About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
18/09/2025
Full time
About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
MIS & Data Manager Profectus Recruitment is delighted to be representing a prestigious independent school in Berkshire that is looking to appoint an experienced MIS & Data Manager. This successful candidate will take ownership of the school's information systems and ensure the smooth management, reporting and integration of data across all departments. The position will suit a technically capable professional who enjoys improving processes, driving system performance and delivering data that informs decision-making. Working as part of a close-knit IT team, you'll be instrumental in developing and maintaining the school's management information systems while supporting strategic projects and long-term digital initiatives. Role Overview: As MIS & Data Manager, you will act as the key point of expertise for the school's Management Information System (iSAMS) and related data platforms. You'll oversee the collection, quality and reporting of academic and operational data, streamline how systems communicate with one another and identify opportunities to enhance efficiency and performance through better use of technology. Main Duties and Responsibilities: Lead the administration and development of the school's MIS (iSAMS) and associated systems. Maintain accurate, secure and consistent data across all electronic platforms. Design and manage data reporting cycles, dashboards and analytics tools. Review existing processes, identify gaps and implement improvements through automation and system integration. Work with suppliers and partners to ensure technology and services remain effective and good value. Support GDPR compliance and promote best practice in data management. Produce clear and comprehensive documentation and user guidance. Contribute to disaster recovery and business continuity planning. Deliver user training and act as a technical mentor to junior IT staff. Provide strategic advice to the Bursar and Senior Leadership Team on systems development and investment. About You: Strong understanding of data analysis, business process analysis and systems management. Previous experience managing a MIS or similar platform within a complex organisation (iSAMS experience advantageous but not expected). Confident producing reports and dashboards using SQL Server Reporting Services (SSRS) and Visual Studio. What's on Offer: Complimentary meals during working hours Free use of the school's sports facilities, including gym and swimming pool Free parking on site Employee Assistance Programme and Cycle to Work scheme 30 days of paid annual leave Pension and car schemes Professional development and ongoing training support Discounts on school fees and various retail and travel brands If the above sounds applicable do please apply with your latest CV for an immediate response.
15/10/2025
Full time
MIS & Data Manager Profectus Recruitment is delighted to be representing a prestigious independent school in Berkshire that is looking to appoint an experienced MIS & Data Manager. This successful candidate will take ownership of the school's information systems and ensure the smooth management, reporting and integration of data across all departments. The position will suit a technically capable professional who enjoys improving processes, driving system performance and delivering data that informs decision-making. Working as part of a close-knit IT team, you'll be instrumental in developing and maintaining the school's management information systems while supporting strategic projects and long-term digital initiatives. Role Overview: As MIS & Data Manager, you will act as the key point of expertise for the school's Management Information System (iSAMS) and related data platforms. You'll oversee the collection, quality and reporting of academic and operational data, streamline how systems communicate with one another and identify opportunities to enhance efficiency and performance through better use of technology. Main Duties and Responsibilities: Lead the administration and development of the school's MIS (iSAMS) and associated systems. Maintain accurate, secure and consistent data across all electronic platforms. Design and manage data reporting cycles, dashboards and analytics tools. Review existing processes, identify gaps and implement improvements through automation and system integration. Work with suppliers and partners to ensure technology and services remain effective and good value. Support GDPR compliance and promote best practice in data management. Produce clear and comprehensive documentation and user guidance. Contribute to disaster recovery and business continuity planning. Deliver user training and act as a technical mentor to junior IT staff. Provide strategic advice to the Bursar and Senior Leadership Team on systems development and investment. About You: Strong understanding of data analysis, business process analysis and systems management. Previous experience managing a MIS or similar platform within a complex organisation (iSAMS experience advantageous but not expected). Confident producing reports and dashboards using SQL Server Reporting Services (SSRS) and Visual Studio. What's on Offer: Complimentary meals during working hours Free use of the school's sports facilities, including gym and swimming pool Free parking on site Employee Assistance Programme and Cycle to Work scheme 30 days of paid annual leave Pension and car schemes Professional development and ongoing training support Discounts on school fees and various retail and travel brands If the above sounds applicable do please apply with your latest CV for an immediate response.
IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal for a proactive leader with a strong technical background and a passion for delivering outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities Lead, coach and develop IT support teams through regular reviews, mentoring and structured development plans Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management Oversee third-party service providers, ensuring contractual and performance standards are met Identify and address process gaps, implement corrective actions and champion continuous improvement Produce and present detailed monthly service reports and performance reviews for key stakeholders Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels Identify risks to service continuity and implement mitigation strategies to maintain operational stability Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption Requirements: Experience working in IT service delivery within complex or infrastructure-heavy environments (e.g. construction, utilities, transport, or enterprise IT) Proven success in managing IT support operations and delivering high-quality IT services Strong technical background with hands-on IT support experience Deep understanding of ITIL frameworks (Intermediate certification or higher preferred) Experienced ServiceNow Administrator or Product Owner Inspirational people leader with a proven ability to motivate, develop and manage teams Excellent communication and stakeholder management skills Strong analytical and organisational abilities, with a proactive approach to problem-solving
15/10/2025
Full time
IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal for a proactive leader with a strong technical background and a passion for delivering outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities Lead, coach and develop IT support teams through regular reviews, mentoring and structured development plans Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management Oversee third-party service providers, ensuring contractual and performance standards are met Identify and address process gaps, implement corrective actions and champion continuous improvement Produce and present detailed monthly service reports and performance reviews for key stakeholders Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels Identify risks to service continuity and implement mitigation strategies to maintain operational stability Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption Requirements: Experience working in IT service delivery within complex or infrastructure-heavy environments (e.g. construction, utilities, transport, or enterprise IT) Proven success in managing IT support operations and delivering high-quality IT services Strong technical background with hands-on IT support experience Deep understanding of ITIL frameworks (Intermediate certification or higher preferred) Experienced ServiceNow Administrator or Product Owner Inspirational people leader with a proven ability to motivate, develop and manage teams Excellent communication and stakeholder management skills Strong analytical and organisational abilities, with a proactive approach to problem-solving
M365 Project Manager Salary : £65,000 to £75,000 Location: Stevenage (travel to other sites required) 12 month FTC I'm currently working with a renowned organisation who is going through a significant amount of change to hire an M365 Project Manager to lead on M365 migration projects and enterprise-wide device deployment. This role will bring continuity and ensure technical systems & processes come together seamlessly. The M365 project manager will need to act independently to manage tenancy migration projects from end to end. Skills that are required for the M365 Project Manager are: Strong M365 experience and knowledge, i.e one note, share point Experience leading tenancy migration projects Confident to come into an organisation with a lot of change and transformation going on Understanding of project management frameworks Comfortable communicating with non-technical stakeholders
15/10/2025
Full time
M365 Project Manager Salary : £65,000 to £75,000 Location: Stevenage (travel to other sites required) 12 month FTC I'm currently working with a renowned organisation who is going through a significant amount of change to hire an M365 Project Manager to lead on M365 migration projects and enterprise-wide device deployment. This role will bring continuity and ensure technical systems & processes come together seamlessly. The M365 project manager will need to act independently to manage tenancy migration projects from end to end. Skills that are required for the M365 Project Manager are: Strong M365 experience and knowledge, i.e one note, share point Experience leading tenancy migration projects Confident to come into an organisation with a lot of change and transformation going on Understanding of project management frameworks Comfortable communicating with non-technical stakeholders
