1st Line Service Desk Analyst
- Wolviston Management Services
- Billingham, Yorkshire
- 10/10/2025
Full time
Information Technology
Telecommunications
Oracle
IT Support
Job Description
Job Title: 1st Line Service Desk Analyst
Location: Billingham (on-site only)
Type: Temporary Contract
Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
The Role:
Location: Billingham (on-site only)
Type: Temporary Contract
Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
The Role:
- Act as the first point of contact for IT support queries via ServiceNow
- Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V)
- Carry out basic user and server administration
- Document resolutions and processes clearly and accurately
- Exposure to Oracle is a bonus, but not essential
- Experience in a similar 1st line or service desk role
- Strong troubleshooting and communication skills
- Ability to work independently and take ownership of incidents
- Organised and calm under pressure
- Full Clean Driving Licence
About Wolviston Management Services