dependent - see below) with the ability to travel between sites within the Specialist Operational Services function. The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with a technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK, together we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting-edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include international deployments. Additional teams and specialist services are also being identified to move into this Engineering function, to allow a proactive response to the changing nature of SOC threats. The Targeted Interception Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including National police Chiefs Council (NPCC) and Metropolitan Police Service (MPS) and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. Please note that Targeted Interception (TI Domestic) Engineering posts are located only at London and Warrington bases. The Targeted Interception (International) Engineering posts can be located at any of the advertised locations, however International roles will also require regular international travel. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics too including infrastructure, networking and software used within the Investigations department and overseas partners. Digital Forensics (DF) engineering roles can be located at any of the advertised locations. Please note, staff in TI (Domestic) and DF Engineering functions will form part of an on-call Rota. Our TI (International) team does not have an on-call Rota, however this may be subject to change. Job description Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. The purpose of the Senior Infrastructure Operations Engineer role is to ensure critical Intelligence Collection and Digital Forensics capabilities are delivered and maintained effectively to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after specialist NCA capabilities and networks to provide full critical support, upgrades, development and maintenance. The role is responsible for: Delivering 1st, 2nd and mainly 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; Installing new hardware, installation and configuration of a mixture of Operating Systems including MS Server 2016-24, various flavours of LINIX on physical and virtual hardware (mainly Hyper-V or VMWare) and the use of containerized technologies; Maintaining and upgrading systems in line with business technical requirements. An understanding of network protocols would be beneficial. Security is extremely important for all of the services SOS maintain, therefore systems must be maintained to ensure these systems are accreditable. This includes updating system high and low level designs and associated documentation. Due to the nature of this role, travel between sites is regularly required. As such, a full, clean, UK Driving License is essential. This role aligns to Senior Infrastructure Operations Engineer within the Government Digital and Data career framework. Duties and Responsibilities: BAU Support - Help deliver 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure operational teams can function as efficiently as possible. Specification of hardware - Matching business requirements to hardware specifications that meet and often exceed those requirements. Installation of hardware - Racking and cabling of hardware to an industry best practice level, including asset management registering of support, licensing. Identification of obsolescence - Notification of obsolescence issues early in the hardware lifecycle to ensure funding and approvals are in place as early as possible, avoiding unnecessary system outages due to obsolescence. Creation and maintenance of system documentation - Create technical designs and ensure High- and Low-Level Designs (HLD/LLD) are maintained to an accurate level. Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems. Client Image Build - Creation of client images including deployment and testing, using Windows Deployment Server or similar technologies. Patching and upgrades - Using standard IT tooling to deploy and test software patches. Configuration - Implementation of Group Policies for servers and clients to ensure the secure running and use of the systems. DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified. Certificates - Be able to generate system certificates at renewal or based on certificate requests. Server Maintenance - Provide full support, upgrades, develop and maintain the servers within the current network. Supporting the wider SOS team - Providing support to the wider team, assisting where needed and mentoring to share knowledge and upskill less experienced staff, provide briefing sessions and training material to aid in that process. Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements. Interception or Digital Forensics principles - Have an understanding of Interception of Telecommunications or Digital Forensics would be useful, even at a basic level. Networking - Have a basic understanding of networking to be able to fault find servers and / or network issues. Storage Management and Configuration - Provision of storage for use within IT systems. Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice. MS Exchange - Be able to support and maintain new and existing installations. Knowledge and the working of various firewalls including Fortigate, CISCO, Palo Alto and Dell firewalls - Have an in-depth understanding of the Firewall models, configuration, patching, support, fault finding and upgrading. Virtualization technologies Hyper-V and VMWare (vSphere, vSAN, Horizon/Omnissa) - Understanding of virtual technologies Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22nd October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note . click apply for full job details