Technical Delivery Manager - IT Infrastructure & Integrations Central London £75,000 - £80,000 A rapidly expanding organisation is seeking an experienced Technical Delivery Manager to lead the successful delivery of large-scale IT projects, migrations and integrations across a growing business portfolio. Reporting to the Head of IT, you'll play a key role in shaping and executing the organisation's technology roadmap, driving the delivery of complex infrastructure initiatives, site integrations and service transitions as the business continues to scale through rapid growth. This is a hands-on, strategic role ideal for someone with strong technical depth, proven delivery experience and a passion for leading transformation across distributed enterprise environments. Key Responsibilities Lead the delivery of large-scale IT transformation projects, including infrastructure migrations, system integrations and service transitions Manage the end-to-end technical delivery lifecycle, from discovery and design through to implementation and handover Oversee data migrations, infrastructure alignment and application rationalisation across multiple business units and sites Work closely with cross-functional teams (Infrastructure, Security, Operations, HR, Finance) to ensure seamless project delivery Collaborate with vendors and partners to manage dependencies, SLAs and contract performance Ensure delivery adheres to ITIL, change management and governance standards Support post-project reviews, capturing lessons learned and improving delivery frameworks for future initiatives Maintain a strong focus on service continuity, cybersecurity and operational readiness throughout all transitions Requirements Proven experience delivering complex IT infrastructure and integration projects within mid-to-large enterprises Strong technical understanding across cloud (Azure/AWS), networking, infrastructure and cybersecurity Hands-on approach to delivery - able to dive into technical detail and drive outcomes under tight timelines Strong stakeholder and vendor management skills, with experience leading cross-functional technical teams Knowledge of ITIL and project management methodologies (PRINCE2, Agile, or equivalent) Background in infrastructure delivery, enterprise systems, or technology transformation preferred This is an exciting opportunity for a proactive and technically capable delivery leader who wants to shape IT delivery within a business undergoing significant growth and change. London (Hybrid - 4 days onsite initially, reducing to 3 after probation)
15/10/2025
Full time
Technical Delivery Manager - IT Infrastructure & Integrations Central London £75,000 - £80,000 A rapidly expanding organisation is seeking an experienced Technical Delivery Manager to lead the successful delivery of large-scale IT projects, migrations and integrations across a growing business portfolio. Reporting to the Head of IT, you'll play a key role in shaping and executing the organisation's technology roadmap, driving the delivery of complex infrastructure initiatives, site integrations and service transitions as the business continues to scale through rapid growth. This is a hands-on, strategic role ideal for someone with strong technical depth, proven delivery experience and a passion for leading transformation across distributed enterprise environments. Key Responsibilities Lead the delivery of large-scale IT transformation projects, including infrastructure migrations, system integrations and service transitions Manage the end-to-end technical delivery lifecycle, from discovery and design through to implementation and handover Oversee data migrations, infrastructure alignment and application rationalisation across multiple business units and sites Work closely with cross-functional teams (Infrastructure, Security, Operations, HR, Finance) to ensure seamless project delivery Collaborate with vendors and partners to manage dependencies, SLAs and contract performance Ensure delivery adheres to ITIL, change management and governance standards Support post-project reviews, capturing lessons learned and improving delivery frameworks for future initiatives Maintain a strong focus on service continuity, cybersecurity and operational readiness throughout all transitions Requirements Proven experience delivering complex IT infrastructure and integration projects within mid-to-large enterprises Strong technical understanding across cloud (Azure/AWS), networking, infrastructure and cybersecurity Hands-on approach to delivery - able to dive into technical detail and drive outcomes under tight timelines Strong stakeholder and vendor management skills, with experience leading cross-functional technical teams Knowledge of ITIL and project management methodologies (PRINCE2, Agile, or equivalent) Background in infrastructure delivery, enterprise systems, or technology transformation preferred This is an exciting opportunity for a proactive and technically capable delivery leader who wants to shape IT delivery within a business undergoing significant growth and change. London (Hybrid - 4 days onsite initially, reducing to 3 after probation)
IT Manager - Divisional Technology Lead Location: Redditch or Rotherham (occasional travel to other sites) Salary: £70,000-£75,000 + Excellent Benefits including car allowance, 10% bonus, 25 days holiday. We're looking for a hands-on IT Manager to lead technology delivery across a fast-paced, divisional business. You'll work independently, managing outsourced suppliers and internal stakeholders, while driving transformation, cloud adoption, and compliance initiatives. The Role: This is a delivery-focused, hands-on role. You'll lead IT projects, manage 3rd party vendors, and shape the division's technology roadmap. Key priorities include Office 365 tenant migrations, cloud adoption, data migration and integration, HR and business platform rollouts, portal and API development, and cybersecurity uplift. You'll also consolidate suppliers, implement governance frameworks, and provide actionable insights and reporting to senior leadership. Key Responsibilities: Lead technology projects from concept to delivery, including Office 365 migration, cloud and server-to-cloud transitions, HR systems, and other business platforms. Manage outsourced suppliers, vendor agreements, and service performance, ensuring resilience, scalability, and cost efficiency. Implement IT policies, governance, and compliance frameworks to support business and regulatory requirements. Guide stakeholders, build relationships across teams, and translate divisional needs into practical technical solutions. Provide senior leadership with reporting on projects, IT performance, and strategic recommendations. Identify opportunities to leverage automation, AI, and other innovations to improve efficiency and business outcomes. About You: Experienced in large, complex, or PE-backed environments, ideally with exposure to M&A activity. Hands-on and self-motivated; comfortable working alone and leading through influence. Strong knowledge of Office 365, cloud migrations, enterprise platforms, cybersecurity, and data management. Skilled in supplier management, service consolidation, and contract negotiation. Able to engage teams, influence stakeholders, and communicate technical concepts clearly. Flexible, mobile, and willing to travel occasionally to regional sites. If you thrive in a fast-moving environment and want to take ownership of a divisional technology transformation, this role offers the chance to make a real impact. Interested? Send your CV now!
15/10/2025
Full time
IT Manager - Divisional Technology Lead Location: Redditch or Rotherham (occasional travel to other sites) Salary: £70,000-£75,000 + Excellent Benefits including car allowance, 10% bonus, 25 days holiday. We're looking for a hands-on IT Manager to lead technology delivery across a fast-paced, divisional business. You'll work independently, managing outsourced suppliers and internal stakeholders, while driving transformation, cloud adoption, and compliance initiatives. The Role: This is a delivery-focused, hands-on role. You'll lead IT projects, manage 3rd party vendors, and shape the division's technology roadmap. Key priorities include Office 365 tenant migrations, cloud adoption, data migration and integration, HR and business platform rollouts, portal and API development, and cybersecurity uplift. You'll also consolidate suppliers, implement governance frameworks, and provide actionable insights and reporting to senior leadership. Key Responsibilities: Lead technology projects from concept to delivery, including Office 365 migration, cloud and server-to-cloud transitions, HR systems, and other business platforms. Manage outsourced suppliers, vendor agreements, and service performance, ensuring resilience, scalability, and cost efficiency. Implement IT policies, governance, and compliance frameworks to support business and regulatory requirements. Guide stakeholders, build relationships across teams, and translate divisional needs into practical technical solutions. Provide senior leadership with reporting on projects, IT performance, and strategic recommendations. Identify opportunities to leverage automation, AI, and other innovations to improve efficiency and business outcomes. About You: Experienced in large, complex, or PE-backed environments, ideally with exposure to M&A activity. Hands-on and self-motivated; comfortable working alone and leading through influence. Strong knowledge of Office 365, cloud migrations, enterprise platforms, cybersecurity, and data management. Skilled in supplier management, service consolidation, and contract negotiation. Able to engage teams, influence stakeholders, and communicate technical concepts clearly. Flexible, mobile, and willing to travel occasionally to regional sites. If you thrive in a fast-moving environment and want to take ownership of a divisional technology transformation, this role offers the chance to make a real impact. Interested? Send your CV now!
Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field. JOB TITLE : IT Operations Manager LOCATION : Great Horwood, Buckinghamshire SALARY : £33,000 - £36,000 p/a JOB TYPE : Permanent, Full Time - 37.5 hours per week (Part-time applications considered) REPORTS TO : Head of Finance and Resources MAIN PURPOSE & SCOPE OF THE ROLE: The IT Operations Manager will ensure the smooth and secure running of all technology systems across the charity. This role provides operational oversight of IT services, suppliers and infrastructure, enabling staff to work effectively while maintaining compliance, security and resilience. The postholder will play a key role in supporting organisational growth through effective systems management, project delivery and stakeholder engagement. WHAT YOU LL DO: Oversee and coordinate the charity s technology function, ensuring outsourced services are managed effectively, systems are secure and well-maintained, and projects are delivered on time. The postholder will act as the operational lead for technology, supporting staff and stakeholders and contributing to the ongoing development of the charity s digital capabilities under the Head of Departments guidance. ABOUT THE ROLE You will oversee and coordinate the charity s technology function, ensuring outsourced IT services are managed effectively and systems remain secure, reliable, and fit for purpose. You will act as the operational lead for technology, supporting staff and stakeholders while driving the delivery of small-to-medium projects such as system upgrades, CRM enhancements, and security improvements. You will maintain oversight of all systems, integrations and licences, ensuring accurate documentation and identifying opportunities for improvement. You will also play a key role in governance and compliance, promoting cyber security best practice, supporting data protection measures and maintaining the technology risk register. This is an exciting opportunity to shape and strengthen the charity s digital capabilities, working closely with suppliers and internal teams to ensure technology enables our mission. Responsibilities of the Role Supplier & service management Act as the main operational contact for outsourced IT support and helpdesk, charity database, and website providers, ensuring effective communication and service delivery. Monitor supplier performance, service level agreements (SLAs), and ticketing systems. Escalate issues and follow up to resolution as needed. Maintain the contract register, arrange renewals, and support procurement activities related to technology services and systems. Systems oversight and documentation Maintain an up-to-date map of organisational systems, integrations, licences, and the asset register. Manage hardware and software requirements across the organisation, ensuring systems are fit for purpose and aligned with operational needs. Identify operational risks, technical issues or gaps in provision and implement quick-win improvements where possible. Ensure process documentation and user guides are accurate, accessible, and regularly updated. Project coordination and delivery Lead or coordinate small-to-medium technology projects (e.g. multi-factor authentication rollout, system upgrades, CRM module implementation, data migrations). Manage project timelines, stakeholder communications, and supplier delivery to ensure successful outcomes. Governance, security & compliance Support the implementation of IT policies (e.g. acceptable use, backup, remote access) and data protection controls. Maintain the technology risk register and report to the Head of Finance and Resources to support compliance with relevant regulations and standards, including GDPR. Promote cyber security best practices across the organisation, including coordinating periodic phishing tests and reporting outcomes via outsourced suppliers. Track departmental spend, support budget monitoring, and prepare cost forecasts for future technology needs. Contribute to business cases for new systems or technology investments, ensuring alignment with strategic goals. Stakeholder liaison & internal enablement Act as the bridge between technical suppliers and non-technical staff, ensuring clear and effective communication. Communicate outages, system changes and project plans clearly to internal stakeholders. Provide guidance and support to users as needed. Deliver occasional training or guidance to staff on systems and processes (not first-line helpdesk). Develop and report on departmental key performance indicators (KPIs), including but not limited to PERSON SPECIFICATION: Experience & Qualifications Essential Reliable with a proactive can do attitude and flexibility to adapt the role as the organisation s needs evolve Experience coordinating IT services, suppliers or technology projects within a small to medium-sized organisation Strong organisational skills and stakeholder management experience Clear and confident communicator, able to translate technical issues for non-technical staff Working knowledge of common business IT systems including Microsoft 365, cloud services, CRMs, and basic networking concepts Good understanding of information security and data protection principles (e.g. multi-factor authentication, backups, GDPR) Comfortable working independently and managing competing priorities effectively Comfortable working in the presence of dogs Desirable Experience working within the charity or third sector Experience of working with Managed Service Providers or outsourced IT support models Familiarity with website content management systems and CRM/database suppliers Basic experience in budgeting or procurement processes IT project management experience Knowledge & Skills DESIRABLE Ability to work independently and exercise sound judgement in a fast-paced and evolving environment Ability to build and maintain effective working relationships across teams Strong attention to detail and ability to maintain confidentiality Proficiency in using Microsoft Office applications Highly effective written and verbal communication skills Good influencing and negotiation skills Ability to support and guide colleagues in IT-related matters, fostering a collaborative and solution-focused approach Other Requirements A full current driving license Comfortable with dogs in the workplace/office DIVERITY, EQUALITY & INCLUSION We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Values & Behaviours Working at Medical Detection Dogs will be a richly rewarding experience. Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team: We are respectful. We stay positive. We strive for excellence. We communicate and listen. We are ambassadors. We are one team. And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.
