Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Responsibilities and Duties:

* Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
* Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
* Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
* Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
* Manage and maintain integrations with third-party systems (eg, e-signature platforms, court bundling tools, MOJ Portal).
* Collaborate with colleagues to identify process improvements and implement effective technical solutions.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Knowledge, Sills and Experience:
* Significant hands-on experience with Visualfiles development and workflow automation.
* Proficiency in Power BI and Excel for business reporting and analysis.
* Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently.
* Confident providing IT support in person, by phone, and via email to users of varying technical ability.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
* Experience delivering system training to individuals and groups.
* Highly organised, self-motivated, and able to manage multiple priorities effectively.

Desirable Skills & Experience

* Proficiency in SQL for data extraction, analysis, and reporting.
* Familiarity with SOS Practice Manager or similar legal practice management systems.
* Experience working with Visualfiles integrations.
* Previous experience in a legal or professional services environment.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business