Location London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit a Senior Networks Infrastructure Engineer to work within the Targeted Interception (Domestic) Engineering team, which forms part of the Specialist Operational Services function. The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with an technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK. Together, we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include International deployments. Additional teams and specialist services are also being identified to move into this Engineering function so the Agency is able to respond proactively to the changing nature of the SOC threats. The Targeted Interception Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including (National Police Chiefs Council (NPCC) and Metropolitan Police Service (MPS) and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics tools including infrastructure, networking and software used within the Investigations department and overseas partners. Job description The purpose of the Senior Networks Infrastructure Engineer role is to ensure critical Intelligence Collection capabilities are delivered and maintained effectively to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after the TI Intelligence networks to provide full critical support, upgrades, development and maintenance. The role is responsible for: Delivering 1st, 2nd and mainly 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; Having an in-depth knowledge of the network protocols; Installing of new network hardware, configuration which will also include the patching of all network elements; Working knowledge of the Fortigate, CISCO and Dell hardware primarily; Maintaining and upgrading systems in line with technical requirements for ICI. Security is extremely important for all of the services SOS maintain, therefore systems must be maintained to ensure these systems are accreditable. This includes updating system high and low level designs and associated documentation. Due to the nature of this role, travel between sites is regularly required. As such, a Full, clean, UK Driving Licence is essential. Please note, TI (Domestic) team members will be subject to an on call rota. This role aligns to Senior Infrastructure Engineer within the Government Digital and Data career framework. Duties and responsibilities: Business as usual support - Help deliver 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure the ICI business can function as efficiently as possible. Specification of hardware - Matching business requirements to hardware specifications that meet and often exceed those requirements Installation of hardware - Racking and cabling of hardware to an industry best practice level, including asset management registering of support, licensing Identification of obsolescence - Notification of obsolescence issues early in the hardware lifecycle to ensure funding and approvals are in place as early as possible, avoiding unnecessary system outages due to obsolescence Creation and maintenance of system documentation - Create technical designs and ensure High and Low Level Designs (HLD/LLD) are maintained to an accurate level Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems Patching and upgrades of Network equipment - Using standard IT tooling to deploy and test software patches Configuration of Network equipment - Have the knowledge of configuring the different types of network equipment Supporting the wider SOS team - Providing support to the wider team, assisting where needed and mentoring to share knowledge and upskill less experienced staff, provide briefing sessions and training material to aid in that process Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements Interception principles - Have an understanding of Interception of Telecommunications would be useful, even at a basic level Infrastructure Problem Solving - Have a basic understanding of Infrastructure to be able to problem solve network and/or server issues Knowledge and the working of Fortigate, CISCO and Dell firewalls - Have an in-depth understanding of the Firewall models - configuration, patching, support, fault finding and upgrading Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22nd October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note, you will be asked for your name and email address. The registration will close on Sunday, 19 October 2025 at 11:00 p.m. You will not be able to register after this date and time. Person specification Understanding of Servers, storage systems and configuration - In-depth knowledge of IT hardware; installation and configuration of operating systems including virtualized environments Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Adaptability - Be able to learn quickly in a fast moving agile environment and adapt to new technologies. Fault finding - Troubleshooting and provide resolution for system incidents. Recording and sharing the knowledge where appropriate On-call working The post holder may be required to participate in an on call 24/7 Rota. If you do perform on-call duties, you will be entitled to an On-Call allowance, for each session you are on-call, aligned to renumeration policy. Essential Criteria You must meet the essential criteria and evidence this within your application to be considered for the role.Entry Requirements Applicants should possess strong level of expertise in working at 3rd line level, for the following essential entry requirements: An in-depth knowledge and experience of Network equipment including configuration and installation Experience in the configuration and Patching of Fortigate, CISCO and Dell Firewalls and Switches Experience in maintaining and fault finding a network located across multiple sites Licences A Full, clean, UK Driving Licence is required Any applications from candidates not meeting this eligibility criteria will not progress. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace

Location Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit Senior Application Operations Engineers to work within the TI (International) Engineering and DF Engineering teams, which form part of the Specialist Operational Services function. The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with a technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK. Together, we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include International deployments. Additional teams and specialist services are also being identified to move into this Engineering function so the Agency is able to respond proactively to the changing nature of the SOC threats. The Targeted Interception (TI) International Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including National Police Chiefs Council (NPCC) and Metropolitan Police Service (MPS) and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. Please note, due to the nature of this role, regular international travel will be required. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics tools including infrastructure, networking and software used within the Investigations department and overseas partners. Please note, staff within DF Engineering will form part of an on-call rota. Job description Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. The purpose of the Senior Applications Operations Engineer role is to ensure critical digital forensic and intelligence collection applications are delivered and maintained effectively to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after the SOS networks to provide full critical support, upgrades, development and maintenance. The role is responsible for: Delivering 1st, 2nd and mainly 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; installing new hardware, installation and configuration of a mixture of Operating Systems including Windows Server 2019, 2019, 2022 and Windows 10, 11, virtual hardware (VMWare and Hyper-V) and the use of containerized technologies; maintaining and upgrading systems in line with technical requirements for business area. An understanding of network protocols would be beneficial. Security is extremely important for all the services that SOS maintain, therefore systems must be maintained to ensure these systems are accreditable. This includes updating system high - and low - level designs and associated documentation. Due to the nature of this role, travel between sites may be required. As such, a Full, clean, UK Driving License is desirable. This role aligns to Senior Application Operations Engineer within the Government Digital and Data career framework. Duties and Responsibilities: BAU Support - Help deliver 2nd and 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure the business can function as efficiently as possible. Installation of hardware - Installation of desktop computers, screens and build/delivery of laptops where required. Installation of software - Installation, updating or upgrading of software including of support, asset management plus managing licensing requirements. Identification of obsolescence - Notification of obsolescence issues early in the hardware lifecycle to ensure funding and approvals are in place as early as possible, avoiding unnecessary system outages due to obsolescence. Creation and maintenance of system documentation - Create technical designs and ensure High and Low Level Designs (HLD/LLD) are maintained to an accurate level. Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems. Client Image Build - Creation of client images including deployment and testing, using Windows Deployment Server or similar technologies. Patching and upgrades - Using standard IT tooling to deploy and test software patches. Configuration - Implementation of Group Policies for servers and clients to ensure the secure running and use of the systems. DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified. Certificates - Be able to generate system certificates at renewal or based on certificate requests. Server Maintenance - Provide support, upgrades, develop and maintain the servers within the current network. Supporting the wider SOS team - Providing support to the wider team, assisting where needed and mentoring to share knowledge and upskill less experienced staff, provide briefing sessions and training material to aid in that process. Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements. Digital forensic principles - To gain an understanding of digital forensic tools or techniques would be useful, even at a basic level. Networking - Have a basic understanding of networking to be able to fault find servers and / or network issues. Storage Management and Configuration - Provision of storage for use within IT systems. Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice. Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22nd October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note, you will be asked for your name and email address. The registration will close on Sunday, 19 October 2025 at 11:00 p.m. You will not be able to register after this date and time. Person specification Understanding of Servers, storage systems and configuration - In-depth knowledge of IT hardware; installation and configuration of operating systems including virtualized environments. Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Adaptability - Be able to learn quickly in a fast-moving agile environment and adapt to new technologies. Fault finding - Troubleshooting and provide resolution for system incidents. Recording and sharing the knowledge where appropriate. Software and applications - . click apply for full job details