15/10/2025
Full time
Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field. JOB TITLE : IT Operations Manager LOCATION : Great Horwood, Buckinghamshire SALARY : £33,000 - £36,000 p/a JOB TYPE : Permanent, Full Time - 37.5 hours per week (Part-time applications considered) REPORTS TO : Head of Finance and Resources MAIN PURPOSE & SCOPE OF THE ROLE: The IT Operations Manager will ensure the smooth and secure running of all technology systems across the charity. This role provides operational oversight of IT services, suppliers and infrastructure, enabling staff to work effectively while maintaining compliance, security and resilience. The postholder will play a key role in supporting organisational growth through effective systems management, project delivery and stakeholder engagement. WHAT YOU LL DO: Oversee and coordinate the charity s technology function, ensuring outsourced services are managed effectively, systems are secure and well-maintained, and projects are delivered on time. The postholder will act as the operational lead for technology, supporting staff and stakeholders and contributing to the ongoing development of the charity s digital capabilities under the Head of Departments guidance. ABOUT THE ROLE You will oversee and coordinate the charity s technology function, ensuring outsourced IT services are managed effectively and systems remain secure, reliable, and fit for purpose. You will act as the operational lead for technology, supporting staff and stakeholders while driving the delivery of small-to-medium projects such as system upgrades, CRM enhancements, and security improvements. You will maintain oversight of all systems, integrations and licences, ensuring accurate documentation and identifying opportunities for improvement. You will also play a key role in governance and compliance, promoting cyber security best practice, supporting data protection measures and maintaining the technology risk register. This is an exciting opportunity to shape and strengthen the charity s digital capabilities, working closely with suppliers and internal teams to ensure technology enables our mission. Responsibilities of the Role Supplier & service management Act as the main operational contact for outsourced IT support and helpdesk, charity database, and website providers, ensuring effective communication and service delivery. Monitor supplier performance, service level agreements (SLAs), and ticketing systems. Escalate issues and follow up to resolution as needed. Maintain the contract register, arrange renewals, and support procurement activities related to technology services and systems. Systems oversight and documentation Maintain an up-to-date map of organisational systems, integrations, licences, and the asset register. Manage hardware and software requirements across the organisation, ensuring systems are fit for purpose and aligned with operational needs. Identify operational risks, technical issues or gaps in provision and implement quick-win improvements where possible. Ensure process documentation and user guides are accurate, accessible, and regularly updated. Project coordination and delivery Lead or coordinate small-to-medium technology projects (e.g. multi-factor authentication rollout, system upgrades, CRM module implementation, data migrations). Manage project timelines, stakeholder communications, and supplier delivery to ensure successful outcomes. Governance, security & compliance Support the implementation of IT policies (e.g. acceptable use, backup, remote access) and data protection controls. Maintain the technology risk register and report to the Head of Finance and Resources to support compliance with relevant regulations and standards, including GDPR. Promote cyber security best practices across the organisation, including coordinating periodic phishing tests and reporting outcomes via outsourced suppliers. Track departmental spend, support budget monitoring, and prepare cost forecasts for future technology needs. Contribute to business cases for new systems or technology investments, ensuring alignment with strategic goals. Stakeholder liaison & internal enablement Act as the bridge between technical suppliers and non-technical staff, ensuring clear and effective communication. Communicate outages, system changes and project plans clearly to internal stakeholders. Provide guidance and support to users as needed. Deliver occasional training or guidance to staff on systems and processes (not first-line helpdesk). Develop and report on departmental key performance indicators (KPIs), including but not limited to PERSON SPECIFICATION: Experience & Qualifications Essential Reliable with a proactive can do attitude and flexibility to adapt the role as the organisation s needs evolve Experience coordinating IT services, suppliers or technology projects within a small to medium-sized organisation Strong organisational skills and stakeholder management experience Clear and confident communicator, able to translate technical issues for non-technical staff Working knowledge of common business IT systems including Microsoft 365, cloud services, CRMs, and basic networking concepts Good understanding of information security and data protection principles (e.g. multi-factor authentication, backups, GDPR) Comfortable working independently and managing competing priorities effectively Comfortable working in the presence of dogs Desirable Experience working within the charity or third sector Experience of working with Managed Service Providers or outsourced IT support models Familiarity with website content management systems and CRM/database suppliers Basic experience in budgeting or procurement processes IT project management experience Knowledge & Skills DESIRABLE Ability to work independently and exercise sound judgement in a fast-paced and evolving environment Ability to build and maintain effective working relationships across teams Strong attention to detail and ability to maintain confidentiality Proficiency in using Microsoft Office applications Highly effective written and verbal communication skills Good influencing and negotiation skills Ability to support and guide colleagues in IT-related matters, fostering a collaborative and solution-focused approach Other Requirements A full current driving license Comfortable with dogs in the workplace/office DIVERITY, EQUALITY & INCLUSION We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Values & Behaviours Working at Medical Detection Dogs will be a richly rewarding experience. Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team: We are respectful. We stay positive. We strive for excellence. We communicate and listen. We are ambassadors. We are one team. And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.
Lead Information Security Engineer This is a hybrid role and can be based from either our Peterborough, Manchester, Stoke, Tunbridge Wells or Chesterfield office. Role Purpose: Reporting to the Head of Information Security to provide tactical technical security support. The Lead InfoSec Engineer will be responsible for technical governance to security standards, Identity and Access Management expertise across multiple platforms. The role will provide ongoing technical assurance to digital systems and data to ensure that these are safe and secure. Special projects support will include PCI compliance, Cyber Essentials and other technical support where required. Provide line manager duties within the Information Security Team. Key Accountabilities & Responsibilities: Be an SME for PCI DSS and Cyber Essentials technical assurance Contribute to business and technology audits with technical evidence and advice Engagement with 3rd party partners as a SME and to ensure due diligence process adherence Contribute to the delivery of the security roadmap and a continuous improvement model for security Ensure Information Security controls are operating effectively Ensure where gaps are identified that these have remediation plans agreed and delivered Ensure effective Information Security pen testing co-ordination along with Vulnerability Security assessments Help embed security best practices throughout the business and early in projects Assist in 3rd party assurance Skills, Experience and Knowledge: Strong experience as a technical security expert. Excellent Infrastructure Knowledge specifically around Server Technology. Cyber security experience within a large complex corporate environment working with multiple partners. Proven knowledge and experience of IT and information security policies, practices and standards. Knowledge of current technologies in the field and the ability to learn new ones. Incident management experience including investigations and response. Cloud security experience would be highly beneficial PCI and Cyber Essentials expertise would be advantageous Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 25 days annual leave plus of Bank Holidays and the ability to buy holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
15/10/2025
Full time
Lead Information Security Engineer This is a hybrid role and can be based from either our Peterborough, Manchester, Stoke, Tunbridge Wells or Chesterfield office. Role Purpose: Reporting to the Head of Information Security to provide tactical technical security support. The Lead InfoSec Engineer will be responsible for technical governance to security standards, Identity and Access Management expertise across multiple platforms. The role will provide ongoing technical assurance to digital systems and data to ensure that these are safe and secure. Special projects support will include PCI compliance, Cyber Essentials and other technical support where required. Provide line manager duties within the Information Security Team. Key Accountabilities & Responsibilities: Be an SME for PCI DSS and Cyber Essentials technical assurance Contribute to business and technology audits with technical evidence and advice Engagement with 3rd party partners as a SME and to ensure due diligence process adherence Contribute to the delivery of the security roadmap and a continuous improvement model for security Ensure Information Security controls are operating effectively Ensure where gaps are identified that these have remediation plans agreed and delivered Ensure effective Information Security pen testing co-ordination along with Vulnerability Security assessments Help embed security best practices throughout the business and early in projects Assist in 3rd party assurance Skills, Experience and Knowledge: Strong experience as a technical security expert. Excellent Infrastructure Knowledge specifically around Server Technology. Cyber security experience within a large complex corporate environment working with multiple partners. Proven knowledge and experience of IT and information security policies, practices and standards. Knowledge of current technologies in the field and the ability to learn new ones. Incident management experience including investigations and response. Cloud security experience would be highly beneficial PCI and Cyber Essentials expertise would be advantageous Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 25 days annual leave plus of Bank Holidays and the ability to buy holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
Engineering Manager (Salesforce / Vlocity) Permanent - Leeds Hybrid (circa 3 days a week in the office) FPSG seek an experienced hands on Salesforce Engineering Manager, who can bring both 'Team' and 'Technical' leadership to assist the creation of a new Single Source Digital Platform. You will be central to building the new Salesforce Industries / Vlocity platform, maximising the wider Microsoft estate. The Engineering Manager's responsibilities will include: Leading the engineering team from the front, setting & managing expectations. Championing excellence across design, coding and implementation. Contribute to setting, executing and delivering the engineering strategy. Bringing a hands on approach to code review, best practice and troubleshooting, for both team members and third-party engineers. Coordinating representation of your team with Product Owners, Scrum Masters, SME's and Business sponsors. Championing an Agile and DevOps orientated operating model, improving core DORA metrics. Brining industry experience and understanding to the forefront of Salesforce development in a microsoft technical estate. Bring inspiration and ingenuity to deliver scalable, best of breed solutions. Acting as a line manager and mentor to development team colleagues. To be the successful as the engineering Manager, you will need experience of: A track record leading high performing engineering teams It is ESSENTIAL to have a demonstrable and up-to-date track record in Salesforce / Salesforce Industries / Vlocity and its wider Ecosystem, Integration services, bespoke build and applications architecture. Highly desireable to have exerience in .Net Services, Azure Cloud etc Exposure to influencing a wider SDLC and development environment, pipelines, integrations and build. A proven ability to lead a diverse team that design and deliver complex high volume solutions, ideally in a financial services environment An understanding of current and emerging technologies and their potential to deliver business benefits A product-centric approach to Agile development. Please note: This role requires you to be onsite 3 days a week therefore a reasonable commutable domicile is expected. In addition to Leeds, office locations including, Middlesbrough, Bristol, Tunbridge Wells or Bournemouth can be considered If Salesforce Industries / Vlocity development experience encorporating wider SDLC functions is not cleary highlighted on your CV your application cannot be progressed. Reward This client has an enviable reputation of offering candidates a diverse range of enterprise project opportunities, where complexity and collaboration will ensure continual personal and technical development. In return, the successful Engineer will receive: a salary and package commensurate with experience and in the upper quartile for the market, plus Bonus options, Enhanced pension and Extensive employee benefits programme. Key skills terminology Salesforce Engineering Manager, Lead Salesforce Engineer, Salesforce Engineer, Principal Salesforce Engineer, Salesforce Technical Lead, Salesforce, Salesforce Industries, Vlocity, CPQ, OpniScript, DataRaptor, .Net, Azure, RDBMS, SQL, CI, CD, DevOps, Agile, SCRUM, DORA. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
15/10/2025
Full time
Engineering Manager (Salesforce / Vlocity) Permanent - Leeds Hybrid (circa 3 days a week in the office) FPSG seek an experienced hands on Salesforce Engineering Manager, who can bring both 'Team' and 'Technical' leadership to assist the creation of a new Single Source Digital Platform. You will be central to building the new Salesforce Industries / Vlocity platform, maximising the wider Microsoft estate. The Engineering Manager's responsibilities will include: Leading the engineering team from the front, setting & managing expectations. Championing excellence across design, coding and implementation. Contribute to setting, executing and delivering the engineering strategy. Bringing a hands on approach to code review, best practice and troubleshooting, for both team members and third-party engineers. Coordinating representation of your team with Product Owners, Scrum Masters, SME's and Business sponsors. Championing an Agile and DevOps orientated operating model, improving core DORA metrics. Brining industry experience and understanding to the forefront of Salesforce development in a microsoft technical estate. Bring inspiration and ingenuity to deliver scalable, best of breed solutions. Acting as a line manager and mentor to development team colleagues. To be the successful as the engineering Manager, you will need experience of: A track record leading high performing engineering teams It is ESSENTIAL to have a demonstrable and up-to-date track record in Salesforce / Salesforce Industries / Vlocity and its wider Ecosystem, Integration services, bespoke build and applications architecture. Highly desireable to have exerience in .Net Services, Azure Cloud etc Exposure to influencing a wider SDLC and development environment, pipelines, integrations and build. A proven ability to lead a diverse team that design and deliver complex high volume solutions, ideally in a financial services environment An understanding of current and emerging technologies and their potential to deliver business benefits A product-centric approach to Agile development. Please note: This role requires you to be onsite 3 days a week therefore a reasonable commutable domicile is expected. In addition to Leeds, office locations including, Middlesbrough, Bristol, Tunbridge Wells or Bournemouth can be considered If Salesforce Industries / Vlocity development experience encorporating wider SDLC functions is not cleary highlighted on your CV your application cannot be progressed. Reward This client has an enviable reputation of offering candidates a diverse range of enterprise project opportunities, where complexity and collaboration will ensure continual personal and technical development. In return, the successful Engineer will receive: a salary and package commensurate with experience and in the upper quartile for the market, plus Bonus options, Enhanced pension and Extensive employee benefits programme. Key skills terminology Salesforce Engineering Manager, Lead Salesforce Engineer, Salesforce Engineer, Principal Salesforce Engineer, Salesforce Technical Lead, Salesforce, Salesforce Industries, Vlocity, CPQ, OpniScript, DataRaptor, .Net, Azure, RDBMS, SQL, CI, CD, DevOps, Agile, SCRUM, DORA. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
15/10/2025
Full time
3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
La Fosse Associates Limited
Solihull, West Midlands
Role : Senior Solutions Architect Location - Solihull, Hook, or London (hybrid) Salary - up to £90K base + benefits Industry : Business Process Outsourcing/Public services industry Purpose: The Senior Solution Architect plays a key role in delivering IT projects and bids by collaborating with business and IT stakeholders to understand requirements, identify gaps in existing capabilities, define solutions to address those gaps, and ensure solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected to specialize in at least one (typically two) IT domains while maintaining broad knowledge of current and emerging technologies. They may also manage and mentor Solution Architects, providing leadership and guidance to ensure consistent quality and alignment with the company's architectural standards. Responsibilities: - Collaborate with Business and IT Project Managers to understand business needs and deliver appropriate solution designs for each project. - Work with business development and bid teams to define suitable solutions and cost models for bids. - Participate in solution reviews and governance boards to ensure designs comply with the company's architectural standards. - Present and take ownership of solution designs and cost models within the bid governance framework. - Collaborate with IT professionals (eg, Enterprise Architects, Technical Leads) to design solutions for business operations and bids. - Ensure project and bid implementations adhere to approved architectural designs. - Provide architectural guidance and leadership to delivery teams to ensure alignment with solution designs. - Support project delivery and the change control process throughout implementation. - Communicate complex technical concepts and solution strategies clearly to non-technical stakeholders and IT peers. - Work with IT Project Managers and BU DP to ensure solution design milestones are achieved according to project plans. - Develop solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. - Evaluate supplier proposals to ensure deliverability, quality, and alignment with Enterprise Architecture and standard services. - Document solution and service designs in sufficient detail for clear understanding and execution by business users. - Define solution structures for business problems that may span multiple applications and technologies. Required Experience: - The Senior Solution Architect should have extensive experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. - Proven experience in government outsourcing projects, with the ability to interpret business requirements while staying current with emerging IT technologies. - A degree in an IT-related discipline (or equivalent experience) is required, along with strong knowledge of modern IT infrastructure, applications, and cloud platforms (eg, SaaS, Azure). - Ability to design clear, effective solutions to business challenges, supported by strong analytical and logical thinking skills. - Excellent communication skills, with the ability to explain complex technical details in clear, simple terms to clients and stakeholders. - Exposure to the latest and emerging technologies. - Strong problem-solving skills, capable of identifying technical issues, designing solutions, and integrating information effectively. - Exceptional time management skills with the ability to prioritize tasks and adapt to changing demands. - Resilient under pressure, with the ability to meet deadlines consistently. - Proactive mindset with the ability to anticipate potential problems and devise solutions in advance. - Strong relationship-building skills with both business and IT stakeholders. - Solid understanding of security standards, legislation, and best practices. - Takes ownership of and accountability for ongoing professional development. Additional information: Must be willing to undergo BPSS security clearance. In some cases, SC may also be required depending on assignment. An industry recognised qualification in an Architectural Framework (eg TOGAF) is desirable (not essential).