IT Support Engineer x 2 1st / 2nd lineLocation: Onsite - Wellingborough area / NN10Salary: £30k plus benefits Rotating shift: AM 6:00 - 15:00 & PM 13:00 - 22:00 Our client is looking for two IT Support Engineers to join the team.Purpose of the role is to provide end user, site, business, and project IT support. IT Support Engineer role - Deal with general IT enquiries and support requests Provide support to Project Managers in the team to facilitate the delivery of IT related requirements Help facilitate technical upgrades Assist with site audits Work with the IT Services Teams to support any initiatives that require technical support Trouble-shoot any escalated technical issues, owning the issue through to resolution Understand the network topology to a level where support to the business can be provided Work with the IT Services Teams in building and maintaining IT Partner relationships Take part in team out of hours on-call rota (Optional) Provide support to the business with change process Assist as required in the Asset Management process Provide "best practise" Business Application support e.g. Google Apps, MS Office, to enable better use of the products within the business community. The role includes becoming a super-user for the WMS system, with full training provided. IT Support Engineer skills & Experience- IT Admin Skills Experience in a 1st / 2nd line IT Support role Strong planning, organising and time management skills Customer focus approach with good written and verbal communication skills Analytical, continuous improvement and Problem Solving mindset If you'd like to discuss this opportunity in more detail, please contact Vicky Heard on or email

PLEASE NOTE: This role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply. Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies? Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up. What s on Offer? Salary of £26,000 £30,000 (DOE) Monday to Friday, office hours Access to certifications and career progression Exposure to varied B2B client environments and technologies Collaborative team culture focused on growth and development The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported. Your Responsibilities: Managing and resolving 1st and 2nd line support issues efficiently and professionally Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11 Networking: DNS, DHCP, VPN, routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection and backup tools Confident communicator and team player with a growth mindset Bonus Points For: Knowledge of Microsoft Intune, Autopilot, and Azure AD VoIP systems or telecoms experience Cyber Essentials familiarity Full UK driving licence (occasional on-site work may be required) If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you. Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening

PLEASE NOTE: This role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply. Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies? Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up. What's on Offer? Salary of £26,000-£30,000 (DOE) Monday to Friday, office hours Access to certifications and career progression Exposure to varied B2B client environments and technologies Collaborative team culture focused on growth and development The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported. Your Responsibilities: Managing and resolving 1st and 2nd line support issues efficiently and professionally Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11 Networking: DNS, DHCP, VPN, routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We're Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection and backup tools Confident communicator and team player with a growth mindset Bonus Points For: Knowledge of Microsoft Intune, Autopilot, and Azure AD VoIP systems or telecoms experience Cyber Essentials familiarity Full UK driving licence (occasional on-site work may be required) If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you. Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening

Job Title: Senior IT Technician Location: Pencoed,Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required - travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.

Our client is seeking an experienced 2nd Line Support Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2nd Line Support Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.

Job Title: Senior IT Technician Location: Pencoed, Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 9am to 5.30pm (flexible hours between 8am 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a Wow! About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we re looking for: Minimum 3 5 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme own a slice of the Purple Pie Day off for your birthday Day off for other life s milestones such as weddings, moving house, child s first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.