15/10/2025
Full time
Role : Senior Solutions Architect Location - Solihull, Hook, or London (hybrid) Salary - up to £90K base + benefits Industry : Business Process Outsourcing/Public services industry Purpose: The Senior Solution Architect plays a key role in delivering IT projects and bids by collaborating with business and IT stakeholders to understand requirements, identify gaps in existing capabilities, define solutions to address those gaps, and ensure solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected to specialize in at least one (typically two) IT domains while maintaining broad knowledge of current and emerging technologies. They may also manage and mentor Solution Architects, providing leadership and guidance to ensure consistent quality and alignment with the company's architectural standards. Responsibilities: - Collaborate with Business and IT Project Managers to understand business needs and deliver appropriate solution designs for each project. - Work with business development and bid teams to define suitable solutions and cost models for bids. - Participate in solution reviews and governance boards to ensure designs comply with the company's architectural standards. - Present and take ownership of solution designs and cost models within the bid governance framework. - Collaborate with IT professionals (eg, Enterprise Architects, Technical Leads) to design solutions for business operations and bids. - Ensure project and bid implementations adhere to approved architectural designs. - Provide architectural guidance and leadership to delivery teams to ensure alignment with solution designs. - Support project delivery and the change control process throughout implementation. - Communicate complex technical concepts and solution strategies clearly to non-technical stakeholders and IT peers. - Work with IT Project Managers and BU DP to ensure solution design milestones are achieved according to project plans. - Develop solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. - Evaluate supplier proposals to ensure deliverability, quality, and alignment with Enterprise Architecture and standard services. - Document solution and service designs in sufficient detail for clear understanding and execution by business users. - Define solution structures for business problems that may span multiple applications and technologies. Required Experience: - The Senior Solution Architect should have extensive experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. - Proven experience in government outsourcing projects, with the ability to interpret business requirements while staying current with emerging IT technologies. - A degree in an IT-related discipline (or equivalent experience) is required, along with strong knowledge of modern IT infrastructure, applications, and cloud platforms (eg, SaaS, Azure). - Ability to design clear, effective solutions to business challenges, supported by strong analytical and logical thinking skills. - Excellent communication skills, with the ability to explain complex technical details in clear, simple terms to clients and stakeholders. - Exposure to the latest and emerging technologies. - Strong problem-solving skills, capable of identifying technical issues, designing solutions, and integrating information effectively. - Exceptional time management skills with the ability to prioritize tasks and adapt to changing demands. - Resilient under pressure, with the ability to meet deadlines consistently. - Proactive mindset with the ability to anticipate potential problems and devise solutions in advance. - Strong relationship-building skills with both business and IT stakeholders. - Solid understanding of security standards, legislation, and best practices. - Takes ownership of and accountability for ongoing professional development. Additional information: Must be willing to undergo BPSS security clearance. In some cases, SC may also be required depending on assignment. An industry recognised qualification in an Architectural Framework (eg TOGAF) is desirable (not essential).
La Fosse Associates Limited
Solihull, West Midlands
Role : Solution Architect Location - Solihull, Hook, or London (hybrid) Salary - up to £80K base + benefits Industry : Business Process Outsourcing/Public services industry Purpose: The Solution Architect plays a key role in delivering IT projects and bids by collaborating with business and IT stakeholders to understand business requirements, identify gaps between those requirements and existing IT capabilities, define solutions to address the gaps, and ensure that project scope is controlled and solutions are aligned with the company's architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization's IT requirements and evaluate how proposed solutions will affect the overall profitability of the business or bid. To maximize value and credibility, the Solution Architect will be an expert in at least one area of IT while maintaining broad knowledge of current and emerging technologies. Responsibilities: - Collaborate with the IT Project Manager to understand business needs and develop appropriate designs and solutions for each project. - Work with business development and bid teams to create effective solutions and cost models for bids. - Participate in solution reviews and governance boards to ensure designs meet copmany architectural standards. - Present solution designs and cost models within the bid governance framework. - Engage with IT professionals (eg, Enterprise Architects, Technical Leads) to design solutions for business operations and bids. - Ensure project and bid implementations comply with approved architectural designs. - Provide design leadership and architectural guidance to delivery teams to ensure alignment with solution designs. - Support project delivery and change control processes throughout execution. - Communicate technical concepts and IT strategies clearly to non-technical stakeholders and IT teams. - Work with the IT Project Manager and BU DP to ensure solution design milestones are met according to the project plan. - Produce solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. - Review supplier proposals to confirm deliverability, quality, and alignment with Enterprise Architecture and standard services. - Document solution and service designs in sufficient detail for clear planning and understanding by business users. - Define the structure of solutions to business problems, encompassing multiple applications and technologies. Required Experience: - The IT Solution Architect should have a strong background and experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. - Experience working on government outsourcing projects, with proven ability to understand business requirements while staying current on emerging IT technologies. - A degree in an IT-related discipline (or equivalent professional experience) is required, along with a solid understanding of modern IT infrastructure, applications, and cloud technologies (eg, SaaS, Azure). - Ability to design clear, well-defined solutions to business problems with strong analytical and logical thinking skills. - Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders. - Exposure to up-to-date and emerging technologies. - Skilled at identifying technical issues, designing effective solutions, and gathering and synthesizing information. - Strong time management skills with the ability to prioritize tasks effectively. - Capable of performing under pressure and meeting tight deadlines. - Proactive thinker with the ability to anticipate problems and develop appropriate solutions. - Adept at building strong relationships with both business and IT stakeholders. - Good understanding of security standards, legislation, and best practices. - Takes ownership and accountability for personal professional development. Additional information: Must be willing to undergo BPSS security clearance. In some cases, SC may also be required depending on assignment. An industry recognised qualification in an Architectural Framework (eg TOGAF) is desirable (not essential).
15/10/2025
Full time
Role : Solution Architect Location - Solihull, Hook, or London (hybrid) Salary - up to £80K base + benefits Industry : Business Process Outsourcing/Public services industry Purpose: The Solution Architect plays a key role in delivering IT projects and bids by collaborating with business and IT stakeholders to understand business requirements, identify gaps between those requirements and existing IT capabilities, define solutions to address the gaps, and ensure that project scope is controlled and solutions are aligned with the company's architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization's IT requirements and evaluate how proposed solutions will affect the overall profitability of the business or bid. To maximize value and credibility, the Solution Architect will be an expert in at least one area of IT while maintaining broad knowledge of current and emerging technologies. Responsibilities: - Collaborate with the IT Project Manager to understand business needs and develop appropriate designs and solutions for each project. - Work with business development and bid teams to create effective solutions and cost models for bids. - Participate in solution reviews and governance boards to ensure designs meet copmany architectural standards. - Present solution designs and cost models within the bid governance framework. - Engage with IT professionals (eg, Enterprise Architects, Technical Leads) to design solutions for business operations and bids. - Ensure project and bid implementations comply with approved architectural designs. - Provide design leadership and architectural guidance to delivery teams to ensure alignment with solution designs. - Support project delivery and change control processes throughout execution. - Communicate technical concepts and IT strategies clearly to non-technical stakeholders and IT teams. - Work with the IT Project Manager and BU DP to ensure solution design milestones are met according to the project plan. - Produce solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. - Review supplier proposals to confirm deliverability, quality, and alignment with Enterprise Architecture and standard services. - Document solution and service designs in sufficient detail for clear planning and understanding by business users. - Define the structure of solutions to business problems, encompassing multiple applications and technologies. Required Experience: - The IT Solution Architect should have a strong background and experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. - Experience working on government outsourcing projects, with proven ability to understand business requirements while staying current on emerging IT technologies. - A degree in an IT-related discipline (or equivalent professional experience) is required, along with a solid understanding of modern IT infrastructure, applications, and cloud technologies (eg, SaaS, Azure). - Ability to design clear, well-defined solutions to business problems with strong analytical and logical thinking skills. - Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders. - Exposure to up-to-date and emerging technologies. - Skilled at identifying technical issues, designing effective solutions, and gathering and synthesizing information. - Strong time management skills with the ability to prioritize tasks effectively. - Capable of performing under pressure and meeting tight deadlines. - Proactive thinker with the ability to anticipate problems and develop appropriate solutions. - Adept at building strong relationships with both business and IT stakeholders. - Good understanding of security standards, legislation, and best practices. - Takes ownership and accountability for personal professional development. Additional information: Must be willing to undergo BPSS security clearance. In some cases, SC may also be required depending on assignment. An industry recognised qualification in an Architectural Framework (eg TOGAF) is desirable (not essential).
Hands-on Development Manager - PHP / Laravel We are looking for a Hands-On Development Manager to join a leading software house building Ai products to revolutionise their market. We are looking for a player/manager who can lead, manage and motivate a small but experienced team whilst also remaining hands-on in PHP coding. They recently launched their AI-driven platform which is scaling quickly towards profitability and market leadership with backing from top-tier investors. The Role You'll blend hands-on technical expertise in PHP / Laravel, Vue.JS and experience of building AI applications with strong leadership skills. You'll guide a team of senior developers while staying actively involved in coding and technical delivery. We need someone to get everyone pulling in the right direction and delivering on key milestones. What You'll Do Lead and mentor a team of senior developers in a collaborative, non-political environment Provide technical direction and architectural oversight for complex projects Stay hands-on with coding, problem-solving, and technical delivery Shape the technology roadmap, working across legacy systems and cutting-edge AI projects Drive technical standards and ensure delivery against ambitious targets Work closely with leadership to translate business needs into technical solutions Technical Stack & Experience Strong PHP experience (Laravel framework) Database expertise: MySQL, Elasticsearch Front-end knowledge: Vue.js or similar modern frameworks Understanding of DevOps practices (GitHub, Terraform advantageous) AI systems experience is a plus Previous experience in scaling tech companies or start-ups highly valuable What's On Offer Base salary 70,000 - 85,000 + equity Remote-first culture + 1 day a week in the London office Opportunity to join at a pivotal scaling moment with rapid career progression potential Work on diverse projects from legacy optimisation to cutting-edge AI deployment This is your chance to step into a leadership role where you can directly influence both technology direction and team culture. As the successful candidate, you will thrive in a fast-paced environment, enjoy mentoring senior developers, and want to be part of building something transformational. APPLY TODAY for immediate consideration.
15/10/2025
Full time
Hands-on Development Manager - PHP / Laravel We are looking for a Hands-On Development Manager to join a leading software house building Ai products to revolutionise their market. We are looking for a player/manager who can lead, manage and motivate a small but experienced team whilst also remaining hands-on in PHP coding. They recently launched their AI-driven platform which is scaling quickly towards profitability and market leadership with backing from top-tier investors. The Role You'll blend hands-on technical expertise in PHP / Laravel, Vue.JS and experience of building AI applications with strong leadership skills. You'll guide a team of senior developers while staying actively involved in coding and technical delivery. We need someone to get everyone pulling in the right direction and delivering on key milestones. What You'll Do Lead and mentor a team of senior developers in a collaborative, non-political environment Provide technical direction and architectural oversight for complex projects Stay hands-on with coding, problem-solving, and technical delivery Shape the technology roadmap, working across legacy systems and cutting-edge AI projects Drive technical standards and ensure delivery against ambitious targets Work closely with leadership to translate business needs into technical solutions Technical Stack & Experience Strong PHP experience (Laravel framework) Database expertise: MySQL, Elasticsearch Front-end knowledge: Vue.js or similar modern frameworks Understanding of DevOps practices (GitHub, Terraform advantageous) AI systems experience is a plus Previous experience in scaling tech companies or start-ups highly valuable What's On Offer Base salary 70,000 - 85,000 + equity Remote-first culture + 1 day a week in the London office Opportunity to join at a pivotal scaling moment with rapid career progression potential Work on diverse projects from legacy optimisation to cutting-edge AI deployment This is your chance to step into a leadership role where you can directly influence both technology direction and team culture. As the successful candidate, you will thrive in a fast-paced environment, enjoy mentoring senior developers, and want to be part of building something transformational. APPLY TODAY for immediate consideration.
IT Delivery Manager - Remote working. Up to 50k base with a nice range of benefits and strong career progression opportunities We are looking for an ambitious and committed IT Delivery Manager for a thriving business undergoing some exciting transformation. The IT Delivery Manager's role is to manage the planning, coordination, execution, and successful delivery of projects while simultaneously playing a key analytical role in defining and shaping business solutions. This is a dual role, requiring a unique combination of analytical thinking, analytical rigor, and technical understanding. You will act as a bridge between business units and technical teams, ensuring alignment between requirements and delivery, and you will be equally responsible for delivering value through both effective management and insightful analysis. There is a strong focus on the project delivery side so skills and experience in this area are essential. Key elements of the role are Project Delivery Own the full lifecycle delivery of projects from concept through to production deployment and benefits realization. Develop, maintain, and track detailed project delivery plans, including scope, schedule, resource allocation, risk, issue logs, dependencies, milestones, and budgets. Define and enforce governance models, including change control, escalation paths, RACI models, decision-making protocols, and status reporting cadence. Manage project interdependencies, third-party integrations, and cross-functional team alignment across technical and business stakeholders. Ensure delivery quality through stage gate reviews, code deployment checkpoints, and collaboration with architecture, security, and compliance teams. Monitor performance KPIs and delivery health metrics, proactively identifying risks, bottlenecks, and areas for improvement. Manage agile delivery, sprint planning, retrospectives, and backlogs Business Analysis Document and validate business needs, workflows, user stories, use cases, epics, and acceptance criteria using best-in-class techniques (BPMN, UML, etc.). Map current-state ("as-is") and future-state ("to-be") processes, identifying automation opportunities, efficiency gains, and value-driven transformation paths. Translate business requirements into system designs in collaboration with developers, architects, and QA, ensuring functional specs are accurate and complete. Stakeholder & Relationship Management Build and maintain strong relationships with colleagues, product managers, and external vendors. Facilitate clear communication between stakeholders, balancing competing priorities and aligning delivery outcomes with business value. Manage stakeholder expectations through structured reporting, executive dashboards, steering committee meetings, and delivery roadmaps. We are looking for a candidate who can absolutely deliver on the project management and stakeholder as the primary skillset, ideally with some good business analysis (discovery and design) experience. Key skills we are looking for Strong experience delivering enterprise solutions, with some of that in combined delivery roles. Any experience with Finance Systems integration and/or implementation projects would be highly desirable but not essential Experience in Agile/Scrum, SAFe, and traditional Waterfall methodologies. Expertise in eliciting, analysing, documenting, and managing business and technical requirements for IT systems. Familiarity with tools like Jira, Confluence, ServiceNow, Azure DevOps, MS Project, Visio, and business analysis frameworks. PMP, PRINCE2, or equivalent Project Management certification CBAP or PMI-PBA (Business Analysis) Certified Scrum Master (CSM) or SAFe Agilist Interviews are being booked for next week so please get in touch ASAP to register your interest
15/10/2025
Full time
IT Delivery Manager - Remote working. Up to 50k base with a nice range of benefits and strong career progression opportunities We are looking for an ambitious and committed IT Delivery Manager for a thriving business undergoing some exciting transformation. The IT Delivery Manager's role is to manage the planning, coordination, execution, and successful delivery of projects while simultaneously playing a key analytical role in defining and shaping business solutions. This is a dual role, requiring a unique combination of analytical thinking, analytical rigor, and technical understanding. You will act as a bridge between business units and technical teams, ensuring alignment between requirements and delivery, and you will be equally responsible for delivering value through both effective management and insightful analysis. There is a strong focus on the project delivery side so skills and experience in this area are essential. Key elements of the role are Project Delivery Own the full lifecycle delivery of projects from concept through to production deployment and benefits realization. Develop, maintain, and track detailed project delivery plans, including scope, schedule, resource allocation, risk, issue logs, dependencies, milestones, and budgets. Define and enforce governance models, including change control, escalation paths, RACI models, decision-making protocols, and status reporting cadence. Manage project interdependencies, third-party integrations, and cross-functional team alignment across technical and business stakeholders. Ensure delivery quality through stage gate reviews, code deployment checkpoints, and collaboration with architecture, security, and compliance teams. Monitor performance KPIs and delivery health metrics, proactively identifying risks, bottlenecks, and areas for improvement. Manage agile delivery, sprint planning, retrospectives, and backlogs Business Analysis Document and validate business needs, workflows, user stories, use cases, epics, and acceptance criteria using best-in-class techniques (BPMN, UML, etc.). Map current-state ("as-is") and future-state ("to-be") processes, identifying automation opportunities, efficiency gains, and value-driven transformation paths. Translate business requirements into system designs in collaboration with developers, architects, and QA, ensuring functional specs are accurate and complete. Stakeholder & Relationship Management Build and maintain strong relationships with colleagues, product managers, and external vendors. Facilitate clear communication between stakeholders, balancing competing priorities and aligning delivery outcomes with business value. Manage stakeholder expectations through structured reporting, executive dashboards, steering committee meetings, and delivery roadmaps. We are looking for a candidate who can absolutely deliver on the project management and stakeholder as the primary skillset, ideally with some good business analysis (discovery and design) experience. Key skills we are looking for Strong experience delivering enterprise solutions, with some of that in combined delivery roles. Any experience with Finance Systems integration and/or implementation projects would be highly desirable but not essential Experience in Agile/Scrum, SAFe, and traditional Waterfall methodologies. Expertise in eliciting, analysing, documenting, and managing business and technical requirements for IT systems. Familiarity with tools like Jira, Confluence, ServiceNow, Azure DevOps, MS Project, Visio, and business analysis frameworks. PMP, PRINCE2, or equivalent Project Management certification CBAP or PMI-PBA (Business Analysis) Certified Scrum Master (CSM) or SAFe Agilist Interviews are being booked for next week so please get in touch ASAP to register your interest
(Senior Project Leader-Construction - 6 months - hybrid London - up to 595.35pday inside IR35) Our client is looking to hire 2 Senior Project Leaders on an interim basis for 6 months. The roles will be hybrid/London and you will be eligible for CTC Clearance Client-side Project Manager with fire life safety systems specialist experience Client-side Project Manager to support intrusive survey schedule Experience required includes: Evidenced knowledge of current and recently updated legislation relevant to project delivery, including, but not limited to Building Safety Act 2022, Construction (Design Management) Regulations 2015 and Building Regulations 2010 (as amended). Evidenced experience of managing high value (>50m) projects within occupied heritage/listed buildings demonstrating substantial knowledge all forms of construction and building services infrastructure, and relevant technical and statutory standards. Demonstrable leadership experience in the management of teams and stakeholders. Evidenced experience of successful project handovers including management of testing, commissioning and witnessing and production of project handover information. Demonstrable understanding of the Town Planning and conservation system and application to heritage sites. Evidence of working client-side roles preferably with large estate responsibility. Demonstrable delivery of business improvement initiatives in the commercial management field. Experience of working collaboratively within a diverse team, promoting and maintaining an atmosphere of openness and acceptance to include principles of equality, diversity and inclusion. Familiarity with SharePoint and Microsoft Office tools including MS Project. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
15/10/2025
Contractor
(Senior Project Leader-Construction - 6 months - hybrid London - up to 595.35pday inside IR35) Our client is looking to hire 2 Senior Project Leaders on an interim basis for 6 months. The roles will be hybrid/London and you will be eligible for CTC Clearance Client-side Project Manager with fire life safety systems specialist experience Client-side Project Manager to support intrusive survey schedule Experience required includes: Evidenced knowledge of current and recently updated legislation relevant to project delivery, including, but not limited to Building Safety Act 2022, Construction (Design Management) Regulations 2015 and Building Regulations 2010 (as amended). Evidenced experience of managing high value (>50m) projects within occupied heritage/listed buildings demonstrating substantial knowledge all forms of construction and building services infrastructure, and relevant technical and statutory standards. Demonstrable leadership experience in the management of teams and stakeholders. Evidenced experience of successful project handovers including management of testing, commissioning and witnessing and production of project handover information. Demonstrable understanding of the Town Planning and conservation system and application to heritage sites. Evidence of working client-side roles preferably with large estate responsibility. Demonstrable delivery of business improvement initiatives in the commercial management field. Experience of working collaboratively within a diverse team, promoting and maintaining an atmosphere of openness and acceptance to include principles of equality, diversity and inclusion. Familiarity with SharePoint and Microsoft Office tools including MS Project. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time)?plus the option to buy more. Up to five extra paid well-being days per year.? 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.? Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.? And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
15/10/2025
Full time
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time)?plus the option to buy more. Up to five extra paid well-being days per year.? 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.? Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.? And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Senior Account/New Business Manager Guildford - Hybrid, 1 day a week on-site 40,000 - 45,000 + Car Allowance + OTE 90k + Private Medical Insurance This is an excellent opportunity for a Senior Account Manager who specialises in CCaaS/UCaas to join an award-winning IT company. This company is an established technology partner and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business and hitting sales targets through identifying specific client needs and recommending tailored solutions and services. You're responsible for identifying and developing new market opportunities and producing proposals and reports. The role requires effective planning and review of significant projects, strong communication, negotiation, and influencing skills in complex environments, and the ability to resolve objections. The ideal candidate must have a proven track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract Values exceeding 500k. Additionally, you must be able to commute to the Guildford office a minimum of one day per week. This is a fantastic opportunity for a driven Senior Account/New Business Manager to join a growing business, with great earning potential on offer. The Role: Driving new business sales. Identify opportunities, needs, and produce proposals. Plan and review significant projects. Negotiate and influence to resolve objections. The Person: Proven track record selling CCaaS/UCaaS solutions. Experience engaging with Senior Stakeholders. Track record acquiring new business with TCV over 500k. Commutable to the Guildford office 1 day a week. Owns vehicle and full UK driver's license. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
15/10/2025
Full time
Senior Account/New Business Manager Guildford - Hybrid, 1 day a week on-site 40,000 - 45,000 + Car Allowance + OTE 90k + Private Medical Insurance This is an excellent opportunity for a Senior Account Manager who specialises in CCaaS/UCaas to join an award-winning IT company. This company is an established technology partner and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business and hitting sales targets through identifying specific client needs and recommending tailored solutions and services. You're responsible for identifying and developing new market opportunities and producing proposals and reports. The role requires effective planning and review of significant projects, strong communication, negotiation, and influencing skills in complex environments, and the ability to resolve objections. The ideal candidate must have a proven track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract Values exceeding 500k. Additionally, you must be able to commute to the Guildford office a minimum of one day per week. This is a fantastic opportunity for a driven Senior Account/New Business Manager to join a growing business, with great earning potential on offer. The Role: Driving new business sales. Identify opportunities, needs, and produce proposals. Plan and review significant projects. Negotiate and influence to resolve objections. The Person: Proven track record selling CCaaS/UCaaS solutions. Experience engaging with Senior Stakeholders. Track record acquiring new business with TCV over 500k. Commutable to the Guildford office 1 day a week. Owns vehicle and full UK driver's license. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
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